August 16, 2022

Three-point CSAT scale

Until now, our CSAT surveys came with a five points scale, ranging from “very unsatisfied” to “very satisfied”. It’s now possible reduce the scale to three points, ranging from “unsatisfied” to “satisfied”.

While three-point scales produce less fine grained responses compared to five-point CSAT scales, they offer a less cluttered visual appearance and might lead to an uptick in response rates.

Three Scale CSAT Survey

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