{"id":28265,"date":"2026-03-18T15:25:18","date_gmt":"2026-03-18T15:25:18","guid":{"rendered":"https:\/\/refiner.io\/docs\/?post_type=knowledgebase&p=28265"},"modified":"2026-03-19T15:24:08","modified_gmt":"2026-03-19T15:24:08","slug":"in-app-surveys","status":"publish","type":"knowledgebase","link":"https:\/\/refiner.io\/docs\/kb\/in-app-surveys\/in-app-surveys\/","title":{"rendered":"In-App Surveys"},"content":{"rendered":"\n\n\n

What are In-App Surveys?<\/h2>\n\n\n\n

In-app surveys<\/a> are concise, targeted questionnaires presented to users while they are actively engaging with a web or mobile application. Because they appear in context – during real product usage – they enable teams to capture timely, relevant feedback without disrupting the user experience. <\/p>\n\n\n

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Example of an Web-App NPS Survey<\/figcaption><\/figure><\/div>\n\n\n

In-app surveys Refiner\u2019s flagship product, designed to help SaaS and mobile app companies better understand user sentiment, measure satisfaction, and drive product improvements based on real-time insights.<\/p>\n\n\n\n

In-app surveys are a great way to collect actionable user and product feedback<\/a>. They offer highly contextual insights and provide significantly higher response rates<\/a> than traditional email surveys.<\/p>\n\n\n\n

Usually, in-app surveys consist of a few simple questions only. They are typically used to gauge overall satisfaction with a product or capturing feedback on specific product features.<\/p>\n\n\n\n

Supported platforms<\/h2>\n\n\n\n

Refiner allows you to launch in-app surveys across both web and mobile applications. This includes web-based apps (HTML & JavaScript) as well as native and cross-platform mobile apps such as iOS, Android, React Native, and Flutter.<\/p>\n\n\n\n

Web App Surveys (JavaScript)<\/h3>\n\n\n\n

To run surveys in your web application, you\u2019ll first need to install Refiner\u2019s JavaScript SDK<\/a>. Installation is flexible and can be done via a simple JavaScript snippet, Google Tag Manager, or our NPM package.<\/p>\n\n\n\n

Once installed, you can manage everything directly from the Refiner dashboard. This includes creating and publishing surveys, customizing their appearance, and precisely targeting when and to whom they should be shown.<\/p>\n\n\n\n

The JavaScript SDK supports both authenticated users within your app and anonymous visitors on public-facing websites, giving you full flexibility in how you collect feedback.<\/p>\n\n\n\n

Mobile App Surveys (iOS, Android, … )<\/h3>\n\n\n\n

With Refiner you can launch surveys within web-based applications, as well as native mobile apps. For native mobile apps development, we are offering SDKs for the following platforms and frameworks:<\/p>\n\n\n\n