Refiner is a great alternative to Hotjar surveys. Get to know your users and research what to build next with our beautiful survey widgets.
Ask your users any question while they are using your SaaS, surface unique customer insights and turn survey responses into actions.
Hotjar is an awesome suite of tools helping online businesses to better understand their website users and improve conversion rates.
One of their most popular tools are embeddable survey widgets and polls.
If you are looking for a quick and easy way to poll your users, there is really nothing wrong with their survey & poll solution.
However, as surveys & polls are just one of many features Hotjar offers, it's quite logical that they can't offer the depth of a dedicated user feedback & customer survey tool.
While Hotjar surveys and polls get the job done somehow, Refiner is a user feedback & customer survey solution built from the ground up for data driven SaaS companies.
If you are serious about capturing quantitative and qualitative user feedback, connecting all the dots and uncovering unique customer insights to grow your SaaS, we recommend that you try a dedicated customer survey tool such as Refiner.
In all honesty, we think Refiner is the best alternative to Hotjar surveys & polls.
Let's have a closer look at how Refiner is a great alternative to Hotjar surveys. Especially for data driven SaaS companies.
Hotjar is a suite of Conversion Rate Optimization tools that also offers simple embeddable surveys & polls. Refiner is a dedicated user feedback & customer survey tool built for SaaS companies specifically.
In the past we were using HotJar for collecting user feedback and tracking our Net Promoter Score. However, their pricing was too complex and not a good fit for us.
We then discovered Refiner while using another SaaS product and we instantly fell in love with their UI / UX. So we gave it a go and were collecting user feedback for SnapShooter in no time.
Today, we are using Refiner to collect insights about how our users discovered us. After one week, we follow up with a NPS survey. With those two surveys we can figure out which marketing channels bring us the happiest users.
Refiner is the tool we were searching for to better profile our users, and gather feedback about our products. It's very easy to set up, comes with a great UX for our users and the team is very reactive.
Considering all Hotjar alternatives in 2020, we think Refiner is the best choice for data driven SaaS companies. Here is why.
Customize your survey widget and provide a pixel-perfect user experience.
Refiner is a complete customer survey platform supporting a variety of use-cases.
Visualize survey data in real time and uncover actionable insights instantly.
Push survey data to other tools and trigger workflows in real time.