Web App Surveys

What are Web App Surveys?

Web App Surveys are short questionnaires that are delivered to a targeted group of users while they are using a web based application.

Web App Surveys are a great way to collect actionable user and product feedback. They offer highly contextual insights and provide significantly higher response rates than traditional email surveys.

Usually, Web App Surveys consist of a few simple questions only. They are typically used to gauge overall satisfaction with a product or capturing feedback on specific product features.

Illustration of an In-App NPS Survey
Example of an Web-App NPS Survey

On the following pages you’ll find information on how to get started, as well as detailed information about how make sure that the right survey is shown to the right user at the exact right moment.

Supported platforms

With Refiner you can launch Web App Surveys in any web-based application or website that runs on HTML and Javascript.

You can use our Web-Client to survey logged-in users of a web application, as well as surveying visitors of your marketing website.

How to get started

As a first step, to install our web-client Our Web-App Surveys are highly customizable, translatable, mobile ready and support all major in-app survey best practises.

To launch Web App Surveys, you’ll need to install our Javascript Web-Client first. You can install our clients using a JavaScript code snippet, Google Tag Manager, or our NPM Package.

Once installed, you’ll have full control over your surveys through the Refiner dashboard. You can create & publish new surveys, style them to your taste, and define which group of users should see them at what moment.

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