Quantitative & qualitative research software for data-driven SaaS teams

Don’t sacrifice quantity nor quality. Highly customized, segmented, and targeted microsurveys bring you accurate research at scale!

Microsurveys are more powerful than you think

Doing interviews or usability tests is great but it doesn’t scale. Analytics tells you what users are doing but not why. And traditional surveys don’t perform well. With personalized in-app surveys, you will transform the way you do research!

Quick validations

Sometimes you want to quickly answer and can spend weeks in research. Targeted in-app surveys are a great fit for that!

Finding the right priorities

Don’t work on the wrong things again. With more data, you will see priorities more clearly.

Continuous research

Run surveys throughout the lifecycle of your customers and users and follow their evolutions to be more proactive.

It’s possible to collect accurate research data at scale

Ensure high response rates and accurate data with precise target audiences and the right timing. Triggger surveys at specific moments in a user’s journey and provide a great survey experience.

No more generic bland surveys people just ignore. With our fully customizable in-app survey widgets, you will yield high response rates.

Survey users at the exact right moment: a specific event, time, page view, or manually with our Javascript client.

Don’t give up on users dismissing surveys. They might just be busy but will be happy to answer later. With Refiner, show the survey again a few times or until it’s completed. We even capture partial resposes!

Quickly validate an assumption or manage "always on" campaigns. Refiner lets you run one-off surveys as well as recurring surveys.

The simple way of doing quantitative & qualitative user research

Interviews and tests are great for getting the right qualitative insights. But it takes weeks or even months to gather enough data to discover patterns. With surveys, you get a constant stream of feedback and quickly get enough data.

One-click access to survey responses

Refiner gets out of your way to enable you to make quick decisions.

Visualize survey data in real-time

Follow results directly on the dashboard updated every time a new response comes in.

Automatically find people for tests and interviews

With our integrations and segmentation, receive in your inbox or Slack the next users to interview or directly send them emails.

Everything you need to understand your customers and users better

Combine with your own research data

Import data from Segment, through Zapier or using our API.

All survey data in one place

Centralize survey responses, imported user traits, and behavioral data and create deep customer segments.

Track user behavior

In addition to the integrations and API, use our Javascript client to enrich user data.

Visualize survey data in real-time

Follow results directly on the dashboard updated every time a new response comes in.

Filter and segment data in any way you want

Segment customers by score, question, trait, or behavior, and uncover precious customer insights.

Track NPS, CSAT, and CES ratings

Visualize customer satisfaction ratings in timeline charts and see if your efforts bear fruit.

Uncover new customer insights today

Refiner helps you understand who your users really are and how you can help them succeed. Seamlessly and in real-time.