Product Updates

We’ve added a new option to our data integrations that allows you to include not just the data linked to a survey response, but the full set of user traits... [more]

You can now exclude users from a survey’s Target Audience based on their interactions with other surveys - no need to create a custom user segment first! This new targeting... [more]

Refiner now lets you automatically collect metadata about your users and their environment. While no data is collected by default to protect user privacy, you can enable this feature in... [more]

The /contacts API endpoint has been enhanced to support search functionality, aligning it with the search capabilities already available in the dashboard. You can now search for contacts by their... [more]

The user details panel has received a visual upgrade, making it easier to distinguish between different types of data linked to a user profile: Survey Response Data: The first table... [more]

We're excited to announce the launch of a highly requested feature: Email Digests. You can now automatically receive key survey metrics straight to your inbox on a daily, weekly, or... [more]

Following our recent improvements to the survey response tagging system (e.g. AI Tags), we are please to announce that it's now possible to tag survey responses using our REST API.... [more]

By default, all user data imported to Refiner with the “identifyUser” or “setUser” method call (see above) is appended to the user recorded. If you stop including a specific user... [more]

Survey response reporting has always been a key part of the Refiner experience, thanks to our comprehensive Reporting Dashboards. We're excited to announce that this valuable data is now also... [more]

We are happy to announce an improvement to the survey list page. It's now possible to filter surveys by type and their current state. Furthermore, we've added the possibility to... [more]

You can now find the ID of a survey response in the header section of the response. The ID is also included in Excel/CSV file exports. Furthermore, you can search... [more]

The list ordering options of the segment user list just received a little update. You have now the following options available: Default:  A weighted list showing the most recent survey... [more]

We are super excited to launch the second Refiner AI feature: Translate with AI. You can now translate all surveys to any language with a click of a button. In... [more]

We are thrilled to launch the beta of our first AI feature today. You can now let Refiner AI add tags to your survey responses automatically. The automatic tagging feature... [more]

We're very happy to announce the addition of Google BigQuery to our native integrations. The new BigQuery integration lets you sync survey response in real-time to one of your BigQuery... [more]

We've added additional metadata to the events sent out by our Segment, Amplitude, Mixpanel and Customer.io integrations. Most notable, the "survey completed" event now contains the "received at" and "completed... [more]

We've added a new option in the Google Sheets integration that allows you to include metadata in the rows added to a Google Sheet. When activated, the survey name, the... [more]

We've added more Accessible Rich Internet Applications (ARIA) to the control elements of our survey (buttons, links, ...). Adding those tags further improves the accessibility of our surveys and allows... [more]

After an extended end-of-year break, we are starting off the new year with an performance improvement of our survey widget. Starting from today, assets uploaded by our customers (such as... [more]

Creating and updating user segments is a core feature of the Refiner platform. Unfortunately, updating data-driven segments for bigger user bases took quite a lot of time in the past.... [more]

Keeping your user data safe and available is our highest priority. Next to ensuring state of the art data security, we also give you full control over the your data... [more]

Our CSAT question type just received a minor update. It is now possible to set the CSAT to a 4-points scale. Previously, only 2, 3, or 5 points scale were... [more]

We've made a small change to the targeting engine. When two surveys have the same targeting options and a user qualifies to see both of them, one of them is... [more]

We are thrilled to announce that it's now possible to embed images in the description text of a question. Using Markdown, you can add images that are hosted on an... [more]

Our latest release adds three new routes to our public REST API. You can now publish/unpublish, delete and duplicate surveys using our API. The three new routes represent yet another step... [more]

We're happy to announce a new addition to the Targeting options of web- and native mobile surveys. It is now possible to schedule surveys. The new schedule option lets you... [more]

With an increasing number of design options and customer running dozens of survey campaigns, we've decided that it was time to revamp the branding settings section. It is now possible... [more]

This is less of a product update, but rather a small improvement to our pricing model. We increased the number of active surveys that are included in the Growth plan.... [more]

Refiner automatically keeps track of when a user starts a new session in your application. The start time of the current user session can be used as the reference time... [more]

The Tracked Events survey trigger just received a powerful improvement. You can now launch surveys based on actions a user performed during their current session. Previously, the Tracked Events trigger... [more]

We are thrilled to announce that our Embed Surveys are out of beta and officially launched. As their name suggest, Embed Surveys allow you to embed a survey right into... [more]

We have added two new parameters to the /forms route of our API. The first one ("list") allows you to filter surveys by their state (published, draft, ...). The second... [more]

When you want to grab a full set of data from our REST API you'll likely need to go through multiple result pages. Going through multiple pages can however become... [more]

Until now, our Mixpanel integration offered a one-way data sync from Refiner to Mixpanel. With our latest release, it is now possible to also sync user cohorts from Mixpanel to... [more]

It is now possible to tag survey responses automatically, the moment they are created. Previously, response tags could only be added manually through the Refiner dashboard. Adding tags automatically can... [more]

We are excited to introduce a new advanced integration method for our Javascript Web-Client. The new method addToUser allows you to add traits to a user profile without calling the... [more]

We are happy to announce a new powerful option to control how many surveys are shown to your users. Our latest release added the option "Sampling" your user base. Survey... [more]

Following our recent release of Rating Matrix questions, we are happy to announce that you can now analyze responses to Rating Matrix questions in our Reporting Dashboards. Depending on the... [more]

We've updated our Debug Mode information panel. Besides an easier to read layout, you can now find information about the last error, server communication status, etc. Adding more information to... [more]

We've added the possibility to customize the color of the backdrop overlay for web app surveys using the "Modal" layout. The same setting is also available for native mobile surveys... [more]

We are thrilled to release a new design option for all our surveys. It's now possible to change the font family and font size of a survey. With this new... [more]

Our latest release improves the file download options that can be found on the Survey Responses and User Segments list pages. You can now choose if labels or identifiers are... [more]

Our Amplitude integration just received a major upgrade. So far, the integration with Amplitude allowed you to push survey data (events and response data) to your Amplitude account for in-depth... [more]

We are very excited to announce that it is now possible to add an avatar image to the top section of survey widgets. Adding an avatar alongside a name and... [more]

Until now, timeline charts - such as NPS, CSAT or survey response charts - offered the possibility to group data by day, week and month. With our newest release, the... [more]

We are kicking off the new year with an exciting addition to our survey elements. You can now add a "Redirect to website" element to your surveys. The new element... [more]

The newly introduced alert conditions now allow "exists" and "does not exist" comparisons options. [more]

When using an environment for multiple survey campaigns, or when connecting a third party data integration, you can quickly end up with many User Traits and Tracked Events. To help... [more]

We're very happy to announce the launch of our new "Tracked Event" trigger option. The new option allows you to launch an in-product survey after a user performed certain actions... [more]

Our REST API provides the possibility to record survey responses programmatically. We've added two new parameters to the /response route to improve its performance. You can now backdate responses to... [more]

Our newest release adds more control options to our Email, Slack and Teams notifications. Besides choosing a trigger event for your notification (Completed survey, User enters segment & Response tagged),... [more]

It is now possible to disable user traits in the Data Index. Disabling an attribute means that no more incoming data is ingested into your Refiner account for this trait.... [more]

Our translation system just received a small, but very useful upgrade. The icon to open our newly developed in-place translation modal are now color coded. Icons will appear in red... [more]

We're thrilled to announce our new Microsoft Teams integration. The integration allows you to receive alerts in Microsoft Teams whenever new survey responses are available, when a response was tagged,... [more]

Following recent improvements to our multi-language translation system, we have added the possibility to export and import translation dictionaries in JSON file format. Exporting and importing translations in JSON format... [more]

Tracking user events is a product feature that is becoming more and more important in the Refiner platform. We are now including an overview over all tracked events for a... [more]

When using our Embed Surveys, a new survey view is tracked in your Refiner account automatically. While this behaviour makes sense for most use cases, you might run into a... [more]

A couple of weeks, we've added options to control how our Survey Pages behave when a user submits multiple responses. The same response update options are now available for Embed... [more]

With our latest release, we revamped the Alerts page and added the possibility to pause alerts. [more]

Translating surveys in Refiner just became more easy. It is now possible to translate text items directly in the survey editor while creating a survey. In the past, all survey... [more]

Following our release from yesterday, we are thrilled to announce yet another improvement to the Logic-Jumps feature. It's now possible to create conditions using the responses of a Rating Matrix... [more]

Our Logic-Jumps just received two comparison options: "Is empty" and "Is not empty". The two new options allow you adapt the survey flow based on whether or not a user... [more]

We have added two new filter options to response filter of Survey Responses page. You can now filter survey responses with "Response exists" and "Response does not exist". These new... [more]

After releasing a new user role option just yesterday, we're thrilled to announce another major improvement to our user access management system. It is now possible to grant a user... [more]

Refiner allows you to share one account with your team and assign roles to team members. Each role comes with different permission levels which reflect how teams usually use Refiner. Today... [more]

A bit over a year ago we launched our native Mobile Surveys with support for iOS, Android and React-Native. Since then, native mobile surveys became the second most used distribution... [more]

We are thrilled to announce a new data integration with Mixpanel. Many of our customers are already using third party services to sync survey data with their Mixpanel account. Starting... [more]

It is now possible to drag & drop the order of responses choices when creating a Multi- or Single-Choice question type. This improvement comes in handy when you want to... [more]

We've added a new "Latest Survey Responses" chart type to our Reporting Dashboards. This new chart type lets you embed a list of survey responses in reverse chronological order in... [more]

In the past, the Survey Response List offered filter options to find responses by Survey, by User Segment or Response Tags. A very important filter option was missing though: And... [more]

Until today, users returning to a Survey Page after filling out a survey had a fixed delay of 3 hours to update their survey response. A new option allows you... [more]

In the past, Survey Links didn't provide any option to control how multiple responses of a user are handled. Starting from today, you can set a Survey Link to accept... [more]

We've finally added a Rating Matrix question type to Refiner! This question type was requested by a lot of users since quite some time and we are super thrilled to... [more]

Our Logic Jump feature just received a quite powerful update. It is now possible to use hidden contextual data when setting up jump rules. Previously, only response data provided by... [more]

It is now possible to get the configuration of a survey and all its elements through our API. A new parameter "include_config" can be attached to the /forms route of... [more]

We've added a new option to our NPS, CSAT and Star-Ratings question types that allows you to make a question optional. You'll find the new option in the advanced settings... [more]

Our web-client has now a new callback method which you can use to hook custom Javascript code into our in-product surveys. The callback "onRequestResponse" gets called each time the web-client... [more]

Our Call-To-Action element just received an upgrade. It is now possible to choose if the target website should be opened in a new or in the same browser tab. Furthermore,... [more]

Our native Mobile Surveys just got a major design upgrade. In the past, mobile surveys always used the Bottom Slide-In layout. Our newest Mobile SDK releases (ver. 1.2.0) supports an... [more]

We've published a new version of our Mobile SDKs for iOS & Android. The newest release fixes rendering issues that occured on some device types. Some customers experienced  flickering when... [more]

The possibility to add videos to Instruction Panels was very well received amongst our customer. This is why we decided to also add video support to Call-to-action elements. This new... [more]

Logic Jumps allow you to create alternative survey branches. Each of those branches needed to end with a Thank-You Panel in the past. We've introduced a new survey element to... [more]

The Logic Jumps element just received an update today. Next to defining rule bases logic jumps, you can also use randomness to move users to a specific element in your... [more]

After months of work behind the scene, we are thrilled to announce that Refiner can finally storelong form Open Text survey responses. In the past, survey responses where capped at... [more]

Starting from today, when sharing Survey Links on social media platforms like Twitter, LinkedIn or Facebook, a preview image of the survey page is generated. The preview image contains the... [more]

Until now, our Customer.io data integration was sending "Survey seen", "Survey dismissed" and "Survey completed" events, as well as an "Identify" call whenever new survey responses were available. With our... [more]

Until now, our Segment data integration was sending "Survey seen", "Survey dismissed" and "Survey completed" events, as well as an "Identify" call whenever new survey responses were available. With our... [more]

We've added a new route to our REST API to add users to a manual segment in Refiner. The new API route can also be used to remove users from... [more]

Mobile surveys on Android, iOS and React-Native are shown in the bottom of the screen, while the top part is covered by a half transparent overlay. In the past, clicking... [more]

We are thrilled to announce the beta launch of our new Salesforce data sync integration. The integration allows you to update or create records in Salesforce with survey response data... [more]

One of our core beliefs at Refiner is that we want to support a broad variety of survey use cases. And in fact, many of our customers are running multiple... [more]

We've added a design option to set the click behaviour of the modal backdrop. You can now choose whether or not a click on the half transparent backdrop should close... [more]

We've added a new design option that allows you to hide the "x" close button of our In-Product Survey. We usually recommend to keep the close button visible to guarantee... [more]

It is now possible to choose on which mobile platform you want to launch a specific survey. You can choose to launch a survey for users on iOS, Android, or... [more]

We've released an update of our Mobile SDKs. The new includes a new "Ping" method that allows ad-hoc checks for scheduled surveys. The new version also includes two bug fixes.... [more]

We've improved the readability and shortened the length of the URLs of our Survey Links. In the past, they were quite lengthy and cryptic. The new URLs of Survey Links... [more]

We've added more default date range options to our Reporting Dashboards. When you create a new dashboard or edit an existing one, you can now choose from the following date... [more]

We've added a new API route which provides information about your Refiner account. The new "/account" route returns your current subscription usage, as well as a list of environments you've... [more]

We are thrilled to start the new year with an exciting new product feature. We are introducing a new "Form Panel" question type today. The Form Panel question type allows... [more]

We've published an update to our Mobile SDKs. The newest version for React-Native and Android is 1.1.1 and iOS is versioned 1.1.3. This new version fixes a couple of issues... [more]

Our CSAT question element just received a major update. Various improvements made it to this release: First, it's now possible to switch your CSAT question to a Two Point Scale.... [more]

In the past, the embed code of Email Surveys was always generated using the default language of a survey. With our newest release,  it is now possible to choose which... [more]

Magic Variables allow you to store contextual data, such as the current URL of a user or where their country, alongside survey responses or user profiles. You can learn how... [more]

Our Growth subscription plan just received a major update: our survey translation feature is now available for all Growth subscriptions. No additional costs apply and available starting now. Beginning of... [more]

We've added a new targeting option which allows you to target users based on their country. Previously, targeting users based on their country was possible using segments, which quickly lead... [more]

Our Web-App and Website Popup surveys now offer the possibility to target only certain client device types. Previously, survey were launched for all client device types. You can limit survey... [more]

Our Contact Information question type received a small, yet quite powerful update. You can now customize the question identifier for Text and Checkbox fields. Prior to this release, the identifier... [more]

We are happy to introduce a new data integration to the Refiner platform. You can now sync data from and to Rudderstack account. Rudderstack is customer data platform (CDP) that... [more]

Refiner allows you to automatically group users by their traits or tracked events with Data Driven Segments. Most of them time, a few filter settings are sufficient for the configuration... [more]

Following the release of Identity Verification for our Web-Client and Mobile SDKs, we are happy to introduce the same functionality for Survey Links. You can now enable Identity Verification checks... [more]

By default, Email Alerts and Slack Alerts include the name and email of the survey respondent. We've added a new option that lets you hide Personally identifiable information (PII) from... [more]

Our Google Sheets integration has now an option to include information about the survey respondent. When activated, each new data row that gets sent to Google Sheets includes the ID,... [more]

It is now possible to set an end date for surveys with a interval based recurring option enabled. The reference time for the total delay is the date when a... [more]

Our Page Visit Trigger is a popular option for launching a survey at a specific moment in a customers' journey. A popular use-case for the Page Visit Trigger is to... [more]

We are thrilled to announce a new data integration with Amplitude. Many of our customers are already using third party services to sync survey data with their Amplitude account. Starting today,... [more]

Following our recent release that introduced Identity Verification for our Web-Client installation, we are  now offering the same security mechanism for all Mobile SDKs. You can now provide a Identity... [more]

With our newest Mobile SDK release, we are introducing a debug mode similar to the Web-Client debug mode. You can activate the debug mode initializing the SDK during development. [more]

We are thrilled to announce the beta launch of our Hubspot integration. The integration allows you to enrich contacts in Hubspot with survey responses collected by Refiner. For example, you... [more]

Our product vision at Refiner is all about pushing survey response data to where your team needs it. Our Segment, Customer.io and Userlist integration just received a major upgrade. You... [more]

We've added another layer of security to Refiner, protecting Web-client installations from malicious attacks from third parties. Enabling Identity Verification in your Refiner Environment mitigates the risk of malicious third... [more]

Adding a page logo to Survey Links increases not only your brand visibility, it also increases trust amongst your recipients. Until now, you could upload your logo in the global... [more]

Following our latest release that introduced survey banner images, we are pleased to announce that it is now possible to upload banner images for individual survey questions. You can upload... [more]

Our Bar- and Tag-charts now have a "Sort by label" and "Sort by value" in their top right corner. Previously, this option was hidden in the setting of the chart.... [more]

When generating an email survey embed code, you can select your current email provider from a list of supported provider. Selecting a provider will add specific tags to the embed... [more]

We are really excited to announce a new feature that will likely have a huge impact of the way our customers design their survey. It is now possible to upload... [more]

We've added an option to our Single- and Multiple-Choice question that allows you to make the skippable. Until now, a user needed to answer those question to be able to... [more]

The /responses route in our Rest API has a new optional "with_attributes" parameter. When set to true, the nested contact object of each response contains all user data traits we... [more]

Our Zapier integration just received an upgrade. The new version comes with two simple Triggers: User Completes Survey User Enters Segment The "User Completes Survey" trigger includes the response data... [more]

It's now possible to use a multicolored rating scale in hour CSAT surveys. When enabled, you'll be able to choose the color for the  negative, neutral and positive rating icon.... [more]

Until now, our CSAT surveys came with a five points scale, ranging from "very unsatisfied" to "very satisfied". It's now possible reduce the scale to three points, ranging from "unsatisfied"... [more]

In the past, throttling surveys was a setting that applied to all surveys in your environment. While global throttle settings make sense in many situations, there are also situations where... [more]

In some scenarios, you want to collect a certain number of survey responses and then stop the survey once this number is reached. With our newest release, we've added an... [more]

Our Follow-Up mode is a popular option to increase response rates of surveys without being too intrusive. It allows you to show a survey multiple times until a user engages... [more]

Our user segmentation engine sits at the heart of Refiner and can be used to create Target Audiences, analyse survey results, or to trigger integrations. A popular filter option is... [more]

Providing a personal touch can make all the difference when surveying your users. The better you communicate why you are running a survey and what exactly you want to know,... [more]

Our Reporting Dashboards are great if you a looking to create a custom survey report and dive deep into your data. Creating a new dashboard might take too much time... [more]

It's now possible to create survey responses with our REST API. There are different ways this new option can be leverage, but the two most prevailing would be: Import historical... [more]

With our newest release, it is now possible to choose which data fields you want to include in an Excel or CSV file download. The file download option on the... [more]

For a better understanding of how survey response data is stored in your Refiner environment, you can now click on the name of a survey question to reveal more details.... [more]

After a short beta phase of a couple of days, we've made the Manual Segments feature publicly available. [more]

We've added an option to our Multiple-Choice Questions that allows you to limit the number of allowed responses a user can select. This option can be helpful if a respondent... [more]

Refiner provides a powerful segmentation engine to group users based on their traits, survey responses or in-app behavior. Such data driven segments are the perfect match if you want to... [more]

In a recent release we introduced survey folders to help you organise all your surveys. When using survey folders, you'll now see the folder structure in all survey lists in... [more]

It is now possible to target users based on their language. You can select one or multiple languages in the Targeting section in the survey editor. Users using one of... [more]

User segments serve different purposes in Refiner. They can be used to create a Target Audience, to filter survey response or charts, or to trigger alerts and integrations. To get... [more]

It's now possible to set a minimum length for mandatory Text question. The option is available in under Advanced Options in the survey editor when "Mandatory" is enabled. [more]

Customer.io offers data hosting in the United States (US) and in Europe (EU). It is now possible to define the data region when setting up a data integration between your... [more]

We are really happy to announce that you can now launch Refiner surveys in native mobile apps. Our new Mobile SDK is now available for iOS, Android and React-Native. To... [more]

Our CSV and Excel file export function is now working more reliable and offers a better user experience. In the past, downloading spreadsheet data from your Refiner account was done... [more]

It is now possible to show a progress bar in the bottom of your survey widget. The progress bar tells your users how many steps your survey consists of. Form... [more]

In-app survey widgets have higher response rates than traditional survey links for many reasons. The visual representation plays a major role though. A well designed survey also yields higher completion... [more]

We're thrilled to announce a new Distribution Channel for Refiner. You can now embed surveys inside a specific element within a HTML document. This new Distribution Channel complements our popup... [more]

Since day one, data integrations with third party tools played a crucial role in the our product vision. With our new Google Sheets integration, we continue to make survey data... [more]

We've just added Markdown support to the survey editor of Refiner. This new feature allows you to include a link to a website or highlight a certain phrase in the... [more]

Customers with more than 100.000 imported users were sometimes experiencing slow loading times on the User Segments page. We published several performance improvements today which speed up loading times. The... [more]

Following our new survey folders, we've added a couple of handy filters to quickly locate surveys by their status. In the top navigation of the survey list, you'll find options... [more]

While the majority of our customers create only a handful of surveys, some need to manage dozens if not hundreds of surveys. For those customers, managing all surveys in a... [more]

We just released an improved sidebar navigation for the Refiner application. Keeping your mouse hovered over a navigation item for a short moment will expand the sidebar and reveal more... [more]

Providing a great on-brand survey experience to the users of our customers is not just a nice-to-have for us. In fact, beautifully designed survey widgets is a crucial part of... [more]

Today's product update was quite some time in the making and highly anticipated by many of our customers. It's now possible to generate a shareable links that give read access... [more]

During the last couple of weeks, we've added new trigger events to our Webhooks, as well as our Customer.io and Userlist integration. These integrations can now be triggered whenever a... [more]

Two new trigger events made it to our Webhook feature. Until now, a webhook could be triggered when a user completes a survey, when a user matches certain segments, or... [more]

Our survey translation interface now allows you to set the text direction for each language independently. When creating or updating a translation dictionary, you can set the texts direction for... [more]

While most of our customers manage only a couple of user segments in Refiner, some have quite a large number of user segments to manage. It's now possible to search... [more]

It is now possible to switch a survey's text direction to Right-to-Left for Arabic and Hebrew languages. You can switch between Left-to-right and Right-to-left reading direction in the Design tab... [more]

Many customers of Refiner are launching microsurveys not only within their SaaS apps, but also leverage other distribution channels such as sending surveys by email. Running email survey campaigns with... [more]

In the past, our integration with Customer.io allowed you to add survey responses to a customer profile in Customer.io as traits, and track "Completed Survey" events. Starting from today, the... [more]

Refiner provides different Trigger Event options to launch an in-app or website survey at a specific moment in a user's journey. One of them is our "Manual Trigger" which allows... [more]

Our Page Visit trigger event and Page Rules  just got a quite powerful upgrade. Until now, you could choose to match URLs that matched exactly, started or contained a static... [more]

In a previous release we've added the possibility to trigger alerts with survey response tags. We are complementing the release with the option to trigger Webhooks when a tag is... [more]

We've added the possibility to tag survey responses a couple of weeks ago. Until now, tagging survey responses allowed you to better analyse your response data and create lists of... [more]

Importing existing user traits to your Refiner project allows you to target specific user groups and better analyse your survey data. Our most successful customers import dozens if not hundreds... [more]

The survey stats on the project overview now include trend numbers. When a timeframe of "24 Hours" or "7 days" is selected, an additional percentage number is displayed indicating the... [more]

The project overview page now includes a filter that allows you to show data from specific surveys only. You can choose to display survey data from all, one single or... [more]

We've added a new column to the survey response list file download (XLS/CSV). The file now includes information about the respondent's segments.   [more]

In addition to total numbers, pie- and bar-chart also show now percentage numbers. This has been an obvious miss from our side when designing our new dashboard and we are... [more]

Our Users Detail Panel just got a tiny update. You can now delete a user from right from the details panel. This option is located in the top right corner... [more]

Registering callback functions allows you to execute any JavaScript code at specific moments in the lifecycle of a survey. We just added a new callback function that is executed right... [more]

Launching the same survey in different languages has been one of the most requested features since launching Refiner. We're thrilled to announce that a full-fledged translation interface is now available... [more]

Depending on your survey setup, some question types might show a "Back" button by default. For example Free Text question or Multiple Choice questions. You can now disable backwards navigation... [more]

A common theme of the last months was to make survey data more visible and easier to access. After launching our new survey data analysis dashboard and a project overview... [more]

With the release of our new data analysis dashboards, we also introduced a new project overview page. Right after logging in to your account, you'll be greeted with the most... [more]

Today is the day! After months of work and weeks in open beta, we finally pulled the trigger. Our new Reporting Dashboard is now available for everyone using Refiner. As... [more]

Adding a couple of seconds delay before presenting a survey to user allows them to "settle-in" and can increase response rates. So far, adding this kind of on-page delay was... [more]

Our Manual Trigger Event is a popular choice for launching in-app surveys at very precise moments in a user's journey. So far, launching a survey ad-hoc was done using the... [more]

Our Page Rules just got a major update allowing you to better target your users. Most notably, we now offer two types of page rules. Our Page Visit Trigger can... [more]

You can now visualize how you and your team were tagging survey responses with our new "Tag Overview". The new chart type supports two visualization options. By default, tags are... [more]

Our new dashboard just got another upgrade before the official launch. You can now visualize the average number of "Star Ratings" (also Heart, Thumbs-up, Numeric ratings) you've received. Similar to... [more]

The Survey Responses page allows you to download survey answers in CSV or Excel file format. Starting from today, additional data columns are included in each downloaded file to provide... [more]

Following the release of the new survey response tagging feature, we are happy to announce that you can now filter survey data by tags in our new dashboard. Before, you... [more]

Our new Dashboard (currently in early access) offers the possibility to group data shown in timeline charts by day, week or month. So far, Monday was used as the first... [more]

Our follow-up mode allows you to drastically increase survey response rate and is one of our most used product features. We just added the option to stop a follow-up sequence... [more]

We just opened early access to our brand new Dashboard! The new Dashboard was developed from scratch and has been in the making for quite some time. We couldn't be... [more]

We have yet another small improvement to announce which made it to our Survey Responses page. You can now click on the date of any survey response to show/hide meta... [more]

We're thrilled to announce yet another major upgrade to our Survey Response list. Starting from today, you can add Tags to a survey response. The possibility to tag survey responses... [more]

Last week, we added a new filter sidebar on the Survey Responses page allowing you to quickly navigate through your survey responses. We are really excited to publish yet another... [more]

The Survey Responses page got a major upgrade which makes it much easier to navigate through your most recent survey responses. The update includes a couple of new filter options... [more]

In the past, getting user data from our REST API was only possible by requesting a list of users that match certain criteria. With this new release, it is now... [more]

It is now possible to quickly preview a survey widget right inside your web application or on your website - without actually publishing the survey. To preview you survey widget,... [more]

Liquid Tags are a powerful tool to personalize your surveys and increase response rates. It's now possible to use Liquid Tags in the URL of a Call-to-Action (CTA). With this... [more]

You can now choose which data fields you want to include in your Slack notifications or Email alerts. We are really happy to see this improvement online, as it was... [more]

Our segmentation engine just got an update on the string matching filter. You can now set any string filter to "is one of" or "is not one of" and freely... [more]

It's now possible to attach any kind of contextual data to a survey response with Google Tag Manager. Our GTM template now comes with the possibility to identify users, add... [more]

Integromat lets you connect apps and automate workflows, and move data between apps with just few clicks. Our new integration with Integromat lets you send survey data from Refiner to... [more]

Don't call it a "smiley scale" question 😉 This new question type is a first step towards full CSAT survey support which will probably come in the next couple of... [more]

In the past, our Time Delay trigger always used the moment when a user entered your Target Audience as a reference time. You can now choose between the following options: First time... [more]

You can now choose which surveys should trigger a data synchronization to Segment. Also, you can choose to add a prefix (e.g. "refiner_") to the data fields we send to... [more]

It's now possible to quickly look up the data & survey responses of a specific user. You'll find a search button in the top right corner of the Survey Response... [more]

You can now define a set of page URLs where a survey should never be shown. Excluding pages was a highly requested feature and is indeed a very efficient way to improve the... [more]

Our Javascript client has now a built-in Debug Mode to help our customers track down installation issues quickly. While installing our Javascript client is usually straightforward, one might still get... [more]

For most of our customer, our styling options provide enough flexibility to deliver a great on-brand user experience. There might be some cases though, were you need that extra layer... [more]

We introduced a new user role which is called "Analyst". You can invite new team members with this new role or change the role of existing team members. Analysts have... [more]

So far, you could throttle surveys on a project level and for each individual user. You can now also throttle surveys on a "per survey" level. This comes in handy... [more]

This is the feature we are most proud of. You can now personalize your surveys to increase response rates and improve user experience. All you need to do is to place so... [more]

You have now much better control over who you want to target with your surveys. It's now possible to target users that match multiple segments at once, and exclude certain... [more]

Collecting data even when a user didn't complete a survey, has been a much requested feature since the early days of Refiner. We improved the handling of partial responses and they can... [more]

So far, you could throttle surveys on a project level and for each individual user. You can now also throttle surveys on a "per survey" level. This comes in handy when you... [more]

You can now download survey responses right from the Survey Response list with a single click (actually two). If you just love CSV and Excel files, look out for a... [more]

With this product update, Refiner officially became what a so called "multi-channel survey platform". But what does that even mean? It means that you can now use Refiner to survey... [more]

It's now even easier to keep your team updated on new survey responses. Get notified when a user completes a survey or when responded in a certain way with our... [more]

With the release of your new survey pages also comes the possibility to send your surveys by email. The way we approach email surveys is that we don't actually send... [more]

We added a new survey element which lets you easily collect contact info like the name, email or phone of your users. We don't plan on becoming a "lead capture... [more]

In-app surveys are great, but sometimes you need to reach people outside your application. That’s why we decided to offer highly customizable hosted survey pages which complement our survey widgets.... [more]

If you are a Customer.io user, let us know! Our new integration lets you embed surveys into your email campaigns and you can enrich contacts in Customer.io with survey data... [more]

Thanks to the feedback of our early adopters we were able to significantly improve our Segment.com integration. The new version is now sending only relevant data points, keeping your Segment account nice... [more]

Our multiple choice question type finally supports an "Other" option. When activated, your users can send in any freeform text if none of your suggested options applies. [more]

It's sometimes the little features that improve your daily life. And we think that our new option to duplicate a survey is definitely one of them. You'll find this new... [more]

It happens ... your users might start a survey but then don't complete it. This is especially true if it takes three or more steps to complete your survey. But... [more]

Our JavaScript client now lets you execute callback functions when specific events occur. Our beta users love using those functions for redirecting a user to specific URL after they filled out a... [more]

Want to launch a survey right after a user performed (or didn't perform) a certain action in your app? Sure you do! Segmenting and targeting users based on their behaviour is now... [more]

We officially opened our REST API to the public. The API allows you to fetch survey data that you collected with Refiner and to import sensitive user traits. Have a... [more]

You can now choose to randomize the order of entries in a multiple-choice question element. Randomizing the order of response options will prevent that some responses get selected more often... [more]

You can now send additional user traits from your Google Tag Manager data layer to Refiner. Traits sent to Refiner can be used to segment your users and create target... [more]

Soliciting your users with too many surveys within a short time frame is definitely something you want to avoid. Survey throttling is a great way to prevent spamming your users... [more]

This one has been on our road map since day one and it's great to finally have it online. It's now possible to survey users regularly and gather responses over... [more]

Getting the design of your survey widget right is essential for a successful survey campaign. In fact, good survey design is not just about providing a great experience to the... [more]

Previously survey responses were only visible either in the user list or on our dashboard. With this release we've finally added a dedicated section to Refiner (you might call it... [more]

Attributes with a limited set of possible values (e.g. pricing plan, country, ...) can be now flagged as a finite data attribute. Finite data attributes show a multiple choice list... [more]

Two months after our official launch we finally equipped Refiner with a proper survey data Dashboard. A feature that most people would consider table stakes for a customer survey tool... [more]

With our Google Tag Manager plugin, you can install Refiner on your website or app without requiring a developer to update the code. If you are already using Google Tag... [more]

Launching micro-surveys at the exact right time is crucial for high response rates and accurate responses. This is why we improved our Targeting & Launch Trigger options. You can now... [more]

It's now possible to translate every single message or button (e.g. "Continue", "Close", ..) in your survey. When you add a survey element, click on "Advanced Options" and you'll be... [more]

We know, this is kind of embarrassing ... But we actually launched Refiner without a basic data export feature in place. It's now possible to export all your survey responses... [more]

Refiner unleashes it's full power when you identify your users. However, there are many use-cases where identifying a user is not adding any value. To make the installation of Refiner... [more]