Accelerate growth with microsurveys

Collect user data with our highly configurable, yet easy to set up, microsurveys. Then, use that data to power fully automated growth loops.

Trusted by hundreds of fast growing software companies

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The survey platform that automates growth

With Refiner, you can automate actions based on answers and accelerate growth in just a few minutes. Increase visibility and word-of-mouth with follow-up automation and ask for reviews, invite them to sign up for your affiliate program, or interview them for case studies.

Precise targeting

Trigger your surveys at a specific time, event, page view, or manually with our Javascript client. Use segmentation for even better targeting.

Personalize with branching logic and Liquid tags

Leverage user data and newly captured survey responses to create a fully personalized experience for each customer.

Send survey responses to your favorite tools

Automate everything you want using our integrations, including Zapier. Trigger actions for each new survey response or when a user enters a segment.

Customize surveys to increase adoption

Waiting months for research to be done is not the way growth should work. Get quick answers to your questions by setting up customized surveys in minutes.

  • Comprehensive design settings: colors, images, borders, corners, widgets (slide-in, modal & banner), and even custom CSS to create totally on-brand surveys.
  • 12 question types including NPS, CSAT, CES, rating matrix, CTAs, and more.
  • Branching and logic jumps: display the most relevant questions based on previous answers. Also allows A/B testing.
  • In-product surveys for web-based applications and mobile. Plus email surveys, link surveys, and embeddable surveys in HTML.

Advanced reporting for in-depth insights

Analytics don’t give you the full picture of the issues surrounding your onboarding, feature usage, churn, and other growth levers. Microsurveys provide diverse and valuable insights to finally accelerate growth.

  • Reporting dashboard that shows everything you need at a glance.
  • NPS, CSAT & CES ratings in timeline charts to see how your efforts bear fruit.
  • Segmented results based on survey responses, imported user traits, and behavioral data.
  • Complete integrations for Segment & Rudderstack: Sync your customer data and use it for better targeting and segmentation.
  • Amplitude & Mixpanel integrations to use survey results in your product analytics.
Livestorm

Livestorm uses Refiner to increase conversion rate, proactively engage with customers, and reduce churn.

“What we had before was a single onboarding that had to work for everyone. Now, when you create an account on Livestorm, one of the first things you see is a survey asking you what your main use case is. For example, if you say you want to do marketing events, we’ll show you how to share a document, how to invite as many people as possible to your event, etc.”

Thibaut Davoult - Head of Growth

Thibaut Davoult

Head of Growth

Read the customer story

Sync data and automate workflows

Push survey response data to your favorite tools in real time, or import user data to Refiner for better segmentation. Our integrations open up countless ways to leverage your data. See all integrations.

Amplitude

Send survey events and response data to Amplitude. Combine survey responses with product usage data and uncover new insights.

Customer.io

Send Refiner email surveys to your users with Customer.io. Sync survey response data back to Customer.io for follow-up campaigns.

Google Sheets

Automatically add new rows with survey response data to a Google Sheets spreadsheet.

Hubspot

Send Refiner email surveys with Hubspot. Seamlessly sync survey response data back to Hubspot for follow-up campaigns.

Make

Trigger actions based on survey responses in hundreds of apps via Make. Import user data from any app or API service for better targeting in Refiner.

Rudderstack

Sync survey responses to any Destination in Rudderstack. Import traits & events from Rudderstack for better targeting in Refiner.

Salesforce

Send email surveys with Salesforce. Update or create records in Salesforce with survey response data collected by Refiner.

Segment

Sync survey responses to any Destination in Segment. Import traits & events from Segment for better targeting in Refiner.

Mixpanel

Send survey events and response data to Mixpanel. Combine survey responses with product usage data and uncover new insights.

Slack

Receive notifications in Slack whenever a user replies to a survey in a certain way or enters a segment in Refiner.

Teams

Receive notifications in Microsoft Teams whenever a user replies to a survey in a certain way or enters a segment in Refiner.

Userlist

Seamlessly sync survey response data to Userlist. Send personalized follow-up campaigns and segment your users based on survey responses.

REST API

Fetch survey response data from our REST API. Import user data from your backend for better targeting in Refiner.

Webhooks

Send survey data to your backend API or any publicly available endpoint on the internet with Webhooks.

Zapier

Trigger actions based on survey responses in hundreds of apps via Zapier. Import user data from any app for better targeting in Refiner.

Try Refiner for free

Getting started is easy and takes a couple of minutes only. No credit card required. No hidden fees.