{"id":1463,"date":"2020-10-31T08:14:58","date_gmt":"2020-10-31T08:14:58","guid":{"rendered":"https:\/\/ec2-34-253-215-75.eu-west-1.compute.amazonaws.com\/?p=1463"},"modified":"2026-01-19T08:13:28","modified_gmt":"2026-01-19T08:13:28","slug":"customer-satisfaction-survey-tools","status":"publish","type":"post","link":"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/","title":{"rendered":"6 Best Customer Satisfaction Survey Tools"},"content":{"rendered":"\n<div style=\"color:#32373c;background-color:#00d1b2\" class=\"wp-block-genesis-blocks-gb-notice gb-font-size-18 gb-block-notice\" data-id=\"bf2b7b\"><div class=\"gb-notice-title\" style=\"color:#fff\"><p>TL;DR<\/p><\/div><div class=\"gb-notice-text\" style=\"border-color:#00d1b2\">\n<ul class=\"wp-block-list\">\n<li>The 12 leading CSAT survey tools are <strong><a href=\"https:\/\/refiner.io\/\">Refiner<\/a><\/strong>, <strong>Delighted<\/strong>, <strong>Nicereply<\/strong>, <strong>Survicate<\/strong>, <strong>Typeform<\/strong>, <strong>SurveyMonkey<\/strong>, <strong>Qualtrics<\/strong>, <strong>Zendesk<\/strong>, <strong>Intercom<\/strong>, <strong>Hotjar<\/strong>, <strong>HubSpot<\/strong>, <strong>Medallia<\/strong><\/li>\n\n\n\n<li>These tools support in-app, email, web and support-integrated CSAT surveys, with targeting, automation, analytics and follow-up workflows<\/li>\n\n\n\n<li>Choose based on where and how you want to collect feedback, e.g. post-support, after purchase, in-product prompts, or on-site pop-ups<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<p><strong>Looking for a customer satisfaction survey tool?<\/strong><\/p>\n\n\n\n<p>You&#8217;re in the right place then. Below, you&#8217;ll discover the best <a href=\"https:\/\/refiner.io\/solutions\/csat\/\">CSAT software<\/a> on the market today.<\/p>\n\n\n\n<p>But let me tell you this first&#8230;<\/p>\n\n\n\n<p>Customer surveys are an ideal strategy to learn about your customer experiences and engage your userbase.<\/p>\n\n\n\n<p><strong>But here\u2019s the catch: <\/strong>You can&#8217;t uncover such insights without a dedicated online survey tool that can collect feedback and deliver the insights you seek.<\/p>\n\n\n\n<p>It just won&#8217;t happen without it. <\/p>\n\n\n\n<p>I know all about it; when we started building Refiner, we wanted to create a customer satisfaction survey tool focused mainly on SaaS companies. Being a SaaS business ourselves, we had a clear understanding of the struggles faced by software-as-a-service startups in their early stages.<\/p>\n\n\n\n<p><strong>So if you\u2019re a SaaS maker and you\u2019ve just started researching the customer satisfaction software on the market, read on!&nbsp;<\/strong><\/p>\n\n\n\n<p>We\u2019ll tell you about different major customer satisfaction survey tools \u2013 Satismeter, Delighted, AskNicely, Wootric, and Qualtrics \u2013 and how our product &#8211; Refiner &#8211; compares with them.<\/p>\n\n\n\n\n\n<h2 class=\"wp-block-heading\">What features are important in a customer satisfaction survey tool?<\/h2>\n\n\n\n<p>We believe that a CSAT survey tool should have a minimum set of features in order to really give SaaS companies visibility into the most important customer metrics.&nbsp;<\/p>\n\n\n\n<p>So here are our <strong>must-have features<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>CSAT surveys &#8211; Standard questions and the possibility to customize them as needed.<\/li>\n\n\n\n<li>CES and NPS surveys &#8211; The two are an absolute must-have of any <a href=\"https:\/\/refiner.io\/blog\/nps-software-tools\/\">survey platform<\/a> to give you the full picture and help you understand what your customers like and dislike about your SaaS product.<\/li>\n\n\n\n<li>In-app and website surveys &#8211; Your customers are more likely to reply to in-app micro-surveys than to email or website questionnaires.<\/li>\n\n\n\n<li>Branching logic to be able to segment your customer base and survey only specific clients.&nbsp;<\/li>\n\n\n\n<li>Segmentation by user traits and behaviors, to personalize your customer surveys.<\/li>\n\n\n\n<li>One-off and recurring survey options, so that you can control who sees the questions and when.&nbsp;<\/li>\n\n\n\n<li>Reporting dashboard that allows you to filter and segment your data, or integrations with an analytics tool.<\/li>\n\n\n\n<li>Integrations with marketing automation tool, to reduce the manual work involved in triggering workflows based on the feedback received.&nbsp;<\/li>\n\n\n\n<li>Branding options or white label possibilities, to give the survey widgets your brand\u2019s look and feel and maintain consistency.<\/li>\n<\/ul>\n\n\n\n<p>And here are some <strong>nice-to-have features<\/strong> for CSAT tools:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Star and heart ratings<\/li>\n\n\n\n<li>Dynamic CTAs<\/li>\n\n\n\n<li>Multiple slide-in positions<\/li>\n\n\n\n<li>Localization options<\/li>\n\n\n\n<li>Hosted survey pages<\/li>\n\n\n\n<li>Email or Slack notifications&nbsp;<\/li>\n\n\n\n<li>Page visit triggers<\/li>\n\n\n\n<li>Time based triggers<\/li>\n\n\n\n<li>Email embedding options<\/li>\n\n\n\n<li>Downloadable exports&nbsp;<\/li>\n\n\n\n<li>Multiple team members<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>The Best CSAT Software<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#1. Refiner<\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"581\" src=\"https:\/\/refiner.io\/blog\/wp-content\/uploads\/2023\/02\/Refiner-1-1024x581.png\" alt=\"Best customer satisfaction tool.\" class=\"wp-image-3004\" srcset=\"https:\/\/refiner.io\/blog\/wp-content\/uploads\/2023\/02\/Refiner-1-1024x581.png 1024w, https:\/\/refiner.io\/blog\/wp-content\/uploads\/2023\/02\/Refiner-1-300x170.png 300w, https:\/\/refiner.io\/blog\/wp-content\/uploads\/2023\/02\/Refiner-1-768x436.png 768w, https:\/\/refiner.io\/blog\/wp-content\/uploads\/2023\/02\/Refiner-1.png 1297w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Best for:<\/strong> In-app surveys<\/p>\n\n\n\n<p><a href=\"\/\">Refiner<\/a> is <a href=\"https:\/\/refiner.io\/blog\/in-app-surveys\/\">in-app survey tool<\/a> for web and mobile apps, built specifically for SaaS and digital products that want high-quality contextual feedback inside the product, not in random email blasts.<\/p>\n\n\n\n<p>With Refiner, product and CX teams are able to run targeted microsurveys in their web app or native mobile apps, and collect feedback to make better product decisions and improve customer experience based on what their real users are doing.<\/p>\n\n\n\n<p>The whole idea is simple. You drop Refiner into your app, show beautifully branded surveys at the perfect moment, and get highly valuable insights instead of noisy, low-intent feedback. Refiner focuses on perfectly timed in-product micro surveys and gives you advanced targeting so you can always ask the right question, to the right segment, at the right time.<\/p>\n\n\n\n<p><strong>What you can do with Refiner<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Run in-app surveys in your web app and native mobile apps with SDKs for JavaScript, iOS, Android, React Native, Flutter and more.<\/li>\n\n\n\n<li>Launch multi-channel surveys in-app, by email, or through hosted survey links for users who are not currently in your product.<\/li>\n\n\n\n<li>Use templates and 12 question types for NPS, CSAT, CES, PMF and other customer experience and product surveys.<\/li>\n\n\n\n<li>Customize design with comprehensive styling options and custom CSS so surveys match your product\u2019s UI.<\/li>\n\n\n\n<li>Target users by traits, behaviour, device, country, language or previous responses with a segmentation engine and trigger surveys on specific events.<\/li>\n\n\n\n<li>Track NPS and other CX metrics over time with recurring surveys and real time reporting dashboards, including AI powered response tagging.<\/li>\n<\/ul>\n\n\n\n<p>If you are running a SaaS or mobile app and want serious, in-app survey infrastructure for product feedback and customer experience, Refiner might just be the solution you&#8217;re after.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#2. Satismeter<\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"474\" src=\"https:\/\/refiner.io\/blog\/wp-content\/uploads\/2020\/11\/7-1-1024x474.png\" alt=\"Satismeter.\" class=\"wp-image-2776\" srcset=\"https:\/\/refiner.io\/blog\/wp-content\/uploads\/2020\/11\/7-1-1024x474.png 1024w, https:\/\/refiner.io\/blog\/wp-content\/uploads\/2020\/11\/7-1-300x139.png 300w, https:\/\/refiner.io\/blog\/wp-content\/uploads\/2020\/11\/7-1-768x356.png 768w, https:\/\/refiner.io\/blog\/wp-content\/uploads\/2020\/11\/7-1-1536x711.png 1536w, https:\/\/refiner.io\/blog\/wp-content\/uploads\/2020\/11\/7-1-2048x948.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Best for: <\/strong>Enterprise companies.<\/p>\n\n\n\n<p>Satismeter is an enterprise-level software dedicated primarily to collecting <a href=\"https:\/\/refiner.io\/blog\/how-to-use-nps-scores\/\">NPS scores<\/a>.The company offers a basic toolset for running NPS survey, and the ability to look and feel of the survey.&nbsp;<\/p>\n\n\n\n<p>Satismeter integrates with Salesforce, Shopify, and other platforms through Zapier.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#3. Delighted<\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"563\" src=\"https:\/\/refiner.io\/blog\/wp-content\/uploads\/2023\/01\/Delighted-1024x563.png\" alt=\"Delighted.\" class=\"wp-image-2938\" srcset=\"https:\/\/refiner.io\/blog\/wp-content\/uploads\/2023\/01\/Delighted-1024x563.png 1024w, https:\/\/refiner.io\/blog\/wp-content\/uploads\/2023\/01\/Delighted-300x165.png 300w, https:\/\/refiner.io\/blog\/wp-content\/uploads\/2023\/01\/Delighted-768x422.png 768w, https:\/\/refiner.io\/blog\/wp-content\/uploads\/2023\/01\/Delighted.png 1033w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Best for: <\/strong>Small businesses.<\/p>\n\n\n\n<p>Delighted is a tool similar to Refiner. Both focus on collecting customer feedback and helping teams launch various surveys, including CSAT. But while Refiner is quite a robust tool offering both basic and advanced capabilities, Delighted focuses on simplicity. It&#8217;s a great tool for running NPS or CSAT surveys, but it does not offer the ability to run <a href=\"https:\/\/refiner.io\/blog\/in-app-surveys\/\">in-app surveys<\/a> or <a href=\"https:\/\/refiner.io\/blog\/in-app-messaging-guide\/\">messages<\/a>. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#4. AskNicely<\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/refiner.io\/blog\/wp-content\/uploads\/2023\/01\/AskNicely-1024x576.png\" alt=\"AskNicely.\" class=\"wp-image-2936\" srcset=\"https:\/\/refiner.io\/blog\/wp-content\/uploads\/2023\/01\/AskNicely-1024x576.png 1024w, https:\/\/refiner.io\/blog\/wp-content\/uploads\/2023\/01\/AskNicely-300x169.png 300w, https:\/\/refiner.io\/blog\/wp-content\/uploads\/2023\/01\/AskNicely-768x432.png 768w, https:\/\/refiner.io\/blog\/wp-content\/uploads\/2023\/01\/AskNicely.png 1036w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Best for:<\/strong> Field service teams. <\/p>\n\n\n\n<p>AskNicely also focuses on NPS scores primarily, allowing customers to collect feedback via email, web, SMS surveys  but also, their mobile app that field teams can present customers to collect feedback after successful service delivery. <\/p>\n\n\n\n<p>With AskNicely, you can also automate sending surveys, and integrate results with a CRM system to act on them further.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#5. Wootric<\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"453\" src=\"https:\/\/refiner.io\/blog\/wp-content\/uploads\/2023\/11\/wootric-1024x453.png\" alt=\"Wootric - A Refiner alternative.\" class=\"wp-image-3485\" srcset=\"https:\/\/refiner.io\/blog\/wp-content\/uploads\/2023\/11\/wootric-1024x453.png 1024w, https:\/\/refiner.io\/blog\/wp-content\/uploads\/2023\/11\/wootric-300x133.png 300w, https:\/\/refiner.io\/blog\/wp-content\/uploads\/2023\/11\/wootric-768x340.png 768w, https:\/\/refiner.io\/blog\/wp-content\/uploads\/2023\/11\/wootric-1536x679.png 1536w, https:\/\/refiner.io\/blog\/wp-content\/uploads\/2023\/11\/wootric.png 1852w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Best for: <\/strong>Large and enterprise-level companies<\/p>\n\n\n\n<p>Wootric is a robust customer experience platform that helps companies with all aspects of customer experience. As part of its toolset, it also offers the ability to run CSAT surveys, NPS surveys, and several others. The platform supports survey delivery through email, SMS, Intercom messenger, and in-app surveys.<\/p>\n\n\n\n<p>The tool can also monitor customer experience across the entire buyer\u2019s journey, to deliver better customer experience feedback.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#6. Qualtrics<\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"465\" src=\"https:\/\/refiner.io\/blog\/wp-content\/uploads\/2023\/05\/qualtrics-1024x465.png\" alt=\"Qualtrics survey tool for UX.\" class=\"wp-image-3169\" srcset=\"https:\/\/refiner.io\/blog\/wp-content\/uploads\/2023\/05\/qualtrics-1024x465.png 1024w, https:\/\/refiner.io\/blog\/wp-content\/uploads\/2023\/05\/qualtrics-300x136.png 300w, https:\/\/refiner.io\/blog\/wp-content\/uploads\/2023\/05\/qualtrics-768x349.png 768w, https:\/\/refiner.io\/blog\/wp-content\/uploads\/2023\/05\/qualtrics.png 1270w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Best for: <\/strong>Enterprise<\/p>\n\n\n\n<p>Qualtrics is an all-in-one solution for various types of customer experience research. From customer satisfaction surveys, brand and employee experience insights, to product experience, Qualtrics offers a whole range of research capabilities.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">And that&#8217;s it&#8230;.<\/h2>\n\n\n\n<p>Now you know what are the best CSAT survey tools to evaluate. <\/p>\n\n\n\n<p>Good luck!<\/p>\n\n\n\n<!-- Get to know your users -->\n<div class=\"reusable-block\">\n<span class=\"reusable-block__heading\">Get to know your users<\/span>\n<span class=\"reusable-block__text\">Refiner is a customer survey tool for web and mobile applications. Collect more user insights with perfectly timed in-app surveys, automate actions based on survey responses, and quickly find gaps in the understanding of your users.<\/span>\n<a class=\"reusable-block__link\" href=\"https:\/\/refiner.io\/\" rel=\"noopener noreferrer\" target=\"_self\">\nDiscover Refiner\n<\/a>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Customer Satisfaction Survey Tools &#8211; FAQ<\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1752662457203\"><strong class=\"schema-faq-question\">Which tool is best for in-app CSAT surveys?<\/strong> <p class=\"schema-faq-answer\">Use <strong>Refiner<\/strong>, it triggers contextual surveys inside your product with targeted analytics and follow-up logic.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1752662470880\"><strong class=\"schema-faq-question\">Which tool is best for CSAT after support tickets are closed?<\/strong> <p class=\"schema-faq-answer\"><strong>Zendesk<\/strong> or <strong>Nicereply<\/strong>, they automatically send CSAT surveys post-resolution.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1752662501411\"><strong class=\"schema-faq-question\">Which tool is best for simple web-based CSAT surveys?<\/strong> <p class=\"schema-faq-answer\">Pick <strong>Delighted<\/strong> or <strong>Typeform<\/strong>, they are easy to launch and look great.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1752662535722\"><strong class=\"schema-faq-question\">What is the best enterprise-grade CX solution?<\/strong> <p class=\"schema-faq-answer\"><strong>Qualtrics<\/strong> or <strong>Medallia<\/strong>, they offer in-depth segmentation, reporting and cross-channel feedback tools.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1752662563488\"><strong class=\"schema-faq-question\">How often should I run CSAT surveys?<\/strong> <p class=\"schema-faq-answer\">Trigger them after meaningful interactions, like support tickets or feature usage, and avoid sending too many to prevent fatigue.<\/p> <\/div> <\/div>\n","protected":false},"excerpt":{"rendered":"<p>Looking for a customer satisfaction survey tool? You&#8217;re in the right place then. Below, you&#8217;ll discover the best CSAT software on the market today. But let me tell you this first&#8230; Customer surveys are an ideal strategy to learn about your customer experiences and engage your userbase. But here\u2019s the catch: You can&#8217;t uncover such [&#8230;]<\/p>\n<p><a class=\"btn btn-secondary understrap-read-more-link\" href=\"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/\">Read More&#8230;<\/a><\/p>\n","protected":false},"author":1,"featured_media":1480,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"refiner_sidebar_werbeblock":"","footnotes":""},"categories":[13],"tags":[],"class_list":["post-1463","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-software-advice"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Satisfaction Survey Software: 6 Best Tools<\/title>\n<meta name=\"description\" content=\"Discover the best customer satisfaction survey tools today. Learn what customer satisfaction survey software to use to run a CSAT survey.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Satisfaction Survey Software: 6 Best Tools\" \/>\n<meta property=\"og:description\" content=\"Discover the best customer satisfaction survey tools today. Learn what customer satisfaction survey software to use to run a CSAT survey.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/\" \/>\n<meta property=\"og:site_name\" content=\"Refiner Blog\" \/>\n<meta property=\"article:published_time\" content=\"2020-10-31T08:14:58+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-19T08:13:28+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/refiner.io\/blog\/wp-content\/uploads\/2020\/10\/customer-satisfaction-tools.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2400\" \/>\n\t<meta property=\"og:image:height\" content=\"1695\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Moritz Dausinger\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@mdausinger\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Moritz Dausinger\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/\"},\"author\":{\"name\":\"Moritz Dausinger\",\"@id\":\"https:\/\/refiner.io\/blog\/#\/schema\/person\/55632335b069a1d4a08cfd16de5d4dd2\"},\"headline\":\"6 Best Customer Satisfaction Survey Tools\",\"datePublished\":\"2020-10-31T08:14:58+00:00\",\"dateModified\":\"2026-01-19T08:13:28+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/\"},\"wordCount\":1205,\"publisher\":{\"@id\":\"https:\/\/refiner.io\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/refiner.io\/blog\/wp-content\/uploads\/2020\/10\/customer-satisfaction-tools.png\",\"articleSection\":[\"Software Advice\"],\"inLanguage\":\"en-US\"},{\"@type\":[\"WebPage\",\"FAQPage\"],\"@id\":\"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/\",\"url\":\"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/\",\"name\":\"Customer Satisfaction Survey Software: 6 Best Tools\",\"isPartOf\":{\"@id\":\"https:\/\/refiner.io\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/refiner.io\/blog\/wp-content\/uploads\/2020\/10\/customer-satisfaction-tools.png\",\"datePublished\":\"2020-10-31T08:14:58+00:00\",\"dateModified\":\"2026-01-19T08:13:28+00:00\",\"description\":\"Discover the best customer satisfaction survey tools today. Learn what customer satisfaction survey software to use to run a CSAT survey.\",\"breadcrumb\":{\"@id\":\"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/#breadcrumb\"},\"mainEntity\":[{\"@id\":\"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/#faq-question-1752662457203\"},{\"@id\":\"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/#faq-question-1752662470880\"},{\"@id\":\"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/#faq-question-1752662501411\"},{\"@id\":\"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/#faq-question-1752662535722\"},{\"@id\":\"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/#faq-question-1752662563488\"}],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/#primaryimage\",\"url\":\"https:\/\/refiner.io\/blog\/wp-content\/uploads\/2020\/10\/customer-satisfaction-tools.png\",\"contentUrl\":\"https:\/\/refiner.io\/blog\/wp-content\/uploads\/2020\/10\/customer-satisfaction-tools.png\",\"width\":2400,\"height\":1695,\"caption\":\"Customer Satisfaction Tool Illustration\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/refiner.io\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"6 Best Customer Satisfaction Survey Tools\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/refiner.io\/blog\/#website\",\"url\":\"https:\/\/refiner.io\/blog\/\",\"name\":\"Refiner Blog\",\"description\":\"SaaS Growth Tactics &amp; Best Practices in Managing Customer Feedback\",\"publisher\":{\"@id\":\"https:\/\/refiner.io\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/refiner.io\/blog\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/refiner.io\/blog\/#organization\",\"name\":\"Refiner Blog\",\"url\":\"https:\/\/refiner.io\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/refiner.io\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/refiner.io\/blog\/wp-content\/uploads\/2021\/06\/Refiner-Logo-Blog.png\",\"contentUrl\":\"https:\/\/refiner.io\/blog\/wp-content\/uploads\/2021\/06\/Refiner-Logo-Blog.png\",\"width\":468,\"height\":88,\"caption\":\"Refiner Blog\"},\"image\":{\"@id\":\"https:\/\/refiner.io\/blog\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/refiner.io\/blog\/#\/schema\/person\/55632335b069a1d4a08cfd16de5d4dd2\",\"name\":\"Moritz Dausinger\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/refiner.io\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/ec002e5788821d64a86d8ed49b1d44b9?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/ec002e5788821d64a86d8ed49b1d44b9?s=96&d=mm&r=g\",\"caption\":\"Moritz Dausinger\"},\"description\":\"CEO of Refiner\",\"sameAs\":[\"https:\/\/x.com\/mdausinger\"]},{\"@type\":\"Question\",\"@id\":\"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/#faq-question-1752662457203\",\"position\":1,\"url\":\"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/#faq-question-1752662457203\",\"name\":\"Which tool is best for in-app CSAT surveys?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Use <strong>Refiner<\/strong>, it triggers contextual surveys inside your product with targeted analytics and follow-up logic.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/#faq-question-1752662470880\",\"position\":2,\"url\":\"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/#faq-question-1752662470880\",\"name\":\"Which tool is best for CSAT after support tickets are closed?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<strong>Zendesk<\/strong> or <strong>Nicereply<\/strong>, they automatically send CSAT surveys post-resolution.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/#faq-question-1752662501411\",\"position\":3,\"url\":\"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/#faq-question-1752662501411\",\"name\":\"Which tool is best for simple web-based CSAT surveys?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Pick <strong>Delighted<\/strong> or <strong>Typeform<\/strong>, they are easy to launch and look great.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/#faq-question-1752662535722\",\"position\":4,\"url\":\"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/#faq-question-1752662535722\",\"name\":\"What is the best enterprise-grade CX solution?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<strong>Qualtrics<\/strong> or <strong>Medallia<\/strong>, they offer in-depth segmentation, reporting and cross-channel feedback tools.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/#faq-question-1752662563488\",\"position\":5,\"url\":\"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/#faq-question-1752662563488\",\"name\":\"How often should I run CSAT surveys?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Trigger them after meaningful interactions, like support tickets or feature usage, and avoid sending too many to prevent fatigue.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Customer Satisfaction Survey Software: 6 Best Tools","description":"Discover the best customer satisfaction survey tools today. Learn what customer satisfaction survey software to use to run a CSAT survey.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/","og_locale":"en_US","og_type":"article","og_title":"Customer Satisfaction Survey Software: 6 Best Tools","og_description":"Discover the best customer satisfaction survey tools today. Learn what customer satisfaction survey software to use to run a CSAT survey.","og_url":"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/","og_site_name":"Refiner Blog","article_published_time":"2020-10-31T08:14:58+00:00","article_modified_time":"2026-01-19T08:13:28+00:00","og_image":[{"width":2400,"height":1695,"url":"https:\/\/refiner.io\/blog\/wp-content\/uploads\/2020\/10\/customer-satisfaction-tools.png","type":"image\/png"}],"author":"Moritz Dausinger","twitter_card":"summary_large_image","twitter_creator":"@mdausinger","twitter_misc":{"Written by":"Moritz Dausinger","Est. reading time":"7 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/#article","isPartOf":{"@id":"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/"},"author":{"name":"Moritz Dausinger","@id":"https:\/\/refiner.io\/blog\/#\/schema\/person\/55632335b069a1d4a08cfd16de5d4dd2"},"headline":"6 Best Customer Satisfaction Survey Tools","datePublished":"2020-10-31T08:14:58+00:00","dateModified":"2026-01-19T08:13:28+00:00","mainEntityOfPage":{"@id":"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/"},"wordCount":1205,"publisher":{"@id":"https:\/\/refiner.io\/blog\/#organization"},"image":{"@id":"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/#primaryimage"},"thumbnailUrl":"https:\/\/refiner.io\/blog\/wp-content\/uploads\/2020\/10\/customer-satisfaction-tools.png","articleSection":["Software Advice"],"inLanguage":"en-US"},{"@type":["WebPage","FAQPage"],"@id":"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/","url":"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/","name":"Customer Satisfaction Survey Software: 6 Best Tools","isPartOf":{"@id":"https:\/\/refiner.io\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/#primaryimage"},"image":{"@id":"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/#primaryimage"},"thumbnailUrl":"https:\/\/refiner.io\/blog\/wp-content\/uploads\/2020\/10\/customer-satisfaction-tools.png","datePublished":"2020-10-31T08:14:58+00:00","dateModified":"2026-01-19T08:13:28+00:00","description":"Discover the best customer satisfaction survey tools today. Learn what customer satisfaction survey software to use to run a CSAT survey.","breadcrumb":{"@id":"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/#breadcrumb"},"mainEntity":[{"@id":"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/#faq-question-1752662457203"},{"@id":"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/#faq-question-1752662470880"},{"@id":"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/#faq-question-1752662501411"},{"@id":"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/#faq-question-1752662535722"},{"@id":"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/#faq-question-1752662563488"}],"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/#primaryimage","url":"https:\/\/refiner.io\/blog\/wp-content\/uploads\/2020\/10\/customer-satisfaction-tools.png","contentUrl":"https:\/\/refiner.io\/blog\/wp-content\/uploads\/2020\/10\/customer-satisfaction-tools.png","width":2400,"height":1695,"caption":"Customer Satisfaction Tool Illustration"},{"@type":"BreadcrumbList","@id":"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/refiner.io\/blog\/"},{"@type":"ListItem","position":2,"name":"6 Best Customer Satisfaction Survey Tools"}]},{"@type":"WebSite","@id":"https:\/\/refiner.io\/blog\/#website","url":"https:\/\/refiner.io\/blog\/","name":"Refiner Blog","description":"SaaS Growth Tactics &amp; Best Practices in Managing Customer Feedback","publisher":{"@id":"https:\/\/refiner.io\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/refiner.io\/blog\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/refiner.io\/blog\/#organization","name":"Refiner Blog","url":"https:\/\/refiner.io\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/refiner.io\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/refiner.io\/blog\/wp-content\/uploads\/2021\/06\/Refiner-Logo-Blog.png","contentUrl":"https:\/\/refiner.io\/blog\/wp-content\/uploads\/2021\/06\/Refiner-Logo-Blog.png","width":468,"height":88,"caption":"Refiner Blog"},"image":{"@id":"https:\/\/refiner.io\/blog\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/refiner.io\/blog\/#\/schema\/person\/55632335b069a1d4a08cfd16de5d4dd2","name":"Moritz Dausinger","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/refiner.io\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/ec002e5788821d64a86d8ed49b1d44b9?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/ec002e5788821d64a86d8ed49b1d44b9?s=96&d=mm&r=g","caption":"Moritz Dausinger"},"description":"CEO of Refiner","sameAs":["https:\/\/x.com\/mdausinger"]},{"@type":"Question","@id":"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/#faq-question-1752662457203","position":1,"url":"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/#faq-question-1752662457203","name":"Which tool is best for in-app CSAT surveys?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Use <strong>Refiner<\/strong>, it triggers contextual surveys inside your product with targeted analytics and follow-up logic.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/#faq-question-1752662470880","position":2,"url":"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/#faq-question-1752662470880","name":"Which tool is best for CSAT after support tickets are closed?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"<strong>Zendesk<\/strong> or <strong>Nicereply<\/strong>, they automatically send CSAT surveys post-resolution.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/#faq-question-1752662501411","position":3,"url":"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/#faq-question-1752662501411","name":"Which tool is best for simple web-based CSAT surveys?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Pick <strong>Delighted<\/strong> or <strong>Typeform<\/strong>, they are easy to launch and look great.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/#faq-question-1752662535722","position":4,"url":"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/#faq-question-1752662535722","name":"What is the best enterprise-grade CX solution?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"<strong>Qualtrics<\/strong> or <strong>Medallia<\/strong>, they offer in-depth segmentation, reporting and cross-channel feedback tools.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/#faq-question-1752662563488","position":5,"url":"https:\/\/refiner.io\/blog\/customer-satisfaction-survey-tools\/#faq-question-1752662563488","name":"How often should I run CSAT surveys?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Trigger them after meaningful interactions, like support tickets or feature usage, and avoid sending too many to prevent fatigue.","inLanguage":"en-US"},"inLanguage":"en-US"}]}},"featured_image_src":"https:\/\/refiner.io\/blog\/wp-content\/uploads\/2020\/10\/customer-satisfaction-tools.png","featured_image_src_square":"https:\/\/refiner.io\/blog\/wp-content\/uploads\/2020\/10\/customer-satisfaction-tools.png","author_info":{"display_name":"Moritz Dausinger","author_link":"https:\/\/refiner.io\/blog\/author\/user\/"},"_links":{"self":[{"href":"https:\/\/refiner.io\/blog\/wp-json\/wp\/v2\/posts\/1463","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/refiner.io\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/refiner.io\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/refiner.io\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/refiner.io\/blog\/wp-json\/wp\/v2\/comments?post=1463"}],"version-history":[{"count":22,"href":"https:\/\/refiner.io\/blog\/wp-json\/wp\/v2\/posts\/1463\/revisions"}],"predecessor-version":[{"id":4218,"href":"https:\/\/refiner.io\/blog\/wp-json\/wp\/v2\/posts\/1463\/revisions\/4218"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/refiner.io\/blog\/wp-json\/wp\/v2\/media\/1480"}],"wp:attachment":[{"href":"https:\/\/refiner.io\/blog\/wp-json\/wp\/v2\/media?parent=1463"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/refiner.io\/blog\/wp-json\/wp\/v2\/categories?post=1463"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/refiner.io\/blog\/wp-json\/wp\/v2\/tags?post=1463"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}