Start Using Refiner For Free

Our free plan includes all basic features. Paid plans let you collect more data and give you access to premium features. Getting started takes a couple of minutes only. No credit card required.

Starter
Free
Unlimited Survey Responses
1,000 Monthly Active Users
Includes all basic features
  • Unlimited surveys
  • All question types
  • Response based branching
  • User segmentation
  • Basic survey triggers
  • Slack notifications
  • Zapier integration
Everything from Starter plus
  • Hide Refiner branding
  • Segment integration
  • REST API & Webhooks
Scale
$ 79 / month
Unlimited Survey Responses
10,000 Monthly Active Users
Everything from Growth plus
  • Advanced survey triggers
  • Pre-signup profiling
  • CRM & analytics integrations

Frequently Asked Questions

Do you charge for the number of survey responses?

Refiner's pricing is not based on the numbers of surveys shown to your user, nor the amount of responses you capture. Our pricing is based on how many users are using your service on a monthly basis.

What does Monthly Active Users exactly mean?

A Monthly Active User (MAU) is a user who was using your service in any capacity a given month.

What does "All Question Types" mean?

Refiner allows you to ask your users any kind of questions. Available types of questions include single & multiple choice, open-ended text responses, yes/no questions, Net Promoter Score (NPS) rating, as well as custom star ratings. You can also add instructions and Call-To-Actions to your survey widgets.

What if I exceed my plan's limit?

When you approach your plan limit we will send you an email informing you about the situation. We will then charge a small over-usage fee for each additional active user.

Can I cancel, up- or downgrade my subscription any time?

You can cancel, upgrade or downgrade your subscription at any time. Once you change your plan, the monthly payment will automatically be adjusted with the next billing cycle. If you upgrade, you can use the additional quota right away.

Can I speak with someone first?

Absolutely! We are happy to answer all questions you might have. Click here to contact us, and we will get back to you asap.

Do you offer annual payments?

Yes, we do! All monthly plans are also available as yearly subscriptions. When subscribing to a yearly plan, you'll get two months for free which equals to a reduction of 16.7%. For Business and tailored yearly plans, we also offer the possibility to pay by invoice.

What about data security?

We take security and data privacy very seriously and you can find detailed information in our Privacy Policy.

Are you GDPR compliant?

Yes, Refiner is GDPR compliant. You can find more information in our Terms of Service and Privacy Policy.