How does the free trial work?
Your free 7-day trial starts when you create an account. During this time you’ll have access to all features of Refine and you can collect up to 25 survey responses. Once your free trial is over, some features will stop working and your account will be put on a limited free plan (see below).
Can I cancel, up- or downgrade my subscription any time?
You can cancel, upgrade or downgrade your subscription at any time. Once you change your plan, the monthly payment will automatically be adjusted with the next billing cycle. If you upgrade, you can use the additional quota right away.
How many survey responses can I collect each month?
Each subscription plan comes with a number of survey responses that are incluced each month. We set the number of survey responses pretty high and most of our customers never hit the limits of their plans.
Do you offer annual payments?
Yes, we do! All monthly plans are also available as yearly subscriptions. When subscribing to a yearly plan, you’ll get two months for free which equals to a reduction of 16.7%. Just reach out to us and we’ll get you set up.
What if I collect more responses in a given month?
Each paid subscription comes with a certain number of included survey responses. If you collect more survey responses than included in your plan, we’ll simple add an over-usage charge to your upcoming bill. The total cost will be calculated as "Subscription Plan Price / Credits Included * Credits Used". We’ll inform you by email once you approach your monthly quota. You can then decide to pause your surveys or to keep them running.
Can I speak with someone or have a demo first?
Absolutely! We are happy to answer all questions you might have. Click here to contact us, and we will get back to you asap.
What are Monthly Tracked Users (MTU)?
Monthly Tracked Users (MTU) is typically the number of users that interacted with your product in a given calendar month. In the case of Refiner, MTU is usually the number of users that logged in to your app. If you use Refiner without identifying your users (website survey, hosted survey pages, ...), we count the number of users that interacted with a survey (saw, dismissed or completed a survey).
What about data security?
We take security and data privacy very seriously and you can find detailed information in our Privacy Policy.
Are you GDPR & CCPA compliant?
Yes, Refiner is GDPR & CCPA compliant. You can find more information in our Terms of Service and Privacy Policy.
Do you have a free plan?
Yes, we do! Once your 7-day trial is over we’ll put your account on a free plan. The free plan includes all features of the Essentials plan but only covers 25 survey responses per month.
What features are included in the free plan?
Our free plan is basically like the Essentials plan but only includes 25 survey responses per month. Once you reach the maximum number of responses, we won’t show your surveys until new credits are available.