Our Follow-Up mode is a popular option to increase response rates of surveys without being too intrusive. It allows you to show a survey multiple times until a user engages with the survey by either responding or dismissing it.
So far, the Follow-Up settings included a goal you want to reach (e.g. user responded to first question), how often you want to follow-up, and how much time should pass between each follow-up.
With our newest release, we’ve added an additional option to limit the follow-up sequence to a certain timeframe. This option is useful if your users don’t log in to your app regularly. Stopping the follow-up sequence after a certain time elapsed ensures that survey campaigns are not dragging along for too long.