Customize Questions

Introduction

While our survey templates will get you started with just a few clicks, the real power of Refiner lies in its ability to customize surveys to your needs.

On this page we explain how you can add additional questions, arrange them in any order, and customize them.

Add a question to your survey

To add a new question, hover your mouse between two questions or click on “Add element” at the end of the survey question list.

You can then choose one of our supported question types.

Information specific to each question type can be found on the following pages:

• Instruction Panel
• Multiple Choice Question
• Open Text Question
• Net Promoter Score (NPS)
• Customer Satisfaction (CSAT)
• Generic Rating Scale
• Yes / No Question
• Call To Action (CTA)
• Contact Information
• Thank-You Note

Customize text elements

One of the strengths of Refiner is the ability to fully customize survey questions. Clicking on any question reveals all important options. Some question types also have Advanced Settings allowing further customization.

Rearrange questions

You can freely rearrange the question flow with our drag & drop feature. Place your mouse on the left edge of a question, click and hold, then move the question to its new position.

Delete a question

To delete a question, click on the question header to reveal all question options. You’ll see a “Remove element” link in the bottom right corner of your question.

Advanced Options

Most questions in Refiner offer Advanced Options. You can reveal them by clicking on “Show advanced options” in the bottom of each question.