Simple pricing that scales with your needs

All our plans come with a 7-day free trial. No credit card required to get started.

Essentials

$ 49/month

Survey your users and uncover actionable customer insights

  • Create custom micro surveys
  • NPS, CSAT, CES surveys
  • Brandable survey widgets
  • Segment your users
  • Logic jumps & personalization
  • Recurring surveys
  • Shareable survey links
  • Email surveys
  • Slack & email alerts
  • Zapier & Integromat integration
  • Up to 1.000 responses /mo
  • Up to 10.000 MTUs
See all features

Growth

$ 129/month

Accelerate growth with real time customer feedback

  • Everything from Essentials
  • Track user events
  • Hidden & prefilled fields
  • Segment.com integration
  • Webhooks
  • Up to 5.000 responses /mo
  • Up to 50.000 MTUs
See all features

Enterprise

Let's talk

Capture and integrate customer feedback at scale

  • Everything from Growth
  • Full white label
  • Full API access
  • Custom terms & contracts
  • Premium support
  • Unlimited responses /mo
  • Unlimited MTUs
See all features

Compare all features

Essentials

$ 49/month

Start Free Trial

Growth

$ 129/month

Start Free Trial

Enterprise

Let's talk

Contact sales

Account Limits

Active Surveys

4

18

Unlimited

Survey Responses / Month

1.000

5.000

Unlimited

Monthly Tracked Users (MTU)

10.000

50.000

Unlimited

Environments

2

4

Unlimited

Survey Features

Multiple choice questions

Free form questions

Star, Thumbs-up & Heart- Ratings

Custom instructions & Thank-You notes

Net Promoter Score (NPS) surveys

Logic Jumps

Customize survey design

Hide Refiner logo

Full white label widget

In-app Survey Widgets

Survey identified & anonymous users

Choose widget position

Customize widget design

Personalize survey content

Target users by trait

Target users by behavior

Time based triggers

Page visit triggers

Smart follow-up mode

Javascript callbacks

Survey Links

Create shareable survey links

Identify users with URL parameters

Brandable survey page

Personalize survey content

Email Surveys

Embed surveys in HTML emails

Identify users with URL parameters

Brandable landing page

Analytics

Segments / Target Audiences

10

30

Unlimited

Segment users by traits

Segment users by behavior

Customizable Dashboard

Bar & Pie-Charts

NPS Chart

Feedback Hub

CSV & Excel Export

User Data Integration

Import user traits

Import company traits

Track user events

Prefill responses

Hidden Fields

Third Party Integrations

Zapier

Integromat

Segment.com

Webhooks

REST API

Team Alerts

Email

Slack

Installation Methods

Javascript Client

Google Tag Manager

NPM Wrapper

Account & Contract

Team Members

3

12

Unlimited

Google SSO

SAML

Payment Terms

Monthly / Annual

Monthly / Annual

Annual

Procurement

Custom contracts

Pay by bank transfer

Assisted Installation

Payment Terms

Support

Email & Live Chat

Email, Live Chat & Phone

Frequently Asked Questions

How does the free trial work?

Your free 7-day trial starts when you create an account. During this time you’ll have access to all features of Refine and you can collect up to 25 survey responses. Once your free trial is over, some features will stop working and your account will be put on a limited free plan (see below).

Can I cancel, up- or downgrade my subscription any time?

You can cancel, upgrade or downgrade your subscription at any time. Once you change your plan, the monthly payment will automatically be adjusted with the next billing cycle. If you upgrade, you can use the additional quota right away.

How many survey responses can I collect each month?

Each subscription plan comes with a number of survey responses that are incluced each month. We set the number of survey responses pretty high and most of our customers never hit the limits of their plans.

Do you offer annual payments?

Yes, we do! All monthly plans are also available as yearly subscriptions. When subscribing to a yearly plan, you’ll get two months for free which equals to a reduction of 16.7%. Just reach out to us and we’ll get you set up.

What if I collect more responses in a given month?

Each paid subscription comes with a certain number of included survey responses. If you collect more survey responses than included in your plan, we’ll simple add an over-usage charge to your upcoming bill. The total cost will be calculated as "Subscription Plan Price / Credits Included * Credits Used". We’ll inform you by email once you approach your monthly quota. You can then decide to pause your surveys or to keep them running.

Can I speak with someone or have a demo first?

Absolutely! We are happy to answer all questions you might have. Click here to contact us, and we will get back to you asap.

What are Monthly Tracked Users (MTU)?

Monthly Tracked Users (MTU) is typically the number of users that interacted with your product in a given calendar month. In the case of Refiner, MTU is usually the number of users that logged in to your app. If you use Refiner without identifying your users (website survey, hosted survey pages, ...), we count the number of users that interacted with a survey (saw, dismissed or completed a survey).

What about data security?

We take security and data privacy very seriously and you can find detailed information in our Privacy Policy.

Are you GDPR & CCPA compliant?

Yes, Refiner is GDPR & CCPA compliant. You can find more information in our Terms of Service and Privacy Policy.

Do you have a free plan?

Yes, we do! Once your 7-day trial is over we’ll put your account on a free plan. The free plan includes all features of the Essentials plan but only covers 25 survey responses per month.

What features are included in the free plan?

Our free plan is basically like the Essentials plan but only includes 25 survey responses per month. Once you reach the maximum number of responses, we won’t show your surveys until new credits are available.

Try Refiner for free

Getting started is easy and takes a couple of minutes only. No credit card required.