Survey software is often either focused on customer satisfaction or product research. Refiner isn’t taking a side. It’s a great fit for all teams.
For Product Teams
Measure PMF, churn, feature usage, engagement, adoption, conversion, or find strengths & weaknesses.
For Marketing Teams
Set up surveys to get more reviews, upsell opportunities, or insights about attribution, pricing, and competitors among others.
For Customer Success Teams
Leverage NPS, CSAT & CES to improve the performance of customer service, proactively contact unhappy customers, or find high-value accounts.