Follow-up Mode

Our Follow-Up mode will help you increase response and completion rates of In-Product Surveys.

When enabled, a survey will re-appear multiple times, until the user provides a response or dismisses the survey. The goal of the Follow-Up Mode is usually reached when the user responded to the survey once.

You can enable the Follow-up Mode in the “Targeting” tab of the survey editor.

The Follow-Up feature has multiple settings which allow you to find the right balance between being persistent, but not too intrusive at the same time.

You can choose what goal you want to reach (e.g. user responded to first question, user completed the entire survey, user responded or dismissed), how many times you want to follow-up, and how much time should pass between each follow-up.

You can also limit the follow-up sequence to a certain time window. This option is useful if your users don’t log in to your app regularly. Stopping the follow-up sequence after a certain time elapsed ensures that survey views are not dragging along for too long.

To guarantee a good user experience, we recommend to show the survey not too often and wait at least a couple of minutes between each round. The right settings depend on your use-case and your goals.

Please note: The Follow-Up mode is different to “Recurring Surveys“. The goal of the Follow-Up Mode is to collect one single response from each user. Recurring surveys on the other hand, have the goal to collect multiple responses over a longer period of time (e.g. every 90 days).