Simple pricing that scales with your needs

All our plans come with a 7-day free trial. No credit card required to get started.

Essentials Survey your users and uncover actionable customer insights
$ 49 /month
  • Custom surveys
  • NPS & CSAT surveys
  • Logic jumps
  • Recurring surveys
  • Identify users
  • Target specific users
  • Advanced survey triggers
  • Brandable survey widget
  • Hide Refiner logo
  • Hosted survey pages
  • Email surveys
  • Slack & Email notifications
  • Follow-up mode
  • Zapier integration
  • Up to 1.000 responses /mo
  • Up to 10.000 active users
  • See all features
  • Everything from Essentials
  • Hidden fields & prefill
  • Track user events
  • integration
  • Webhooks
  • Up to 5.000 responses /mo
  • Up to 50.000 active users
  • See all features
Enterprise Capture and manage customer insights at scale
Let's talk!
  • Everything from Growth
  • Full white label
  • Full API access
  • Custom terms & contracts
  • Premium support
  • Unlimited responses /mo
  • Unlimited active users
  • See all features

Compare all features

Account Limits Essentials Growth Enterprise
Active Surveys 4 16 Unlimited
Survey Responses / Month 1.000 5.000 Unlimited
Monthly Tracked Users (MTU) 10.000 50.000 Unlimited
Environments 2 4 Unlimited
Survey Features Essentials Growth Enterprise
Multiple choice questions
Free form questions
Star, Thumbs-up & Heart- Ratings
Custom instructions & Thank-You notes
Net Promoter Score (NPS) surveys
Logic Jumps
Customize survey design
Hide Refiner logo
Full white label widget
In-app Survey Widgets Essentials Growth Enterprise
Survey identified & anonymous users
Choose widget position
Customize widget design
Personalize survey content
Target users by trait
Target users by behavior
Time based triggers
Page visit triggers
Launch surveys ad-hoc
Smart follow-up mode
Javascript callbacks
Email Surveys & Hosted Survey Pages Essentials Growth Enterprise
Create shareable survey links
Embed survey questions in emails
Identify users with URL parameters
Brandable survey page
Personalize survey content
Analytics Essentials Growth Enterprise
Segments / Target Audiences 10 30 Unlimited
Segment users by traits
Segment users by behavior
Customizable Dashboard
Bar & Pie-Charts
NPS Chart
Feedback Hub
CSV & Excel Export
User Data Integration Essentials Growth Enterprise
Import user traits
Import company traits
Track user events
Prefill responses
Hidden Fields
Third Party Apps & Integrations Essentials Growth Enterprise
Installation Methods Essentials Growth Enterprise
Javascript Client
Google Tag Manager
NPM Wrapper
Account & Contract Essentials Growth Enterprise
Team members 3 12 Unlimited
Google SSO
Payment Terms Monthly / Annual Monthly / Annual Annual
Custom contracts
Pay by bank transfer
Assisted Installation
Support Email Email & Live Chat Email, Live Chat & Phone

Frequently Asked Questions

How does the fee trial work?

Your free 7-day trial starts when you create an account. During this time you'll have access to all features of Refine and you can collect up to 25 survey responses. Once your free trial is over, some features will stop working and your account will be put on a limited free plan (see below).

How many survey responses can I collect each month?

Each subscription plan comes with a number of survey responses that are incluced each month. We set the number of survey responses pretty high and most of our customers never hit the limits of their plans.

What if I collect more responses in a given month?

Each paid subscription comes with a certain number of included survey responses. If you collect more survey responses than included in your plan, we'll simple add an over-usage charge to your upcoming bill. The total cost will be calculated as "Subscription Plan Price / Credits Included * Credits Used". We'll inform you by email once you approach your monthly quota. You can then decide to pause your surveys or to keep them running.

What are Monthly Tracked Users (MTU)?

Monthly Tracked Users (MTU) is typically the number of users that interacted with your product in a given calendar month. In the case of Refiner, MTU is usually the number of users that logged in to your app. If you use Refiner without identifying your users (website survey, hosted survey pages, ...), we count the number of users that interacted with a survey (saw, dismissed or completed a survey).

Do you have a free plan?

Yes, we do! Once your 7-day trial is over we'll put your account on a free plan. The free plan includes all features of the Essentials plan but only covers 25 survey responses per month.

What features are included in the free plan?

Our free plan is basically like the Essentials plan but only includes 25 survey responses per month. Once you reach the maximum number of responses, we won't show your surveys until new credits are available.

Can I cancel, up- or downgrade my subscription any time?

You can cancel, upgrade or downgrade your subscription at any time. Once you change your plan, the monthly payment will automatically be adjusted with the next billing cycle. If you upgrade, you can use the additional quota right away.

Do you offer annual payments?

Yes, we do! All monthly plans are also available as yearly subscriptions. When subscribing to a yearly plan, you'll get two months for free which equals to a reduction of 16.7%. Just reach out to us and we'll get you set up.

Can I speak with someone or have a demo first?

Absolutely! We are happy to answer all questions you might have. Click here to contact us, and we will get back to you asap.

What about data security?

We take security and data privacy very seriously and you can find detailed information in our Privacy Policy.

Are you GDPR & CCPA compliant?

Yes, Refiner is GDPR & CCPA compliant. You can find more information in our Terms of Service and Privacy Policy.

Create your free account now

Getting started with Refiner is easy and takes a couple of minutes only. No credit card required.

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