Satismeter vs Refiner: Track NPS & CSAT metrics and more with microsurveys

Satismeter vs. Refiner

Satismeter and Refiner are similar in many ways. There are a couple of important differences though. Here are the most important ones.

Focused on SaaS and specialized in "post-signup" surveys

You can use Satismeter to survey customers on websites, inside a SaaS, and on an eCommerce store. Because it is meant for multiple audiences it’s not a perfect fit for SaaS.In addition, we understand you don’t only run NPS, CSAT or CES surveys and you need to be able to create specific surveys for specific customers and users.Finally, because of this specialization, we are able to offer your a better experience when it comes to targeting, reporting, and closing the customer feedback loop.

Fully customizable survey interface design

Satismeter lets you customize surveys a little bit but it is limited. With Refiner, you can of course customize colors and borders, you can also define which kind of widget you want: slide-in, modal, etc.But there’s more. For enterprise customers, you have total control over the design so you can create fully branded surveys.With great survey design and precise targeting you will achieve incredibly high response rates with perfectly timed micro surveys!

Integrations with your favorite tools

Qualaroo has a lot of integrations but it’s missing a few ones that would be especially useful for SaaS companies.Surveys are a means to an end and the goal is to close the customer feedback loop so everyone knows what to do next.That’s why integrations are so important and why the right seamless integrations can make this job a lot easier.In addition to Zapier, Refiner also integrates with Make so you can create even more advanced automations. Send survey data to all the platforms you need to and create users or events from external triggers.Customer.io is also a first-class integration of Refiner and lets you send messages depending on a survey response and close the feedback loop with the right message to customers.

Send survey responses to your favorite tools

Refiner offers the most personalizable survey experience

Satismeter allows you to create additional questions for NPS, CSAT, CES, Product-Market Fit surveys and write different messages depending on the result of the score. It’s great but they are missing plenty of features to make surveys truly personalized.

With Refiner, we decided to push personalization a lot further.

NPS, CSAT, CES, Star & Heart Ratings: get the rating style that fits your use case and goals.

Liquid tags: create more personalized surveys by using customers’ name and information.

Logic Jumps & branching: customize your survey based on answers to get the most accurate feedback possible.

Hidden fields & prefill responses: don’t ask people questions you already have the answer to.

Dynamic Call-to-Actions: invite respondents to take action right after their answers. Ask for a review, offer a coupon, schedule a call, etc.

Don’t just take our word for it

We love using Refiner to automatically gather NPS survey results and get critical feedback we need from our trial users so we can constantly improve our word of mouth flywheel. With its Segment and Zapier integrations it fits right into our product led growth tech stack. Easy to install, tons of value and zero hassle.

Paul Yacoubian

Founder, CEO

Refiner is the tool we were searching for to better profile our users, and gather feedback about our products. It’s very easy to set up, comes with a great UX for our users and the team is very reactive.

Javier Escribano

CPO

Refiner changed the way we operate. As a data-driven SaaS, we needed a way to collect feedback unintrusively at scale. Their tool helped us reach this goal in no time. Bonus : it fits super well in our growth stack (Segment, Customer.io).

Grégoire d’Aboville

Head of Growth

Super easy two-way integration with Segment and great support in setting up and launching our in-app surveys, made it a success!

Coralie Blanc

CRM Lead

With its Segment integration, Refiner makes it super easy to survey fragmented user segments easily based on properties and/or events and sync results with our data warehouse for further analysis. Setting up Refiner was a child’s play and creating new surveys is a matter of minutes. 10/10 points.

Alexander Schneekloth

Co-Founder

We discovered Refiner while using another SaaS product and we instantly fell in love with their UI / UX. So we gave it a go and were collecting user feedback for SnapShooter in no time. We are using Refiner to collect insights about how our users discovered us. The Slack notifications when someone completes a survey are a great addition to keep the team informed.

Simon Bennett

Founder

We were looking for a survey solution for our SaaS that could flawlessly be synced with Segment. Refiner is the only solution we found that addresses data integrations as a main feature and not as an afterthought. Refiner is an incredibly flexible tool that can be used by nearly every team at Livestorm: growth and marketing, product, customer experience and support, and even sales.

Thibaut Davoult

Head of Growth

We looked at various NPS solutions but Refiner was the only one which was built from the ground up to meet the needs of SaaS companies. Refiner gives us complete flexibility and their surveys match our UI/UX 100%.

Mathieu Le Roux

Voice of the Customer Manager

Unlock the full potential of surveys ...

Logic Jumps & Branching

Customize your survey based on answers to get the most accurate feedback possible.

Liquid tags

Create more personalized surveys by using customers’ name and information.

Hidden fields & prefill responses

Don’t ask people questions you already have the answer to.

Precise targeting

Trigger your surveys at a specific time, event, page view or manually with our Javascript client. Leverage segmentation for even better targeting.

Dynamic Call-to-Actions

Invite respondents to take action right after their answers. Ask for a review, offer a coupon, schedule a call, etc.

All the integrations you need

We have Segment, Zapier, Customer.io, and more integrations to come.

Slack and email notifications

Receive customer feedback where you spend most of your time.

Filter and segment customer data in any way you want

Segment customers by their survey responses, traits, or behavior, and uncover precious customer insights.

Track NPS®, CSAT, and CES ratings

See if your efforts to improve customer experience bear fruit.

Want to see our surveys in action?

Why choose Refiner over Satismeter?

Satismeter alternative: Go beyond NPS & CSAT with an advanced microsurvey tool built for SaaS