Refiner: In-app survey software | Web app surveys, mobile app surveys, and more.

How others are using Refiner

We talked with some of our customers about why they chose Refiner, how they integrated it with their stack, what do they use Refiner for, and the results they’ve gotten.

Read customer stories

Get spot-on insights from your users with perfectly timed in-app surveys

Run highly customizable microsurvey campaigns with advanced user targeting for segmented & specific insights. Achieve high response rates, discover invaluable user feedback, and make winning product decisions with a dedicated in-app survey software.

Unlike generic survey tools, Refiner was designed specifically to run in-app surveys in web & mobile apps

Web App Surveys

Display a prompt within a web app or website. Target users based on traits and behavior. Great for:

NPS & CSAT surveys
Product feature research
User profiling
In-app messages

Find out more about Refiner’s web app surveys

Mobile App Surveys

Display a prompt in a native mobile app (iOS, Android, React Native, or Flutter). Target users based on traits and behavior. Great for:

NPS & CSAT surveys
Onboarding surveys
Product feature research
In-app messages

Learn about Refiner’s mobile app surveys

Don’t just take our word for it

Hundreds of happy SaaS, Fintech, Edtech & Marketplaces are using Refiner to improve their product and accelerate growth.

Refiner was the only in-app survey tool that met all our requirements. Its focus on in-app surveys provides a streamlined feature set that fits our needs perfectly. We appreciate the easy integration via Google Tag Manager, allowing us to use data from our data layer and trigger surveys with GA events. Thanks to the Zapier integration, we seamlessly integrate Refiner into our automated feedback processing workflows.

Fabian Lauener

Lead Researcher Private Business

We love using Refiner to automatically gather NPS survey results and get critical feedback we need from our trial users so we can constantly improve our word of mouth flywheel. With its Segment and Zapier integrations it fits right into our product led growth tech stack. Easy to install, tons of value and zero hassle.

Paul Yacoubian

Founder, CEO

Refiner is a powerful in-app survey tool that allows to precisely target user segments based on our data. We tested several tools before going to Refiner and what made the big difference is that with Refiner every survey answer is directly logged into our database via Segment, and that’s a game changer! Also, the initial integration and setup were seamless and extremely easy. The templates and the ability to customize survey with our own branding and targeting specs is very much appreciated too.

Margaux Reynaud

Product Manager

Refiner is the tool we were searching for to better profile our users, and gather feedback about our products. It’s very easy to set up, comes with a great UX for our users and the team is very reactive.

Javier Escribano

CPO

Refiner changed the way we operate. As a data-driven online service, we needed a way to collect feedback unintrusively at scale. Their tool helped us reach this goal in no time. Bonus : it fits super well in our growth stack (Segment, Customer.io).

Grégoire d’Aboville

Head of Growth

Super easy two-way integration with Segment and great support in setting up and launching our in-app surveys, made it a success!

Coralie Blanc

CRM Lead

With its Segment integration, Refiner makes it super easy to survey fragmented user segments easily based on properties and/or events and sync results with our data warehouse for further analysis. Setting up Refiner was a child’s play and creating new surveys is a matter of minutes. 10/10 points.

Alexander Schneekloth

Co-Founder

We discovered Refiner while using another SaaS product and we instantly fell in love with their UI / UX. So we gave it a go and were collecting user feedback for SnapShooter in no time. We are using Refiner to collect insights about how our users discovered us. The Slack notifications when someone completes a survey are a great addition to keep the team informed.

Simon Bennett

Founder

We were looking for an in-app survey solution for our product that could flawlessly be synced with Segment. Refiner is the only solution we found that addresses data integrations as a main feature and not as an afterthought. Refiner is an incredibly flexible tool that can be used by nearly every team at Livestorm: growth and marketing, product, customer experience and support, and even sales.

Thibaut Davoult

Head of Growth

We looked at various NPS solutions but Refiner was the only one which was built from the ground up to meet the needs of SaaS companies. Refiner gives us complete flexibility and their surveys match our UI/UX 100%.

Mathieu Le Roux

Voice of the Customer Manager

In-app surveys that will get you more & better responses

Without enough responses, insights don’t reflect targeted users accurately. Refiner is made to get a high response rate.

Multi-channel: Display surveys in-app, on web or mobile, but also with email and link surveys.
Customizable: Surveys seamlessly integrated into your product and experience.
Advanced targeting: Make sure surveys are triggered only for the right users and at the right time.

Explore in-app surveys

1-click integrations to have survey responses in your favorite tools

There’s so many things to do with survey responses, but only if your survey software has integrations to the tools you use.

Customer data platforms: Segment & Rudderstack
Product analytics: Amplitude & Mixpanel
Messaging platforms: Customer.io & Userlist
CRMs: HubSpot & Salesforce
Automation platforms: Zapier & Make

See all integrations

In-depth insights at your fingertips

Reporting is often too limited or too complex. Refiner strikes the right balance to show you valuable insights without any manual work.

Reporting dashboard that shows everything you need at a glance.
NPS, CSAT & CES ratings in timeline charts to see how your efforts bear fruit.
Segmented results based on survey responses or data from your customer data platform or database.
Automatic response tagging with AI to access specific response lists quickly and detect hidden patterns.

Learn about reporting

Customer satisfaction & product research surveys in one tool

Survey software is often either focused on customer satisfaction or product research. Refiner isn’t taking a side. It’s a great fit for all teams.

For Product Teams

Measure PMF, churn, feature usage, engagement, adoption, conversion, or find strengths & weaknesses.

For Marketing Teams

Set up surveys to get more reviews, upsell opportunities, or insights about attribution, pricing, and competitors among others.

For Customer Success Teams

Leverage NPS, CSAT & CES to improve the performance of customer service, proactively contact unhappy customers, or find high-value accounts.

Try Refiner for free

Getting started is easy and takes a couple of minutes only. No credit card required. No hidden fees.