CSAT Surveys For SaaS & Digital Products

Reach more customers with fully customizable in-product surveys and make accurate measurements of your customer satisfaction score. Become more proactive in improving your CSAT score with smart integrations and automation.

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Track customer satisfaction on every touchpoint

No more guessing. With Refiner and its CSAT surveys, you can quickly find out the satisfaction of customers for each touchpoint and take the right decisions to fill the gaps in their experience.

Continuous improvement

Run surveys throughout the lifecycle of your customers and users and follow their evolutions to be more proactive.

Reach support excellence

Identify issues in customer support to streamline processes and train staff more effectively leading to more satisfied customers.

Iterate on UX fast and efficiently

CSAT will serve as a guide to align product experience with customer needs and increase engagement.

More CSAT responses with advanced customization

Launch great-looking microsurveys that blend perfectly into your product experience with just a few clicks.

  • Ready-to-use Template: Quickly evaluate customer satisfaction with our expert-built CSAT survey template.
  • Comprehensive design settings: colors, images, borders, corners, widgets (slide-in, modal & banner), and even custom CSS to create totally on-brand surveys.
  • 12 question types including NPS, CSAT, CES, rating matrix, CTAs, and more.
  • Branching and logic jumps: display the most relevant questions based on previous answers. Also allows A/B testing.
  • In-product surveys for web-based applications and mobile. Plus email surveys, link surveys, and embeddable surveys in HTML.

Contextual CSAT insights with precise targeting

Ask the right users at the right time. Collect context-rich feedback with perfectly targeted microsurveys.

  • Target specific users based on traits, behavior, or previous survey responses with our powerful segmentation engine.
  • Trigger surveys after a time delay or page visit.
  • Use the country, device type, mobile platform, or language to display the survey to the right users.
  • Manually display surveys with events you set up yourself.

CSAT reporting that makes your life easy

Leverage CSAT in your workflows

Sync data and automate workflows

Push survey response data to your favorite tools in real time, or import user data to Refiner for better segmentation. Our integrations open up countless ways to leverage your data. See all integrations.

Amplitude

Send survey data to Amplitude and combine it with your product analytics data to uncover unique insights. Sync user cohorts from Amplitude to Refiner for advanced survey targeting.

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Customer.io

Send Refiner email surveys to your users with Customer.io. Sync survey response data back to Customer.io for follow-up campaigns.

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Google Sheets

Automatically add new rows with survey response data to a Google Sheets spreadsheet.

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HubSpot

Send Refiner email surveys with HubSpot. Seamlessly sync survey response data back to HubSpot for follow-up campaigns.

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Make

Trigger actions based on survey responses in hundreds of apps via Make. Import user data from any app or API service for better targeting in Refiner.

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Rudderstack

Sync survey responses to any Destination in Rudderstack. Import traits & events from Rudderstack for better targeting in Refiner.

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Salesforce

Send email surveys with Salesforce. Update or create records in Salesforce with survey response data collected by Refiner.

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Segment

Sync survey responses to any Destination in Segment. Import traits & events from Segment for better targeting in Refiner.

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Mixpanel

Send survey data to Mixpanel and combine it with your product analytics data to uncover unique insights. Sync user cohorts from Mixpanel to Refiner for advanced survey targeting.

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Slack

Receive notifications in Slack whenever a user replies to a survey in a certain way or enters a segment in Refiner.

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Teams

Receive notifications in Microsoft Teams whenever a user replies to a survey in a certain way or enters a segment in Refiner.

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Userlist

Seamlessly sync survey response data to Userlist. Send personalized follow-up campaigns and segment your users based on survey responses.

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REST API

Fetch survey response data from our REST API. Import user data from your backend for better targeting in Refiner.

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Webhooks

Send survey data to your backend API or any publicly available endpoint on the internet with Webhooks.

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Zapier

Trigger actions based on survey responses in hundreds of apps via Zapier. Import user data from any app for better targeting in Refiner.

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CSAT Software FAQ

What is CSAT software?

CSAT software like Refiner is a dedicated survey tool to create and send Customer Satisfaction Score (CSAT) surveys and learn more about customer sentiment towards your product or service. With Refiner, you can distribute CSAT surveys across multiple channels, and collect feedback from the right customers at the right time with smart targeting options.

What functionality can I expect from CSAT software?

Refiner offers a whole range of options to survey customer satisfaction across the entire customer journey and the company’s touchpoints. With Refiner you get all the tools to run customer satisfaction surveys, calculate the CSAT score and measure your CSAT trends over time, and use the data to improve customer experience, service, and support:

  • Fully customizable survey templates to get you up and running quickly.
  • Powerful targeting options to reach the right customers at the right time.
  • Segments and follow-ups to get further insights and feedback from customers.
  • Ability to run other types of customer satisfaction surveys like the net promoter score NPS and CES surveys.
  • Monitor, measure, and report on your CSAT results.

What can I do with CSAT survey results?

CSAT surveys help companies collect data to understand how satisfied their customers are with its products, services, and customer service experiences. CSAT scores can help you assess how happy customers are with products they have purchased. CSAT feedback, therefore, can help you understand your customers’ needs, learn about any potential problems with your products, and evaluate how well you’re meeting customer expectations.

Can I try Refiner before I buy?

Yes, we do offer a free trial that gives you access to all Refiner’s functionality for 30 days. We don’t ask for your credit card at signup so you don’t have to worry about any unwanted charges if you forget to cancel the trial.

Run your first CSAT survey campaign today with Refiner

Getting started is easy and takes a couple of minutes only. No credit card required. No hidden fees.

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