Improve your product experience with CES surveys

Use CES surveys exactly where you need them to be with versatile segmentation and precise targeting. Get more responses with brandable in-app surveys and fully customizable questions.

User Onboarding

Reduce friction by triggering a CES survey when the customer just got onboarded.

Feature adoption

Identify moments where users feel frustrated by a feature to prioritize changes for your next cycle.

Customer service

Supplement CSAT to find out how much effort customers had to put forth to resolve their issues.

Provide a personalized survey experiences

Fully brandable in-app survey widgets

Make beautiful surveys users won’t dismiss. We still provide email surveys and hosted survey pages.

Precise targeting

Trigger your surveys at a specific time, event, page view or manually with our Javascript client.

Versatile segmentation

Create complex user segments and show the right surveys to the right people.

Customize questions

Make surveys more compelling by writing custom CES and follow-up questions.

Personalization with branching logic and liquid tags

Create follow-ups based on the given score for a relevant experience. Use liquid tags to personalize questions with customers’ information.

Capture more responses with reminders

Don’t give up on users dismissing surveys. With Refiner, show the survey again a few times or until it’s completed.

CES insights at a glance

Dive deep into data to uncover more insights

Filter and segment data in any way you want Segment customers by CES rating, as well as answers to follow-up questions, and uncover precious customer insights.

Track the evolution of your Customer Effort Score See if your efforts to make customers more successful bear fruit.

Combine with your own data Get the most out of qualitative analysis of follow-up questions by imported data from other sources.

Close the customer feedback loop

Try Refiner for free

Getting started is easy and takes a couple of minutes only. No credit card required.