Product Updates

Our CSAT question element just received a major update. Various improvements made it to this release: First, it's now possible to switch your CSAT question to a Two Point Scale.... [more]

In the past, the embed code of Email Surveys was always generated using the default language of a survey. With our newest release,  it is now possible to choose which... [more]

Magic Variables allow you to store contextual data, such as the current URL of a user or where their country, alongside survey responses or user profiles. You can learn how... [more]

Our Growth subscription plan just received a major update: our survey translation feature is now available for all Growth subscriptions. No additional costs apply and available starting now. Beginning of... [more]

We've added a new targeting option which allows you to target users based on their country. Previously, targeting users based on their country was possible using segments, which quickly lead... [more]

Our Web-App and Website Popup surveys now offer the possibility to target only certain client device types. Previously, survey were launched for all client device types. You can limit survey... [more]

Our Contact Information question type received a small, yet quite powerful update. You can now customize the question identifier for Text and Checkbox fields. Prior to this release, the identifier... [more]

We are happy to introduce a new data integration to the Refiner platform. You can now sync data from and to Rudderstack account. Rudderstack is customer data platform (CDP) that... [more]

Refiner allows you to automatically group users by their traits or tracked events with Data Driven Segments. Most of them time, a few filter settings are sufficient for the configuration... [more]

Following the release of Identity Verification for our Web-Client and Mobile SDKs, we are happy to introduce the same functionality for Survey Links. You can now enable Identity Verification checks... [more]

By default, Email Alerts and Slack Alerts include the name and email of the survey respondent. We've added a new option that lets you hide Personally identifiable information (PII) from... [more]

Our Google Sheets integration has now an option to include information about the survey respondent. When activated, each new data row that gets sent to Google Sheets includes the ID,... [more]

It is now possible to set an end date for surveys with a interval based recurring option enabled. The reference time for the total delay is the date when a... [more]

Our Page Visit Trigger is a popular option for launching a survey at a specific moment in a customers' journey. A popular use-case for the Page Visit Trigger is to... [more]

We are thrilled to announce a new data integration with Amplitude. Many of our customers are already using third party services to sync survey data with their Amplitude account. Starting today,... [more]

Following our recent release that introduced Identity Verification for our Web-Client installation, we are  now offering the same security mechanism for all Mobile SDKs. You can now provide a Identity... [more]

With our newest Mobile SDK release, we are introducing a debug mode similar to the Web-Client debug mode. You can activate the debug mode initializing the SDK during development. [more]

We are thrilled to announce the beta launch of our Hubspot integration. The integration allows you to enrich contacts in Hubspot with survey responses collected by Refiner. For example, you... [more]

Our product vision at Refiner is all about pushing survey response data to where your team needs it. Our Segment, Customer.io and Userlist integration just received a major upgrade. You... [more]

We've added another layer of security to Refiner, protecting Web-client installations from malicious attacks from third parties. Enabling Identity Verification in your Refiner Environment mitigates the risk of malicious third... [more]

Adding a page logo to Survey Links increases not only your brand visibility, it also increases trust amongst your recipients. Until now, you could upload your logo in the global... [more]

Following our latest release that introduced survey banner images, we are pleased to announce that it is now possible to upload banner images for individual survey questions. You can upload... [more]

Our Bar- and Tag-charts now have a "Sort by label" and "Sort by value" in their top right corner. Previously, this option was hidden in the setting of the chart.... [more]

When generating an email survey embed code, you can select your current email provider from a list of supported provider. Selecting a provider will add specific tags to the embed... [more]

We are really excited to announce a new feature that will likely have a huge impact of the way our customers design their survey. It is now possible to upload... [more]

We've added an option to our Single- and Multiple-Choice question that allows you to make the skippable. Until now, a user needed to answer those question to be able to... [more]

The /responses route in our Rest API has a new optional "with_attributes" parameter. When set to true, the nested contact object of each response contains all user data traits we... [more]

Our Zapier integration just received an upgrade. The new version comes with two simple Triggers: User Completes Survey User Enters Segment The "User Completes Survey" trigger includes the response data... [more]

It's now possible to use a multicolored rating scale in hour CSAT surveys. When enabled, you'll be able to choose the color for the  negative, neutral and positive rating icon.... [more]

Until now, our CSAT surveys came with a five points scale, ranging from "very unsatisfied" to "very satisfied". It's now possible reduce the scale to three points, ranging from "unsatisfied"... [more]

In the past, throttling surveys was a setting that applied to all surveys in your environment. While global throttle settings make sense in many situations, there are also situations where... [more]

In some scenarios, you want to collect a certain number of survey responses and then stop the survey once this number is reached. With our newest release, we've added an... [more]

Our Follow-Up mode is a popular option to increase response rates of surveys without being too intrusive. It allows you to show a survey multiple times until a user engages... [more]

Our user segmentation engine sits at the heart of Refiner and can be used to create Target Audiences, analyse survey results, or to trigger integrations. A popular filter option is... [more]

Providing a personal touch can make all the difference when surveying your users. The better you communicate why you are running a survey and what exactly you want to know,... [more]

Our Reporting Dashboards are great if you a looking to create a custom survey report and dive deep into your data. Creating a new dashboard might take too much time... [more]

It's now possible to create survey responses with our REST API. There are different ways this new option can be leverage, but the two most prevailing would be: Import historical... [more]

With our newest release, it is now possible to choose which data fields you want to include in an Excel or CSV file download. The file download option on the... [more]

For a better understanding of how survey response data is stored in your Refiner environment, you can now click on the name of a survey question to reveal more details.... [more]

After a short beta phase of a couple of days, we've made the Manual Segments feature publicly available. [more]

We've added an option to our Multiple-Choice Questions that allows you to limit the number of allowed responses a user can select. This option can be helpful if a respondent... [more]

Refiner provides a powerful segmentation engine to group users based on their traits, survey responses or in-app behavior. Such data driven segments are the perfect match if you want to... [more]

In a recent release we introduced survey folders to help you organise all your surveys. When using survey folders, you'll now see the folder structure in all survey lists in... [more]

It is now possible to target users based on their language. You can select one or multiple languages in the Targeting section in the survey editor. Users using one of... [more]

User segments serve different purposes in Refiner. They can be used to create a Target Audience, to filter survey response or charts, or to trigger alerts and integrations. To get... [more]

It's now possible to set a minimum length for mandatory Text question. The option is available in under Advanced Options in the survey editor when "Mandatory" is enabled. [more]

Customer.io offers data hosting in the United States (US) and in Europe (EU). It is now possible to define the data region when setting up a data integration between your... [more]

We are really happy to announce that you can now launch Refiner surveys in native mobile apps. Our new Mobile SDK is now available for iOS, Android and React-Native. To... [more]

Our CSV and Excel file export function is now working more reliable and offers a better user experience. In the past, downloading spreadsheet data from your Refiner account was done... [more]

It is now possible to show a progress bar in the bottom of your survey widget. The progress bar tells your users how many steps your survey consists of. Form... [more]

In-app survey widgets have higher response rates than traditional survey links for many reasons. The visual representation plays a major role though. A well designed survey also yields higher completion... [more]

We're thrilled to announce a new Distribution Channel for Refiner. You can now embed surveys inside a specific element within a HTML document. This new Distribution Channel complements our popup... [more]

Since day one, data integrations with third party tools played a crucial role in the our product vision. With our new Google Sheets integration, we continue to make survey data... [more]

We've just added Markdown support to the survey editor of Refiner. This new feature allows you to include a link to a website or highlight a certain phrase in the... [more]

Customers with more than 100.000 imported users were sometimes experiencing slow loading times on the User Segments page. We published several performance improvements today which speed up loading times. The... [more]

Following our new survey folders, we've added a couple of handy filters to quickly locate surveys by their status. In the top navigation of the survey list, you'll find options... [more]

While the majority of our customers create only a handful of surveys, some need to manage dozens if not hundreds of surveys. For those customers, managing all surveys in a... [more]

We just released an improved sidebar navigation for the Refiner application. Keeping your mouse hovered over a navigation item for a short moment will expand the sidebar and reveal more... [more]

Providing a great on-brand survey experience to the users of our customers is not just a nice-to-have for us. In fact, beautifully designed survey widgets is a crucial part of... [more]

Today's product update was quite some time in the making and highly anticipated by many of our customers. It's now possible to generate a shareable links that give read access... [more]

During the last couple of weeks, we've added new trigger events to our Webhooks, as well as our Customer.io and Userlist integration. These integrations can now be triggered whenever a... [more]

Two new trigger events made it to our Webhook feature. Until now, a webhook could be triggered when a user completes a survey, when a user matches certain segments, or... [more]

Our survey translation interface now allows you to set the text direction for each language independently. When creating or updating a translation dictionary, you can set the texts direction for... [more]

While most of our customers manage only a couple of user segments in Refiner, some have quite a large number of user segments to manage. It's now possible to search... [more]

It is now possible to switch a survey's text direction to Right-to-Left for Arabic and Hebrew languages. You can switch between Left-to-right and Right-to-left reading direction in the Design tab... [more]

Many customers of Refiner are launching microsurveys not only within their SaaS apps, but also leverage other distribution channels such as sending surveys by email. Running email survey campaigns with... [more]

In the past, our integration with Customer.io allowed you to add survey responses to a customer profile in Customer.io as traits, and track "Completed Survey" events. Starting from today, the... [more]

Refiner provides different Trigger Event options to launch an in-app or website survey at a specific moment in a user's journey. One of them is our "Manual Trigger" which allows... [more]

Our Page Visit trigger event and Page Rules  just got a quite powerful upgrade. Until now, you could choose to match URLs that matched exactly, started or contained a static... [more]

In a previous release we've added the possibility to trigger alerts with survey response tags. We are complementing the release with the option to trigger Webhooks when a tag is... [more]

We've added the possibility to tag survey responses a couple of weeks ago. Until now, tagging survey responses allowed you to better analyse your response data and create lists of... [more]

Importing existing user traits to your Refiner project allows you to target specific user groups and better analyse your survey data. Our most successful customers import dozens if not hundreds... [more]

The survey stats on the project overview now include trend numbers. When a timeframe of "24 Hours" or "7 days" is selected, an additional percentage number is displayed indicating the... [more]

The project overview page now includes a filter that allows you to show data from specific surveys only. You can choose to display survey data from all, one single or... [more]

We've added a new column to the survey response list file download (XLS/CSV). The file now includes information about the respondent's segments.   [more]

In addition to total numbers, pie- and bar-chart also show now percentage numbers. This has been an obvious miss from our side when designing our new dashboard and we are... [more]

Our Users Detail Panel just got a tiny update. You can now delete a user from right from the details panel. This option is located in the top right corner... [more]

Registering callback functions allows you to execute any JavaScript code at specific moments in the lifecycle of a survey. We just added a new callback function that is executed right... [more]

Launching the same survey in different languages has been one of the most requested features since launching Refiner. We're thrilled to announce that a full-fledged translation interface is now available... [more]

Depending on your survey setup, some question types might show a "Back" button by default. For example Free Text question or Multiple Choice questions. You can now disable backwards navigation... [more]

A common theme of the last months was to make survey data more visible and easier to access. After launching our new survey data analysis dashboard and a project overview... [more]

With the release of our new data analysis dashboards, we also introduced a new project overview page. Right after logging in to your account, you'll be greeted with the most... [more]

Today is the day! After months of work and weeks in open beta, we finally pulled the trigger. Our new Reporting Dashboard is now available for everyone using Refiner. As... [more]

Adding a couple of seconds delay before presenting a survey to user allows them to "settle-in" and can increase response rates. So far, adding this kind of on-page delay was... [more]

Our Manual Trigger Event is a popular choice for launching in-app surveys at very precise moments in a user's journey. So far, launching a survey ad-hoc was done using the... [more]

Our Page Rules just got a major update allowing you to better target your users. Most notably, we now offer two types of page rules. Our Page Visit Trigger can... [more]

You can now visualize how you and your team were tagging survey responses with our new "Tag Overview". The new chart type supports two visualization options. By default, tags are... [more]

Our new dashboard just got another upgrade before the official launch. You can now visualize the average number of "Star Ratings" (also Heart, Thumbs-up, Numeric ratings) you've received. Similar to... [more]

The Survey Responses page allows you to download survey answers in CSV or Excel file format. Starting from today, additional data columns are included in each downloaded file to provide... [more]

Following the release of the new survey response tagging feature, we are happy to announce that you can now filter survey data by tags in our new dashboard. Before, you... [more]

Our new Dashboard (currently in early access) offers the possibility to group data shown in timeline charts by day, week or month. So far, Monday was used as the first... [more]

Our follow-up mode allows you to drastically increase survey response rate and is one of our most used product features. We just added the option to stop a follow-up sequence... [more]

We just opened early access to our brand new Dashboard! The new Dashboard was developed from scratch and has been in the making for quite some time. We couldn't be... [more]

We have yet another small improvement to announce which made it to our Survey Responses page. You can now click on the date of any survey response to show/hide meta... [more]

We're thrilled to announce yet another major upgrade to our Survey Response list. Starting from today, you can add Tags to a survey response. The possibility to tag survey responses... [more]

Last week, we added a new filter sidebar on the Survey Responses page allowing you to quickly navigate through your survey responses. We are really excited to publish yet another... [more]

The Survey Responses page got a major upgrade which makes it much easier to navigate through your most recent survey responses. The update includes a couple of new filter options... [more]

In the past, getting user data from our REST API was only possible by requesting a list of users that match certain criteria. With this new release, it is now... [more]

It is now possible to quickly preview a survey widget right inside your web application or on your website - without actually publishing the survey. To preview you survey widget,... [more]

Liquid Tags are a powerful tool to personalize your surveys and increase response rates. It's now possible to use Liquid Tags in the URL of a Call-to-Action (CTA). With this... [more]

You can now choose which data fields you want to include in your Slack notifications or Email alerts. We are really happy to see this improvement online, as it was... [more]

Our segmentation engine just got an update on the string matching filter. You can now set any string filter to "is one of" or "is not one of" and freely... [more]

It's now possible to attach any kind of contextual data to a survey response with Google Tag Manager. Our GTM template now comes with the possibility to identify users, add... [more]

Integromat lets you connect apps and automate workflows, and move data between apps with just few clicks. Our new integration with Integromat lets you send survey data from Refiner to... [more]

Don't call it a "smiley scale" question 😉 This new question type is a first step towards full CSAT survey support which will probably come in the next couple of... [more]

In the past, our Time Delay trigger always used the moment when a user entered your Target Audience as a reference time. You can now choose between the following options: First time... [more]

You can now choose which surveys should trigger a data synchronization to Segment. Also, you can choose to add a prefix (e.g. "refiner_") to the data fields we send to... [more]

It's now possible to quickly look up the data & survey responses of a specific user. You'll find a search button in the top right corner of the Survey Response... [more]

You can now define a set of page URLs where a survey should never be shown. Excluding pages was a highly requested feature and is indeed a very efficient way to improve the... [more]

Our Javascript client has now a built-in Debug Mode to help our customers track down installation issues quickly. While installing our Javascript client is usually straightforward, one might still get... [more]

For most of our customer, our styling options provide enough flexibility to deliver a great on-brand user experience. There might be some cases though, were you need that extra layer... [more]

We introduced a new user role which is called "Analyst". You can invite new team members with this new role or change the role of existing team members. Analysts have... [more]

So far, you could throttle surveys on a project level and for each individual user. You can now also throttle surveys on a "per survey" level. This comes in handy... [more]

This is the feature we are most proud of. You can now personalize your surveys to increase response rates and improve user experience. All you need to do is to place so... [more]

You have now much better control over who you want to target with your surveys. It's now possible to target users that match multiple segments at once, and exclude certain... [more]

Collecting data even when a user didn't complete a survey, has been a much requested feature since the early days of Refiner. We improved the handling of partial responses and they can... [more]

So far, you could throttle surveys on a project level and for each individual user. You can now also throttle surveys on a "per survey" level. This comes in handy when you... [more]

You can now download survey responses right from the Survey Response list with a single click (actually two). If you just love CSV and Excel files, look out for a... [more]

With this product update, Refiner officially became what a so called "multi-channel survey platform". But what does that even mean? It means that you can now use Refiner to survey... [more]

It's now even easier to keep your team updated on new survey responses. Get notified when a user completes a survey or when responded in a certain way with our... [more]

With the release of your new survey pages also comes the possibility to send your surveys by email. The way we approach email surveys is that we don't actually send... [more]

We added a new survey element which lets you easily collect contact info like the name, email or phone of your users. We don't plan on becoming a "lead capture... [more]

In-app surveys are great, but sometimes you need to reach people outside your application. That’s why we decided to offer highly customizable hosted survey pages which complement our survey widgets.... [more]

If you are a Customer.io user, let us know! Our new integration lets you embed surveys into your email campaigns and you can enrich contacts in Customer.io with survey data... [more]

Thanks to the feedback of our early adopters we were able to significantly improve our Segment.com integration. The new version is now sending only relevant data points, keeping your Segment account nice... [more]

Our multiple choice question type finally supports an "Other" option. When activated, your users can send in any freeform text if none of your suggested options applies. [more]

It's sometimes the little features that improve your daily life. And we think that our new option to duplicate a survey is definitely one of them. You'll find this new... [more]

It happens ... your users might start a survey but then don't complete it. This is especially true if it takes three or more steps to complete your survey. But... [more]

Our JavaScript client now lets you execute callback functions when specific events occur. Our beta users love using those functions for redirecting a user to specific URL after they filled out a... [more]

Want to launch a survey right after a user performed (or didn't perform) a certain action in your app? Sure you do! Segmenting and targeting users based on their behaviour is now... [more]

We officially opened our REST API to the public. The API allows you to fetch survey data that you collected with Refiner and to import sensitive user traits. Have a... [more]

You can now choose to randomize the order of entries in a multiple-choice question element. Randomizing the order of response options will prevent that some responses get selected more often... [more]

You can now send additional user traits from your Google Tag Manager data layer to Refiner. Traits sent to Refiner can be used to segment your users and create target... [more]

Soliciting your users with too many surveys within a short time frame is definitely something you want to avoid. Survey throttling is a great way to prevent spamming your users... [more]

This one has been on our road map since day one and it's great to finally have it online. It's now possible to survey users regularly and gather responses over... [more]

Getting the design of your survey widget right is essential for a successful survey campaign. In fact, good survey design is not just about providing a great experience to the... [more]

Previously survey responses were only visible either in the user list or on our dashboard. With this release we've finally added a dedicated section to Refiner (you might call it... [more]

Attributes with a limited set of possible values (e.g. pricing plan, country, ...) can be now flagged as a finite data attribute. Finite data attributes show a multiple choice list... [more]

Two months after our official launch we finally equipped Refiner with a proper survey data Dashboard. A feature that most people would consider table stakes for a customer survey tool... [more]

With our Google Tag Manager plugin, you can install Refiner on your website or app without requiring a developer to update the code. If you are already using Google Tag... [more]

Launching micro-surveys at the exact right time is crucial for high response rates and accurate responses. This is why we improved our Targeting & Launch Trigger options. You can now... [more]

It's now possible to translate every single message or button (e.g. "Continue", "Close", ..) in your survey. When you add a survey element, click on "Advanced Options" and you'll be... [more]

We know, this is kind of embarrassing ... But we actually launched Refiner without a basic data export feature in place. It's now possible to export all your survey responses... [more]

Refiner unleashes it's full power when you identify your users. However, there are many use-cases where identifying a user is not adding any value. To make the installation of Refiner... [more]