The Best CSAT Software For SaaS

With Refiner CSAT Software you can reach more customers with fully customizable in-app surveys and make accurate measurements of your customer satisfaction score. Then become more proactive in improving that score with smart integrations and automation.

Reach the right customers at the right time and the right place for maximum effect

Start collecting customer feedback in just a few clicks from one of our templates. Of course, we have a CSAT template, but you can run other feedback surveys with Refiner too: NPS, CES, Product/Market Fit, and more.

Survey users at the exact right moment: a specific event, time, page view or manually with our Javascript client.

Create segments and select only the people you want to target.

Don’t give up on users dismissing surveys. They might just be busy but will be happy to answer later. With Refiner, show the survey again a few times or until it’s completed. We even capture partial responses!

With fully brandable in-app survey widgets, you can get in touch with any of your active users. We still provide email surveys and shareable link surveys.

Create a truly personalized CSAT survey experience

CSAT, Star & Heart Ratings

Get the rating style that fits your goals and app.

Dynamic Call-to-Actions

Invite respondents to take action right after their answers. Ask for a review, offer a coupon, schedule a call, etc.

Logic Jumps & Branching

Customize your survey based on answers to get the most accurate feedback possible.

Customizable & brandable

Use your own colors, customize the style of the widget... We even provide full white label customization for our enterprise customers.

Multiple formats

Slide-ins from any corner, modals, and banners.

Mobile friendly

The widget looks great on desktop and mobile.

Fully translatable

As a European company, we have many multilingual customers and care about them.

Hidden fields & prefill responses

Don’t ask people questions you already have the answer to.

Liquid tags

Create more personalized surveys by using customers’ name and information.

CSAT insights at a glance

Dive deep into data to uncover more insights

Filter and segment data in any way you want Segment customers by CSAT rating, as well as answers to follow-up questions, and uncover precious customer insights.

Track the evolution of your Customer Effort Score See if your efforts to make customers more successful bear fruit.

Combine with your own data Get the most out of qualitative analysis of follow-up questions by imported data from other sources.

Close the customer feedback loop

CSAT Software FAQ

What is CSAT software?

CSAT software like Refiner is a dedicated survey tool to create and send Customer Satisfaction Score (CSAT) surveys and learn more about customer sentiment towards your product or service. With Refiner, you can distribute CSAT surveys across multiple channels, and collect feedback from the right customers at the right time with smart targeting options.

What functionality can I expect from CSAT software?

Refiner offers a whole range of options to survey customer satisfaction across the entire customer journey and the company’s touchpoints. With Refiner you get all the tools to run customer satisfaction surveys, calculate the CSAT score and measure your CSAT trends over time, and use the data to improve customer experience, service, and support:

What can I do with CSAT survey results?

CSAT surveys help companies collect data to understand how satisfied their customers are with its products, services, and customer service experiences. CSAT scores can help you assess how happy customers are with products they have purchased. CSAT feedback, therefore, can help you understand your customers’ needs, learn about any potential problems with your products, and evaluate how well you’re meeting customer expectations.

Can I try Refiner before I buy?

Yes, we do offer a free trial that gives you access to all Refiner’s functionality for 14 days. We don’t ask for your credit card at signup so you don’t have to worry about any unwanted charges if you forget to cancel the trial.

Try Refiner for free

Getting started is easy and takes a couple of minutes only. No credit card required.