CSAT Surveys For SaaS & Digital Products

Reach more customers with fully customizable in-product surveys and make accurate measurements of your customer satisfaction score. Become more proactive in improving your CSAT score with smart integrations and automation.

The right templates for you

Start collecting customer feedback in just a few clicks with our CSAT survey template. You can run other customer feedback surveys with Refiner too: NPS, CES, PMF, and more.

Surveys with your own style

With fully brandable in-product surveys, you can get in touch with any of your active users. Use your own colors, customize the style of your surveys... We even provide full white label customization for our enterprise customers.

Trigger your CSAT survey any way you want

You can trigger your survey manually, on a page visit, but more importantly using segments. Refiner has a powerful engine to create your own segments to target specific users based on events, traits, survey responses, and more!

Capture more data by default

Don’t give up on users dismissing surveys. They might just be busy but will be happy to answer later. With Refiner, show the survey again a few times or until it’s completed. We even capture partial responses!

Get better insights with a truly personalized CSAT survey experience

CSAT, Star & Heart Ratings

Get the rating style that fits your goals and app.

Dynamic Call-to-Actions

Invite respondents to take action right after their answers. Ask for a review, offer a coupon, schedule a call, etc.

Logic Jumps & Branching

Customize your survey based on answers to get the most accurate feedback possible.

Customizable & brandable

Use your own colors, customize the style of the widget... We even provide full white label customization for our enterprise customers.

Multiple formats

Slide-ins from any corner, modals, banners, and embedded on-page surveys.

Versatile segmentation

Create complex user segments and show the right surveys to the right people. Import data with the Segment integration to create richer segmentation.

Mobile friendly

All our surveys look great in desktop and mobile browsers. Plus, add them directly to your apps with our SDKs for iOS, Android, and React Native.

Fully translatable

As a European company, we know about the importance of multilingual surveys. All text elements of our surveys are 100% translatable.

Hidden fields & prefill responses

Don’t ask people questions you already have the answer to.

Liquid tags

Create more personalized surveys by using customers’ name and information.

Rich text

Use Markdown to display text in your surveys: for questions, CTAs, instructions, and thank you pages.

Progress bar

Let respondents see a progress bar to know it’s going to be over soon.

Make sense of your CSAT feedback

Close the customer feedback loop

Sync data and automate workflows

Push survey response data to your favorite tools in real time, or import user data to Refiner for better segmentation. Our integrations open up countless ways to leverage your data. See all integrations.

Amplitude

Send survey events and response data to Amplitude. Combine survey responses with product usage data and uncover new insights.

Customer.io

Send Refiner email surveys to your users with Customer.io. Sync survey response data back to Customer.io for follow-up campaigns.

Google Sheets

Automatically add new rows with survey response data to a Google Sheets spreadsheet.

Hubspot

Send Refiner email surveys with Hubspot. Seamlessly sync survey response data back to Hubspot for follow-up campaigns.

Make

Trigger actions based on survey responses in hundreds of apps via Make. Import user data from any app or API service for better targeting in Refiner.

Rudderstack

Send survey responses to any Destination in Rudderstack. Import traits & events from Rudderstack for better targeting in Refiner.

Segment

Send survey responses to any Destination in Segment. Import traits & events from Segment for better targeting in Refiner.

Slack

Receive notifications in Slack whenever a user replies to a survey in a certain way or enter a segment in Refiner.

Userlist

Seamlessly sync survey response data to Userlist. Send personalized follow-up campaigns and segment your users based on survey responses.

REST API

Fetch survey response data from our REST API. Import user data from your backend for better targeting in Refiner.

Webhooks

Send survey data to your backend API or any publicly available endpoint on the internet with Webhooks.

Zapier

Trigger actions based on survey responses in hundreds of apps via Zapier. Import user data from any app for better targeting in Refiner.

CSAT Software FAQ

What is CSAT software?

CSAT software like Refiner is a dedicated survey tool to create and send Customer Satisfaction Score (CSAT) surveys and learn more about customer sentiment towards your product or service. With Refiner, you can distribute CSAT surveys across multiple channels, and collect feedback from the right customers at the right time with smart targeting options.

What functionality can I expect from CSAT software?

Refiner offers a whole range of options to survey customer satisfaction across the entire customer journey and the company’s touchpoints. With Refiner you get all the tools to run customer satisfaction surveys, calculate the CSAT score and measure your CSAT trends over time, and use the data to improve customer experience, service, and support:

  • Fully customizable survey templates to get you up and running quickly.
  • Powerful targeting options to reach the right customers at the right time.
  • Segments and follow-ups to get further insights and feedback from customers.
  • Ability to run other types of customer satisfaction surveys like the net promoter score NPS and CES surveys.
  • Monitor, measure, and report on your CSAT results.

What can I do with CSAT survey results?

CSAT surveys help companies collect data to understand how satisfied their customers are with its products, services, and customer service experiences. CSAT scores can help you assess how happy customers are with products they have purchased. CSAT feedback, therefore, can help you understand your customers’ needs, learn about any potential problems with your products, and evaluate how well you’re meeting customer expectations.

Can I try Refiner before I buy?

Yes, we do offer a free trial that gives you access to all Refiner’s functionality for 14 days. We don’t ask for your credit card at signup so you don’t have to worry about any unwanted charges if you forget to cancel the trial.

Try Refiner for free

Getting started is easy and takes a couple of minutes only. No credit card required. No hidden fees.