Put yourself in the shoes of your users and experience our high converting and fully customizable survey widgets in action.
No matter in which stage you are, Refiner has the right pricing plan for you. Start with a 14-day free trial today. No credit card required.
Ideal for SaaS companies looking to close the customer feedback loop with on-brand microsurveys
Ideal for companies looking to drive growth with perfectly timed & personalized survey campaigns
Ideal for companies looking to gather customer feedback at scale throughout the entire user’s journey
Monthly Active Users (MAUs)
5.000 - 30.000
Monthly Survey Responses
Website Popup Surveys
Native Mobile SDK (iOS & Android)
Multiple choice questions
Free form questions
Star, Thumbs-up & Heart- Ratings
Custom instructions & Thank-You notes
Net Promoter Score (NPS) surveys
Customize survey design
Hide Refiner logo
Full white label widget
Customize widget design
Personalize surveys with Liquid Tags
Target users by trait
Target users by behavior
Time based triggers
Page visit triggers
Smart follow-up mode
Create shareable survey links
Identify users with URL parameters
Brandable survey page
Embed surveys in HTML emails
Brandable landing page
Segments / Target Audiences
Segment users by traits
Segment users by behavior
Bar & Pie-Charts
NPS & CSAT Charts
CSV & Excel Export
Import user traits
Import company traits
Track user events
Monthly / Annual
Pay by bank transfer
Self-serve Help Center
Email & Live Chat
Email, Live Chat & Phone
Monthly Active Users (MAU) is the number of users that interact with your product in a given calendar month. In the case of Refiner, MAU is usually the number of users that logged in to your SaaS app. If you use Refiner without identifying your users in anonymous mode (website survey, generic survey link, ...), we count the number of users that interacted with your surveys (saw, dismissed or completed a survey) instead.
When you exceed the number of Monthly Active Users associated with your subscription plan, we’ll give you a heads up by email. There won’t be any immediate additional charges and your account will continue to run. If you continue to exceed the limit, your plan will be upgraded to the next higher subscription plan for the coming billing period.
More customer feedback means more insights and learnings. This is why all our paid plans come with unlimited survey responses. To prevent abuse, we implemented an upper limit that equals roughly to ten times your Monthly Active Users.
Absolutely! You can create a free trial and try out Refiner at any time. No credit card is requried to get started. Our free trial gives you access to all product features and allows you to launch your first survey campaign.
Our free trial is designed to let you experience the full value of Refiner and confirm technical fit. You will get immediate access to all product features and you can collect up to 50 survey responses. Your free trial will remain active for 14 days by default. We will be happy to extend your trial if you need more time.
Yes, we do! Our Essentials and Growth plans can be purchased with monthly or annual billing. Annual plans are cheaper and give you a reduction of approximately 17% compared to montly payments. Enterprise plans are only available with annual billing.
You can cancel, upgrade or downgrade your subscription at any time. Once you change your plan, the monthly payment will automatically be adjusted with the next billing cycle. If you upgrade, you can use the additional quota right away.
Absolutely! We are happy to answer all questions you might have. Click here to contact us, and we will get back to you asap.
Yes, Refiner is fully GDPR & CCPA compliant.
Getting started is easy and takes a couple of minutes only. No credit card required. No hidden fees.