{"id":23714,"date":"2022-09-02T10:09:40","date_gmt":"2022-09-02T10:09:40","guid":{"rendered":"https:\/\/refiner.io\/docs\/?post_type=knowledgebase&#038;p=23714"},"modified":"2025-12-18T17:37:05","modified_gmt":"2025-12-18T17:37:05","slug":"support-email-providers","status":"publish","type":"knowledgebase","link":"https:\/\/refiner.io\/docs\/kb\/email\/support-email-providers\/","title":{"rendered":"Support Email Providers"},"content":{"rendered":"\n<p>When generating your email survey embed code, you&#8217;ll be asked to choose your current Email Service Provider (ESP).<\/p>\n\n\n\n<p>When you select a provider, specific tags are added to the embed code, allowing you to identify survey respondents in your Refiner account. <\/p>\n\n\n\n<p>Here is a list of email services for which we can automatically generate a provider specific HTML code:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>ActiveCampaign<\/li>\n\n\n\n<li>Brevo (prev. Sendinblue)<\/li>\n\n\n\n<li><a href=\"https:\/\/refiner.io\/docs\/kb\/integrations\/braze-integration\/\">Braze<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/refiner.io\/docs\/kb\/integrations\/customer-io-integration\/\">Customer.io<\/a><\/li>\n\n\n\n<li>Drip<\/li>\n\n\n\n<li>Freshmarketer<\/li>\n\n\n\n<li><a href=\"https:\/\/refiner.io\/docs\/kb\/integrations\/hubspot\/\">Hubspot<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/refiner.io\/docs\/kb\/integrations\/interable-integration\/\">Iterable<\/a><\/li>\n\n\n\n<li>Intercom<\/li>\n\n\n\n<li>Klaviyo<\/li>\n\n\n\n<li>Mailchimp<\/li>\n\n\n\n<li>Mailjet<\/li>\n\n\n\n<li><a href=\"https:\/\/refiner.io\/docs\/kb\/integrations\/salesforce\/\">Salesforce Marketing Cloud (Pardot)<\/a> <\/li>\n\n\n\n<li>Sendgrid<\/li>\n\n\n\n<li><a href=\"https:\/\/refiner.io\/docs\/kb\/integrations\/vero-integration\/\">Vero<\/a><\/li>\n\n\n\n<li>Zoho Campaign<\/li>\n\n\n\n<li>Zoho CRM<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"not-supported\">Your provider not in the list? Don&#8217;t worry!<\/h3>\n\n\n\n<p>Embedding the survey HTML code snippet works with any email sending solution that supports HTML email. So basically all of them.<\/p>\n\n\n\n<p>If your email service is not in the list, let us know and we&#8217;ll check if we can easily add it. You can generate a generic HTML code snippet by selecting &#8220;Other&#8221; as email provider.<\/p>\n\n\n\n<p>The difference between the generic and provider specific HTML code snippets is that the generic one doesn&#8217;t include tags to identify your users. All survey responses will show in Refiner dashboard without an email address or name attached to them.<\/p>\n\n\n\n<p> If you still want to make sure that survey respondents are identified correctly, continue reading about how you can customize the email survey embed code. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>When generating your email survey embed code, you&#8217;ll be asked to choose your current Email Service Provider (ESP). When you select a provider, specific tags are added to the embed code, allowing you to identify survey respondents in your Refiner account. Here is a list of email services for which we can automatically generate a [&#8230;]<\/p>\n<p><a class=\"btn btn-secondary understrap-read-more-link\" href=\"https:\/\/refiner.io\/docs\/kb\/email\/support-email-providers\/\">Read More&#8230;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","template":"","knowledgebase_tag":[],"class_list":["post-23714","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-email"],"acf":[],"featured_image_urls_v2":{"full":"","thumbnail":"","medium":"","medium_large":"","large":"","1536x1536":"","2048x2048":"","ab-block-post-grid-landscape":"","ab-block-post-grid-square":"","gb-block-post-grid-landscape":"","gb-block-post-grid-square":""},"post_excerpt_stackable_v2":"<p>When generating your email survey embed code, you&#8217;ll be asked to choose your current Email Service Provider (ESP). When you select a provider, specific tags are added to the embed code, allowing you to identify survey respondents in your Refiner account. Here is a list of email services for which we can automatically generate a provider specific HTML code: ActiveCampaign Brevo (prev. Sendinblue) Braze Customer.io Drip Freshmarketer Hubspot Iterable Intercom Klaviyo Mailchimp Mailjet Salesforce Marketing Cloud (Pardot) Sendgrid Vero Zoho Campaign Zoho CRM Your provider not in the list? Don&#8217;t worry! Embedding the survey HTML code snippet works with any&hellip;<\/p>\n","category_list_v2":"","author_info_v2":{"name":"Moritz Dausinger","url":"https:\/\/refiner.io\/docs\/author\/user\/"},"comments_num_v2":"0 comments","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Support Email Providers<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/refiner.io\/docs\/kb\/email\/support-email-providers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support Email Providers\" \/>\n<meta property=\"og:description\" content=\"When generating your email survey embed code, you&#8217;ll be asked to choose your current Email Service Provider (ESP). When you select a provider, specific tags are added to the embed code, allowing you to identify survey respondents in your Refiner account. 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When you select a provider, specific tags are added to the embed code, allowing you to identify survey respondents in your Refiner account. Here is a list of email services for which we can automatically generate a [...]Read More...","og_url":"https:\/\/refiner.io\/docs\/kb\/email\/support-email-providers\/","og_site_name":"Refiner Documentation","article_modified_time":"2025-12-18T17:37:05+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/refiner.io\/docs\/kb\/email\/support-email-providers\/","url":"https:\/\/refiner.io\/docs\/kb\/email\/support-email-providers\/","name":"Support Email Providers","isPartOf":{"@id":"https:\/\/refiner.io\/docs\/#website"},"datePublished":"2022-09-02T10:09:40+00:00","dateModified":"2025-12-18T17:37:05+00:00","breadcrumb":{"@id":"https:\/\/refiner.io\/docs\/kb\/email\/support-email-providers\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/refiner.io\/docs\/kb\/email\/support-email-providers\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/refiner.io\/docs\/kb\/email\/support-email-providers\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/refiner.io\/docs\/"},{"@type":"ListItem","position":2,"name":"Support Email Providers"}]},{"@type":"WebSite","@id":"https:\/\/refiner.io\/docs\/#website","url":"https:\/\/refiner.io\/docs\/","name":"Refiner Documentation","description":"","publisher":{"@id":"https:\/\/refiner.io\/docs\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/refiner.io\/docs\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/refiner.io\/docs\/#organization","name":"Refiner Documentation","url":"https:\/\/refiner.io\/docs\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/refiner.io\/docs\/#\/schema\/logo\/image\/","url":"https:\/\/refiner.io\/docs\/wp-content\/uploads\/2022\/11\/cropped-Group-8.png","contentUrl":"https:\/\/refiner.io\/docs\/wp-content\/uploads\/2022\/11\/cropped-Group-8.png","width":400,"height":61,"caption":"Refiner Documentation"},"image":{"@id":"https:\/\/refiner.io\/docs\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/refiner.io\/docs\/wp-json\/wp\/v2\/knowledgebase\/23714","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/refiner.io\/docs\/wp-json\/wp\/v2\/knowledgebase"}],"about":[{"href":"https:\/\/refiner.io\/docs\/wp-json\/wp\/v2\/types\/knowledgebase"}],"author":[{"embeddable":true,"href":"https:\/\/refiner.io\/docs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/refiner.io\/docs\/wp-json\/wp\/v2\/comments?post=23714"}],"version-history":[{"count":10,"href":"https:\/\/refiner.io\/docs\/wp-json\/wp\/v2\/knowledgebase\/23714\/revisions"}],"predecessor-version":[{"id":28039,"href":"https:\/\/refiner.io\/docs\/wp-json\/wp\/v2\/knowledgebase\/23714\/revisions\/28039"}],"wp:attachment":[{"href":"https:\/\/refiner.io\/docs\/wp-json\/wp\/v2\/media?parent=23714"}],"wp:term":[{"taxonomy":"knowledgebase_tag","embeddable":true,"href":"https:\/\/refiner.io\/docs\/wp-json\/wp\/v2\/knowledgebase_tag?post=23714"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}