Simple pricing that scales with your needs

No matter in which stage you are, Refiner has the right pricing plan for you. Start with a 14-day free trial today. No credit card required.

Billed monthly
Billed annually


Ideal for SaaS companies looking to close the customer feedback loop with on-brand microsurveys

Monthly Active Users
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$ /month

  • Get started in minutes with our NPS, CSAT, CES, and PMF templates
  • Build custom survey flows
  • In-App surveys (Web & Mobile)
  • Shareable survey links
  • Email surveys
  • Recurring surveys
  • Slack & email alerts
  • Zapier & Make integration
  • Unlimited survey responses
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Ideal for companies looking to drive growth with perfectly timed & personalized survey campaigns

Monthly Active Users
Let's talk
$ /month

  • Everything from Essentials
  • Track user events
  • Two-way data sync with
  • Advanced segmentation & targeting
  • Unlimited reporting dashboards
  • API & Webhooks
  • Hidden fields
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Ideal for companies looking to gather customer feedback at scale throughout the entire user’s journey

Book a discovery call to discuss your customer feedback needs and get a tailored quote.
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  • Run any number of survey campaigns (NPS, CSAT, CES, PMF, product feedback, ...) simultaneously
  • Unlimited team members, SSO and fine grained access rights
  • Full white-label survey design
  • Multi language surveys
  • Yearly contract with dedicated support representative, concierge service and consulting
  • Custom MAUs limits
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Account Limits

Active Surveys




Monthly Active Users (MAUs)

5.000 - 30.000

5.000 - 30.000


Monthly Survey Responses








Survey Distribution Channels

Web-App Survey

Email Surveys

Survey Links

Website Popup Surveys

Native Mobile SDK (iOS & Android)


Survey Features

Multiple choice questions

Free form questions

Star, Thumbs-up & Heart- Ratings

Custom instructions & Thank-You notes

Net Promoter Score (NPS) surveys

CSAT surveys

Logic Jumps

Customize survey design

Hide Refiner logo

Full white label widget

In-app Survey Widgets

Customize widget design

Personalize surveys with Liquid Tags

Target users by trait

Target users by behavior

Time based triggers

Page visit triggers

Smart follow-up mode

Survey throttling

Javascript callbacks

Survey Links

Create shareable survey links

Identify users with URL parameters

Brandable survey page

Personalize surveys with Liquid Tags

Email Surveys

Embed surveys in HTML emails

Identify users with URL parameters

Brandable landing page


Segments / Target Audiences




Segment users by traits

Segment users by behavior

Reporting Dashboards




Bar & Pie-Charts

NPS & CSAT Charts

Response Tagging

Feedback Hub

CSV & Excel Export

User Data Integration

Import user traits

Import company traits

Track user events

Prefill responses

Hidden Fields

Third Party Integrations






Team Alerts



Account & Contract

Team Members




Google SSO


Payment Terms

Monthly / Annual

Monthly / Annual



Custom contracts

Pay by bank transfer

Concierge Support

Self-serve Help Center



Email & Live Chat

Email, Live Chat & Phone

Frequently Asked Questions

What are Monthly Active Users (MAU)?

Monthly Active Users (MAU) is the number of users that interact with your product in a given calendar month. In the case of Refiner, MAU is usually the number of users that logged in to your SaaS app. If you use Refiner without identifying your users in anonymous mode (website survey, generic survey link, ...), we count the number of users that interacted with your surveys (saw, dismissed or completed a survey) instead.

What happens when you exceed the number of Monthly Active Users (MAUs)?

When you exceed the number of Monthly Active Users associated with your subscription plan, we’ll give you a heads up by email. There won’t be any immediate additional charges and your account will continue to run. If you continue to exceed the limit, your plan will be upgraded to the next higher subscription plan for the coming billing period.

Is there a limit on the number of survey responses?

More customer feedback means more insights and learnings. This is why all our paid plans come with unlimited survey responses. To prevent abuse, we implemented an upper limit that equals roughly to ten times your Monthly Active Users.

Can I try Refiner before committing to a subscription?

Absolutely! You can create a free trial and try out Refiner at any time. No credit card is requried to get started. Our free trial gives you access to all product features and allows you to launch your first survey campaign.

How exactly does the free trial work?

Our free trial is designed to let you experience the full value of Refiner and confirm technical fit. You will get immediate access to all product features and you can collect up to 50 survey responses. Your free trial will remain active for 14 days by default. We will be happy to extend your trial if you need more time.

Do you offer annual payments?

Yes, we do! Our Essentials and Growth plans can be purchased with monthly or annual billing. Annual plans are cheaper and give you a reduction of approximately 17% compared to montly payments. Enterprise plans are only available with annual billing.

Can I cancel, up- or downgrade my subscription any time?

You can cancel, upgrade or downgrade your subscription at any time. Once you change your plan, the monthly payment will automatically be adjusted with the next billing cycle. If you upgrade, you can use the additional quota right away.

Can I speak with someone or have a demo first?

Absolutely! We are happy to answer all questions you might have. Click here to contact us, and we will get back to you asap.

What about data security?

We take security and data privacy very seriously. You can find detailed information in our Security Statement and our Privacy Policy.

Are you GDPR & CCPA compliant?

Yes, Refiner is fully GDPR & CCPA compliant.

Try Refiner for free

Getting started is easy and takes a couple of minutes only. No credit card required. No hidden fees.