Continuous insights to keep making great products

Analytics don’t give you the full picture. Interviews are too time-consuming. Our customizable microsurveys give you all the answers you need to make great product decisions.

Trusted by hundreds of fast growing software companies

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Never ship the wrong things again

Product management is hard and understanding users perfectly requires a lot of effort. Refiner makes it easy collect insights about upcoming beta features before launch, or find painful issues in existing product features.

Get all the answers you need

Collect accurate customer feedback with targeted and contextual survey campaigns in minutes.

Combine with your own data

Import customer traits and behavioral data from other sources for advanced data analysis.

Track customer satisfaction

Visualize customer satisfaction ratings in timeline charts and see if your efforts bear fruit.

Surveys shouldn’t bother your users

You want to create the best product experience possible. Surveys are a necessary means to understand your users. But it shouldn’t come at the expense of their experience. Refiner comes with fully brandable surveys and precise targeting.

  • Comprehensive design settings: colors, images, borders, corners, widgets (slide-in, modal & banner), and even custom CSS to create totally on-brand surveys.
  • 12 question types including NPS, CSAT, CES, rating matrix, CTAs, and more.
  • Branching and logic jumps: display the most relevant questions based on previous answers. Also allows A/B testing.
  • In-product surveys for web-based applications and mobile. Plus email surveys, link surveys, and embeddable surveys in HTML.

It’s possible to collect accurate research data at scale

Ensure high response rates and accurate data with precise target audiences and the right timing. Triggger surveys at specific moments in a user’s journey and provide a great survey experience.

  • Target specific users based on traits, behavior, or previous survey responses with our powerful segmentation engine.
  • Trigger surveys after a time delay or page visit.
  • Use the country, device type, mobile platform, or language to display the survey to the right users.
  • Manually display surveys with events you set up yourself.

The simple way of doing quantitative & qualitative product research

Interviews and tests are great for getting the right qualitative insights. But it takes weeks or even months to gather enough data to discover patterns. With surveys, you get a constant stream of feedback and quickly get enough data.

  • Reporting dashboard that shows everything you need at a glance.
  • NPS, CSAT & CES ratings in timeline charts to see how your efforts bear fruit.
  • Segmented results based on survey responses, imported user traits, and behavioral data.
  • Complete integrations for Segment & Rudderstack: Sync your customer data and use it for better targeting and segmentation.
  • Amplitude & Mixpanel integrations to use survey results in your product analytics.
Thriday

Thriday uses Refiner to improve their platform during beta and gets a whopping 57.7% response rate

“If we see something that needs some work, then we’ll go on and do a couple of sprints on adding some more functionality or ironing out some little bugs or whatever it is we discover from customer feedback. And then once we’ve implemented those changes, we can then go and see how it changed the customer effort score to know we improved the feature in a measurable way.”

Justin Bohlmann - Head of Growth

Justin Bohlmann

Head of Growth

Read the customer story

Sync data and automate workflows

Push survey response data to your favorite tools in real time, or import user data to Refiner for better segmentation. Our integrations open up countless ways to leverage your data. See all integrations.

Amplitude

Send survey events and response data to Amplitude. Combine survey responses with product usage data and uncover new insights.

Customer.io

Send Refiner email surveys to your users with Customer.io. Sync survey response data back to Customer.io for follow-up campaigns.

Google Sheets

Automatically add new rows with survey response data to a Google Sheets spreadsheet.

HubSpot

Send Refiner email surveys with HubSpot. Seamlessly sync survey response data back to HubSpot for follow-up campaigns.

Make

Trigger actions based on survey responses in hundreds of apps via Make. Import user data from any app or API service for better targeting in Refiner.

Rudderstack

Sync survey responses to any Destination in Rudderstack. Import traits & events from Rudderstack for better targeting in Refiner.

Salesforce

Send email surveys with Salesforce. Update or create records in Salesforce with survey response data collected by Refiner.

Segment

Sync survey responses to any Destination in Segment. Import traits & events from Segment for better targeting in Refiner.

Mixpanel

Send survey events and response data to Mixpanel. Combine survey responses with product usage data and uncover new insights.

Slack

Receive notifications in Slack whenever a user replies to a survey in a certain way or enters a segment in Refiner.

Teams

Receive notifications in Microsoft Teams whenever a user replies to a survey in a certain way or enters a segment in Refiner.

Userlist

Seamlessly sync survey response data to Userlist. Send personalized follow-up campaigns and segment your users based on survey responses.

REST API

Fetch survey response data from our REST API. Import user data from your backend for better targeting in Refiner.

Webhooks

Send survey data to your backend API or any publicly available endpoint on the internet with Webhooks.

Zapier

Trigger actions based on survey responses in hundreds of apps via Zapier. Import user data from any app for better targeting in Refiner.

Try Refiner for free

Getting started is easy and takes a couple of minutes only. No credit card required. No hidden fees.