MoEngage integration
You can now sync survey responses and interactions to your MoEngage account, as well as sending Refiner Email Surveys through MoEngage. [more]
Product Updates
Chattermill integration
Our new Chattermill integration sends completed Refiner survey responses to Chattermill for analysis alongside feedback from your other sources. [more]
Set priorities for competing surveys
You can now assign a Priority to your surveys. When two or more surveys match a user’s trigger conditions at the exact same time, Refiner shows the survey… [more]
Spambot detection
You can now block survey traffic from IP addresses associated with bots, datacenters, or anonymous proxies. [more]
Survey logic, directly on each element
You can now configure Survey Logic directly on each question or element through the new Logic tab. [more]
Batch integration
You can now sync survey responses and interactions to your Batch account, as well as sending Refiner Email Surveys through Batch. [more]
Survey changelog
You can now see what changed in a survey, when it changed, and who made the change with the new survey changelog. [more]
Tag Discovery
We’re introducing Tag Discovery, a new AI-powered feature that helps you uncover emerging topics and patterns in your survey feedback. [more]
A fresh new Refiner navigation
We’ve redesigned Refiner’s app navigation to make the product easier to explore and better reflect how the platform is evolving. [more]
More metrics in Scheduled Digests
Scheduled Digests can now include more than just survey views and response counts. [more]
New API filtering for response and reporting data
The public API now supports filtering by response data, contact data, and account data on the /responses and /reporting routes. [more]
Trusted Domains
You can now restrict JavaScript SDK traffic to a list of trusted domains. This helps prevent third parties from reusing your Environment ID from another website. [more]
Prevent overlap with Lookback Period
You can now limit the Prevent Overlap option to recent survey interactions. [more]
Survey Page View Tracking
You can now track how often your Survey Pages are viewed. Enable View Tracking to record page views and better understand how many people opened a survey… [more]
Require user consent
Our JavaScript SDK now gives you better control over user consent and browser storage. [more]
n8n Integration
Refiner now integrates better with n8n. Send survey responses from Refiner to n8n workflows using webhooks, and use n8n to update user data in Refiner… [more]
Kiosk Mode for Survey Pages
Survey Pages now support Kiosk Mode for surveys completed repeatedly on a shared device. [more]
Create multiple API Keys
You can now create and manage multiple API keys in your Refiner environment. [more]
New chart option: Show top results only
Charts with many answer options or tags can quickly become difficult to read. [more]
Distribution pie-chart for NPS, CSAT, and Ratings
You can now display a distribution pie chart on the right side of your NPS, CSAT, and Rating Average charts. [more]
Clear response data
You can now remove all response data for a specific survey directly from the survey editor. [more]
Create test data for surveys
You can now generate realistic test responses for any survey in Refiner. [more]
Choose a sheet in Google Sheets integration
You can now define which sheet Refiner should add new rows to in your Google Sheets integration. [more]
Customize email alert subject lines
You can now customize the subject line of Email Alerts in Refiner. [more]
New segment filter: User Id
We’ve improved our segmentation engine with a new data filter for User Id. [more]
Cross-campaign behavior
We’ve added new cross-campaign behavior settings to help you better coordinate multiple survey campaigns. [more]
Integration logs
You can now access detailed request logs on all integration pages. [more]
Enterpret integration
The Enterpret integration allows you to sync new Refiner survey responses to Enterpret in real time. [more]
Add Disclaimer text
SOC2 Type II renewed
We’re happy to share that we have successfully renewed our SOC 2 Type II certification. [more]
Full 5-color support for CSAT scales
You can now define all five colors in your CSAT scale. Previously, CSAT surveys only supported three configurable colors: negative, neutral, and positive. [more]
Configure session duration
You can now configure how long users stay logged in while inactive. [more]
Two-Factor Authentication
Two-Factor Authentication (2FA) is now available for all Refiner accounts. [more]
Improved survey throttling
You can now control how survey-level throttling interacts with your global environment limits. [more]
New survey change log API
We’ve introduced a new API endpoint at /forms/history, giving you full visibility into how your surveys evolve over time. [more]
Chart controls available on Public Dashboards
Chart controls such as date grouping, ordering, and switching between percentage and total counts are now available on Public Dashboards. [more]
New Distribution Trend Chart
We’ve introduced the new Distribution Trend Chart to help you better understand how survey responses evolve over time. [more]
Configure Client Storage Method
You can now control how the JavaScript SDK stores data in the browser using setClientStorageMethod. [more]
Improved Accessibility for surveys
We’ve made several enhancements to improve the accessibility and usability of our survey widget. [more]
Improved Bar Charts
We’ve added a new option to bar charts that lets you choose how percentages are calculated. [more]
New integration: Permutive
You can now automatically send survey responses from Refiner to Permutive and use customer feedback to enrich your audience cohorts. [more]
New integration: Fivetran
We’ve launched a new Fivetran integration, allowing you to sync your Refiner survey data directly to your data warehouse. [more]
Date range picker for public dashboards
Public dashboards use the date range configured in its dashboard settings by default. [more]
New SDK method to disable client
We’ve added a new “disableClient” method to our JavaScript SDK and Mobile SDK. [more]
More environments on Essentials and Growth plans
We’ve increased the number of available environments on our paid Essentials and Growth plans, free of charge. [more]
Improved Rating Matrix question rendering
On survey pages and selected web-app popup layouts, Rating Matrix questions now automatically adjust their width based on the available space. [more]
Slack and Teams Digest
We’ve added Slack Digests and Microsoft Teams Digests to make it even easier to share survey core metrics where your team already works. [more]
Contact Data Filter for response list & dashboard
We’ve introduced a new Contact Data filter bank to give you more powerful ways to segment and analyze survey responses. [more]
Iterable integration
We’re excited to introduce our new Iterable integration, letting you embed Refiner surveys directly into your Iterable campaigns and sync survey interaction… [more]
Braze integration
We’re launching our new integration with Braze, enabling you to embed Refiner surveys directly within your Braze campaigns and sync survey interaction events… [more]
Vero Integration
We’re excited to announce our new Vero integration, now available to help you embed Refiner surveys directly into your Vero campaigns and sync survey… [more]
New reporting chart: Tags Timeline
You can now visualize how customer feedback trends over time with the Tags Timeline chart. [more]
New “Once per session” recurring option
We’re excited to introduce a new recurrence mode for your in-product surveys: Once per session. [more]
Improved page matching rules
We just released an upgrade to our Page Visit trigger that gives you more flexibility when targeting surveys inside your web app. [more]
Multiple translation improvements
We’ve rolled out a series of enhancements to make translating your surveys smoother, faster, and more reliable than ever. Here’s what’s new: [more]
Restricted survey publishing workflow
We’ve updated Refiner’s authorization system to give teams more control over who can publish surveys. [more]
New user role for Finance
We’ve expanded our authorization system with a brand-new Finance role. [more]
Simplified navigation in the Survey Editor
We’ve made improvements to the survey editor to make setting up in-app surveys simpler and more intuitive. [more]
Global data filters for Reporting Dashboards
We’re excited to announce a significant update to our reporting dashboards, designed to make exploring and analyzing your survey data more intuitive and… [more]
New information panel for User Segments
We’ve introduced a new information panel to give you better visibility and control over your user segments. [more]
Improved table view for survey list
We’ve enhanced the table view in the survey list to help you find the information you need more quickly and efficiently. [more]
HIPAA Compliance
We’re excited to announce that Refiner is now HIPAA compliant. [more]
Multi Response Handling in User Segments
We’re excited to announce a powerful enhancement to our segmentation engine that gives you greater control when building segments based on survey responses. [more]
Duplicate Survey Questions
To make building surveys faster and easier, you can now duplicate any survey question with just one click. [more]
New Expert-Made Survey Templates
New Sidebar Toggle and UI Improvements
We’ve made it easier to work the way you want. Our sidebar can now be permanently pinned or hidden – so whether you prefer a focused view or quick access to… [more]
New font families: Enciode Sans and Afacad Flux
We’ve expanded your design options! You can now choose Encode Sans and Afacad Flux as font families for your surveys. [more]
Get CSAT score from 1-5 ratings
We’re excited to share that our CSAT charts just got smarter! Until now, they could only display survey responses from CSAT questions. [more]
New Option for Data Integrations: Include All User Traits
We’ve added a new option to our data integrations that allows you to include not just the data linked to a survey response, but the full set of user traits… [more]
New targeting option: Exclude Users Based on Past Interactions
You can now exclude users from a survey’s Target Audience based on their interactions with other surveys – no need to create a custom user segment first! [more]
Automatically collect contextual metadata
Refiner now lets you automatically collect metadata about your users and their environment. [more]
Search for /contacts API route
The /contacts API endpoint has been enhanced to support search functionality, aligning it with the search capabilities already available in the dashboard. [more]
Improved User Details Panel
The user details panel has received a visual upgrade, making it easier to distinguish between different types of data linked to a user profile: [more]
Daily, Weekly & Monthly Digests
We’re excited to announce the launch of a highly requested feature: Email Digests. [more]
Add response tags with REST API
Following our recent improvements to the survey response tagging system (e.g. [more]
Switch data write mode from “append” to “replace”
By default, all user data imported to Refiner with the “identifyUser” or “setUser” method call (see above) is appended to the user recorded. [more]
New /reporting API endpoint
Survey response reporting has always been a key part of the Refiner experience, thanks to our comprehensive Reporting Dashboards. [more]
Filter and sort surveys
We are happy to announce an improvement to the survey list page. It’s now possible to filter surveys by type and their current state. [more]
Survey response ID in header section
You can now find the ID of a survey response in the header section of the response. The ID is also included in Excel/CSV file exports. [more]
Improved sorting options in user list
The list ordering options of the segment user list just received a little update. You have now the following options available: [more]
Translate with AI
We are super excited to launch the second Refiner AI feature: Translate with AI. You can now translate all surveys to any language with a click of a button. [more]
Add tags with Refiner AI (Beta)
We are thrilled to launch the beta of our first AI feature today. You can now let Refiner AI add tags to your survey responses automatically. [more]
BigQuery Integration (Beta)
We’re very happy to announce the addition of Google BigQuery to our native integrations. [more]
More metadata in data integrations
We’ve added additional metadata to the events sent out by our Segment, Amplitude, Mixpanel and Customer.io integrations. [more]
Access to metadata in Google Sheets integration
We’ve added a new option in the Google Sheets integration that allows you to include metadata in the rows added to a Google Sheet. [more]
Improved accessibility of survey
We’ve added more Accessible Rich Internet Applications (ARIA) to the control elements of our survey (buttons, links, …). [more]
Survey assets served through CDN
After an extended end-of-year break, we are starting off the new year with an performance improvement of our survey widget. [more]
20x faster Segment updates
Creating and updating user segments is a core feature of the Refiner platform. [more]
Data Retention Policies
Keeping your user data safe and available is our highest priority. [more]
4-points CSAT scale
Our CSAT question type just received a minor update. It is now possible to set the CSAT to a 4-points scale. [more]
Simple A/B Testing for Web- and Mobile App Surveys
We’ve made a small change to the targeting engine. When two surveys have the same targeting options and a user qualifies to see both of them, one of them is… [more]
Embed images in question text
We are thrilled to announce that it’s now possible to embed images in the description text of a question. [more]
Publish, delete and duplicate surveys via REST API
Our latest release adds three new routes to our public REST API. You can now publish/unpublish, delete and duplicate surveys using our API. [more]
Schedule surveys
We’re happy to announce a new addition to the Targeting options of web- and native mobile surveys. It is now possible to schedule surveys. [more]
Design default theme
With an increasing number of design options and customer running dozens of survey campaigns, we’ve decided that it was time to revamp the branding settings… [more]
Publish more surveys on Growth Plan
This is less of a product update, but rather a small improvement to our pricing model. [more]
Start client session programmatically
Refiner automatically keeps track of when a user starts a new session in your application. [more]
New trigger option: Count events since session start
The Tracked Events survey trigger just received a powerful improvement. [more]
Embed Surveys are out of beta
We are thrilled to announce that our Embed Surveys are out of beta and officially launched. [more]
Improved survey list API
We have added two new parameters to the /forms route of our API. The first one (“list”) allows you to filter surveys by their state (published, draft, …). [more]
Improved pagination speed in API routes
When you want to grab a full set of data from our REST API you’ll likely need to go through multiple result pages. [more]
Sync Mixpanel user cohorts
Until now, our Mixpanel integration offered a one-way data sync from Refiner to Mixpanel. [more]
Add response tags with code
It is now possible to tag survey responses automatically, the moment they are created. [more]
Add user traits when a survey is shown
We are excited to introduce a new advanced integration method for our Javascript Web-Client. [more]
User sampling for Web & Mobile Surveys
We are happy to announce a new powerful option to control how many surveys are shown to your users. [more]
Support for Matrix questions in Reporting Dashboards
Following our recent release of Rating Matrix questions, we are happy to announce that you can now analyze responses to Rating Matrix questions in our… [more]
Improved Debug Mode information panel
We’ve updated our Debug Mode information panel. Besides an easier to read layout, you can now find information about the last error, server communication… [more]
Customize backdrop overlay color
We’ve added the possibility to customize the color of the backdrop overlay for web app surveys using the “Modal” layout. [more]
Customize survey font settings
We are thrilled to release a new design option for all our surveys. It’s now possible to change the font family and font size of a survey. [more]
Use labels or identifiers as column headers in Excel or CSV fiels
Our latest release improves the file download options that can be found on the Survey Responses and User Segments list pages. [more]
Sync cohorts from Amplitude to Refiner
Our Amplitude integration just received a major upgrade. So far, the integration with Amplitude allowed you to push survey data (events and response data) to… [more]
Avatar images
We are very excited to announce that it is now possible to add an avatar image to the top section of survey widgets. [more]
New grouping options for timeline charts
Until now, timeline charts – such as NPS, CSAT or survey response charts – offered the possibility to group data by day, week and month. [more]
Automatic redirect to websites
We are kicking off the new year with an exciting addition to our survey elements. You can now add a “Redirect to website” element to your surveys. [more]
New “exists” and “does not exist” comparison for alert conditions
The newly introduced alert conditions now allow “exists” and “does not exist” comparisons options. [more]
Usage information for Traits and Events
When using an environment for multiple survey campaigns, or when connecting a third party data integration, you can quickly end up with many User Traits and… [more]
New trigger option for in-product surveys: Tracked Event
We’re very happy to announce the launch of our new “Tracked Event” trigger option. [more]
Prevent duplicates and backdate responses recorded through API
Our REST API provides the possibility to record survey responses programmatically. [more]
Send notifications when conditions match
Our newest release adds more control options to our Email, Slack and Teams notifications. [more]
Disable user traits to reduce data volume
It is now possible to disable user traits in the Data Index. Disabling an attribute means that no more incoming data is ingested into your Refiner account… [more]
Color codes for in-place translation icons
Our translation system just received a small, but very useful upgrade. The icon to open our newly developed in-place translation modal are now color coded. [more]
Receive notifications in Microsoft Teams
We’re thrilled to announce our new Microsoft Teams integration. [more]
Export and import survey translations in JSON file format
Following recent improvements to our multi-language translation system, we have added the possibility to export and import translation dictionaries in JSON… [more]
Tracked events info in User Details
Tracking user events is a product feature that is becoming more and more important in the Refiner platform. [more]
Deactivate tracking of survey views for Embed Surveys
When using our Embed Surveys, a new survey view is tracked in your Refiner account automatically. [more]
Response overwrite behaviour for Embed Surveys
A couple of weeks, we’ve added options to control how our Survey Pages behave when a user submits multiple responses. [more]
Pause alerts and UX improvements
With our latest release, we revamped the Alerts page and added the possibility to pause alerts. [more]
In-place Translation
Translating surveys in Refiner just became more easy. It is now possible to translate text items directly in the survey editor while creating a survey. [more]
Support for Rating Matrix responses in Logic-Jumps
Following our release from yesterday, we are thrilled to announce yet another improvement to the Logic-Jumps feature. [more]
New “is empty” and “not empty” comparison for Logic-Jumps
Our Logic-Jumps just received two comparison options: “Is empty” and “Is not empty”. [more]
Improved response value filters
We have added two new filter options to response filter of Survey Responses page. [more]
Grant access to selected environments
After releasing a new user role option just yesterday, we’re thrilled to announce another major improvement to our user access management system. [more]
New user role: Contributor
Refiner allows you to share one account with your team and assign roles to team members. [more]
Mobile SDK for Flutter (beta)
A bit over a year ago we launched our native Mobile Surveys with support for iOS, Android and React-Native. [more]
Mixpanel Integration (beta)
We are thrilled to announce a new data integration with Mixpanel. [more]
Drag & drop response choices
It is now possible to drag & drop the order of responses choices when creating a Multi- or Single-Choice question type. [more]
Add a survey response list to reporting dashboards
We’ve added a new “Latest Survey Responses” chart type to our Reporting Dashboards. [more]
Quickly filter survey responses by value
In the past, the Survey Response List offered filter options to find responses by Survey, by User Segment or Response Tags. [more]
Control response update behaviour for Survey Pages
Until today, users returning to a Survey Page after filling out a survey had a fixed delay of 3 hours to update their survey response. [more]
Limit Survey Links to one response per user
In the past, Survey Links didn’t provide any option to control how multiple responses of a user are handled. [more]
New question type: Rating Matrix
We’ve finally added a Rating Matrix question type to Refiner! This question type was requested by a lot of users since quite some time and we are super… [more]
Use hidden contextual data in Logic-Jumps
Our Logic Jump feature just received a quite powerful update. It is now possible to use hidden contextual data when setting up jump rules. [more]
Retrieve complete survey configuration through REST API
It is now possible to get the configuration of a survey and all its elements through our API. [more]
Option to set NPS, CSAT and Star-Ratings to “non mandatory”
We’ve added a new option to our NPS, CSAT and Star-Ratings question types that allows you to make a question optional. [more]
New callback method for Web-Client
Our web-client has now a new callback method which you can use to hook custom Javascript code into our in-product surveys. [more]
Open Call-To-Action link in new tab
Our Call-To-Action element just received an upgrade. It is now possible to choose if the target website should be opened in a new or in the same browser tab. [more]
Fullscreen layout for native Mobile Surveys
Our native Mobile Surveys just got a major design upgrade. In the past, mobile surveys always used the Bottom Slide-In layout. [more]
New Mobile SDK Version 1.2.0: Fixed flickering issues
We’ve published a new version of our Mobile SDKs for iOS & Android. The newest release fixes rendering issues that occured on some device types. [more]
Video support for Call-to-action elements
The possibility to add videos to Instruction Panels was very well received amongst our customer. [more]
New Exit Survey element
Logic Jumps allow you to create alternative survey branches. Each of those branches needed to end with a Thank-You Panel in the past. [more]
Random logic jumps
The Logic Jumps element just received an update today. Next to defining rule bases logic jumps, you can also use randomness to move users to a specific… [more]
Sunsetting the 255 character limit
After months of work behind the scene, we are thrilled to announce that Refiner can finally storelong form Open Text survey responses. [more]
New preview images for Survey Links
Starting from today, when sharing Survey Links on social media platforms like Twitter, LinkedIn or Facebook, a preview image of the survey page is generated. [more]
Better survey response data handling for Customer.io integration
Until now, our Customer.io data integration was sending “Survey seen”, “Survey dismissed” and “Survey completed” events, as well as an “Identify” call… [more]
Optional “Identify” call for Segment integration
Until now, our Segment data integration was sending “Survey seen”, “Survey dismissed” and “Survey completed” events, as well as an “Identify” call whenever… [more]
Add users to manual segments via REST API
We’ve added a new route to our REST API to add users to a manual segment in Refiner. The new API route can also be used to remove users from a manual segment. [more]
Close mobile survey on backdrop tap
Mobile surveys on Android, iOS and React-Native are shown in the bottom of the screen, while the top part is covered by a half transparent overlay. [more]
Salesforce data integration (beta)
We are thrilled to announce the beta launch of our new Salesforce data sync integration. [more]
Control response collection speed per survey and user level
One of our core beliefs at Refiner is that we want to support a broad variety of survey use cases. [more]
Set backdrop click behaviour for surveys with modal layout
We’ve added a design option to set the click behaviour of the modal backdrop. [more]
Hide close button of In-Product Surveys
We’ve added a new design option that allows you to hide the “x” close button of our In-Product Survey. [more]
Target users on specific mobile platform (iOS & Android)
It is now possible to choose on which mobile platform you want to launch a specific survey. [more]
New Mobile SDK version 1.1.4
We’ve released an update of our Mobile SDKs. The new includes a new “Ping” method that allows ad-hoc checks for scheduled surveys. [more]
New URL format for Survey Links
We’ve improved the readability and shortened the length of the URLs of our Survey Links. In the past, they were quite lengthy and cryptic. [more]
More date range options in Reporting Dashboards
We’ve added more default date range options to our Reporting Dashboards. [more]
New API route for account information
We’ve added a new API route which provides information about your Refiner account. [more]
New Form Panel question type
We are thrilled to start the new year with an exciting new product feature. We are introducing a new “Form Panel” question type today. [more]
New Mobile-SDK Release (1.1.1)
We’ve published an update to our Mobile SDKs. The newest version for React-Native and Android is 1.1.1 and iOS is versioned 1.1.3. [more]
Multiple improvements for CSAT questions
Our CSAT question element just received a major update. Various improvements made it to this release: [more]
Translatable Email Survey embed code
In the past, the embed code of Email Surveys was always generated using the default language of a survey. [more]
Add contextual information with Magic Variables
Magic Variables allow you to store contextual data, such as the current URL of a user or where their country, alongside survey responses or user profiles. [more]
Multilingual surveys now available on all Growth Plans
Our Growth subscription plan just received a major update: our survey translation feature is now available for all Growth subscriptions. [more]
Country Targeting
We’ve added a new targeting option which allows you to target users based on their country. [more]
Launch Surveys on Desktop, Tablet, or Mobile Devices
Our Web-App and Website Popup surveys now offer the possibility to target only certain client device types. [more]
Customize identifiers of Contact Information element
Our Contact Information question type received a small, yet quite powerful update. You can now customize the question identifier for Text and Checkbox fields. [more]
Two-way data sync with Rudderstack
We are happy to introduce a new data integration to the Refiner platform. You can now sync data from and to Rudderstack account. [more]
Improved “Is one of” segmentation filter
Refiner allows you to automatically group users by their traits or tracked events with Data Driven Segments. [more]
Identity Verification for Survey Links
Following the release of Identity Verification for our Web-Client and Mobile SDKs, we are happy to introduce the same functionality for Survey Links. [more]
Hide personally identifiable information (PII) from Email & Slack Alerts
By default, Email Alerts and Slack Alerts include the name and email of the survey respondent. [more]
Send respondent information to Google Sheets
Our Google Sheets integration has now an option to include information about the survey respondent. [more]
Set date limit on recurring surveys
It is now possible to set an end date for surveys with a interval based recurring option enabled. [more]
Recurring surveys for Page Visit Trigger
Our Page Visit Trigger is a popular option for launching a survey at a specific moment in a customers’ journey. [more]
New Amplitude integration (beta)
We are thrilled to announce a new data integration with Amplitude. [more]
Identity Verification for Mobile SDKs
Following our recent release that introduced Identity Verification for our Web-Client installation, we are now offering the same security mechanism for all… [more]
Debug mode for Mobile SDKs
With our newest Mobile SDK release, we are introducing a debug mode similar to the Web-Client debug mode. [more]
New Hubspot integration (beta)
We are thrilled to announce the beta launch of our Hubspot integration. [more]
Custom event names for Segment, Customer.io and Userlist integrations
Our product vision at Refiner is all about pushing survey response data to where your team needs it. [more]
Secure Web-client with Identity Verification
We’ve added another layer of security to Refiner, protecting Web-client installations from malicious attacks from third parties. [more]
Upload a page logo while editing survey
Adding a page logo to Survey Links increases not only your brand visibility, it also increases trust amongst your recipients. [more]
Add banner images to individual survey questions
Following our latest release that introduced survey banner images, we are pleased to announce that it is now possible to upload banner images for individual… [more]
Toggle data sorting of Bar- and Tag-charts
Our Bar- and Tag-charts now have a “Sort by label” and “Sort by value” in their top right corner. Previously, this option was hidden in the setting of the chart. [more]
Choose how to identify email survey respondents
When generating an email survey embed code, you can select your current email provider from a list of supported provider. [more]
Add banner images to survey widgets
We are really excited to announce a new feature that will likely have a huge impact of the way our customers design their survey. [more]
Skip-Button for Single- and Multiple-Choice questions
We’ve added an option to our Single- and Multiple-Choice question that allows you to make the skippable. [more]
Improved /responses route in Rest API
The /responses route in our Rest API has a new optional “with_attributes” parameter. [more]
New Zapier integration (v2.0)
Our Zapier integration just received an upgrade. The new version comes with two simple Triggers: [more]
Multicolored rating scale for CSAT surveys
It’s now possible to use a multicolored rating scale in hour CSAT surveys. [more]
Three-point CSAT scale
Until now, our CSAT surveys came with a five points scale, ranging from “very unsatisfied” to “very satisfied”. [more]
Throttle collection speed for surveys individually
In the past, throttling surveys was a setting that applied to all surveys in your environment. [more]
Limit number of survey responses
In some scenarios, you want to collect a certain number of survey responses and then stop the survey once this number is reached. [more]
Stop Follow-Up after a certain time elapsed
Our Follow-Up mode is a popular option to increase response rates of surveys without being too intrusive. [more]
Improved segmentation filter for Survey Interactions
Our user segmentation engine sits at the heart of Refiner and can be used to create Target Audiences, analyse survey results, or to trigger integrations. [more]
Video questions (beta)
Providing a personal touch can make all the difference when surveying your users. [more]
Instant survey reporting dashboards
Our Reporting Dashboards are great if you a looking to create a custom survey report and dive deep into your data. [more]
Create survey responses through REST API
It’s now possible to create survey responses with our REST API. There are different ways this new option can be leverage, but the two most prevailing would be: [more]
Improved Excel & CSV file exports
With our newest release, it is now possible to choose which data fields you want to include in an Excel or CSV file download. [more]
Reveal question details in Survey Responses list
For a better understanding of how survey response data is stored in your Refiner environment, you can now click on the name of a survey question to reveal… [more]
Manual Segments out of beta
After a short beta phase of a couple of days, we’ve made the Manual Segments feature publicly available. [more]
Limit the number of allowed responses for Multiple-Choice Questions
We’ve added an option to our Multiple-Choice Questions that allows you to limit the number of allowed responses a user can select. [more]
Manual User Segments (beta)
Refiner provides a powerful segmentation engine to group users based on their traits, survey responses or in-app behavior. [more]
Folder structure in survey lists and filters
In a recent release we introduced survey folders to help you organise all your surveys. [more]
Target users by language
It is now possible to target users based on their language. You can select one or multiple languages in the Targeting section in the survey editor. [more]
Segment usage info
User segments serve different purposes in Refiner. They can be used to create a Target Audience, to filter survey response or charts, or to trigger alerts… [more]
Set minimum response length for Text questions
It’s now possible to set a minimum length for mandatory Text question. [more]
Set data region for Customer.io integration
Customer.io offers data hosting in the United States (US) and in Europe (EU). [more]
Mobile SDK for iOS, Android and React-Native (beta)
We are really happy to announce that you can now launch Refiner surveys in native mobile apps. [more]
Better performance and reliability for CSV & XLS Data Export
Our CSV and Excel file export function is now working more reliable and offers a better user experience. [more]
Progress Bar for Survey Widgets
It is now possible to show a progress bar in the bottom of your survey widget. The progress bar tells your users how many steps your survey consists of. [more]
New Survey Banner format for increased visibility
In-app survey widgets have higher response rates than traditional survey links for many reasons. The visual representation plays a major role though. [more]
New Distribution Channel: Embed Surveys (beta)
We’re thrilled to announce a new Distribution Channel for Refiner. You can now embed surveys inside a specific element within a HTML document. [more]
Send survey responses to Google Sheets
Since day one, data integrations with third party tools played a crucial role in the our product vision. [more]
Text Formatting with Markdown
We’ve just added Markdown support to the survey editor of Refiner. [more]
Performance improvements on User Segments page
Customers with more than 100.000 imported users were sometimes experiencing slow loading times on the User Segments page. [more]
Filter surveys by status
Following our new survey folders, we’ve added a couple of handy filters to quickly locate surveys by their status. [more]
Organize surveys in folders
While the majority of our customers create only a handful of surveys, some need to manage dozens if not hundreds of surveys. [more]
Improved sidebar navigation
We just released an improved sidebar navigation for the Refiner application. [more]
Multicolored rating scale for NPS questions
Providing a great on-brand survey experience to the users of our customers is not just a nice-to-have for us. [more]
Share reporting dashboards
Today’s product update was quite some time in the making and highly anticipated by many of our customers. [more]
Two new trigger events for Segment.com integration
During the last couple of weeks, we’ve added new trigger events to our Webhooks, as well as our Customer.io and Userlist integration. [more]
New trigger events for Webhooks
Two new trigger events made it to our Webhook feature. Until now, a webhook could be triggered when a user completes a survey, when a user matches certain… [more]
Text direction setting for translation dictionaries
Our survey translation interface now allows you to set the text direction for each language independently. [more]
Search for user segment
While most of our customers manage only a couple of user segments in Refiner, some have quite a large number of user segments to manage. [more]
Right-to-left text direction
It is now possible to switch a survey’s text direction to Right-to-Left for Arabic and Hebrew languages. [more]
Userlist integration (beta)
Many customers of Refiner are launching microsurveys not only within their SaaS apps, but also leverage other distribution channels such as sending surveys… [more]
New trigger events for Customer.io integration
In the past, our integration with Customer.io allowed you to add survey responses to a customer profile in Customer.io as traits, and track “Completed… [more]
Continuous surveying with Manual Trigger
Refiner provides different Trigger Event options to launch an in-app or website survey at a specific moment in a user’s journey. [more]
URL pattern matching option for Page Visit trigger
Our Page Visit trigger event and Page Rules just got a quite powerful upgrade. [more]
Trigger Webhooks with Tags
In a previous release we’ve added the possibility to trigger alerts with survey response tags. [more]
Trigger Email and Slack Alerts with Tags
We’ve added the possibility to tag survey responses a couple of weeks ago. [more]
Improved user traits picker
Importing existing user traits to your Refiner project allows you to target specific user groups and better analyse your survey data. [more]
Trend numbers in survey stats
The survey stats on the project overview now include trend numbers. [more]
New filter option on project overview
The project overview page now includes a filter that allows you to show data from specific surveys only. [more]
Survey response list download includes now User Segments
We’ve added a new column to the survey response list file download (XLS/CSV). The file now includes information about the respondent’s segments. [more]
Percentages in Dashboard Pie- and Bar-charts
In addition to total numbers, pie- and bar-chart also show now percentage numbers. [more]
Delete user from Details Panel
Our Users Detail Panel just got a tiny update. You can now delete a user from right from the details panel. [more]
New “onBeforeShow” callback function in Javascript client
Registering callback functions allows you to execute any JavaScript code at specific moments in the lifecycle of a survey. [more]
Beta: Translations for multi-language survey
Launching the same survey in different languages has been one of the most requested features since launching Refiner. [more]
Disable backwards navigation
Depending on your survey setup, some question types might show a “Back” button by default. For example Free Text question or Multiple Choice questions. [more]
See all user information in the new User Details Panel
A common theme of the last months was to make survey data more visible and easier to access. [more]
New project overview page
With the release of our new data analysis dashboards, we also introduced a new project overview page. [more]
New survey data analysis dashboard out of beta
Today is the day! After months of work and weeks in open beta, we finally pulled the trigger. [more]
On-page Delay is now available for all trigger events
Adding a couple of seconds delay before presenting a survey to user allows them to “settle-in” and can increase response rates. [more]
Programmatically launch surveys with custom identifiers
Our Manual Trigger Event is a popular choice for launching in-app surveys at very precise moments in a user’s journey. [more]
Better targeting with improved Page Rules
Our Page Rules just got a major update allowing you to better target your users. Most notably, we now offer two types of page rules. [more]
Visualize tags in a Tag Cloud or List chart
You can now visualize how you and your team were tagging survey responses with our new “Tag Overview”. [more]
New timeline chart for Star, Heart, and Thumbs-up Ratings
Our new dashboard just got another upgrade before the official launch. [more]
Additional columns in Surveys Response CSV & XLS file download
The Survey Responses page allows you to download survey answers in CSV or Excel file format. [more]
Filter chart data by tags
Following the release of the new survey response tagging feature, we are happy to announce that you can now filter survey data by tags in our new dashboard. [more]
Set First Day of Week for Dashboard
Our new Dashboard (currently in early access) offers the possibility to group data shown in timeline charts by day, week or month. [more]
Stop follow-up sequence when partial response was received
Our follow-up mode allows you to drastically increase survey response rate and is one of our most used product features. [more]
Early access to new Dashboard
We just opened early access to our brand new Dashboard! The new Dashboard was developed from scratch and has been in the making for quite some time. [more]
Toggle survey response meta data
We have yet another small improvement to announce which made it to our Survey Responses page. [more]
Survey Response Tagging
We’re thrilled to announce yet another major upgrade to our Survey Response list. Starting from today, you can add Tags to a survey response. [more]
Save filters and create Survey Response Lists
Last week, we added a new filter sidebar on the Survey Responses page allowing you to quickly navigate through your survey responses. [more]
Improved filters in Survey Responses
The Survey Responses page got a major upgrade which makes it much easier to navigate through your most recent survey responses. [more]
New API route to get a single contact
In the past, getting user data from our REST API was only possible by requesting a list of users that match certain criteria. [more]
Quickly preview survey widget in web-app or on website
It is now possible to quickly preview a survey widget right inside your web application or on your website – without actually publishing the survey. [more]
Use Liquid Tags in Call-to-Action links
Liquid Tags are a powerful tool to personalize your surveys and increase response rates. [more]
Select data fields to include in Slack and Email Alerts
You can now choose which data fields you want to include in your Slack notifications or Email alerts. [more]
Improved string filter in user segments
Our segmentation engine just got an update on the string matching filter. [more]
Improved Google Tag Manager integration
It’s now possible to attach any kind of contextual data to a survey response with Google Tag Manager. [more]
Integromat integration
Integromat lets you connect apps and automate workflows, and move data between apps with just few clicks. [more]
New CSAT question type
Don’t call it a “smiley scale” question 😉 This new question type is a first step towards full CSAT survey support which will probably come in the next… [more]
Improved Time Delay trigger
In the past, our Time Delay trigger always used the moment when a user entered your Target Audience as a reference time. [more]
Add prefix to traits when sending data to Segment.com
You can now choose which surveys should trigger a data synchronization to Segment. Also, you can choose to add a prefix (e.g. [more]
Quick search for users
It’s now possible to quickly look up the data & survey responses of a specific user. [more]
Exclude pages in your targeting
You can now define a set of page URLs where a survey should never be shown. [more]
Debug mode for Javascript client
Our Javascript client has now a built-in Debug Mode to help our customers track down installation issues quickly. [more]
White-label survey design with custom CSS
For most of our customer, our styling options provide enough flexibility to deliver a great on-brand user experience. [more]
New user role: Analyst
We introduced a new user role which is called “Analyst”. You can invite new team members with this new role or change the role of existing team members. [more]
Improved Survey Throttling
So far, you could throttle surveys on a project level and for each individual user. You can now also throttle surveys on a “per survey” level. [more]
Personalize surveys with Liquid Tags
This is the feature we are most proud of. You can now personalize your surveys to increase response rates and improve user experience. [more]
Target users matching multiple segments and exclude segments
You have now much better control over who you want to target with your surveys. [more]
Trigger alerts & integrations with Partial Responses
Collecting data even when a user didn’t complete a survey, has been a much requested feature since the early days of Refiner. [more]
Improved Survey Throttling
So far, you could throttle surveys on a project level and for each individual user. You can now also throttle surveys on a “per survey” level. [more]
Download survey responses as CSV or Excel file
You can now download survey responses right from the Survey Response list with a single click (actually two). [more]
Multi-channel surveys
With this product update, Refiner officially became what a so called “multi-channel survey platform”. [more]
Receive email alerts when a user completes a survey
It’s now even easier to keep your team updated on new survey responses. [more]
Send surveys by email
With the release of your new survey pages also comes the possibility to send your surveys by email. [more]
Collect contact info from anonymous website visitors
We added a new survey element which lets you easily collect contact info like the name, email or phone of your users. [more]
Hosted survey pages
In-app surveys are great, but sometimes you need to reach people outside your application. [more]
Customer.io integration in open beta
If you are a Customer.io user, let us know! Our new integration lets you embed surveys into your email campaigns and you can enrich contacts in Customer.io… [more]
Improved Segment.com integration
Thanks to the feedback of our early adopters we were able to significantly improve our Segment.com integration. [more]
“Other” option for multiple choice questions
Our multiple choice question type finally supports an “Other” option. [more]
Duplicate surveys
It’s sometimes the little features that improve your daily life. And we think that our new option to duplicate a survey is definitely one of them. [more]
Storing partial survey submissions
It happens … your users might start a survey but then don’t complete it. This is especially true if it takes three or more steps to complete your survey. [more]
Callback functions in Javascript client
Our JavaScript client now lets you execute callback functions when specific events occur. [more]
Trigger surveys based on user events
Want to launch a survey right after a user performed (or didn’t perform) a certain action in your app? Sure you do! Segmenting and targeting users based on… [more]
Launched our Rest API
We officially opened our REST API to the public. The API allows you to fetch survey data that you collected with Refiner and to import sensitive user traits. [more]
Randomize order of multiple-choice entries
You can now choose to randomize the order of entries in a multiple-choice question element. [more]
Improved Google Tag Manager integration
You can now send additional user traits from your Google Tag Manager data layer to Refiner. [more]
Throttling Surveys
Soliciting your users with too many surveys within a short time frame is definitely something you want to avoid. [more]
Recurring Surveys
This one has been on our road map since day one and it’s great to finally have it online. [more]
Set background color of survey widgets
Getting the design of your survey widget right is essential for a successful survey campaign. [more]
Survey response list / Feedback Hub
Previously survey responses were only visible either in the user list or on our dashboard. [more]
Flag attributes as “Finite Dataset”
Attributes with a limited set of possible values (e.g. pricing plan, country, …) can be now flagged as a finite data attribute. [more]
Launching our new Dashboard
Two months after our official launch we finally equipped Refiner with a proper survey data Dashboard. [more]
Google Tag Manager (GTM) integration
With our Google Tag Manager plugin, you can install Refiner on your website or app without requiring a developer to update the code. [more]
Better survey triggers with follow-up mode
Launching micro-surveys at the exact right time is crucial for high response rates and accurate responses. [more]
Translate all survey controls
It’s now possible to translate every single message or button (e.g. “Continue”, “Close”, ..) in your survey. [more]
Export survey responses to Excel or CSV
We know, this is kind of embarrassing … But we actually launched Refiner without a basic data export feature in place. [more]
Survey anonymous website traffic
Refiner unleashes it’s full power when you identify your users. However, there are many use-cases where identifying a user is not adding any value. [more]