Contextual CES surveys for SaaS product teams

Use CES surveys exactly where you need them to be with versatile segmentation and precise targeting. Get more responses with brandable in-product surveys and fully customizable questions.

Improve your product experience with contextual CES surveys

Contextual CES surveys are the perfect tool to quickly identify friction points in your product experience. Get more insights with personalized follow-up questions and improve your product gradually.

User Onboarding

Reduce friction by triggering a CES survey when the customer just got onboarded.

Feature adoption

Identify moments where users feel frustrated by a feature to prioritize changes for your next cycle.

Customer service

Supplement CSAT to find out how much effort customers had to put forth to resolve their issues.

Track the evolution of your CES score and uncover precious insights

Close the customer feedback loop

Collect more insights with a personalized survey experience

Fully brandable in-app survey widgets

Make beautiful surveys users won’t dismiss. We also provide email surveys, hosted survey pages, surveys embedded in HTML, and SDKs for mobile apps.

Precise targeting

Trigger your surveys at a specific time, event, page view or manually with our Javascript client.

Versatile segmentation

Create complex user segments and show the right surveys to the right people. Import data with the Segment integration to create richer segmentation.

Customize questions

Make surveys more relevant and compelling with custom CES and follow-up questions.

Branching logic and liquid tags

Create follow-ups based on the given score for a relevant experience. Use liquid tags to personalize questions with customers’ information.

Follow-up for higher response rates

Don’t give up on users dismissing surveys. With Refiner, show the survey again a few times or until it’s completed.

Rich text

Use Markdown to display text in your surveys: for questions, CTAs, instructions, and thank you pages.

Progress bar

Let respondents see a progress bar to know it’s going to be over soon.

Fully translatable

As a European company, we have many multilingual customers and care about them.

Try Refiner for free

Getting started is easy and takes a couple of minutes only. No credit card required. No hidden fees.