(I know. I\u2019ve asked.)<\/em><\/p>\n\n\n\n And here\u2019s the thing – All those things have something in common\u2026Can you see it? <\/p>\n\n\n\n Exactly! They all relate to customer satisfaction. <\/p>\n\n\n\n Unsatisfied customers won\u2019t stick around, after all. They won\u2019t talk about you either. Well, at least not positively, anyway. <\/p>\n\n\n\n But happy ones? Oh, man. They\u2019ll keep on using the product and paying you the bucks. Month after month after month. <\/p>\n\n\n\n They\u2019ll ignore your competitors\u2019 every attempt at swaying them their way. And they\u2019ll be telling everyone about you, driving even more customers your way. <\/p>\n<\/div><\/div>\n\n\n\n The thing is – How do you know whether your customers are actually satisfied and happy? <\/strong><\/p>\n\n\n\n Well, one way is to monitor metrics relating to retention, churn, referrals, and so on. <\/p>\n\n\n\n The other is by asking them about it with a CSAT survey. <\/strong>And needless to say, that\u2019s the most effective way to do it, as it delivers feedback from customers directly (as opposed to data that can only lead to assumptions.)<\/p>\n\n\n\n But there is one problem with it<\/strong> – How the hell do you run a CSAT survey properly so that you get the insights you seek?<\/p>\n\n\n\n Well, that\u2019s what I\u2019m going to show you right now. Below, you\u2019ll find a complete tutorial to running a CSAT survey for your SaaS. <\/p>\n\n\n\n There\u2019s a lot we need to cover so let\u2019s dive right in.<\/p>\n\n\n\n And let\u2019s begin by getting some terminology straight\u2026.<\/p>\n\n\n\n\n\n \u2026a survey type that collects feedback from customers about their satisfaction with a product, service, or a particular aspect of a company\u2019s operations. <\/p>\n\n\n\n A CSAT survey uses a rating scale question to measure satisfaction levels and looks more or less like this:<\/p>\n\n\n The rating scale makes the survey ridiculously easy for customers to complete. They don\u2019t have to think about how to phrase their answer and so on. <\/p>\n\n\n\n All they need to do is to choose one of either 3 or 5 options.<\/p>\n\n\n\n Simple, right?<\/p>\n\n\n\n \u2026the level at which customers are happy with a product. <\/p>\n\n\n\n And when I say happy, I mean\u2026 <\/strong><\/p>\n\n\n\n Because then your customers are indeed happy, you get<\/p>\n\n\n\n \u2026the process of setting up a CSAT survey, from setting up survey goals, selecting customer segments to evaluate, writing customer satisfaction survey questions<\/a>, designing the widget, distributing the survey, and evaluating results.\u00a0<\/p>\n\n\n\n So, let\u2019s talk about that now.<\/p>\n\n\n\n CSAT is a relatively simple survey. It\u2019s just one question unless you want to ask a follow-up one, and that\u2019s about it. <\/p>\n\n\n\n But there are several other elements that comprise a successful survey, so let\u2019s go through the whole thing in turn. <\/p>\n\n\n\n The main part of a CSAT survey focuses on a single question, typically phrased like this:<\/p>\n\n\n\n \u201cHow satisfied are you with [Product\/Feature, etc.]\u201d<\/em><\/p>\n\n\n\n As you can see, the question doesn\u2019t have to ask about the product on the whole specifically. <\/p>\n\n\n\n You can use CSAT to uncover satisfaction levels across different areas of the business, for example:<\/p>\n\n\n\n The question uses a Likert scale to collect replies. A user needs to select their answer based on three to five emoticons that indicate responses ranging from \u2018Very unsatisfied\u2019 to \u2018Very satisfied.\u2019<\/p>\n\n\n\n Because of this simple setup, answering the survey takes seconds, and you can discover your CSAT score equally quickly.<\/p>\n\n\n\n You can run a successful CSAT survey with just the primary question. However, you can also dig a little deeper into customer satisfaction by asking a follow-up question.<\/p>\n\n\n\n This question can help you go beyond the person\u2019s rating and provide customers with an opportunity to elaborate on their experiences, delivering more comprehensive and actionable feedback.<\/p>\n\n\n\n A CSAT follow-up question can be as simple as asking customers who rated their satisfaction negatively about the reasons for the score. <\/p>\n\n\n\n But you could also probe even deeper, and ask about:<\/p>\n\n\n\n (Example of a CSAT follow-up question)<\/em><\/p>\n\n\n\n TIP: <\/strong>Check out my list of the best CSAT questions to ask<\/a>.<\/p>\n\n\n\n Survey logic is when you use conditional branching and skip patterns to display relevant questions to specific respondents. <\/p>\n\n\n\n In other words, when you use skip logic, you allow subsequent questions or sections to be determined based on respondents\u2019 previous answers, allowing for personalized and relevant survey experiences.<\/p>\n\n\n\n Here\u2019s an example of a survey logic jump that defines criteria for displaying a follow-up question. In this case, only users who declared themselves to be \u201cvery satisfied\u201d will see it.<\/p>\n\n\n For you, most of the survey you see is the setup, much like the logic jump setting above. But the user sees something different. They see the actual survey widget, and as part of running CSAT, you also need to design and optimize it to look enticing, on brand, and more. <\/p>\n\n\n\n CSAT software<\/a> like Refiner, for example (disclaimer – this is my tool<\/em>), offers several options that allow you to customize the look and feel of the widget. <\/p>\n\n\n\n From defining the color scheme to where the widget appears on the screen, you can align it with your brand and ensure that customers will notice it while they\u2019re using your app.<\/p>\n\n\n (Survey design options in Refiner<\/em>)<\/p>\n\n\n\n Finally, when setting up the survey, you need to define how you are going to distribute it to users. In general, you have several options:<\/p>\n\n\n\n It\u2019s important to remember that each of these methods will require a slightly different approach to designing the survey. <\/p>\n\n\n\n For example, some methods trigger a widget. But others require you to customize the complete survey page, since that\u2019s what customers will see when they access the survey. <\/p>\n\n\n\n In each case, the actual survey remains the same, of course. But its look and feel might be different, and so can be the user experience.<\/p>\n\n\n\n We\u2019ve covered what goes into a typical CSAT survey. Now, let\u2019s see how the process looks like in practice. <\/p>\n\n\n\n Disclaimer <\/em><\/strong>\u2013 For the purpose of this tutorial, I will create a brand new CSAT survey and illustrate the entire process using my tool, Refiner<\/a>. <\/p>\n\n\n\n As a result of our laser focus on surveys, Refiner is packed with all the features and capabilities that a digital product company or a SaaS brand needs to collect user feedback and measure customer satisfaction.<\/p>\n\n\n\n With Refiner you can:<\/p>\n\n\n\n Here are just some of the Refiner\u2019s capabilities that will help you run better CSAT surveys:<\/p>\n\n\n\n And here is the exact process of creating a CSAT survey with the tool. <\/p>\n\n\n\n Quick Tip – <\/em><\/strong>If you want to follow along, and create the survey with me,<\/em> <\/em>click here to sign up for a free trial of Refiner and create your first CSAT survey<\/em><\/a>.<\/em><\/p>\n\n\n\n So, let\u2019s get started. <\/p>\n\n\n\n Survey tools, typically, allow you to create and run different types of surveys. Refiner, for example, allows you to create CSAT surveys but also, NPS, CES, product\/market fit surveys, and many others. <\/p>\n\n\n\n Of course, these surveys are different, use different formats, ask different question types, and so on.<\/p>\n\n\n\n But this step is identical for all of them. It\u2019s where you create the actual survey and begin setting it up. <\/p>\n\n\n\n In Refiner, you do that by clicking on the Survey\u2019s tab in the sidebar. It looks like this. <\/p>\n\n\n Once there, click on the blue \u201cCreate Survey<\/em>\u201d button in the upper right corner of the browser window. <\/p>\n\n\n\n You\u2019ll notice that after you\u2019ve clicked the \u201cCreate survey\u201d button, the screen reloaded, and you can now see a list of different survey types that you can create with Refiner. <\/p>\n\n\n Important – In Refiner, you never start creating a survey from scratch. Once you\u2019ve chosen what survey you want to launch, Refiner will build it for you using a ready-made template. . <\/p>\n\n\n\n That said – Although you\u2019re starting with a template, you still have the option to add, edit, and remove elements as you please. But having the template means that you don\u2019t need to be creating the survey completely from scratch, and be able to launch your project faster.<\/p>\n\n\n\n I mentioned different ways to send out surveys already, and there’s a good reason for that. You see – The delivery method will affect some of your survey\u2019s features.<\/p>\n\n\n\n Now, like I was saying before, the actual survey itself \u2013 the main question, the follow-ups, the logic jumps, all that stuff \u2013 that’s not gonna change. But how you choose to send it out affects how the survey looks and how you present it to your customers.<\/p>\n\n\n\n (This also means that if you want to deliver the survey using several methods simultaneously, you will need to create a separate survey for each method.)<\/em><\/p>\n\n\n\n In Refiner, you can choose from six different delivery methods:<\/p>\n\n\n\n Note<\/strong> – For the purpose of this tutorial, I\u2019m going to select a web app survey and will create a survey that will display for logged in users as they\u2019re using an application.<\/p>\n\n\n\n By default, Refiner will use the survey type in the name field. In this case, it automatically named your project Customer Satisfaction (CSAT).<\/p>\n\n\n However, you can change the survey name at any time to make it more distinguishable from other surveys you run.<\/p>\n\n\n\n To give your survey a unique name, simply click on the current name to open the name editor. From then on, you can replace the default name with the name of your project.<\/p>\n\n\n Remember how I said that in Refiner you don\u2019t have to set up a new CSAT survey from scratch? The system will automatically create a new survey based on a relevant CSAT template<\/a>. <\/p>\n\n\n\n So, when you\u2019ve clicked \u201ccreate survey\u201d and selected CSAT as your survey type, Refiner created a basic structure for your survey. <\/p>\n\n\n\n If you click on the \u201cQuestions\u201d tab (it\u2019s located below the survey name), you will see that your primary CSAT question is already there. <\/p>\n\n\n Few things to note about this screen: <\/p>\n\n\n\n As you can imagine, the default CSAT template features a generic question used to evaluate customer satisfaction. You can change it at any time and replace it with whatever you want to ask your customers about. <\/p>\n\n\n\n You can run a successful CSAT survey with just the primary question. However, you also have the option to dig a little deeper and collect more insights from customers through a survey follow-up question. <\/p>\n\n\n\n Here\u2019s how to do it. <\/p>\n\n\n\n Click the \u201cAdd Element\u201d button located just below question cards. <\/strong><\/p>\n\n\n\n You\u2019ll see a new popup window appearing, containing all the different elements that you could add to the survey. <\/p>\n\n\n These elements are organized by type. In the case of a follow-up question, you may want to add an open-ended question, for example. It could ask a customer to provide more information about their initial rating, etc. <\/p>\n\n\n\n Once you click an element, it will be added to the list of cards in your survey, and you\u2019ll be able to edit its settings. In this case, we just need to replace the text saying \u201cYour Question Goes Here\u2026\u201d with the actual question that you want to ask. <\/p>\n\n\n The term, survey logic, refers to the use of conditional branching and skip patterns in surveys. Now, let me show you how to add it to your CSAT survey. <\/p>\n\n\n\n To add survey logic, once again click on the \u201c+ Add Element\u201d button located below your survey elements.<\/p>\n\n\n You\u2019ll see the same popup as you\u2019ve seen when adding a follow-up question. <\/p>\n\n\n\n Now, scroll to the very bottom of the list. You\u2019ll see a section called Survey Branching and the first option in that section is Logic Jump. That\u2019s the element you need to add to your survey.<\/p>\n\n\n Once done, you\u2019ll see a new element added to your survey. <\/p>\n\n\n There are several new options on this screen, so let\u2019s go through them in turn. <\/p>\n\n\n\n Logic Mode \u2013 This option lets you define the criteria for the logic jump. As you can see, you can use one of two modes \u2013 Response Data or Random. <\/p>\n\n\n\n In the Random mode, Refiner will initiate the jump logic randomly across all respondents. There will be no predefined reason or logic behind the choice. <\/p>\n\n\n\n However, in the Response Data mode, you get to decide which respondents will see the logic jump. You define that by clicking the \u201c+ Add jump logic\u201d button, which allows you to define jump logic based on answers to previous questions in the survey.<\/p>\n\n\n\n Here\u2019s already preset logic jump that will display a follow-up question to all customers who selected the \u201cVery Unsatisfied\u201d answer for the primary question. <\/p>\n\n\n At this stage, our survey is done and ready to go. You could launch it in the app and start collecting customer satisfaction data. But, you may want to add extra customization to the survey and style the widget to match your brand. <\/p>\n\n\n\n Let me show you how to do that, then. <\/p>\n\n\n\n First, click on the \u201cDesign\u201d tab in the row of options just below the survey\u2019s name.<\/p>\n\n\n Refiner allows you to specify a whole range of the widget\u2019s design elements.<\/p>\n\n\n First, you can choose one of the preset color themes,<\/strong> or create a custom one that matches your brand.<\/p>\n\n\n You can also choose where to display your widget <\/strong>\u2013 at the bottom of the screen, in one of the corners, at the center, etc.<\/p>\n\n\n\n Finally, you can specify a whole range of aspects of the widget \u2013 add rounded corners, a progress bar, make it more visible by highlighting the border, and so on.<\/p>\n\n\n You can send CSAT surveys to all customers and gauge their satisfaction. But you can also decide to collect insights from a specific group of them – like your biggest accounts, people at the end of their trial, or accounts of specific size.<\/p>\n\n\n\n To do that, you need to use segmentation features. You access them by clicking the \u201cTargeting\u201d tab just below the survey\u2019s name.<\/p>\n\n\n There, you will find options to select customer segments to include or exclude from the survey. <\/p>\n\n\n\n For example, below is a setup I just created. It specifies that only people who dismissed a survey before will see this one in the app.<\/p>\n\n\n Naturally, this is just one way of segmenting your survey recipients. You can send the survey to practically any segment you\u2019ve created in Refiner, and evaluate their satisfaction.<\/p>\n\n\n\n Launch triggers are options that let you specify when the survey shows up in the app for a user. <\/p>\n\n\n\n For example, you can trigger the survey immediately after a person logs into the app, or have Refiner to wait a predefined period of time before displaying the survey.<\/p>\n\n\n\n Launch trigger options are located right below the targeting, in the same tab, and look like this. <\/p>\n\n\n In this example, I\u2019ve set up my survey to show up 4 minutes after someone started a new session in the app. <\/p>\n\n\n\n Finally, with all these settings completed, you are ready to launch the survey. And doing so is as easy as hitting the \u201cSAve and Publish\u201d button at the bottom of the screen. <\/p>\n\n\n Refiner will then start triggering the survey following the rules you\u2019ve specified. <\/p>\n\n\n\n It\u2019s that simple. <\/p>\n\n\n\n But it\u2019s not the end of the process\u2026<\/p>\n\n\n\n I bet you don\u2019t want to run CSAT surveys just for the sake of it. You want to know how satisfied customers are with your product, right? <\/p>\n\n\n\n CSAT is perfect to deliver such insights, of course. So, let me show you where to access that data. <\/p>\n\n\n\n There are two ways to do that:<\/p>\n\n\n\n Go back to the \u201cSurveys\u201d tab, the same place where you\u2019ve created the survey. You\u2019ll see a list of survey cards, each for every survey you have created. <\/p>\n\n\n\n Here\u2019s a screenshot of that section with the CSAT survey we created in this tutorial. <\/p>\n\n\n Note the little chart icon on the card. Clicking on it will take you to the survey\u2019s reporting dashboard. <\/p>\n\n\n\n It will look like this.<\/p>\n\n\n The dashboard shows the number of responses, shows you when those responses occurred, and also the overall CSAT score you\u2019ve achieved. In this case, it\u2019s a whopping 87.8.<\/p>\n\n\n\n Another part of the dashboard shows replies to the follow-up question. Unfortunately, since that dashboard shows a real test, I cannot present the actual results to you. <\/p>\n\n\n To close off this tutorial, let me also share with you additional resources and content I wrote about CSAT surveys. These guides contain additional information that will help you create and run successful CSAT surveys, and I recommend you check them out too:<\/p>\n\n\n\n What is a CSAT Survey<\/strong><\/a>: An in-depth explanation of the concept of running customer satisfaction surveys.<\/p>\n\n\n\n 15 CSAT Questions to Ask<\/strong><\/a>: I\u2019m sure the title\u2019s pretty self-explanatory. This guide collects examples and suggestions for the best questions to include in your CSAT surveys.<\/p>\n\n\n\n CSAT vs. NPS<\/strong><\/a>: An in-depth comparison of the two primary customer satisfaction surveys to help you decide which one is best for you. <\/p>\n\n\n\n CSAT Survey Frequency<\/strong><\/a>: An explanation of when and how often you should be sending a CSAT survey to customers. <\/p>\n\n\n\n What is a Good CSAT Score for SaaS<\/strong><\/a>: A post with benchmarks and explanations to help you evaluate whether the score you\u2019ve received is actually good or bad. <\/p>\n\n\n\n Looking to create your first CSAT survey? Sign up for Refiner\u2019s free trial<\/a> and launch your first CSAT survey in minutes.<\/strong><\/p>\n\n\n\n\n In this guide, I’ll walk you through the exact CSAT process. You’ll learn how to launch, and then manage, a CSAT survey from start to finish. Ask ten SaaS founders what they\u2019re focusing on in their businesses, and the majority will immediately start talking about increasing retention, fostering loyalty, improving UX, and so on. (I […]<\/p>\nWhen I talk about CSAT, I mean\u2026<\/strong><\/h2>\n\n\n\n
![\"An](\"https:\/\/refiner.io\/blog\/wp-content\/uploads\/2023\/08\/CSAT-survey-example.png\")
<\/figure><\/div>\n\n\nWhen I talk about customer satisfaction, I mean\u2026<\/strong><\/h3>\n\n\n\n
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Finally, when I talk about running CSAT, I mean\u2026<\/strong><\/h3>\n\n\n\n
What goes into a CSAT survey <\/strong><\/h2>\n\n\n\n
The main CSAT question<\/strong><\/h3>\n\n\n\n
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The follow-up question<\/strong><\/h3>\n\n\n\n
\n
![\"An](\"https:\/\/refiner.io\/blog\/wp-content\/uploads\/2023\/08\/CSAT-follow-up.png\")
<\/figure><\/div>\n\n\nSurvey logic<\/strong><\/h3>\n\n\n\n
![\"An](\"https:\/\/refiner.io\/blog\/wp-content\/uploads\/2023\/08\/CSAT-logic-jump-2.png\")
<\/figure><\/div>\n\n\nSurvey design<\/strong><\/h3>\n\n\n\n
![\"An](\"https:\/\/refiner.io\/blog\/wp-content\/uploads\/2023\/08\/Widget-design-1024x580.png\")
<\/figure><\/div>\n\n\nDelivery method<\/strong><\/h3>\n\n\n\n
\n
![\"List](\"https:\/\/refiner.io\/blog\/wp-content\/uploads\/2023\/08\/CSAT-delivery.png\")
<\/figure><\/div>\n\n\nHow to launch a CSAT survey: Step-by-step walkthrough<\/strong><\/h2>\n\n\n\n
Refiner is a customer feedback and survey platform that helps SaaS and digital product companies collect, analyze, and act upon valuable customer insights.<\/strong><\/h3>\n\n\n\n
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Step 1. Create a new survey<\/strong><\/h3>\n\n\n\n
![\"Surveys](\"https:\/\/refiner.io\/blog\/wp-content\/uploads\/2023\/07\/step1.png\")
<\/figure><\/div>\n\n\n![\"Create](\"https:\/\/refiner.io\/blog\/wp-content\/uploads\/2023\/07\/step1-1-1024x87.png\")
<\/figure>\n\n\n\n![\"Picking](\"https:\/\/refiner.io\/blog\/wp-content\/uploads\/2023\/08\/Step1-3.png\")
<\/figure><\/div>\n\n\nStep 2 – Choose your delivery method<\/strong><\/h3>\n\n\n\n
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<\/figure><\/div>\n\n\nStep 3. Name your survey<\/strong><\/h3>\n\n\n\n
![\"CSAT](\"https:\/\/refiner.io\/blog\/wp-content\/uploads\/2023\/08\/CSAT-name-1.png\")
<\/figure><\/div>\n\n\n![\"Naming](\"https:\/\/refiner.io\/blog\/wp-content\/uploads\/2023\/08\/CSAT-name-2.png\")
<\/figure><\/div>\n\n\nStep 4. Set up survey questions<\/strong><\/h3>\n\n\n\n
![\"CSAT](\"https:\/\/refiner.io\/blog\/wp-content\/uploads\/2023\/08\/CSAT-question.png\")
<\/figure><\/div>\n\n\n\n
![\"CSAT](\"https:\/\/refiner.io\/blog\/wp-content\/uploads\/2023\/08\/CSAT-question-preview-1024x621.png\")
<\/figure>\n\n\n\nAdding a follow-up question<\/strong><\/h4>\n\n\n\n
![\"\"\/](\"https:\/\/lh6.googleusercontent.com\/N-kExOCHf1Y_nK346SebOUrVH67g2OTShBWD88DA4GG9g5k23vFI-pW1Jh0eLvCZHdYA5VHHK9fpCMVH_ilUAR5UShDQtWkIx8FIeXHb_GDdlvEmEm7ocAG4N7qCEbWrmbdCZunk-DbHUrDVCtPU6HI\")
![\"Adding](\"https:\/\/refiner.io\/blog\/wp-content\/uploads\/2023\/08\/CSAT-follow-up-2-1024x731.png\")
<\/figure><\/div>\n\n\n![\"Open](\"https:\/\/refiner.io\/blog\/wp-content\/uploads\/2023\/08\/CSAT-follow-up-3.png\")
<\/figure><\/div>\n\n\nAdding survey logic to the survey<\/h4>\n\n\n\n
![\"Adding](\"https:\/\/refiner.io\/blog\/wp-content\/uploads\/2023\/08\/Add-element.png\")
<\/figure><\/div>\n\n\n![\"Adding](\"https:\/\/refiner.io\/blog\/wp-content\/uploads\/2023\/07\/Step-4-7.png\")
<\/figure><\/div>\n\n\n![\"Survey](\"https:\/\/refiner.io\/blog\/wp-content\/uploads\/2023\/07\/Step-4-8.png\")
<\/figure><\/div>\n\n\n![\"CSAT](\"https:\/\/refiner.io\/blog\/wp-content\/uploads\/2023\/08\/CSAT-logic-jump.png\")
<\/figure><\/div>\n\n\nStep 5. Styling the survey widget<\/strong><\/h3>\n\n\n\n
![\"CSAT](\"https:\/\/refiner.io\/blog\/wp-content\/uploads\/2023\/08\/CSAT-design.png\")
<\/figure><\/div>\n\n\n![\"Survey](\"https:\/\/refiner.io\/blog\/wp-content\/uploads\/2023\/07\/Step-5-1.png\")
<\/figure><\/div>\n\n\n![\"Survey](\"https:\/\/refiner.io\/blog\/wp-content\/uploads\/2023\/07\/Step-5-2.png\")
<\/figure><\/div>\n\n\n![\"Additional](\"https:\/\/refiner.io\/blog\/wp-content\/uploads\/2023\/07\/Step-5-3.png\")
<\/figure><\/div>\n\n\nStep 6. Segmenting the audience<\/strong><\/h3>\n\n\n\n
![\"CSAT](\"https:\/\/refiner.io\/blog\/wp-content\/uploads\/2023\/08\/CSAT-targeting.png\")
<\/figure><\/div>\n\n\n![\"CSAT](\"https:\/\/refiner.io\/blog\/wp-content\/uploads\/2023\/08\/CSAT-targeting-2.png\")
<\/figure><\/div>\n\n\nStep 7. Setting up launch triggers<\/strong><\/h3>\n\n\n\n
![\"Survey](\"https:\/\/refiner.io\/blog\/wp-content\/uploads\/2023\/07\/Step-6-2-1.png\")
<\/figure><\/div>\n\n\nStep 8. Launching the CSAT survey<\/strong><\/h3>\n\n\n\n
![\"Publishing](\"https:\/\/refiner.io\/blog\/wp-content\/uploads\/2023\/07\/Step-7.png\")
<\/figure><\/div>\n\n\nAccessing survey responses<\/strong><\/h2>\n\n\n\n
![\"List](\"https:\/\/refiner.io\/blog\/wp-content\/uploads\/2023\/08\/CSAT-Live.png\")
<\/figure><\/div>\n\n\n![\"Survey](\"https:\/\/refiner.io\/blog\/wp-content\/uploads\/2023\/08\/CSAT-results-1024x538.png\")
<\/figure><\/div>\n\n\n![\"CSAT](\"https:\/\/refiner.io\/blog\/wp-content\/uploads\/2023\/08\/CSAT-results-2-1024x284.png\")
<\/figure><\/div>\n\n\nAdditional resources to help you launch and run CSAT surveys<\/strong><\/h2>\n\n\n\n