{"id":29534,"date":"2026-10-07T13:14:11","date_gmt":"2026-10-07T13:14:11","guid":{"rendered":"https:\/\/refiner.io\/docs\/?post_type=knowledgebase&#038;p=29534"},"modified":"2026-10-07T13:23:05","modified_gmt":"2026-10-07T13:23:05","slug":"survey-question-types","status":"publish","type":"knowledgebase","link":"https:\/\/refiner.io\/docs\/kb\/survey-editor\/survey-question-types\/","title":{"rendered":"Question Types"},"content":{"rendered":"\n\n\n<p>Refiner offers all the question types you would expect from survey software, from rating scales and choice questions to open text questions and forms. You can combine them with message panels, calls-to-action, and survey logic to create a survey that fits your needs.<\/p>\n\n\n\n<p>Below is an overview of each group, with links to dedicated pages explaining the available settings.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Rating Questions<\/h2>\n\n\n\n<p>Use rating questions to measure satisfaction, loyalty, or other opinions on a defined scale. They help you track scores over time and compare responses across user groups.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/refiner.io\/docs\/kb\/question-types\/customer-satisfaction-csat\/\">Customer Satisfaction (CSAT)<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/refiner.io\/docs\/kb\/question-types\/net-promoter-score-nps\/\">Net Promoter Score (NPS)<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/refiner.io\/docs\/kb\/question-types\/rating-matrix\/\">Rating Matrix<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/refiner.io\/docs\/kb\/question-types\/star-numeric-ratings\/\">Star &amp; Number Ratings<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Choice Questions<\/h2>\n\n\n\n<p>Let users select from predefined answers. Use choice questions to understand preferences, categorize feedback, or ask a quick yes-or-no question.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/refiner.io\/docs\/kb\/question-types\/single-and-multiple-choice-question\/\">Multiple Choice Question<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/refiner.io\/docs\/kb\/question-types\/yes-no-question\/?utm_source=chatgpt.com\">Yes \/ No Question<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Open-Ended Questions<\/h2>\n\n\n\n<p>Let users answer in their own words or provide details through a form. Use these questions to understand the reasons behind a rating or collect additional information.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/refiner.io\/docs\/kb\/question-types\/open-text-question\/\">Open Text Question<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/refiner.io\/docs\/kb\/question-types\/contact-information\/\">Form Panel<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Message Panels<\/h2>\n\n\n\n<p>Display a message without asking for a response. Use these panels to introduce your survey, provide instructions, or thank users for their feedback.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/refiner.io\/docs\/kb\/question-types\/instruction-panel\/\">Instruction Panel<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/refiner.io\/docs\/kb\/question-types\/end-of-survey-thank-you-panel\/?utm_source=chatgpt.com\">Thank-You Note<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Next Steps<\/h2>\n\n\n\n<p>Guide users to an action, such as leaving a review, booking a call, or visiting a help article. Display a call-to-action or automatically redirect users to a website.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/refiner.io\/docs\/kb\/question-types\/call-to-action-cta\/\">Call To Action (CTA)<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/refiner.io\/docs\/kb\/question-types\/redirect-to-website\/\">Redirect to website<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Logic Elements<\/h2>\n\n\n\n<p>Alongside the <a href=\"https:\/\/refiner.io\/docs\/kb\/customization\/survey-logic\/\">Survey Logic<\/a> you can configure on each element, standalone logic elements let you jump to another element or end the survey. To keep the survey flow simple, we recommend adding logic directly to each element instead of adding stand-alone logic elements.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/refiner.io\/docs\/kb\/survey-editor\/logic-jump\/\">Jump to \u2026<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/refiner.io\/docs\/kb\/question-types\/exit-survey\/?utm_source=chatgpt.com\">Exit Survey<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Refiner offers all the question types you would expect from survey software, from rating scales and choice questions to open text questions and forms. You can combine them with message panels, calls-to-action, and survey logic to create a survey that fits your needs. Below is an overview of each group, with links to dedicated pages [&#8230;]<\/p>\n<p><a class=\"btn btn-secondary understrap-read-more-link\" href=\"https:\/\/refiner.io\/docs\/kb\/survey-editor\/survey-question-types\/\">Read More&#8230;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","template":"","knowledgebase_tag":[],"class_list":["post-29534","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-survey-editor"],"acf":[],"featured_image_urls_v2":{"full":"","thumbnail":"","medium":"","medium_large":"","large":"","1536x1536":"","2048x2048":"","ab-block-post-grid-landscape":"","ab-block-post-grid-square":"","gb-block-post-grid-landscape":"","gb-block-post-grid-square":""},"post_excerpt_stackable_v2":"<p>Refiner offers all the question types you would expect from survey software, from rating scales and choice questions to open text questions and forms. You can combine them with message panels, calls-to-action, and survey logic to create a survey that fits your needs. Below is an overview of each group, with links to dedicated pages explaining the available settings. Rating Questions Use rating questions to measure satisfaction, loyalty, or other opinions on a defined scale. They help you track scores over time and compare responses across user groups. Customer Satisfaction (CSAT) Net Promoter Score (NPS) Rating Matrix Star &amp; Number&hellip;<\/p>\n","category_list_v2":"","author_info_v2":{"name":"Moritz Dausinger","url":"https:\/\/refiner.io\/docs\/author\/user\/"},"comments_num_v2":"0 comments","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Question Types<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/refiner.io\/docs\/kb\/survey-editor\/survey-question-types\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Question Types\" \/>\n<meta property=\"og:description\" content=\"Refiner offers all the question types you would expect from survey software, from rating scales and choice questions to open text questions and forms. You can combine them with message panels, calls-to-action, and survey logic to create a survey that fits your needs. 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