Put yourself in the shoes of your users and experience our high converting and fully customizable survey widgets in action.
Refiner is a great alternative to Survicate. Our customer survey platform was built for SaaS companies specifically, specializes in web-app surveys, and offers deep customization options.
Trusted by hundreds of fast growing SaaS companies
Survicate is a great solution to not only run surveys, but also centralize customer feedback. Refiner and Survicate are both excellent customer feedback survey platforms and share many traits. But Refiner has taken a very specific approach, making it a better fit for SaaS companies.Unlike Survicate, we are not a generic survey platform catering to many different types of companies and supporting all kinds of survey use cases. Refiner is a specialized microsurvey tool with advanced customization options, 100% focused on the needs of ambitious SaaS companies.
Survicate is a survey platform that caters to many different types of customers. Refiner is a specialized microsurvey tool tailored to the needs of modern SaaS companies.
You can use Survicate to survey customers on websites, inside a SaaS, on an eCommerce store, and elsewhere. Because it is meant for so many cases it’s not a perfect fit for SaaS. We understand how SaaS conduct customer success and user research and the pivotal role of surveys has in those.Because of this specialization, we are able to offer your a better experience when it comes to targeting, reporting, and closing the customer feedback loop.
Because Refiner is focused on SaaS, we were able to design a straightforward reporting dashboard. The reporting dashboard shows everything you need at a glance. You can track your NPS, CSAT or other ratings then filter by segment to find where to focus next in just a few minutes. You can easily segment your results based on survey data or from data you already have with the Segment integration.
We love using Refiner to automatically gather NPS survey results and get critical feedback we need from our trial users so we can constantly improve our word of mouth flywheel. With its Segment and Zapier integrations it fits right into our product led growth tech stack. Easy to install, tons of value and zero hassle.
Refiner is the tool we were searching for to better profile our users, and gather feedback about our products. It’s very easy to set up, comes with a great UX for our users and the team is very reactive.
Refiner changed the way we operate. As a data-driven SaaS, we needed a way to collect feedback unintrusively at scale. Their tool helped us reach this goal in no time. Bonus : it fits super well in our growth stack (Segment, Customer.io).
Head of Growth
Super easy two-way integration with Segment and great support in setting up and launching our in-app surveys, made it a success!
With its Segment integration, Refiner makes it super easy to survey fragmented user segments easily based on properties and/or events and sync results with our data warehouse for further analysis. Setting up Refiner was a child’s play and creating new surveys is a matter of minutes. 10/10 points.
We discovered Refiner while using another SaaS product and we instantly fell in love with their UI / UX. So we gave it a go and were collecting user feedback for SnapShooter in no time. We are using Refiner to collect insights about how our users discovered us. The Slack notifications when someone completes a survey are a great addition to keep the team informed.
We were looking for a survey solution for our SaaS that could flawlessly be synced with Segment. Refiner is the only solution we found that addresses data integrations as a main feature and not as an afterthought. Refiner is an incredibly flexible tool that can be used by nearly every team at Livestorm: growth and marketing, product, customer experience and support, and even sales.
We looked at various NPS solutions but Refiner was the only one which was built from the ground up to meet the needs of SaaS companies. Refiner gives us complete flexibility and their surveys match our UI/UX 100%.
Mathieu Le Roux
Voice of the Customer Manager
Customize your survey based on answers to get the most accurate feedback possible.
Create more personalized surveys by using customers’ name and information.
Don’t ask people questions you already have the answer to.
Invite respondents to take action right after their answers. Ask for a review, offer a coupon, schedule a call, etc.
We have Segment, Zapier, Customer.io, and more integrations to come.
Receive customer feedback where you spend most of your time.
Segment customers by their survey responses, traits, or behavior, and uncover precious customer insights.
See if your efforts to improve customer experience bear fruit.
Getting started is easy and takes a couple of minutes only. No credit card required. No hidden fees.