Product Updates

Improvement
May 17, 2022

Segment usage info

User segments serve different purposes in Refiner. They can be used to create a Target Audience, to filter survey response or charts, or to trigger alerts and integrations. To get... [more]
Improvement
May 10, 2022

Set minimum response length for Text questions

It's now possible to set a minimum length for mandatory Text question. The option is available in under Advanced Options in the survey editor when "Mandatory" is enabled. [more]
Improvement
May 10, 2022

Set data region for Customer.io integration

Customer.io offers data hosting in the United States (US) and in Europe (EU). It is now possible to define the data region when setting up a data integration between your... [more]
New Feature
May 10, 2022

Mobile SDK for iOS, Android and React-Native (beta)

We are really happy to announce that you can now launch Refiner surveys in native mobile apps. Our new Mobile SDK is now available for iOS, Android and React-Native. To... [more]
Improvement
May 4, 2022

Better performance and reliability for CSV & XLS Data Export

Our CSV and Excel file export function is now working more reliable and offers a better user experience. In the past, downloading spreadsheet data from your Refiner account was done... [more]
New Feature
April 27, 2022

Progress Bar for Survey Widgets

It is now possible to show a progress bar in the bottom of your survey widget. The progress bar tells your users how many steps your survey consists of. Form... [more]
New Feature
April 27, 2022

New Survey Banner format for increased visibility

In-app survey widgets have higher response rates than traditional survey links for many reasons. The visual representation plays a major role though. A well designed survey also yields higher completion... [more]
New Feature
April 12, 2022

New Distribution Channel: Embed Surveys (beta)

We're thrilled to announce a new Distribution Channel for Refiner. You can now embed surveys inside a specific element within a HTML document. This new Distribution Channel complements our popup... [more]
New Feature
April 5, 2022

Send survey responses to Google Sheets

Since day one, data integrations with third party tools played a crucial role in the our product vision. With our new Google Sheets integration, we continue to make survey data... [more]
New Feature
April 4, 2022

Text Formatting with Markdown

We've just added Markdown support to the survey editor of Refiner. This new feature allows you to include a link to a website or highlight a certain phrase in the... [more]
Improvement
April 1, 2022

Performance improvements on User Segments page

Customers with more than 100.000 imported users were sometimes experiencing slow loading times on the User Segments page. We published several performance improvements today which speed up loading times. The... [more]
New Feature
March 25, 2022

Filter surveys by status

Following our new survey folders, we've added a couple of handy filters to quickly locate surveys by their status. In the top navigation of the survey list, you'll find options... [more]
New Feature
March 25, 2022

Organize surveys in folders

While the majority of our customers create only a handful of surveys, some need to manage dozens if not hundreds of surveys. For those customers, managing all surveys in a... [more]
Improvement
March 25, 2022

Improved sidebar navigation

We just released an improved sidebar navigation for the Refiner application. Keeping your mouse hovered over a navigation item for a short moment will expand the sidebar and reveal more... [more]
New Feature
March 23, 2022

Multicolored rating scale for NPS questions

Providing a great on-brand survey experience to the users of our customers is not just a nice-to-have for us. In fact, beautifully designed survey widgets is a crucial part of... [more]
New Feature
March 22, 2022

Share reporting dashboards

Today's product update was quite some time in the making and highly anticipated by many of our customers. It's now possible to generate a shareable links that give read access... [more]
Improvement
March 10, 2022

Two new trigger events for Segment.com integration

During the last couple of weeks, we've added new trigger events to our Webhooks, as well as our Customer.io and Userlist integration. These integrations can now be triggered whenever a... [more]
Improvement
March 9, 2022

New trigger events for Webhooks

Two new trigger events made it to our Webhook feature. Until now, a webhook could be triggered when a user completes a survey, when a user matches certain segments, or... [more]
Improvement
February 24, 2022

Text direction setting for translation dictionaries

Our survey translation interface now allows you to set the text direction for each language independently. When creating or updating a translation dictionary, you can set the texts direction for... [more]
Improvement
February 24, 2022

Search for user segment

While most of our customers manage only a couple of user segments in Refiner, some have quite a large number of user segments to manage. It's now possible to search... [more]
New Feature
February 19, 2022

Right-to-left text direction

It is now possible to switch a survey's text direction to Right-to-Left for Arabic and Hebrew languages. You can switch between Left-to-right and Right-to-left reading direction in the Design tab... [more]
New Feature
February 14, 2022

Userlist integration (beta)

Many customers of Refiner are launching microsurveys not only within their SaaS apps, but also leverage other distribution channels such as sending surveys by email. Running email survey campaigns with... [more]
Improvement
February 14, 2022

New trigger events for Customer.io integration

In the past, our integration with Customer.io allowed you to add survey responses to a customer profile in Customer.io as traits, and track "Completed Survey" events. Starting from today, the... [more]
Improvement
February 14, 2022

Continuous surveying with Manual Trigger

Refiner provides different Trigger Event options to launch an in-app or website survey at a specific moment in a user's journey. One of them is our "Manual Trigger" which allows... [more]
Improvement
February 10, 2022

URL pattern matching option for Page Visit trigger

Our Page Visit trigger event and Page Rules  just got a quite powerful upgrade. Until now, you could choose to match URLs that matched exactly, started or contained a static... [more]
Improvement
February 7, 2022

Trigger Webhooks with Tags

In a previous release we've added the possibility to trigger alerts with survey response tags. We are complementing the release with the option to trigger Webhooks when a tag is... [more]
New Feature
February 7, 2022

Trigger Email and Slack Alerts with Tags

We've added the possibility to tag survey responses a couple of weeks ago. Until now, tagging survey responses allowed you to better analyse your response data and create lists of... [more]
Improvement
February 7, 2022

Improved user traits picker

Importing existing user traits to your Refiner project allows you to target specific user groups and better analyse your survey data. Our most successful customers import dozens if not hundreds... [more]
Improvement
February 7, 2022

Trend numbers in survey stats

The survey stats on the project overview now include trend numbers. When a timeframe of "24 Hours" or "7 days" is selected, an additional percentage number is displayed indicating the... [more]
Improvement
February 7, 2022

New filter option on project overview

The project overview page now includes a filter that allows you to show data from specific surveys only. You can choose to display survey data from all, one single or... [more]
Improvement
February 3, 2022

Survey response list download includes now User Segments

We've added a new column to the survey response list file download (XLS/CSV). The file now includes information about the respondent's segments.   [more]
Improvement
February 1, 2022

Percentages in Dashboard Pie- and Bar-charts

In addition to total numbers, pie- and bar-chart also show now percentage numbers. This has been an obvious miss from our side when designing our new dashboard and we are... [more]
Improvement
January 26, 2022

Delete user from Details Panel

Our Users Detail Panel just got a tiny update. You can now delete a user from right from the details panel. This option is located in the top right corner... [more]
Improvement
January 25, 2022

New “onBeforeShow” callback function in Javascript client

Registering callback functions allows you to execute any JavaScript code at specific moments in the lifecycle of a survey. We just added a new callback function that is executed right... [more]
New Feature
January 20, 2022

Beta: Translations for multi-language survey

Launching the same survey in different languages has been one of the most requested features since launching Refiner. We're thrilled to announce that a full-fledged translation interface is now available... [more]
New Feature
January 10, 2022

Disable backwards navigation

Depending on your survey setup, some question types might show a "Back" button by default. For example Free Text question or Multiple Choice questions. You can now disable backwards navigation... [more]
New Feature
January 6, 2022

See all user information in the new User Details Panel

A common theme of the last months was to make survey data more visible and easier to access. After launching our new survey data analysis dashboard and a project overview... [more]
New Feature
January 6, 2022

New project overview page

With the release of our new data analysis dashboards, we also introduced a new project overview page. Right after logging in to your account, you'll be greeted with the most... [more]
New Feature
January 6, 2022

New survey data analysis dashboard out of beta

Today is the day! After months of work and weeks in open beta, we finally pulled the trigger. Our new Reporting Dashboard is now available for everyone using Refiner. As... [more]
Improvement
December 20, 2021

On-page Delay is now available for all trigger events

Adding a couple of seconds delay before presenting a survey to user allows them to "settle-in" and can increase response rates. So far, adding this kind of on-page delay was... [more]
Improvement
December 20, 2021

Programmatically launch surveys with custom identifiers

Our Manual Trigger Event is a popular choice for launching in-app surveys at very precise moments in a user's journey. So far, launching a survey ad-hoc was done using the... [more]
Improvement
December 17, 2021

Better targeting with improved Page Rules

Our Page Rules just got a major update allowing you to better target your users. Most notably, we now offer two types of page rules. Our Page Visit Trigger can... [more]
New Feature
December 14, 2021

Visualize tags in a Tag Cloud or List chart

You can now visualize how you and your team were tagging survey responses with our new "Tag Overview". The new chart type supports two visualization options. By default, tags are... [more]
New Feature
December 14, 2021

New timeline chart for Star, Heart, and Thumbs-up Ratings

Our new dashboard just got another upgrade before the official launch. You can now visualize the average number of "Star Ratings" (also Heart, Thumbs-up, Numeric ratings) you've received. Similar to... [more]
Improvement
December 13, 2021

Additional columns in Surveys Response CSV & XLS file download

The Survey Responses page allows you to download survey answers in CSV or Excel file format. Starting from today, additional data columns are included in each downloaded file to provide... [more]
New Feature
December 9, 2021

Filter chart data by tags

Following the release of the new survey response tagging feature, we are happy to announce that you can now filter survey data by tags in our new dashboard. Before, you... [more]
Improvement
December 6, 2021

Set First Day of Week for Dashboard

Our new Dashboard (currently in early access) offers the possibility to group data shown in timeline charts by day, week or month. So far, Monday was used as the first... [more]
Improvement
November 25, 2021

Stop follow-up sequence when partial response was received

Our follow-up mode allows you to drastically increase survey response rate and is one of our most used product features. We just added the option to stop a follow-up sequence... [more]
New Feature
November 23, 2021

Early access to new Dashboard

We just opened early access to our brand new Dashboard! The new Dashboard was developed from scratch and has been in the making for quite some time. We couldn't be... [more]
New Feature
November 22, 2021

Toggle survey response meta data

We have yet another small improvement to announce which made it to our Survey Responses page. You can now click on the date of any survey response to show/hide meta... [more]
New Feature
November 22, 2021

Survey Response Tagging

We're thrilled to announce yet another major upgrade to our Survey Response list. Starting from today, you can add Tags to a survey response. The possibility to tag survey responses... [more]
New Feature
November 17, 2021

Save filters and create Survey Response Lists

Last week, we added a new filter sidebar on the Survey Responses page allowing you to quickly navigate through your survey responses. We are really excited to publish yet another... [more]
New Feature
November 11, 2021

Improved filters in Survey Responses

The Survey Responses page got a major upgrade which makes it much easier to navigate through your most recent survey responses. The update includes a couple of new filter options... [more]
Improvement
November 2, 2021

New API route to get a single contact

In the past, getting user data from our REST API was only possible by requesting a list of users that match certain criteria. With this new release, it is now... [more]
New Feature
October 14, 2021

Quickly preview survey widget in web-app or on website

It is now possible to quickly preview a survey widget right inside your web application or on your website - without actually publishing the survey. To preview you survey widget,... [more]
Improvement
October 13, 2021

Use Liquid Tags in Call-to-Action links

Liquid Tags are a powerful tool to personalize your surveys and increase response rates. It's now possible to use Liquid Tags in the URL of a Call-to-Action (CTA). With this... [more]
Improvement
September 21, 2021

Select data fields to include in Slack and Email Alerts

You can now choose which data fields you want to include in your Slack notifications or Email alerts. We are really happy to see this improvement online, as it was... [more]
Improvement
September 7, 2021

Improved string filter in user segments

Our segmentation engine just got an update on the string matching filter. You can now set any string filter to "is one of" or "is not one of" and freely... [more]
Improvement
August 23, 2021

Improved Google Tag Manager integration

It's now possible to attach any kind of contextual data to a survey response with Google Tag Manager. Our GTM template now comes with the possibility to identify users, add... [more]
New Feature
July 20, 2021

Integromat integration

Integromat lets you connect apps and automate workflows, and move data between apps with just few clicks. Our new integration with Integromat lets you send survey data from Refiner to... [more]
New Feature
May 22, 2021

New CSAT question type

Don't call it a "smiley scale" question 😉 This new question type is a first step towards full CSAT survey support which will probably come in the next couple of... [more]
Improvement
May 18, 2021

Improved Time Delay trigger

In the past, our Time Delay trigger always used the moment when a user entered your Target Audience as a reference time. You can now choose between the following options: First time... [more]
Improvement
May 16, 2021

Add prefix to traits when sending data to Segment.com

You can now choose which surveys should trigger a data synchronization to Segment. Also, you can choose to add a prefix (e.g. "refiner_") to the data fields we send to... [more]
New Feature
May 15, 2021

Quick search for users

It's now possible to quickly look up the data & survey responses of a specific user. You'll find a search button in the top right corner of the Survey Response... [more]
Improvement
May 12, 2021

Exclude pages in your targeting

You can now define a set of page URLs where a survey should never be shown. Excluding pages was a highly requested feature and is indeed a very efficient way to improve the... [more]
New Feature
April 29, 2021

Debug mode for Javascript client

Our Javascript client has now a built-in Debug Mode to help our customers track down installation issues quickly. While installing our Javascript client is usually straightforward, one might still get... [more]
Improvement
March 29, 2021

White-label survey design with custom CSS

For most of our customer, our styling options provide enough flexibility to deliver a great on-brand user experience. There might be some cases though, were you need that extra layer... [more]
New Feature
March 25, 2021

New user role: Analyst

We introduced a new user role which is called "Analyst". You can invite new team members with this new role or change the role of existing team members. Analysts have... [more]
Improvement
March 20, 2021

Improved Survey Throttling

So far, you could throttle surveys on a project level and for each individual user. You can now also throttle surveys on a "per survey" level. This comes in handy... [more]
New Feature
March 15, 2021

Personalize surveys with Liquid Tags

This is the feature we are most proud of. You can now personalize your surveys to increase response rates and improve user experience. All you need to do is to place so... [more]
Improvement
February 28, 2021

Target users matching multiple segments and exclude segments

You have now much better control over who you want to target with your surveys. It's now possible to target users that match multiple segments at once, and exclude certain... [more]
Improvement
January 29, 2021

Trigger alerts & integrations with Partial Responses

Collecting data even when a user didn't complete a survey, has been a much requested feature since the early days of Refiner. We improved the handling of partial responses and they can... [more]
Improvement
January 25, 2021

Improved Survey Throttling

So far, you could throttle surveys on a project level and for each individual user. You can now also throttle surveys on a "per survey" level. This comes in handy when you... [more]
New Feature
January 15, 2021

Download survey responses as CSV or Excel file

You can now download survey responses right from the Survey Response list with a single click (actually two). If you just love CSV and Excel files, look out for a... [more]
Improvement
November 30, 2020

Multi-channel surveys

With this product update, Refiner officially became what a so called "multi-channel survey platform". But what does that even mean? It means that you can now use Refiner to survey... [more]
New Feature
November 25, 2020

Receive email alerts when a user completes a survey

It's now even easier to keep your team updated on new survey responses. Get notified when a user completes a survey or when responded in a certain way with our... [more]
New Feature
November 20, 2020

Send surveys by email

With the release of your new survey pages also comes the possibility to send your surveys by email. The way we approach email surveys is that we don't actually send... [more]
New Feature
November 14, 2020

Collect contact info from anonymous website visitors

We added a new survey element which lets you easily collect contact info like the name, email or phone of your users. We don't plan on becoming a "lead capture... [more]
New Feature
November 8, 2020

Hosted survey pages

In-app surveys are great, but sometimes you need to reach people outside your application. That’s why we decided to offer highly customizable hosted survey pages which complement our survey widgets.... [more]
New Feature
October 8, 2020

Customer.io integration in open beta

If you are a Customer.io user, let us know! Our new integration lets you embed surveys into your email campaigns and you can enrich contacts in Customer.io with survey data... [more]
Improvement
October 6, 2020

Improved Segment.com integration

Thanks to the feedback of our early adopters we were able to significantly improve our Segment.com integration. The new version is now sending only relevant data points, keeping your Segment account nice... [more]
Improvement
October 4, 2020

“Other” option for multiple choice questions

Our multiple choice question type finally supports an "Other" option. When activated, your users can send in any freeform text if none of your suggested options applies. [more]
New Feature
October 3, 2020

Duplicate surveys

It's sometimes the little features that improve your daily life. And we think that our new option to duplicate a survey is definitely one of them. You'll find this new... [more]
Improvement
October 1, 2020

Storing partial survey submissions

It happens ... your users might start a survey but then don't complete it. This is especially true if it takes three or more steps to complete your survey. But... [more]
New Feature
September 16, 2020

Callback functions in Javascript client

Our JavaScript client now lets you execute callback functions when specific events occur. Our beta users love using those functions for redirecting a user to specific URL after they filled out a... [more]
New Feature
September 8, 2020

Trigger surveys based on user events

Want to launch a survey right after a user performed (or didn't perform) a certain action in your app? Sure you do! Segmenting and targeting users based on their behaviour is now... [more]
New Feature
September 5, 2020

Launched our Rest API

We officially opened our REST API to the public. The API allows you to fetch survey data that you collected with Refiner and to import sensitive user traits. Have a... [more]
New Feature
August 22, 2020

Randomize order of multiple-choice entries

You can now choose to randomize the order of entries in a multiple-choice question element. Randomizing the order of response options will prevent that some responses get selected more often... [more]
Improvement
August 18, 2020

Improved Google Tag Manager integration

You can now send additional user traits from your Google Tag Manager data layer to Refiner. Traits sent to Refiner can be used to segment your users and create target... [more]
New Feature
August 15, 2020

Throttling Surveys

Soliciting your users with too many surveys within a short time frame is definitely something you want to avoid. Survey throttling is a great way to prevent spamming your users... [more]
New Feature
August 8, 2020

Recurring Surveys

This one has been on our road map since day one and it's great to finally have it online. It's now possible to survey users regularly and gather responses over... [more]
Improvement
July 23, 2020

Set background color of survey widgets

Getting the design of your survey widget right is essential for a successful survey campaign. In fact, good survey design is not just about providing a great experience to the... [more]
New Feature
July 2, 2020

Survey response list / Feedback Hub

Previously survey responses were only visible either in the user list or on our dashboard. With this release we've finally added a dedicated section to Refiner (you might call it... [more]
New Feature
May 12, 2020

Flag attributes as “Finite Dataset”

Attributes with a limited set of possible values (e.g. pricing plan, country, ...) can be now flagged as a finite data attribute. Finite data attributes show a multiple choice list... [more]
New Feature
May 10, 2020

Launching our new Dashboard

Two months after our official launch we finally equipped Refiner with a proper survey data Dashboard. A feature that most people would consider table stakes for a customer survey tool... [more]
New Feature
April 2, 2020

Google Tag Manager (GTM) integration

With our Google Tag Manager plugin, you can install Refiner on your website or app without requiring a developer to update the code. If you are already using Google Tag... [more]
Improvement
March 28, 2020

Better survey triggers with follow-up mode

Launching micro-surveys at the exact right time is crucial for high response rates and accurate responses. This is why we improved our Targeting & Launch Trigger options. You can now... [more]
Improvement
March 25, 2020

Translate all survey controls

It's now possible to translate every single message or button (e.g. "Continue", "Close", ..) in your survey. When you add a survey element, click on "Advanced Options" and you'll be... [more]
New Feature
March 20, 2020

Export survey responses to Excel or CSV

We know, this is kind of embarrassing ... But we actually launched Refiner without a basic data export feature in place. It's now possible to export all your survey responses... [more]
New Feature
March 14, 2020

Survey anonymous website traffic

Refiner unleashes it's full power when you identify your users. However, there are many use-cases where identifying a user is not adding any value. To make the installation of Refiner... [more]

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