Introduction

Welcome to the Refiner Documentation!

On the following pages we cover everything you need to know to get started with Refiner. You’ll find detailed information on how to customize Refiner to meet your needs, analyze survey responses and sync your data with third party services.

Before we dive into all the details, let’s cover some high level concepts first.

What is Refiner?

Refiner is a customer feedback survey solution for SaaS companies. Unlike other platforms, we are specialized in microsurveys and focused on the needs of data-driven SaaS companies.

Where and how can you survey users?

At Refiner we love in-app surveys for various reasons. There are however situations where they don’t work, which is why we also provide email surveys and shareable survey links.

How to build your first survey?

Using Refiner is simple and creating a survey usually takes a couple of minutes only. Give it a try and see for yourself!

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