{"id":1018,"date":"2020-07-01T23:43:25","date_gmt":"2020-07-01T23:43:25","guid":{"rendered":"https:\/\/ec2-34-253-215-75.eu-west-1.compute.amazonaws.com\/?p=1018"},"modified":"2023-04-28T07:11:45","modified_gmt":"2023-04-28T07:11:45","slug":"customer-feedback-hub","status":"publish","type":"post","link":"https:\/\/refiner.io\/blog\/customer-feedback-hub\/","title":{"rendered":"Customer Feedback Hub: Collect And Manage All Your Survey Responses"},"content":{"rendered":"\n

In this month’s feature update we are presenting to you our brand new Customer Feedback Hub. <\/p>\n\n\n\n

We were actually hesitating to call this blog post a “feature update” because we think it doesn’t really pay justice. But for lack of a better word, let’s just go with it.<\/p>\n\n\n\n

So what is a Customer Feedback Hub? <\/p>\n\n\n\n

And why do we think it is a big deal for the future of Refiner<\/a>?<\/p>\n\n\n\n

A central place to collect and manage customer feedback<\/h2>\n\n\n\n

Technically speaking, the Feedback Hub is a new section in your Refiner dashboard.<\/p>\n\n\n\n

When visiting this new section, you’ll see the survey responses of the last two weeks in reverse chronological order. <\/p>\n\n\n\n

You can filter your survey responses by user segment and date if you want to dig deeper.<\/p>\n\n\n\n

As you can see in the screenshot below, ratings collects with our NPS widget<\/a> are displayed in different colors. This allows you to quickly identify NPS Promoters and Detractors and follow up<\/a> with them accordingly. <\/p>\n\n\n\n

Star ratings are visually highlighted as well. <\/p>\n\n\n

\n
\"\"
Screenshot of the new Customer Feedback Hub<\/figcaption><\/figure><\/div>\n\n\n

All in all, the page is optimized for quickly flipping through the latest survey responses.<\/p>\n\n\n\n

Looks nice … but how is this a big deal?<\/p>\n\n\n\n

The short answer is that the new Feedback Hub is only the beginning of a series of new and exciting upcoming features. <\/p>\n\n\n\n

Towards collaborative real time feedback management<\/h2>\n\n\n\n

Since the inception of Refiner, we are focusing heavily on the “and then what” part of customer surveys. <\/p>\n\n\n\n

We believe that collecting customer data is just a first step and that the real value creation lies in what comes after you’ve received survey responses.<\/p>\n\n\n\n

In our latest product update, we launched a reporting dashboard<\/a>, allowing you to perform in-depth analysis of your survey data.<\/p>\n\n\n\n

With the new Feedback Hub, we are opening up a whole range of different use-cases though.<\/p>\n\n\n\n

In the long term, the Customer Feedback Hub will become a one-stop destination to manage and act on your customer feedback. <\/p>\n\n\n\n

Together as a team and in real-time.<\/p>\n\n\n\n

With this first version, we laid the groundwork for our long term vision of Refiner: Building the best customer survey tool<\/a> for scaling SaaS companies.<\/p>\n\n\n\n

There you have it … This is why we are so excited. <\/p>\n\n\n\n

We hope you are too? \ud83d\ude42<\/p>\n","protected":false},"excerpt":{"rendered":"

In this month’s feature update we are presenting to you our brand new Customer Feedback Hub. We were actually hesitating to call this blog post a “feature update” because we think it doesn’t really pay justice. But for lack of a better word, let’s just go with it. So what is a Customer Feedback Hub? […]<\/p>\n

Read More…<\/a><\/p>\n","protected":false},"author":1,"featured_media":1041,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"refiner_sidebar_werbeblock":"","footnotes":""},"categories":[10],"tags":[],"class_list":["post-1018","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-product-updates"],"yoast_head":"\nWhat is Customer Feedback Hub and How to Use It<\/title>\n<meta name=\"description\" content=\"A customer feedback hub is usually one-stop destination to manage and act on your customer feedback. As a team and in real time.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/refiner.io\/blog\/customer-feedback-hub\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What is Customer Feedback Hub and How to Use It\" \/>\n<meta property=\"og:description\" content=\"A customer feedback hub is usually one-stop destination to manage and act on your customer feedback. 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