Looking for a Survicate alternative for your SaaS?

Refiner is a great alternative to Survicate. Our customer survey platform was built for SaaS companies specifically, specializes in web-app surveys, and offers deep customization options.

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Survicate: The best option for SaaS companies?

Survicate is a great solution to not only run surveys, but also centralize customer feedback. Refiner and Survicate are both excellent customer feedback survey platforms and share many traits. But Refiner has taken a very specific approach, making it a better fit for SaaS companies.

Unlike Survicate, we are not a generic survey platform catering to many different types of companies and supporting all kinds of survey use cases. Refiner is a specialized microsurvey tool with advanced customization options, 100% focused on the needs of ambitious SaaS companies.

Survicate vs. Refiner

Survicate is a survey platform that caters to many different types of customers. Refiner is a specialized microsurvey tool tailored to the needs of modern SaaS companies.

Focused on SaaS and specialized in "post-signup" surveys

You can use Survicate to survey customers on websites, inside a SaaS, on an eCommerce store, and elsewhere. Because it is meant for so many cases it’s not a perfect fit for SaaS. We understand how SaaS conduct customer success and user research and the pivotal role of surveys has in those.Because of this specialization, we are able to offer your a better experience when it comes to targeting, reporting, and closing the customer feedback loop.

Survey widgets of Refiner

Easy to use reporting dashboard and segmentation designed for SaaS

Because Refiner is focused on SaaS, we were able to design a straightforward reporting dashboard. The reporting dashboard shows everything you need at a glance. You can track your NPS, CSAT or other ratings then filter by segment to find where to focus next in just a few minutes. You can easily segment your results based on survey data or from data you already have with the Segment integration.

Survey data reporting dashboard

Don’t just take our word for it

Copy.ai

We love using Refiner to automatically gather NPS survey results and get critical feedback we need from our trial users so we can constantly improve our word of mouth flywheel. With its Segment and Zapier integrations it fits right into our product led growth tech stack. Easy to install, tons of value and zero hassle.

Paul Yacoubian - Founder, CEO

Paul Yacoubian

Founder, CEO

OnTruck

Refiner is the tool we were searching for to better profile our users, and gather feedback about our products. It’s very easy to set up, comes with a great UX for our users and the team is very reactive.

Javier Escribano - CPO

Javier Escribano

CPO

Merci App

Refiner changed the way we operate. As a data-driven SaaS, we needed a way to collect feedback unintrusively at scale. Their tool helped us reach this goal in no time. Bonus : it fits super well in our growth stack (Segment, Customer.io).

Grégoire d’Aboville - Head of Growth

Grégoire d’Aboville

Head of Growth

Qonto

Super easy two-way integration with Segment and great support in setting up and launching our in-app surveys, made it a success!

Coralie Blanc - CRM Lead

Coralie Blanc

CRM Lead

Caya

With its Segment integration, Refiner makes it super easy to survey fragmented user segments easily based on properties and/or events and sync results with our data warehouse for further analysis. Setting up Refiner was a child’s play and creating new surveys is a matter of minutes. 10/10 points.

Alexander Schneekloth - Co-Founder

Alexander Schneekloth

Co-Founder

SnapShooter

We discovered Refiner while using another SaaS product and we instantly fell in love with their UI / UX. So we gave it a go and were collecting user feedback for SnapShooter in no time. We are using Refiner to collect insights about how our users discovered us. The Slack notifications when someone completes a survey are a great addition to keep the team informed.

Simon Bennett - Founder

Simon Bennett

Founder

Livestorm

We were looking for a survey solution for our SaaS that could flawlessly be synced with Segment. Refiner is the only solution we found that addresses data integrations as a main feature and not as an afterthought. Refiner is an incredibly flexible tool that can be used by nearly every team at Livestorm: growth and marketing, product, customer experience and support, and even sales.

Thibaut Davoult - Head of Growth

Thibaut Davoult

Head of Growth

Qonto

We looked at various NPS solutions but Refiner was the only one which was built from the ground up to meet the needs of SaaS companies. Refiner gives us complete flexibility and their surveys match our UI/UX 100%.

Mathieu Le Roux - Voice of the Customer Manager

Mathieu Le Roux

Voice of the Customer Manager

Unlock the full potential of surveys ...

Logic Jumps & Branching

Customize your survey based on answers to get the most accurate feedback possible.

Liquid tags

Create more personalized surveys by using customers’ name and information.

Hidden fields & prefill responses

Don’t ask people questions you already have the answer to.

Precise targeting

Trigger your surveys at a specific time, event, page view or manually with our Javascript client. Leverage segmentation for even better targeting.

Dynamic Call-to-Actions

Invite respondents to take action right after their answers. Ask for a review, offer a coupon, schedule a call, etc.

All the integrations you need

We have Segment, Zapier, Customer.io, and more integrations to come.

Slack and email notifications

Receive customer feedback where you spend most of your time.

Filter and segment customer data in any way you want

Segment customers by their survey responses, traits, or behavior, and uncover precious customer insights.

Track NPS®, CSAT, and CES ratings

See if your efforts to improve customer experience bear fruit.

Try Refiner for free

Getting started is easy and takes a couple of minutes only. No credit card required. No hidden fees.