Net Promoter Score (NPS)
The Net Promoter Score (NPS) is a standardized question type commonly used to measure customer loyalty and the willingness of a customer to recommend your service on a scale of 0 to 10.
Respondents are grouped into three groups: Detractors (0-6), Passives (7 or 8) and Promoters (9 or 10). Based on the three groups, a Net Promoters Score is calculated.
Ratings can be displayed with a NPS rating charts on our dashboard.