Follow-up Mode

Refiner offers a built-in follow-up feature that will dramatically increase survey response rates.

A user might not notice your survey widget the first time it is shown to them. In this case, they neither dismiss nor complete the survey.

With an activated Follow-Up mode, a survey continues to show up until a user responds to the first question, completes the survey or dismisses it.

You can choose how often and in which time intervals Refiner should prompt your users.

To guarantee a good user experience, we recommend to show the survey not too often and wait at least a couple of minutes between each round.