{"id":22020,"date":"2022-01-17T21:50:14","date_gmt":"2022-01-17T21:50:14","guid":{"rendered":"https:\/\/ec2-54-72-10-141.eu-west-1.compute.amazonaws.com\/docs\/?post_type=knowledgebase&p=22020"},"modified":"2022-01-17T21:50:15","modified_gmt":"2022-01-17T21:50:15","slug":"product-updates","status":"publish","type":"knowledgebase","link":"https:\/\/refiner.io\/docs\/kb\/getting-started\/product-updates\/","title":{"rendered":"Product Updates"},"content":{"rendered":"
New Feature<\/div><\/div>
April 9, 2026<\/div><\/div>

New survey change log API<\/a><\/h2>
We\u2019ve introduced a new API endpoint at \/forms\/history, giving you full visibility into how your surveys evolve over time. This endpoint returns a paginated list of all historical versions of... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
March 30, 2026<\/div><\/div>

Chart controls available on Public Dashboards<\/a><\/h2>
Chart controls such as date grouping, ordering, and switching between percentage and total counts are now available on Public Dashboards. Previously, charts on public dashboards were limited to their default... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
March 30, 2026<\/div><\/div>

New Distribution Trend Chart<\/a><\/h2>
We\u2019ve introduced the new Distribution Trend Chart to help you better understand how survey responses evolve over time. Instead of focusing on a single metric, the chart visualizes the full... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
March 25, 2026<\/div><\/div>

Configure Client Storage Method<\/a><\/h2>
You can now control how the JavaScript SDK stores data in the browser using setClientStorageMethod. By default, the SDK uses localStorage with cookies as a fallback. With this new method,... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
March 24, 2026<\/div><\/div>

Improved Accessibility for surveys<\/a><\/h2>
We\u2019ve made several enhancements to improve the accessibility and usability of our survey widget. Users can now complete surveys entirely via keyboard navigation, enabling a smoother experience without relying on... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
March 17, 2026<\/div><\/div>

Improved Bar Charts<\/a><\/h2>
We\u2019ve added a new option to bar charts that lets you choose how percentages are calculated. In addition to the default data point\u2013based calculation, you can now switch to percentage... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
March 6, 2026<\/div><\/div>

New integration: Permutive<\/a><\/h2>
You can now automatically send survey responses from Refiner to Permutive and use customer feedback to enrich your audience cohorts. This makes it easy to combine qualitative survey data with... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
March 6, 2026<\/div><\/div>

New integration: Fivetran<\/a><\/h2>
We\u2019ve launched a new Fivetran integration, allowing you to sync your Refiner survey data directly to your data warehouse. By adding Refiner as a connector in Fivetran and authenticating with... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
February 26, 2026<\/div><\/div>

Date range picker for public dashboards<\/a><\/h2>
Public dashboards use the date range configured in its dashboard settings by default. With this update, viewers can adjust the date range directly on the public dashboard to analyze different... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
February 22, 2026<\/div><\/div>

New SDK method to disable client<\/a><\/h2>
We\u2019ve added a new \"disableClient\" method to our JavaScript SDK and Mobile SDK. When invoked, the SDK immediately stops any communication with the backend API and currently open surveys will... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
February 20, 2026<\/div><\/div>

More environments on Essentials and Growth plans<\/a><\/h2>
We\u2019ve increased the number of available environments on our paid Essentials and Growth plans, free of charge. Essentials: increased from 2 \u2192 4 environments Growth: increased from 6 \u2192 12... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
February 19, 2026<\/div><\/div>

Improved Rating Matrix question rendering<\/a><\/h2>
On survey pages and selected web-app popup layouts, Rating Matrix questions now automatically adjust their width based on the available space. Previously, Rating Matrix questions could appear too narrow, making... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
December 20, 2025<\/div><\/div>

Slack and Teams Digest<\/a><\/h2>
We\u2019ve added Slack Digests and Microsoft Teams Digests to make it even easier to share survey core metrics where your team already works. You can now schedule automated Refiner digests... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
December 19, 2025<\/div><\/div>

Contact Data Filter for response list & dashboard<\/a><\/h2>
We\u2019ve introduced a new Contact Data filter bank to give you more powerful ways to segment and analyze survey responses. In addition to filtering by survey response data, you can... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
December 16, 2025<\/div><\/div>

Iterable integration<\/a><\/h2>
We\u2019re excited to introduce our new Iterable integration, letting you embed Refiner surveys directly into your Iterable campaigns and sync survey interaction events and response data back into your Iterable... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
December 16, 2025<\/div><\/div>

Braze integration<\/a><\/h2>
We\u2019re launching our new integration with Braze, enabling you to embed Refiner surveys directly within your Braze campaigns and sync survey interaction events and response data into your Braze account.... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
December 16, 2025<\/div><\/div>

Vero Integration<\/a><\/h2>
We\u2019re excited to announce our new Vero integration, now available to help you embed Refiner surveys directly into your Vero campaigns and sync survey interaction events and response data back... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
December 15, 2025<\/div><\/div>

New reporting chart: Tags Timeline<\/a><\/h2>
You can now visualize how customer feedback trends over time with the Tags Timeline chart. This new chart shows how often a specific response tag is used across survey responses,... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
November 13, 2025<\/div><\/div>

New \u201cOnce per session\u201d recurring option<\/a><\/h2>
We\u2019re excited to introduce a new recurrence mode for your in-product surveys: Once per session. This new option gives you more control over how often surveys appear during a user\u2019s... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
November 9, 2025<\/div><\/div>

Improved page matching rules<\/a><\/h2>
We just released an upgrade to our Page Visit trigger that gives you more flexibility when targeting surveys inside your web app. Previously, matching was always done using the absolute... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
November 9, 2025<\/div><\/div>

Multiple translation improvements<\/a><\/h2>
We\u2019ve rolled out a series of enhancements to make translating your surveys smoother, faster, and more reliable than ever. Here\u2019s what\u2019s new: Use \u201cTranslate with AI\u201d directly in the survey... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
October 20, 2025<\/div><\/div>

Restricted survey publishing workflow<\/a><\/h2>
We\u2019ve updated Refiner\u2019s authorization system to give teams more control over who can publish surveys. Starting today, only users with the Manager or Admin role can publish surveys. Previously, users... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
October 20, 2025<\/div><\/div>

New user role for Finance<\/a><\/h2>
We\u2019ve expanded our authorization system with a brand-new Finance role. This role is designed for team members who handle billing, invoicing, or subscription management but don\u2019t need access to other... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
September 23, 2025<\/div><\/div>

Simplified navigation in the Survey Editor<\/a><\/h2>
We\u2019ve made improvements to the survey editor to make setting up in-app surveys simpler and more intuitive. Some options that were previously located in the Targeting tab have now been... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
September 23, 2025<\/div><\/div>

Global data filters for Reporting Dashboards<\/a><\/h2>
We\u2019re excited to announce a significant update to our reporting dashboards, designed to make exploring and analyzing your survey data more intuitive and efficient. With this release, you can now... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
September 18, 2025<\/div><\/div>

New information panel for User Segments<\/a><\/h2>
We\u2019ve introduced a new information panel to give you better visibility and control over your user segments. With just a click, you can now see key details about any segment... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
September 17, 2025<\/div><\/div>

Improved table view for survey list<\/a><\/h2>
We\u2019ve enhanced the table view in the survey list to help you find the information you need more quickly and efficiently. For a long time, you\u2019ve been able to switch... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
August 19, 2025<\/div><\/div>

HIPAA Compliance<\/a><\/h2>
We\u2019re excited to announce that Refiner is now HIPAA compliant. This means healthcare organizations and other covered entities can confidently use our product while meeting strict requirements for handling protected... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
August 11, 2025<\/div><\/div>

Multi Response Handling in User Segments<\/a><\/h2>
We\u2019re excited to announce a powerful enhancement to our segmentation engine that gives you greater control when building segments based on survey responses. Previously, when you created a segment condition... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
August 11, 2025<\/div><\/div>

Duplicate Survey Questions<\/a><\/h2>
To make building surveys faster and easier, you can now duplicate any survey question with just one click. Simply expand a question in the survey editor and click the \u201cDuplicate... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
August 11, 2025<\/div><\/div>

New Expert-Made Survey Templates<\/a><\/h2>
We\u2019ve just added a brand-new library of expert-crafted survey templates - ready to launch with a single click. Whether your role is in Customer Success, Product Management, or Marketing &... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
August 11, 2025<\/div><\/div>

New Sidebar Toggle and UI Improvements<\/a><\/h2>
We\u2019ve made it easier to work the way you want. Our sidebar can now be permanently pinned or hidden - so whether you prefer a focused view or quick access... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
August 11, 2025<\/div><\/div>

New font families: Enciode Sans and Afacad Flux<\/a><\/h2>
We\u2019ve expanded your design options! You can now choose Encode Sans and Afacad Flux as font families for your surveys. Give your surveys a fresh look that matches your brand... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
August 4, 2025<\/div><\/div>

Get CSAT score from 1-5 ratings<\/a><\/h2>
We\u2019re excited to share that our CSAT charts just got smarter! Until now, they could only display survey responses from CSAT questions. With this update, you can now visualize responses... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
July 12, 2025<\/div><\/div>

New Option for Data Integrations: Include All User Traits<\/a><\/h2>
We\u2019ve added a new option to our data integrations that allows you to include not just the data linked to a survey response, but the full set of user traits... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
July 11, 2025<\/div><\/div>

New targeting option: Exclude Users Based on Past Interactions<\/a><\/h2>
You can now exclude users from a survey\u2019s Target Audience based on their interactions with other surveys - no need to create a custom user segment first! This new targeting... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
July 11, 2025<\/div><\/div>

Automatically collect contextual metadata<\/a><\/h2>
Refiner now lets you automatically collect metadata about your users and their environment. While no data is collected by default to protect user privacy, you can enable this feature in... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
July 11, 2025<\/div><\/div>

Search for \/contacts API route<\/a><\/h2>
The \/contacts API endpoint has been enhanced to support search functionality, aligning it with the search capabilities already available in the dashboard. You can now search for contacts by their... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
June 26, 2025<\/div><\/div>

Improved User Details Panel<\/a><\/h2>
The user details panel has received a visual upgrade, making it easier to distinguish between different types of data linked to a user profile: Survey Response Data: The first table... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
June 17, 2025<\/div><\/div>

Daily, Weekly & Monthly Digests<\/a><\/h2>
We're excited to announce the launch of a highly requested feature: Email Digests. You can now automatically receive key survey metrics straight to your inbox on a daily, weekly, or... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
May 31, 2025<\/div><\/div>

Add response tags with REST API<\/a><\/h2>
Following our recent improvements to the survey response tagging system (e.g. AI Tags), we are please to announce that it's now possible to tag survey responses using our REST API.... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
May 22, 2025<\/div><\/div>

Switch data write mode from “append” to “replace”<\/a><\/h2>
By default, all user data imported to Refiner with the \u201cidentifyUser\u201d or \u201csetUser\u201d method call (see above) is appended to the user recorded. If you stop including a specific user... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
April 17, 2025<\/div><\/div>

New \/reporting API endpoint<\/a><\/h2>
Survey response reporting has always been a key part of the Refiner experience, thanks to our comprehensive Reporting Dashboards. We're excited to announce that this valuable data is now also... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
March 20, 2025<\/div><\/div>

Filter and sort surveys<\/a><\/h2>
We are happy to announce an improvement to the survey list page. It's now possible to filter surveys by type and their current state. Furthermore, we've added the possibility to... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
March 18, 2025<\/div><\/div>

Survey response ID in header section<\/a><\/h2>
You can now find the ID of a survey response in the header section of the response. The ID is also included in Excel\/CSV file exports. Furthermore, you can search... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
March 11, 2025<\/div><\/div>

Improved sorting options in user list<\/a><\/h2>
The list ordering options of the segment user list just received a little update. You have now the following options available: Default:\u00a0 A weighted list showing the most recent survey... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
March 11, 2025<\/div><\/div>

Translate with AI<\/a><\/h2>
We are super excited to launch the second Refiner AI feature: Translate with AI. You can now translate all surveys to any language with a click of a button. In... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
March 10, 2025<\/div><\/div>

Add tags with Refiner AI (Beta)<\/a><\/h2>
We are thrilled to launch the beta of our first AI feature today. You can now let Refiner AI add tags to your survey responses automatically. The automatic tagging feature... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
February 23, 2025<\/div><\/div>

BigQuery Integration (Beta)<\/a><\/h2>
We're very happy to announce the addition of Google BigQuery to our native integrations. The new BigQuery integration lets you sync survey response in real-time to one of your BigQuery... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
February 19, 2025<\/div><\/div>

More metadata in data integrations<\/a><\/h2>
We've added additional metadata to the events sent out by our Segment, Amplitude, Mixpanel and Customer.io integrations. Most notable, the \"survey completed\" event now contains the \"received at\" and \"completed... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
February 19, 2025<\/div><\/div>

Access to metadata in Google Sheets integration<\/a><\/h2>
We've added a new option in the Google Sheets integration that allows you to include metadata in the rows added to a Google Sheet. When activated, the survey name, the... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
January 12, 2025<\/div><\/div>

Improved accessibility of survey<\/a><\/h2>
We've added more Accessible Rich Internet Applications (ARIA) to the control elements of our survey (buttons, links, ...). Adding those tags further improves the accessibility of our surveys and allows... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
January 8, 2025<\/div><\/div>

Survey assets served through CDN<\/a><\/h2>
After an extended end-of-year break, we are starting off the new year with an performance improvement of our survey widget. Starting from today, assets uploaded by our customers (such as... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
October 28, 2024<\/div><\/div>

20x faster Segment updates<\/a><\/h2>
Creating and updating user segments is a core feature of the Refiner platform. Unfortunately, updating data-driven segments for bigger user bases took quite a lot of time in the past.... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
October 21, 2024<\/div><\/div>

Data Retention Policies<\/a><\/h2>
Keeping your user data safe and available is our highest priority. Next to ensuring state of the art data security, we also give you full control over the your data... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
September 30, 2024<\/div><\/div>

4-points CSAT scale<\/a><\/h2>
Our CSAT question type just received a minor update. It is now possible to set the CSAT to a 4-points scale. Previously, only 2, 3, or 5 points scale were... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
September 30, 2024<\/div><\/div>

Simple A\/B Testing for Web- and Mobile App Surveys<\/a><\/h2>
We've made a small change to the targeting engine. When two surveys have the same targeting options and a user qualifies to see both of them, one of them is... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
September 26, 2024<\/div><\/div>

Embed images in question text<\/a><\/h2>
We are thrilled to announce that it's now possible to embed images in the description text of a question. Using Markdown, you can add images that are hosted on an... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
September 26, 2024<\/div><\/div>

Publish, delete and duplicate surveys via REST API<\/a><\/h2>
Our latest release adds three new routes to our public REST API. You can now publish\/unpublish, delete and duplicate surveys using our\u00a0API. The three new routes represent yet another step... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
September 11, 2024<\/div><\/div>

Schedule surveys<\/a><\/h2>
We're happy to announce a new addition to the Targeting options of web- and native mobile surveys. It is now possible to schedule surveys. The new schedule option lets you... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
August 10, 2024<\/div><\/div>

Design default theme<\/a><\/h2>
With an increasing number of design options and customer running dozens of survey campaigns, we've decided that it was time to revamp the branding settings section. It is now possible... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
July 24, 2024<\/div><\/div>

Publish more surveys on Growth Plan<\/a><\/h2>
This is less of a product update, but rather a small improvement to our pricing model. We increased the number of active surveys that are included in the Growth plan.... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
July 4, 2024<\/div><\/div>

Start client session programmatically<\/a><\/h2>
Refiner automatically keeps track of when a user starts a new session in your application. The start time of the current user session can be used as the reference time... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
July 4, 2024<\/div><\/div>

New trigger option: Count events since session start<\/a><\/h2>
The Tracked Events survey trigger just received a powerful improvement. You can now launch surveys based on actions a user performed during their current session. Previously, the Tracked Events trigger... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
June 19, 2024<\/div><\/div>

Embed Surveys are out of beta<\/a><\/h2>
We are thrilled to announce that our Embed Surveys are out of beta and officially launched. As their name suggest, Embed Surveys allow you to embed a survey right into... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
June 5, 2024<\/div><\/div>

Improved survey list API<\/a><\/h2>
We have added two new parameters to the \/forms route of our API. The first one (\"list\") allows you to filter surveys by their state (published, draft, ...). The second... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
June 5, 2024<\/div><\/div>

Improved pagination speed in API routes<\/a><\/h2>
When you want to grab a full set of data from our REST API you'll likely need to go through multiple result pages. Going through multiple pages can however become... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
June 4, 2024<\/div><\/div>

Sync Mixpanel user cohorts<\/a><\/h2>
Until now, our Mixpanel integration offered a one-way data sync from Refiner to Mixpanel. With our latest release, it is now possible to also sync user cohorts from Mixpanel to... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
May 14, 2024<\/div><\/div>

Add response tags with code<\/a><\/h2>
It is now possible to tag survey responses automatically, the moment they are created. Previously, response tags could only be added manually through the Refiner dashboard. Adding tags automatically can... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
May 13, 2024<\/div><\/div>

Add user traits when a survey is shown<\/a><\/h2>
We are excited to introduce a new advanced integration method for our Javascript Web-Client. The new method addToUser allows you to add traits to a user profile without calling the... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
April 26, 2024<\/div><\/div>

User sampling for Web & Mobile Surveys<\/a><\/h2>
We are happy to announce a new powerful option to control how many surveys are shown to your users. Our latest release added the option \"Sampling\" your user base. Survey... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
April 17, 2024<\/div><\/div>

Support for Matrix questions in Reporting Dashboards<\/a><\/h2>
Following our recent release of Rating Matrix questions, we are happy to announce that you can now analyze responses to Rating Matrix questions in our Reporting Dashboards. Depending on the... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
April 2, 2024<\/div><\/div>

Improved Debug Mode information panel<\/a><\/h2>
We've updated our Debug Mode information panel. Besides an easier to read layout, you can now find information about the last error, server communication status, etc. Adding more information to... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
March 26, 2024<\/div><\/div>

Customize backdrop overlay color<\/a><\/h2>
We've added the possibility to customize the color of the backdrop overlay for web app surveys using the \"Modal\" layout. The same setting is also available for native mobile surveys... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
March 15, 2024<\/div><\/div>

Customize survey font settings<\/a><\/h2>
We are thrilled to release a new design option for all our surveys. It's now possible to change the font family and font size of a survey. With this new... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
March 6, 2024<\/div><\/div>

Use labels or identifiers as column headers in Excel or CSV fiels<\/a><\/h2>
Our latest release improves the file download options that can be found on the Survey Responses and User Segments list pages. You can now choose if labels or identifiers are... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
January 26, 2024<\/div><\/div>

Sync cohorts from Amplitude to Refiner<\/a><\/h2>
Our Amplitude integration just received a major upgrade. So far, the integration with Amplitude allowed you to push survey data (events and response data) to your Amplitude account for in-depth... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
January 9, 2024<\/div><\/div>

Avatar images<\/a><\/h2>
We are very excited to announce that it is now possible to add an avatar image to the top section of survey widgets. Adding an avatar alongside a name and... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
January 5, 2024<\/div><\/div>

New grouping options for timeline charts<\/a><\/h2>
Until now, timeline charts - such as NPS, CSAT or survey response charts - offered the possibility to group data by day, week and month. With our newest release, the... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
January 3, 2024<\/div><\/div>

Automatic redirect to websites<\/a><\/h2>
We are kicking off the new year with an exciting addition to our survey elements. You can now add a \"Redirect to website\" element to your surveys. The new element... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
November 9, 2023<\/div><\/div>

New “exists” and “does not exist” comparison for alert conditions<\/a><\/h2>
The newly introduced alert conditions now allow \"exists\" and \"does not exist\" comparisons options. [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
November 9, 2023<\/div><\/div>

Usage information for Traits and Events<\/a><\/h2>
When using an environment for multiple survey campaigns, or when connecting a third party data integration, you can quickly end up with many User Traits and Tracked Events. To help... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
October 24, 2023<\/div><\/div>

New trigger option for in-product surveys: Tracked Event<\/a><\/h2>
We're very happy to announce the launch of our new \"Tracked Event\" trigger option. The new option allows you to launch an in-product survey after a user performed certain actions... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
October 23, 2023<\/div><\/div>

Prevent duplicates and backdate responses recorded through API<\/a><\/h2>
Our REST API provides the possibility to record survey responses programmatically. We've added two new parameters to the \/response route to improve its performance. You can now backdate responses to... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
October 23, 2023<\/div><\/div>

Send notifications when conditions match<\/a><\/h2>
Our newest release adds more control options to our Email, Slack and Teams notifications. Besides choosing a trigger event for your notification (Completed survey, User enters segment & Response tagged),... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
October 20, 2023<\/div><\/div>

Disable user traits to reduce data volume<\/a><\/h2>
It is now possible to disable user traits in the Data Index. Disabling an attribute means that no more incoming data is ingested into your Refiner account for this trait.... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
October 19, 2023<\/div><\/div>

Color codes for in-place translation icons<\/a><\/h2>
Our translation system just received a small, but very useful upgrade. The icon to open our newly developed in-place translation modal are now color coded. Icons will appear in red... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
October 12, 2023<\/div><\/div>

Receive notifications in Microsoft Teams<\/a><\/h2>
We're thrilled to announce our new Microsoft Teams integration. The integration allows you to receive alerts in Microsoft Teams whenever new survey responses are available, when a response was tagged,... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
October 12, 2023<\/div><\/div>

Export and import survey translations in JSON file format<\/a><\/h2>
Following recent improvements to our multi-language translation system, we have added the possibility to export and import translation dictionaries in JSON file format. Exporting and importing translations in JSON format... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
October 12, 2023<\/div><\/div>

Tracked events info in User Details<\/a><\/h2>
Tracking user events is a product feature that is becoming more and more important in the Refiner platform. We are now including an overview over all tracked events for a... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
October 12, 2023<\/div><\/div>

Deactivate tracking of survey views for Embed Surveys<\/a><\/h2>
When using our Embed Surveys, a new survey view is tracked in your Refiner account automatically. While this behaviour makes sense for most use cases, you might run into a... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
October 12, 2023<\/div><\/div>

Response overwrite behaviour for Embed Surveys<\/a><\/h2>
A couple of weeks, we've added options to control how our Survey Pages behave when a user submits multiple responses. The same response update options are now available for Embed... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
September 22, 2023<\/div><\/div>

Pause alerts and UX improvements<\/a><\/h2>
With our latest release, we revamped the Alerts page and added the possibility to pause alerts. [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
September 22, 2023<\/div><\/div>

In-place Translation<\/a><\/h2>
Translating surveys in Refiner just became more easy. It is now possible to translate text items directly in the survey editor while creating a survey. In the past, all survey... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
September 14, 2023<\/div><\/div>

Support for Rating Matrix responses in Logic-Jumps<\/a><\/h2>
Following our release from yesterday, we are thrilled to announce yet another improvement to the Logic-Jumps feature. It's now possible to create conditions using the responses of a Rating Matrix... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
September 13, 2023<\/div><\/div>

New “is empty” and “not empty” comparison for Logic-Jumps<\/a><\/h2>
Our Logic-Jumps just received two comparison options: \"Is empty\" and \"Is not empty\". The two new options allow you adapt the survey flow based on whether or not a user... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
September 13, 2023<\/div><\/div>

Improved response value filters<\/a><\/h2>
We have added two new filter options to response filter of Survey Responses page. You can now filter survey responses with \"Response exists\" and \"Response does not exist\". These new... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
September 6, 2023<\/div><\/div>

Grant access to selected environments<\/a><\/h2>
After releasing a new user role option just yesterday, we're thrilled to announce another major improvement to our user access management system. It is now possible to grant a user... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
September 5, 2023<\/div><\/div>

New user role: Contributor<\/a><\/h2>
Refiner allows you to share one account with your team and assign roles to team members. Each role comes with different permission levels\u00a0which reflect how teams usually use Refiner. Today... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
August 30, 2023<\/div><\/div>

Mobile SDK for Flutter (beta)<\/a><\/h2>
A bit over a year ago we launched our native Mobile Surveys with support for iOS, Android and React-Native. Since then, native mobile surveys became the second most used distribution... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
August 9, 2023<\/div><\/div>

Mixpanel Integration (beta)<\/a><\/h2>
We are thrilled to announce a new data integration with Mixpanel. Many of our customers are already using third party services to sync survey data with their Mixpanel account. Starting... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
August 1, 2023<\/div><\/div>

Drag & drop response choices<\/a><\/h2>
It is now possible to drag & drop the order of responses choices when creating a Multi- or Single-Choice question type. This improvement comes in handy when you want to... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
July 19, 2023<\/div><\/div>

Add a survey response list to reporting dashboards<\/a><\/h2>
We've added a new \"Latest Survey Responses\" chart type to our Reporting Dashboards. This new chart type lets you embed a list of survey responses in reverse chronological order in... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
July 17, 2023<\/div><\/div>

Quickly filter survey responses by value<\/a><\/h2>
In the past, the Survey Response List offered filter options to find responses by Survey, by User Segment or Response Tags. A very important filter option was missing though: And... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
July 10, 2023<\/div><\/div>

Control response update behaviour for Survey Pages<\/a><\/h2>
Until today, users returning to a Survey Page after filling out a survey had a fixed delay of 3 hours to update their survey response. A new option allows you... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
July 10, 2023<\/div><\/div>

Limit Survey Links to one response per user<\/a><\/h2>
In the past, Survey Links didn't provide any option to control how multiple responses of a user are handled. Starting from today, you can set a Survey Link to accept... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
June 21, 2023<\/div><\/div>

New question type: Rating Matrix<\/a><\/h2>
We've finally added a Rating Matrix question type to Refiner! This question type was requested by a lot of users since quite some time and we are super thrilled to... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
June 21, 2023<\/div><\/div>

Use hidden contextual data in Logic-Jumps<\/a><\/h2>
Our Logic Jump feature just received a quite powerful update. It is now possible to use hidden contextual data when setting up jump rules. Previously, only response data provided by... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
June 15, 2023<\/div><\/div>

Retrieve complete survey configuration through REST API<\/a><\/h2>
It is now possible to get the configuration of a survey and all its elements through our API. A new parameter \"include_config\" can be attached to the \/forms route of... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
June 7, 2023<\/div><\/div>

Option to set NPS, CSAT and Star-Ratings to “non mandatory”<\/a><\/h2>
We've added a new option to our NPS, CSAT and Star-Ratings question types that allows you to make a question optional. You'll find the new option in the advanced settings... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
May 22, 2023<\/div><\/div>

New callback method for Web-Client<\/a><\/h2>
Our web-client has now a new callback method which you can use to hook custom Javascript code into our in-product surveys. The callback \"onRequestResponse\" gets called each time the web-client... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
April 30, 2023<\/div><\/div>

Open Call-To-Action link in new tab<\/a><\/h2>
Our Call-To-Action element just received an upgrade. It is now possible to choose if the target website should be opened in a new or in the same browser tab. Furthermore,... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
April 3, 2023<\/div><\/div>

Fullscreen layout for native Mobile Surveys<\/a><\/h2>
Our native Mobile Surveys just got a major design upgrade. In the past, mobile surveys always used the Bottom Slide-In layout. Our newest Mobile SDK releases (ver. 1.2.0) supports an... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
April 3, 2023<\/div><\/div>

New Mobile SDK Version 1.2.0: Fixed flickering issues<\/a><\/h2>
We've published a new version of our Mobile SDKs for iOS & Android. The newest release fixes rendering issues that occured on some device types. Some customers experienced\u00a0 flickering when... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
March 30, 2023<\/div><\/div>

Video support for Call-to-action elements<\/a><\/h2>
The possibility to add videos to Instruction Panels was very well received amongst our customer. This is why we decided to also add video support to Call-to-action elements. This new... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
March 27, 2023<\/div><\/div>

New Exit Survey element<\/a><\/h2>
Logic Jumps allow you to create alternative survey branches. Each of those branches needed to end with a Thank-You Panel in the past. We've introduced a new survey element to... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
March 27, 2023<\/div><\/div>

Random logic jumps<\/a><\/h2>
The Logic Jumps element just received an update today. Next to defining rule bases logic jumps, you can also use randomness to move users to a specific element in your... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
March 21, 2023<\/div><\/div>

Sunsetting the 255 character limit<\/a><\/h2>
After months of work behind the scene, we are thrilled to announce that Refiner can finally storelong form Open Text survey responses. In the past, survey responses where capped at... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
March 16, 2023<\/div><\/div>

New preview images for Survey Links<\/a><\/h2>
Starting from today, when sharing Survey Links on social media platforms like Twitter, LinkedIn or Facebook, a preview image of the survey page is generated. The preview image contains the... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
February 21, 2023<\/div><\/div>

Better survey response data handling for Customer.io integration<\/a><\/h2>
Until now, our Customer.io data integration was sending \"Survey seen\", \"Survey dismissed\" and \"Survey completed\" events, as well as an \"Identify\" call whenever new survey responses were available. With our... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
February 21, 2023<\/div><\/div>

Optional “Identify” call for Segment integration<\/a><\/h2>
Until now, our Segment data integration was sending \"Survey seen\", \"Survey dismissed\" and \"Survey completed\" events, as well as an \"Identify\" call whenever new survey responses were available. With our... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
February 20, 2023<\/div><\/div>

Add users to manual segments via REST API<\/a><\/h2>
We've added a new route to our REST API to add users to a manual segment in Refiner. The new API route can also be used to remove users from... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
February 16, 2023<\/div><\/div>

Close mobile survey on backdrop tap<\/a><\/h2>
Mobile surveys on Android, iOS and React-Native are shown in the bottom of the screen, while the top part is covered by a half transparent overlay. In the past, clicking... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
February 13, 2023<\/div><\/div>

Salesforce data integration (beta)<\/a><\/h2>
We are thrilled to announce the beta launch of our new Salesforce data sync integration. The integration allows you to update or create records in Salesforce with survey response data... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
February 7, 2023<\/div><\/div>

Control response collection speed per survey and user level<\/a><\/h2>
One of our core beliefs at Refiner is that we want to support a broad variety of survey use cases. And in fact, many of our customers are running multiple... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
February 3, 2023<\/div><\/div>

Set backdrop click behaviour for surveys with modal layout<\/a><\/h2>
We've added a design option to set the click behaviour of the modal backdrop. You can now choose whether or not a click on the half transparent backdrop should close... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
February 3, 2023<\/div><\/div>

Hide close button of In-Product Surveys<\/a><\/h2>
We've added a new design option that allows you to hide the \"x\" close button of our In-Product Survey. We usually recommend to keep the close button visible to guarantee... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
January 31, 2023<\/div><\/div>

Target users on specific mobile platform (iOS & Android)<\/a><\/h2>
It is now possible to choose on which mobile platform you want to launch a specific survey. You can choose to launch a survey for users on iOS, Android, or... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
January 27, 2023<\/div><\/div>

New Mobile SDK version 1.1.4<\/a><\/h2>
We've released an update of our Mobile SDKs. The new includes a new \"Ping\" method that allows ad-hoc checks for scheduled surveys. The new version also includes two bug fixes.... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
January 12, 2023<\/div><\/div>

New URL format for Survey Links<\/a><\/h2>
We've improved the readability and shortened the length of the URLs of our Survey Links. In the past, they were quite lengthy and cryptic. The new URLs of Survey Links... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
January 10, 2023<\/div><\/div>

More date range options in Reporting Dashboards<\/a><\/h2>
We've added more default date range options to our Reporting Dashboards. When you create a new dashboard or edit an existing one, you can now choose from the following date... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
January 6, 2023<\/div><\/div>

New API route for account information<\/a><\/h2>
We've added a new API route which provides information about your Refiner account. The new \"\/account\" route returns your current subscription usage, as well as a list of environments you've... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
January 5, 2023<\/div><\/div>

New Form Panel question type<\/a><\/h2>
We are thrilled to start the new year with an exciting new product feature. We are introducing a new \"Form Panel\" question type today. The Form Panel question type allows... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
December 16, 2022<\/div><\/div>

New Mobile-SDK Release (1.1.1)<\/a><\/h2>
We've published an update to our Mobile SDKs. The newest version for React-Native and Android is 1.1.1 and iOS is versioned 1.1.3. This new version fixes a couple of issues... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
December 8, 2022<\/div><\/div>

Multiple improvements for CSAT questions<\/a><\/h2>
Our CSAT question element just received a major update. Various improvements made it to this release: First, it's now possible to switch your CSAT question to a Two Point Scale.... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
November 28, 2022<\/div><\/div>

Translatable Email Survey embed code<\/a><\/h2>
In the past, the embed code of Email Surveys was always generated using the default language of a survey. With our newest release,\u00a0 it is now possible to choose which... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
November 24, 2022<\/div><\/div>

Add contextual information with Magic Variables<\/a><\/h2>
Magic Variables allow you to store contextual data, such as the current URL of a user or where their country, alongside survey responses or user profiles. You can learn how... [more]<\/a><\/div><\/div><\/div>
Pricing<\/div><\/div>
November 21, 2022<\/div><\/div>

Multilingual surveys now available on all Growth Plans<\/a><\/h2>
Our Growth subscription plan just received a major update: our survey translation feature is now available for all Growth subscriptions. No additional costs apply and available starting now. Beginning of... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
November 21, 2022<\/div><\/div>

Country Targeting<\/a><\/h2>
We've added a new targeting option which allows you to target users based on their country. Previously, targeting users based on their country was possible using segments, which quickly lead... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
November 15, 2022<\/div><\/div>

Launch Surveys on Desktop, Tablet, or Mobile Devices<\/a><\/h2>
Our Web-App and Website Popup surveys now offer the possibility to target only certain client device types. Previously, survey were launched for all client device types. You can limit survey... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
November 8, 2022<\/div><\/div>

Customize identifiers of Contact Information element<\/a><\/h2>
Our Contact Information question type received a small, yet quite powerful update. You can now customize the question identifier for Text and Checkbox fields. Prior to this release, the identifier... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
November 4, 2022<\/div><\/div>

Two-way data sync with Rudderstack<\/a><\/h2>
We are happy to introduce a new data integration to the Refiner platform. You can now sync data from and to Rudderstack account. Rudderstack is customer data platform (CDP) that... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
October 24, 2022<\/div><\/div>

Improved “Is one of” segmentation filter<\/a><\/h2>
Refiner allows you to automatically group users by their traits or tracked events with Data Driven Segments. Most of them time, a few filter settings are sufficient for the configuration... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
October 5, 2022<\/div><\/div>

Identity Verification for Survey Links<\/a><\/h2>
Following the release of Identity Verification for our Web-Client and Mobile SDKs, we are happy to introduce the same functionality for Survey Links. You can now enable Identity Verification checks... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
September 30, 2022<\/div><\/div>

Hide personally identifiable information (PII) from Email & Slack Alerts<\/a><\/h2>
By default, Email Alerts and Slack Alerts include the name and email of the survey respondent. We've added a new option that lets you hide Personally identifiable information (PII) from... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
September 30, 2022<\/div><\/div>

Send respondent information to Google Sheets<\/a><\/h2>
Our Google Sheets integration has now an option to include information about the survey respondent. When activated, each new data row that gets sent to Google Sheets includes the ID,... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
September 29, 2022<\/div><\/div>

Set date limit on recurring surveys<\/a><\/h2>
It is now possible to set an end date for surveys with a interval based recurring option enabled. The reference time for the total delay is the date when a... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
September 28, 2022<\/div><\/div>

Recurring surveys for Page Visit Trigger<\/a><\/h2>
Our Page Visit Trigger is a popular option for launching a survey at a specific moment in a customers' journey. A popular use-case for the Page Visit Trigger is to... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
September 16, 2022<\/div><\/div>

New Amplitude integration (beta)<\/a><\/h2>
We are thrilled to announce a new data integration with Amplitude.\u00a0Many of our customers are already using third party services to sync survey data with their Amplitude account. Starting today,... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
September 12, 2022<\/div><\/div>

Identity Verification for Mobile SDKs<\/a><\/h2>
Following our recent release that introduced Identity Verification for our Web-Client installation, we are\u00a0 now offering the same security mechanism for all Mobile SDKs. You can now provide a Identity... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
September 12, 2022<\/div><\/div>

Debug mode for Mobile SDKs<\/a><\/h2>
With our newest Mobile SDK release, we are introducing a debug mode similar to the Web-Client debug mode. You can activate the debug mode initializing the SDK during development. [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
September 12, 2022<\/div><\/div>

New Hubspot integration (beta)<\/a><\/h2>
We are thrilled to announce the beta launch of our Hubspot integration. The integration allows you to enrich contacts in Hubspot with survey responses collected by Refiner. For example, you... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
September 7, 2022<\/div><\/div>

Custom event names for Segment, Customer.io and Userlist integrations<\/a><\/h2>
Our product vision at Refiner is all about pushing survey response data to where your team needs it. Our Segment, Customer.io and Userlist integration just received a major upgrade. You... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
September 7, 2022<\/div><\/div>

Secure Web-client with Identity Verification<\/a><\/h2>
We've added another layer of security to Refiner, protecting Web-client installations from malicious attacks from third parties. Enabling Identity Verification in your Refiner Environment mitigates the risk of malicious third... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
September 6, 2022<\/div><\/div>

Upload a page logo while editing survey<\/a><\/h2>
Adding a page logo to Survey Links increases not only your brand visibility, it also increases trust amongst your recipients. Until now, you could upload your logo in the global... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
September 5, 2022<\/div><\/div>

Add banner images to individual survey questions<\/a><\/h2>
Following our latest release that introduced survey banner images, we are pleased to announce that it is now possible to upload banner images for individual survey questions. You can upload... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
September 2, 2022<\/div><\/div>

Toggle data sorting of Bar- and Tag-charts<\/a><\/h2>
Our Bar- and Tag-charts now have a \"Sort by label\" and \"Sort by value\" in their top right corner. Previously, this option was hidden in the setting of the chart.... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
September 2, 2022<\/div><\/div>

Choose how to identify email survey respondents<\/a><\/h2>
When generating an email survey embed code, you can select your current email provider from a list of supported provider. Selecting a provider will add specific tags to the embed... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
August 30, 2022<\/div><\/div>

Add banner images to survey widgets<\/a><\/h2>
We are really excited to announce a new feature that will likely have a huge impact of the way our customers design their survey. It is now possible to upload... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
August 26, 2022<\/div><\/div>

Skip-Button for Single- and Multiple-Choice questions<\/a><\/h2>
We've added an option to our Single- and Multiple-Choice question that allows you to make the skippable. Until now, a user needed to answer those question to be able to... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
August 22, 2022<\/div><\/div>

Improved \/responses route in Rest API<\/a><\/h2>
The \/responses route in our Rest API has a new optional \"with_attributes\" parameter. When set to true, the nested contact object of each response contains all user data traits we... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
August 22, 2022<\/div><\/div>

New Zapier integration (v2.0)<\/a><\/h2>
Our Zapier integration just received an upgrade. The new version comes with two simple Triggers: User Completes Survey User Enters Segment The \"User Completes Survey\" trigger includes the response data... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
August 16, 2022<\/div><\/div>

Multicolored rating scale for CSAT surveys<\/a><\/h2>
It's now possible to use a multicolored rating scale in hour CSAT surveys. When enabled, you'll be able to choose the color for the\u00a0 negative, neutral and positive rating icon.... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
August 16, 2022<\/div><\/div>

Three-point CSAT scale<\/a><\/h2>
Until now, our CSAT surveys came with a five points scale, ranging from \"very unsatisfied\" to \"very satisfied\". It's now possible reduce the scale to three points, ranging from \"unsatisfied\"... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
August 9, 2022<\/div><\/div>

Throttle collection speed for surveys individually<\/a><\/h2>
In the past, throttling surveys was a setting that applied to all surveys in your environment. While global throttle settings make sense in many situations, there are also situations where... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
August 9, 2022<\/div><\/div>

Limit number of survey responses<\/a><\/h2>
In some scenarios, you want to collect a certain number of survey responses and then stop the survey once this number is reached. With our newest release, we've added an... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
July 29, 2022<\/div><\/div>

Stop Follow-Up after a certain time elapsed<\/a><\/h2>
Our Follow-Up mode is a popular option to increase response rates of surveys without being too intrusive. It allows you to show a survey multiple times until a user engages... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
July 27, 2022<\/div><\/div>

Improved segmentation filter for Survey Interactions<\/a><\/h2>
Our user segmentation engine sits at the heart of Refiner and can be used to create Target Audiences, analyse survey results, or to trigger integrations. A popular filter option is... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
July 19, 2022<\/div><\/div>

Video questions (beta)<\/a><\/h2>
Providing a personal touch can make all the difference when surveying your users. The better you communicate why you are running a survey and what exactly you want to know,... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
July 18, 2022<\/div><\/div>

Instant survey reporting dashboards<\/a><\/h2>
Our Reporting Dashboards are great if you a looking to create a custom survey report and dive deep into your data. Creating a new dashboard might take too much time... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
July 9, 2022<\/div><\/div>

Create survey responses through REST API<\/a><\/h2>
It's now possible to create survey responses with our REST API. There are different ways this new option can be leverage, but the two most prevailing would be: Import historical... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
June 27, 2022<\/div><\/div>

Improved Excel & CSV file exports<\/a><\/h2>
With our newest release, it is now possible to choose which data fields you want to include in an Excel or CSV file download. The file download option on the... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
June 23, 2022<\/div><\/div>

Reveal question details in Survey Responses list<\/a><\/h2>
For a better understanding of how survey response data is stored in your Refiner environment, you can now click on the name of a survey question to reveal more details.... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
June 23, 2022<\/div><\/div>

Manual Segments out of beta<\/a><\/h2>
After a short beta phase of a couple of days, we've made the Manual Segments feature publicly available. [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
June 22, 2022<\/div><\/div>

Limit the number of allowed responses for Multiple-Choice Questions<\/a><\/h2>
We've added an option to our Multiple-Choice Questions that allows you to limit the number of allowed responses a user can select. This option can be helpful if a respondent... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
June 17, 2022<\/div><\/div>

Manual User Segments (beta)<\/a><\/h2>
Refiner provides a powerful segmentation engine to group users based on their traits, survey responses or in-app behavior. Such data driven segments are the perfect match if you want to... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
June 1, 2022<\/div><\/div>

Folder structure in survey lists and filters<\/a><\/h2>
In a recent release we introduced survey folders to help you organise all your surveys. When using survey folders, you'll now see the folder structure in all survey lists in... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
May 24, 2022<\/div><\/div>

Target users by language<\/a><\/h2>
It is now possible to target users based on their language. You can select one or multiple languages in the Targeting section in the survey editor. Users using one of... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
May 17, 2022<\/div><\/div>

Segment usage info<\/a><\/h2>
User segments serve different purposes in Refiner. They can be used to create a Target Audience, to filter survey response or charts, or to trigger alerts and integrations. To get... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
May 10, 2022<\/div><\/div>

Set minimum response length for Text questions<\/a><\/h2>
It's now possible to set a minimum length for mandatory Text question. The option is available in under Advanced Options in the survey editor when \"Mandatory\" is enabled. [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
May 10, 2022<\/div><\/div>

Set data region for Customer.io integration<\/a><\/h2>
Customer.io offers data hosting in the United States (US) and in Europe (EU). It is now possible to define the data region when setting up a data integration between your... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
May 10, 2022<\/div><\/div>

Mobile SDK for iOS, Android and React-Native (beta)<\/a><\/h2>
We are really happy to announce that you can now launch Refiner surveys in native mobile apps. Our new Mobile SDK is now available for iOS, Android and React-Native. To... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
May 4, 2022<\/div><\/div>

Better performance and reliability for CSV & XLS Data Export<\/a><\/h2>
Our CSV and Excel file export function is now working more reliable and offers a better user experience. In the past, downloading spreadsheet data from your Refiner account was done... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
April 27, 2022<\/div><\/div>

Progress Bar for Survey Widgets<\/a><\/h2>
It is now possible to show a progress bar in the bottom of your survey widget. The progress bar tells your users how many steps your survey consists of. Form... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
April 27, 2022<\/div><\/div>

New Survey Banner format for increased visibility<\/a><\/h2>
In-app survey widgets have higher response rates than traditional survey links for many reasons. The visual representation plays a major role though. A well designed survey also yields higher completion... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
April 12, 2022<\/div><\/div>

New Distribution Channel: Embed Surveys (beta)<\/a><\/h2>
We're thrilled to announce a new Distribution Channel for Refiner. You can now embed surveys inside a specific element within a HTML document. This new Distribution Channel complements our popup... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
April 5, 2022<\/div><\/div>

Send survey responses to Google Sheets<\/a><\/h2>
Since day one, data integrations with third party tools played a crucial role in the our product vision. With our new Google Sheets integration, we continue to make survey data... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
April 4, 2022<\/div><\/div>

Text Formatting with Markdown<\/a><\/h2>
We've just added Markdown support to the survey editor of Refiner. This new feature allows you to include a link to a website or highlight a certain phrase in the... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
April 1, 2022<\/div><\/div>

Performance improvements on User Segments page<\/a><\/h2>
Customers with more than 100.000 imported users were sometimes experiencing slow loading times on the User Segments page. We published several performance improvements today which speed up loading times. The... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
March 25, 2022<\/div><\/div>

Filter surveys by status<\/a><\/h2>
Following our new survey folders, we've added a couple of handy filters to quickly locate surveys by their status. In the top navigation of the survey list, you'll find options... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
March 25, 2022<\/div><\/div>

Organize surveys in folders<\/a><\/h2>
While the majority of our customers create only a handful of surveys, some need to manage dozens if not hundreds of surveys. For those customers, managing all surveys in a... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
March 25, 2022<\/div><\/div>

Improved sidebar navigation<\/a><\/h2>
We just released an improved sidebar navigation for the Refiner application. Keeping your mouse hovered over a navigation item for a short moment will expand the sidebar and reveal more... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
March 23, 2022<\/div><\/div>

Multicolored rating scale for NPS questions<\/a><\/h2>
Providing a great on-brand survey experience to the users of our customers is not just a nice-to-have for us. In fact, beautifully designed survey widgets is a crucial part of... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
March 22, 2022<\/div><\/div>

Share reporting dashboards<\/a><\/h2>
Today's product update was quite some time in the making and highly anticipated by many of our customers. It's now possible to generate a shareable links that give read access... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
March 10, 2022<\/div><\/div>

Two new trigger events for Segment.com integration<\/a><\/h2>
During the last couple of weeks, we've added new trigger events to our Webhooks, as well as our Customer.io and Userlist integration. These integrations can now be triggered whenever a... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
March 9, 2022<\/div><\/div>

New trigger events for Webhooks<\/a><\/h2>
Two new trigger events made it to our Webhook feature. Until now, a webhook could be triggered when a user completes a survey, when a user matches certain segments, or... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
February 24, 2022<\/div><\/div>

Text direction setting for translation dictionaries<\/a><\/h2>
Our survey translation interface now allows you to set the text direction for each language independently. When creating or updating a translation dictionary, you can set the texts direction for... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
February 24, 2022<\/div><\/div>

Search for user segment<\/a><\/h2>
While most of our customers manage only a couple of user segments in Refiner, some have quite a large number of user segments to manage. It's now possible to search... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
February 19, 2022<\/div><\/div>

Right-to-left text direction<\/a><\/h2>
It is now possible to switch a survey's text direction to Right-to-Left for Arabic and Hebrew languages. You can switch between Left-to-right and Right-to-left reading direction in the Design tab... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
February 14, 2022<\/div><\/div>

Userlist integration (beta)<\/a><\/h2>
Many customers of Refiner are launching microsurveys not only within their SaaS apps, but also leverage other distribution channels such as sending surveys by email. Running email survey campaigns with... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
February 14, 2022<\/div><\/div>

New trigger events for Customer.io integration<\/a><\/h2>
In the past, our integration with Customer.io allowed you to add survey responses to a customer profile in Customer.io as traits, and track \"Completed Survey\" events. Starting from today, the... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
February 14, 2022<\/div><\/div>

Continuous surveying with Manual Trigger<\/a><\/h2>
Refiner provides different Trigger Event options to launch an in-app or website survey at a specific moment in a user's journey. One of them is our \"Manual Trigger\" which allows... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
February 10, 2022<\/div><\/div>

URL pattern matching option for Page Visit trigger<\/a><\/h2>
Our Page Visit trigger event and Page Rules\u00a0 just got a quite powerful upgrade. Until now, you could choose to match URLs that matched exactly, started or contained a static... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
February 7, 2022<\/div><\/div>

Trigger Webhooks with Tags<\/a><\/h2>
In a previous release we've added the possibility to trigger alerts with survey response tags. We are complementing the release with the option to trigger Webhooks when a tag is... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
February 7, 2022<\/div><\/div>

Trigger Email and Slack Alerts with Tags<\/a><\/h2>
We've added the possibility to tag survey responses a couple of weeks ago. Until now, tagging survey responses allowed you to better analyse your response data and create lists of... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
February 7, 2022<\/div><\/div>

Improved user traits picker<\/a><\/h2>
Importing existing user traits to your Refiner project allows you to target specific user groups and better analyse your survey data. Our most successful customers import dozens if not hundreds... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
February 7, 2022<\/div><\/div>

Trend numbers in survey stats<\/a><\/h2>
The survey stats on the project overview now include trend numbers. When a timeframe of \"24 Hours\" or \"7 days\" is selected, an additional percentage number is displayed indicating the... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
February 7, 2022<\/div><\/div>

New filter option on project overview<\/a><\/h2>
The project overview page now includes a filter that allows you to show data from specific surveys only. You can choose to display survey data from all, one single or... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
February 3, 2022<\/div><\/div>

Survey response list download includes now User Segments<\/a><\/h2>
We've added a new column to the survey response list file download (XLS\/CSV). The file now includes information about the respondent's segments.   [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
February 1, 2022<\/div><\/div>

Percentages in Dashboard Pie- and Bar-charts<\/a><\/h2>
In addition to total numbers, pie- and bar-chart also show now percentage numbers. This has been an obvious miss from our side when designing our new dashboard and we are... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
January 26, 2022<\/div><\/div>

Delete user from Details Panel<\/a><\/h2>
Our Users Detail Panel just got a tiny update. You can now delete a user from right from the details panel. This option is located in the top right corner... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
January 25, 2022<\/div><\/div>

New “onBeforeShow” callback function in Javascript client<\/a><\/h2>
Registering callback functions allows you to execute any JavaScript code at specific moments in the lifecycle of a survey. We just added a new callback function that is executed right... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
January 20, 2022<\/div><\/div>

Beta: Translations for multi-language survey<\/a><\/h2>
Launching the same survey in different languages has been one of the most requested features since launching Refiner. We're thrilled to announce that a full-fledged translation interface is now available... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
January 10, 2022<\/div><\/div>

Disable backwards navigation<\/a><\/h2>
Depending on your survey setup, some question types might show a \"Back\" button by default. For example Free Text question or Multiple Choice questions. You can now disable backwards navigation... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
January 6, 2022<\/div><\/div>

See all user information in the new User Details Panel<\/a><\/h2>
A common theme of the last months was to make survey data more visible and easier to access. After launching our new survey data analysis dashboard and a project overview... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
January 6, 2022<\/div><\/div>

New project overview page<\/a><\/h2>
With the release of our new data analysis dashboards, we also introduced a new project overview page. Right after logging in to your account, you'll be greeted with the most... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
January 6, 2022<\/div><\/div>

New survey data analysis dashboard out of beta<\/a><\/h2>
Today is the day! After months of work and weeks in open beta, we finally pulled the trigger. Our new Reporting Dashboard is now available for everyone using Refiner. As... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
December 20, 2021<\/div><\/div>

On-page Delay is now available for all trigger events<\/a><\/h2>
Adding a couple of seconds delay before presenting a survey to user allows them to \"settle-in\" and can increase response rates. So far, adding this kind of on-page delay was... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
December 20, 2021<\/div><\/div>

Programmatically launch surveys with custom identifiers<\/a><\/h2>
Our Manual Trigger Event is a popular choice for launching in-app surveys at very precise moments in a user's journey. So far, launching a survey ad-hoc was done using the... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
December 17, 2021<\/div><\/div>

Better targeting with improved Page Rules<\/a><\/h2>
Our Page Rules just got a major update allowing you to better target your users. Most notably, we now offer two types of page rules. Our Page Visit Trigger can... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
December 14, 2021<\/div><\/div>

Visualize tags in a Tag Cloud or List chart<\/a><\/h2>
You can now visualize how you and your team were tagging survey responses with our new \"Tag Overview\". The new chart type supports two visualization options. By default, tags are... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
December 14, 2021<\/div><\/div>

New timeline chart for Star, Heart, and Thumbs-up Ratings<\/a><\/h2>
Our new dashboard just got another upgrade before the official launch. You can now visualize the average number of \"Star Ratings\" (also Heart, Thumbs-up, Numeric ratings) you've received. Similar to... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
December 13, 2021<\/div><\/div>

Additional columns in Surveys Response CSV & XLS file download<\/a><\/h2>
The Survey Responses page allows you to download survey answers in CSV or Excel file format. Starting from today, additional data columns are included in each downloaded file to provide... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
December 9, 2021<\/div><\/div>

Filter chart data by tags<\/a><\/h2>
Following the release of the new survey response tagging feature, we are happy to announce that you can now filter survey data by tags in our new dashboard. Before, you... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
December 6, 2021<\/div><\/div>

Set First Day of Week for Dashboard<\/a><\/h2>
Our new Dashboard (currently in early access) offers the possibility to group data shown in timeline charts by day, week or month. So far, Monday was used as the first... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
November 25, 2021<\/div><\/div>

Stop follow-up sequence when partial response was received<\/a><\/h2>
Our follow-up mode allows you to drastically increase survey response rate and is one of our most used product features. We just added the option to stop a follow-up sequence... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
November 23, 2021<\/div><\/div>

Early access to new Dashboard<\/a><\/h2>
We just opened early access to our brand new Dashboard! The new Dashboard was developed from scratch and has been in the making for quite some time. We couldn't be... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
November 22, 2021<\/div><\/div>

Toggle survey response meta data<\/a><\/h2>
We have yet another small improvement to announce which made it to our Survey Responses page. You can now click on the date of any survey response to show\/hide meta... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
November 22, 2021<\/div><\/div>

Survey Response Tagging<\/a><\/h2>
We're thrilled to announce yet another major upgrade to our Survey Response list. Starting from today, you can add Tags to a survey response. The possibility to tag survey responses... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
November 17, 2021<\/div><\/div>

Save filters and create Survey Response Lists<\/a><\/h2>
Last week, we added a new filter sidebar on the Survey Responses page allowing you to quickly navigate through your survey responses. We are really excited to publish yet another... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
November 11, 2021<\/div><\/div>

Improved filters in Survey Responses<\/a><\/h2>
The Survey Responses page got a major upgrade which makes it much easier to navigate through your most recent survey responses. The update includes a couple of new filter options... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
November 2, 2021<\/div><\/div>

New API route to get a single contact<\/a><\/h2>
In the past, getting user data from our REST API was only possible by requesting a list of users that match certain criteria. With this new release, it is now... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
October 14, 2021<\/div><\/div>

Quickly preview survey widget in web-app or on website<\/a><\/h2>
It is now possible to quickly preview a survey widget right inside your web application or on your website - without actually publishing the survey. To preview you survey widget,... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
October 13, 2021<\/div><\/div>

Use Liquid Tags in Call-to-Action links<\/a><\/h2>
Liquid Tags are a powerful tool to personalize your surveys and increase response rates. It's now possible to use Liquid Tags in the URL of a Call-to-Action (CTA). With this... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
September 21, 2021<\/div><\/div>

Select data fields to include in Slack and Email Alerts<\/a><\/h2>
You can now choose which data fields you want to include in your Slack notifications or Email alerts. We are really happy to see this improvement online, as it was... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
September 7, 2021<\/div><\/div>

Improved string filter in user segments<\/a><\/h2>
Our segmentation engine just got an update on the string matching filter. You can now set any string filter to \"is one of\" or \"is not one of\" and freely... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
August 23, 2021<\/div><\/div>

Improved Google Tag Manager integration<\/a><\/h2>
It's now possible to attach any kind of contextual data to a survey response with Google Tag Manager. Our GTM template now comes with the possibility to identify users, add... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
July 20, 2021<\/div><\/div>

Integromat integration<\/a><\/h2>
Integromat lets you connect apps and automate workflows, and move data between apps with just few clicks. Our new integration with Integromat lets you send survey data from Refiner to... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
May 22, 2021<\/div><\/div>

New CSAT question type<\/a><\/h2>
Don't call it a \"smiley scale\" question \ud83d\ude09 This new question type is a first step towards full CSAT survey support which will probably come in the next couple of... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
May 18, 2021<\/div><\/div>

Improved Time Delay trigger<\/a><\/h2>
In the past, our\u00a0Time Delay trigger\u00a0always used the moment when a user entered your Target Audience as a reference time. You can now choose between the following options: First time... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
May 16, 2021<\/div><\/div>

Add prefix to traits when sending data to Segment.com<\/a><\/h2>
You can now choose which surveys should trigger a data synchronization to Segment. Also, you can choose to add a prefix (e.g. \"refiner_\") to the data fields we send to... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
May 15, 2021<\/div><\/div>

Quick search for users<\/a><\/h2>
It's now possible to quickly look up the data & survey responses of a specific user. You'll find a search button in the top right corner of the Survey Response... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
May 12, 2021<\/div><\/div>

Exclude pages in your targeting<\/a><\/h2>
You can now define a set of page URLs where a survey should never be shown.\u00a0Excluding pages\u00a0was a highly requested feature and is indeed\u00a0a very efficient way to improve the... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
April 29, 2021<\/div><\/div>

Debug mode for Javascript client<\/a><\/h2>
Our Javascript client has now a built-in Debug Mode to help our customers track down installation issues quickly. While installing our Javascript client is usually straightforward, one might still get... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
March 29, 2021<\/div><\/div>

White-label survey design with custom CSS<\/a><\/h2>
For most of our customer, our styling options provide enough flexibility to deliver a great on-brand user experience. There might be some cases though, were you need that extra layer... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
March 25, 2021<\/div><\/div>

New user role: Analyst<\/a><\/h2>
We introduced a new user role which is called \"Analyst\". You can invite new team members with this new role or change the role of existing team members. Analysts have... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
March 20, 2021<\/div><\/div>

Improved Survey Throttling<\/a><\/h2>
So far, you could throttle surveys on a project level and for each individual user. You can now also throttle surveys on a \"per survey\" level. This comes in handy... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
March 15, 2021<\/div><\/div>

Personalize surveys with Liquid Tags<\/a><\/h2>
This is the feature we are most proud of. You can now\u00a0personalize your surveys\u00a0to increase response rates and improve user experience. All you need to do is to place so... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
February 28, 2021<\/div><\/div>

Target users matching multiple segments and exclude segments<\/a><\/h2>
You have now much better control over who you want to target with your surveys. It's now possible to target users that match multiple segments at once, and exclude certain... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
January 29, 2021<\/div><\/div>

Trigger alerts & integrations with Partial Responses<\/a><\/h2>
Collecting data even when a user didn't complete a survey, has been a much requested feature since the early days of Refiner. We improved the handling of\u00a0partial responses\u00a0and they can... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
January 25, 2021<\/div><\/div>

Improved Survey Throttling<\/a><\/h2>
So far, you could throttle surveys on a project level and for each individual user. You can now also\u00a0throttle surveys\u00a0on a \"per survey\" level. This comes in handy when you... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
January 15, 2021<\/div><\/div>

Download survey responses as CSV or Excel file<\/a><\/h2>
You can now download survey responses right from the Survey Response list with a single click (actually two). If you just love CSV and Excel files, look out for a... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
November 30, 2020<\/div><\/div>

Multi-channel surveys<\/a><\/h2>
With this product update, Refiner officially became what a so called \"multi-channel survey platform\". But what does that even mean? It means that you can now use Refiner to survey... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
November 25, 2020<\/div><\/div>

Receive email alerts when a user completes a survey<\/a><\/h2>
It's now even easier to keep your team updated on new survey responses. Get notified when a user completes a survey or when responded in a certain way with our... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
November 20, 2020<\/div><\/div>

Send surveys by email<\/a><\/h2>
With the release of your new survey pages also comes the possibility to send your surveys by email. The way we approach email surveys is that we don't actually send... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
November 14, 2020<\/div><\/div>

Collect contact info from anonymous website visitors<\/a><\/h2>
We added a new survey element which lets you easily collect contact info like the name, email or phone of your users. We don't plan on becoming a \"lead capture... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
November 8, 2020<\/div><\/div>

Hosted survey pages<\/a><\/h2>
In-app surveys are great, but sometimes you need to reach people outside your application. That\u2019s why we decided to offer highly customizable hosted survey pages which complement our survey widgets.... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
October 8, 2020<\/div><\/div>

Customer.io integration in open beta<\/a><\/h2>
If you are a Customer.io user, let us know! Our new integration lets you embed surveys into your email campaigns and you can enrich contacts in Customer.io with survey data... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
October 6, 2020<\/div><\/div>

Improved Segment.com integration<\/a><\/h2>
Thanks to the feedback of our early adopters we were able to significantly improve our Segment.com integration. The\u00a0new version\u00a0is now sending only relevant data points, keeping your Segment account nice... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
October 4, 2020<\/div><\/div>

“Other” option for multiple choice questions<\/a><\/h2>
Our multiple choice question type finally supports an \"Other\" option. When activated, your users can send in any freeform text if none of your suggested options applies. [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
October 3, 2020<\/div><\/div>

Duplicate surveys<\/a><\/h2>
It's sometimes the little features that improve your daily life. And we think that our new option to duplicate a survey is definitely one of them. You'll find this new... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
October 1, 2020<\/div><\/div>

Storing partial survey submissions<\/a><\/h2>
It happens ... your users might start a survey but then don't complete it. This is especially true if it takes three or more steps to complete your survey. But... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
September 16, 2020<\/div><\/div>

Callback functions in Javascript client<\/a><\/h2>
Our JavaScript client now lets you execute\u00a0callback functions\u00a0when specific events occur. Our beta users love using those functions for redirecting a user to specific URL after they filled out a... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
September 8, 2020<\/div><\/div>

Trigger surveys based on user events<\/a><\/h2>
Want to launch a survey right after a user performed (or didn't perform) a certain action in your app? Sure you do! Segmenting and\u00a0targeting users based on their behaviour\u00a0is now... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
September 5, 2020<\/div><\/div>

Launched our Rest API<\/a><\/h2>
We officially opened our REST API to the public. The API allows you to fetch survey data that you collected with Refiner and to import sensitive user traits. Have a... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
August 22, 2020<\/div><\/div>

Randomize order of multiple-choice entries<\/a><\/h2>
You can now choose to randomize the order of entries in a multiple-choice question element. Randomizing the order of response options will prevent that some responses get selected more often... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
August 18, 2020<\/div><\/div>

Improved Google Tag Manager integration<\/a><\/h2>
You can now send additional user traits from your Google Tag Manager data layer to Refiner. Traits sent to Refiner can be used to segment your users and create target... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
August 15, 2020<\/div><\/div>

Throttling Surveys<\/a><\/h2>
Soliciting your users with too many surveys within a short time frame is definitely something you want to avoid. Survey throttling is a great way to prevent spamming your users... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
August 8, 2020<\/div><\/div>

Recurring Surveys<\/a><\/h2>
This one has been on our road map since day one and it's great to finally have it online. It's now possible to survey users regularly and gather responses over... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
July 23, 2020<\/div><\/div>

Set background color of survey widgets<\/a><\/h2>
Getting the design of your survey widget right is essential for a successful survey campaign. In fact, good survey design is not just about providing a great experience to the... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
July 2, 2020<\/div><\/div>

Survey response list \/ Feedback Hub<\/a><\/h2>
Previously survey responses were only visible either in the user list or on our dashboard. With this release we've finally added a dedicated section to Refiner (you might call it... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
May 12, 2020<\/div><\/div>

Flag attributes as “Finite Dataset”<\/a><\/h2>
Attributes with a limited set of possible values (e.g. pricing plan, country, ...) can be now flagged as a finite data attribute. Finite data attributes show a multiple choice list... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
May 10, 2020<\/div><\/div>

Launching our new Dashboard<\/a><\/h2>
Two months after our official launch we finally equipped Refiner with a proper survey data Dashboard. A feature that most people would consider table stakes for a customer survey tool... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
April 2, 2020<\/div><\/div>

Google Tag Manager (GTM) integration<\/a><\/h2>
With our Google Tag Manager plugin, you can install Refiner on your website or app without requiring a developer to update the code. If you are already using Google Tag... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
March 28, 2020<\/div><\/div>

Better survey triggers with follow-up mode<\/a><\/h2>
Launching micro-surveys at the exact right time is crucial for high response rates and accurate responses. This is why we improved our Targeting & Launch Trigger options. You can now... [more]<\/a><\/div><\/div><\/div>
Improvement<\/div><\/div>
March 25, 2020<\/div><\/div>

Translate all survey controls<\/a><\/h2>
It's now possible to translate every single message or button (e.g. \"Continue\", \"Close\", ..) in your survey. When you add a survey element, click on \"Advanced Options\" and you'll be... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
March 20, 2020<\/div><\/div>

Export survey responses to Excel or CSV<\/a><\/h2>
We know, this is kind of embarrassing ... But we actually launched Refiner without a basic data export feature in place. It's now possible to export all your survey responses... [more]<\/a><\/div><\/div><\/div>
New Feature<\/div><\/div>
March 14, 2020<\/div><\/div>

Survey anonymous website traffic<\/a><\/h2>
Refiner unleashes it's full power when you identify your users. However, there are many use-cases where identifying a user is not adding any value. To make the installation of Refiner... [more]<\/a><\/div><\/div><\/div>
<\/div>\n","protected":false},"excerpt":{"rendered":"

[…]<\/p>\n

Read More…<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","template":"","knowledgebase_tag":[],"class_list":["post-22020","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-getting-started"],"featured_image_urls_v2":{"full":"","thumbnail":"","medium":"","medium_large":"","large":"","1536x1536":"","2048x2048":"","ab-block-post-grid-landscape":"","ab-block-post-grid-square":"","gb-block-post-grid-landscape":"","gb-block-post-grid-square":""},"post_excerpt_stackable_v2":"

New FeatureApril 9, 2026New survey change log APIWe\u2019ve introduced a new API endpoint at \/forms\/history, giving you full visibility into how your surveys evolve over time. This endpoint returns a paginated list of all historical versions of… [more]ImprovementMarch 30, 2026Chart controls available on Public DashboardsChart controls such as date grouping, ordering, and switching between percentage and total counts are now available on Public Dashboards. Previously, charts on public dashboards were limited to their default… [more]New FeatureMarch 30, 2026New Distribution Trend ChartWe\u2019ve introduced the new Distribution Trend Chart to help you better understand how survey responses evolve over time. 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