Introduction

Welcome to the Refiner Documentation!

On the following pages we’ll cover everything you’ll need to know to get started with Refiner.

You’ll also find detailed information on how to customize Refiner and sync survey responses with the tools you already use.

Before we dive into the details, let’s talk a bit about Refiner first.

What is Refiner?

Refiner is a user feedback & customer survey tool for data driven SaaS companies. We believe that customer feedback is an important pillar for SaaS companies at every growth stage and across all teams.

Our platform focuses on Micro Surveys. As the name suggests, these surveys are quick to fill out and usually contain not more than two or more steps.

You can launch our survey widget inside a web application, on your website or embed them inside an email. Surveys can also be shared with a link.

Refiner supports a variety of use-cases, such as tacking customer satisfaction (NPS & CSAT surveys), user profiling, product feature research, etc. In fact, our customer love the ability to run different kind of surveys across different channels.