Put yourself in the shoes of your users and experience our high converting and fully customizable survey widgets in action.
No matter in which stage you are, Refiner has the right pricing plan for you. Start with a 14-day free trial today. No credit card required.
Ideal for SaaS companies looking to close the customer feedback loop with on-brand microsurveys
Ideal for companies looking to drive growth with perfectly timed & personalized survey campaigns
Ideal for companies looking to gather customer feedback at scale throughout the entire user’s journey
Simultaneously Published Surveys
8
24
Unlimited
Monthly Active Users (MAUs)
5.000 - 30.000
Monthly Survey Responses
Unlimited*
Environments
2
6
Web-App Survey
Email Surveys
Survey Links
Website Popup Surveys
Native Mobile SDK (iOS & Android)
React-Native
Multiple choice questions
Free form questions
Star, Thumbs-up & Heart- Ratings
Custom instructions & Thank-You notes
Net Promoter Score (NPS) surveys
CSAT surveys
Logic Jumps
Customize survey design
Hide Refiner logo
Full white label widget
Customize widget design
Personalize surveys with Liquid Tags
Target users by trait
Target users by behavior
Time based triggers
Page visit triggers
Smart follow-up mode
Survey throttling
Javascript callbacks
Create shareable survey links
Identify users with URL parameters
Brandable survey page
Embed surveys in HTML emails
Brandable landing page
Segments / Target Audiences
20
40
Segment users by traits
Segment users by behavior
Reporting Dashboards
1
Bar & Pie-Charts
NPS & CSAT Charts
Response Tagging
Feedback Hub
CSV & Excel Export
Import user traits
Import company traits
Track user events
Prefill responses
Hidden Fields
Zapier
Make
Userlist
Customer.io
Segment.com
Webhooks
REST API
Email
Slack
Team Members
Google SSO
SAML
Payment Terms
Monthly / Annual
Annual
Procurement
Custom contracts
Pay by bank transfer
Concierge Support
Self-serve Help Center
Support
Email & Live Chat
Email, Live Chat & Phone
Monthly Active Users (MAU) is the number of users that interact with your product in a meaningful way in a given month. For example, users that log-in to your app or perform a certain key action. MAU is a key metric of our pricing model, allowing us to offer highly flexible pricing tiers that adapt to your needs. Learn more here.
More customer feedback means more insights and learnings. This is why all our paid plans come with unlimited survey responses.
When you exceed the number of Monthly Active Users included in your subscription plan, we’ll give you a heads up by email. There won’t be any immediate additional charges and your account will continue to run. If you continue to exceed the limit, we’ll ask you to upgrade your subscription.
Absolutely! You can create a free trial and try out Refiner at any time. No credit card is requried to get started. Our free trial gives you access to all product features and allows you to launch your first survey campaign.
Our free trial is designed to let you experience the full value of Refiner and confirm technical fit. You will get immediate access to all product features and your trial account will stay active for 14 days. While our paid plans include unlimited survey responses, our free trials are capped at 200 survey responses. We will be happy to extend your trial if you need more time. Just contact our team here.
Yes, we do! Our Essentials and Growth plans can be purchased with monthly or annual billing. Annual plans are cheaper and give you a reduction of approximately 17% compared to montly payments. Enterprise plans are only available with annual billing.
You can cancel, upgrade or downgrade your subscription at any time. Once you change your plan, the monthly payment will automatically be adjusted with the next billing cycle. If you upgrade, you can use the additional quota right away.
Absolutely! We are happy to answer all questions you might have. Click here to contact us, and we will get back to you asap.
We take security and data privacy very seriously. You can find detailed information in our Security Statement and our Privacy Policy.
Yes, Refiner is fully GDPR & CCPA compliant.
Getting started is easy and takes a couple of minutes only. No credit card required. No hidden fees.