Simple pricing that scales with your needs

All our plans come with a 7-day free trial. No credit card required to get started.

Essentials Survey your users and uncover actionable customer insights
$ 39 /month
  • Create custom surveys
  • NPS & CSAT surveys
  • Logic Jumps
  • Brandable survey widget
  • Hosted survey pages
  • Slack & Email notifications
  • Zapier integration
  • Up to 1.000 responses /mo
  • See all features
  • Everything from Essentials
  • Up to 5.000 responses /mo
  • Full white label
  • REST API & Webhooks
  • integration
  • See all features
Enterprise Capture and manage customer insights at scale
Starting at $ 199 /month
  • Everything from Growth
  • 10.000+ responses / mo
  • Native CRM integrations
  • Custom terms & contracts
  • Premium Support
  • See all features

Compare all features

Basic Survey Features Essentials Growth Enterprise
Active Surveys 3 10 30
Monthly Survey Responses Up to 1.000 Up to 5.000 10.000 or more
Multiple choice questions
Free form questions
Star, Thumbs-up & Heart- Ratings
Custom instructions & Thank-You notes
Net Promoter Score (NPS) surveys
Logic Jumps One per survey Unlimited Unlimited
In-app Survey Widgets Essentials Growth Enterprise
Survey identified & anonymous users
Choose widget position
Customize widget design
Full white label widget
Segment users by traits & behavior
Time based triggers
Page visit triggers
Launch surveys ad-hoc
Smart follow-up mode
Hosted Survey Pages Essentials Growth Enterprise
Create shareable survey page
Embed survey questions in emails
Identify users with URL parameters
Customize survey page design
Analytics Essentials Growth Enterprise
Create custom user segments Up to 5 Unlimited Unlimited
Segment by user traits & behavior
Customizable Dashboard
Bar & Pie-Charts
NPS Chart
Feedback Hub
CSV & Excel Export
Installation Methods Essentials Growth Enterprise
Javascript Client
Google Tag Manager
NPM Wrapper
Wordpress Plugin
Advanced Installation Options Essentials Growth Enterprise
Import additional user traits
Track user behavior
Launch Javascript callbacks
Prefill responses
Hidden Fields
Cloud Integrations Essentials Growth Enterprise
Account & Contract Essentials Growth Enterprise
Environments / Projects 2 6 Unlimited
Team members 10 30 Unlimited
Terms Monthly & annual Monthly & annual Annual
Custom contracts
Pay by bank transfer
Assisted Installation
Support Email Email & Live Chat Email, Live Chat & Phone

Frequently Asked Questions

How does the fee trial work?

Your free 7-day trial starts when you create an account. During this time you'll have access to all features of Refine and you can collect up to 25 survey responses. Once your free trial is over, some features will stop working and your account will be put on a limited free plan (see below).

Do you have a free plan?

Yes, we do! Once your 7-day trial is over we'll put your account on a free plan. The free plan includes all features of the Essentials plan but only covers 25 survey responses per month.

What features are included in the free plan?

Our free plan is basically like the Essentials plan but only includes 25 survey responses per month. Once you reach the maximum number of responses, we won't show your surveys until new credits are available.

How many survey responses can I capture each month?

Each subscription plan comes with a number of survey responses that are incluced each month. We set the number of survey responses pretty high and most of our customers never hit the limits of their plans.

What happens if I collect more responses in a given month?

If you are approaching your monthly quota of survey responses we will send you an email. You can then decide to pause your surveys or keep them running. If you keep them running and go over your monthly quota, we'll charge a small fee for each additional survey response. Additional credits have the exact same price as the credits that are included in your pricing plan.

Can I cancel, up- or downgrade my subscription any time?

You can cancel, upgrade or downgrade your subscription at any time. Once you change your plan, the monthly payment will automatically be adjusted with the next billing cycle. If you upgrade, you can use the additional quota right away.

Do you offer annual payments?

Yes, we do! All monthly plans are also available as yearly subscriptions. When subscribing to a yearly plan, you'll get two months for free which equals to a reduction of 16.7%. Just reach out to us and we'll get you set up.

Can I speak with someone or have a demo first?

Absolutely! We are happy to answer all questions you might have. Click here to contact us, and we will get back to you asap.

What about data security?

We take security and data privacy very seriously and you can find detailed information in our Privacy Policy.

Are you GDPR compliant?

Yes, Refiner is GDPR compliant. You can find more information in our Terms of Service and Privacy Policy.

Create your free account now

Getting started with Refiner is easy and takes a couple of minutes only. No credit card required.

Start Free Trial Live Demo