Customer Effort Score (CES) Software

Contextual CES surveys for SaaS product teams

Use CES surveys exactly where you need them to be with in-product surveys, advanced segmentation, and precise targeting. Get a high response rate & accurate insights.

Customer Effort Score Survey Software

Trusted by hundreds of fast growing software companies

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Improve your product experience with contextual CES surveys

Contextual CES surveys are the perfect tool to quickly identify friction points in your product experience. Get more insights with personalized follow-up questions and improve your product gradually.

Insights for a more intuitive user onboarding

Increase adoption and reduce churn by triggering CES surveys during onboarding to get feedback when it’s fresh and reliable.

Iterate on features fast and efficiently

CES surveys will serve as a guide to align product features with customer needs and increase engagement.

Reach satisfaction excellence

Identify high-effort areas in customer support with CES surveys to streamline processes and train staff more effectively leading to more satisfied customers.

Collect more CES responses with advanced survey customization

Launch great-looking microsurveys that blend perfectly into your product experience with just a few clicks.

  • Comprehensive design settings: colors, images, borders, corners, widgets (slide-in, modal & banner), and even custom CSS to create totally on-brand surveys.
  • 12 question types including NPS, CSAT, CES, rating matrix, CTAs, and more.
  • Branching and logic jumps: display the most relevant questions based on previous answers. Also allows A/B testing.
  • In-product surveys for web-based applications and mobile. Plus email surveys, link surveys, and embeddable surveys in HTML.

Contextual insights with precise targeting

Ask the right users at the right time. Collect context-rich feedback with perfectly targeted microsurveys.

  • Target specific users based on traits, behavior, or previous survey responses with our powerful segmentation engine.
  • Trigger surveys after a time delay or page visit.
  • Use the country, device type, mobile platform, or language to display the survey to the right users.
  • Manually display surveys with events you set up yourself.

Track the evolution of your CES score and uncover precious insights

Leverage CES in your workflows

Thriday

Thriday uses Refiner to improve their platform during beta and gets a whopping 57.7% response rate

“If we see something that needs some work, then we’ll go on and do a couple of sprints on adding some more functionality or ironing out some little bugs or whatever it is we discover from customer feedback. And then once we’ve implemented those changes, we can then go and see how it changed the customer effort score to know we improved the feature in a measurable way.”

Justin Bohlmann - Head of Growth

Justin Bohlmann

Head of Growth

Read the customer story

Sync data and automate workflows

Push survey response data to your favorite tools in real time, or import user data to Refiner for better segmentation. Our integrations open up countless ways to leverage your data. See all integrations.

Amplitude

Send survey data to Amplitude and combine it with your product analytics data to uncover unique insights. Sync user cohorts from Amplitude to Refiner for advanced survey targeting.

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BigQuery

Add survey response data to a Google BigQuery table in real-time and leverage the power of your Google Cloud Platform data analysis tools.

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Customer.io

Send Refiner email surveys to your users with Customer.io. Sync survey response data back to Customer.io for follow-up campaigns.

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HubSpot

Send Refiner email surveys with HubSpot. Seamlessly sync survey response data back to HubSpot for follow-up campaigns.

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Make

Trigger actions based on survey responses in hundreds of apps via Make. Import user data from any app or API service for better targeting in Refiner.

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Mixpanel

Send survey data to Mixpanel and combine it with your product analytics data to uncover unique insights. Sync user cohorts from Mixpanel to Refiner for advanced survey targeting.

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Rudderstack

Sync survey responses to any Destination in Rudderstack. Import traits & events from Rudderstack for better targeting in Refiner.

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Salesforce

Send email surveys with Salesforce. Update or create records in Salesforce with survey response data collected by Refiner.

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Segment

Sync survey responses to any Destination in Segment. Import traits & events from Segment for better targeting in Refiner.

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Google Sheets

Automatically add new rows with survey response data to a Google Sheets spreadsheet.

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Slack

Receive notifications in Slack whenever a user replies to a survey in a certain way or enters a segment in Refiner.

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Teams

Receive notifications in Microsoft Teams whenever a user replies to a survey in a certain way or enters a segment in Refiner.

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Userlist

Seamlessly sync survey response data to Userlist. Send personalized follow-up campaigns and segment your users based on survey responses.

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Zapier

Trigger actions based on survey responses in hundreds of apps via Zapier. Import user data from any app for better targeting in Refiner.

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REST API

Fetch survey response data from our REST API. Import user data from your backend for better targeting in Refiner.

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Webhooks

Send survey data to your backend API or any publicly available endpoint on the internet with Webhooks.

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Launch your first CES survey today

Getting started is easy and takes a couple of minutes only. No credit card required. No hidden fees.

Start free trial Request a demo