Collect quantitative & qualitative user feedback

Don’t sacrifice quantity nor quality. Our perfectly timed in-product surveys give you accurate user research at scale.

Trusted by hundreds of fast growing software companies

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Surveys are more powerful than you think

Analytics tells you what users are doing but not why. And traditional surveys don’t perform well. With personalized and perfectly timed in-product surveys, you will transform the way you do research!

Quick validations

Sometimes you want a quick answer and can’t spend weeks in research. Targeted in-app surveys are a great fit for that!

Recruit the right users

In-app surveys allow you to target and identify the exact group of users you want to recruit for in-person interviews.

Continuous research

Run surveys throughout the lifecycle of your customers and users and follow their evolutions to be more proactive.

More responses with advanced customization

Launch great-looking microsurveys that blend perfectly into your product experience with just a few clicks.

  • Comprehensive design settings: colors, images, borders, corners, widgets (slide-in, modal & banner), and even custom CSS to create totally on-brand surveys.
  • 12 question types including NPS, CSAT, CES, rating matrix, CTAs, and more.
  • Branching and logic jumps: display the most relevant questions based on previous answers. Also allows A/B testing.
  • In-product surveys for web-based applications and mobile. Plus email surveys, link surveys, and embeddable surveys in HTML.

It’s possible to collect accurate research data at scale

Ensure high response rates and accurate data with precise target audiences and the right timing. Triggger surveys at specific moments in a user’s journey and provide a great survey experience.

  • Target specific users based on traits, behavior, or previous survey responses with our powerful segmentation engine.
  • Trigger surveys after a time delay or page visit.
  • Use the country, device type, mobile platform, or language to display the survey to the right users.
  • Manually display surveys with events you set up yourself.

The simple way of doing quantitative & qualitative user research

Interviews and tests are great for getting the right qualitative insights. But it takes weeks or even months to gather enough data to discover patterns. With surveys, you get a constant stream of feedback and quickly get enough data.

  • Reporting dashboard that shows everything you need at a glance.
  • NPS, CSAT & CES ratings in timeline charts to see how your efforts bear fruit.
  • Segmented results based on survey responses, imported user traits, and behavioral data.
  • Complete integrations for Segment & Rudderstack: Sync your customer data and use it for better targeting and segmentation.
  • Amplitude & Mixpanel integrations to use survey results in your product analytics.
Castos

Castos uses Refiner to inform their product roadmap and optimize onboarding.

“When they sign up with an interest about monetization, we have a survey to know how they want to monetize their podcast. We did this at the beginning just to try and understand our customers better. And now, it’s an ongoing survey to continuously get data to make sure that our new customers still want what we’re building.”

Craig Hewitt - CEO

Craig Hewitt

CEO

Read the customer story

Sync data and automate workflows

Push survey response data to your favorite tools in real time, or import user data to Refiner for better segmentation. Our integrations open up countless ways to leverage your data. See all integrations.

Amplitude

Send survey events and response data to Amplitude. Combine survey responses with product usage data and uncover new insights.

Customer.io

Send Refiner email surveys to your users with Customer.io. Sync survey response data back to Customer.io for follow-up campaigns.

Google Sheets

Automatically add new rows with survey response data to a Google Sheets spreadsheet.

Hubspot

Send Refiner email surveys with Hubspot. Seamlessly sync survey response data back to Hubspot for follow-up campaigns.

Make

Trigger actions based on survey responses in hundreds of apps via Make. Import user data from any app or API service for better targeting in Refiner.

Rudderstack

Sync survey responses to any Destination in Rudderstack. Import traits & events from Rudderstack for better targeting in Refiner.

Salesforce

Send email surveys with Salesforce. Update or create records in Salesforce with survey response data collected by Refiner.

Segment

Sync survey responses to any Destination in Segment. Import traits & events from Segment for better targeting in Refiner.

Mixpanel

Send survey events and response data to Mixpanel. Combine survey responses with product usage data and uncover new insights.

Slack

Receive notifications in Slack whenever a user replies to a survey in a certain way or enters a segment in Refiner.

Teams

Receive notifications in Microsoft Teams whenever a user replies to a survey in a certain way or enters a segment in Refiner.

Userlist

Seamlessly sync survey response data to Userlist. Send personalized follow-up campaigns and segment your users based on survey responses.

REST API

Fetch survey response data from our REST API. Import user data from your backend for better targeting in Refiner.

Webhooks

Send survey data to your backend API or any publicly available endpoint on the internet with Webhooks.

Zapier

Trigger actions based on survey responses in hundreds of apps via Zapier. Import user data from any app for better targeting in Refiner.

Uncover new customer insights

Refiner helps you understand who your users really are and how you can help them succeed. Seamlessly and in real-time.