Looking for a Qualaroo alternative?

Refiner is a great alternative to Qualaroo. Get to know your users and research what to build next with our beautiful survey widgets.

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Screenshot of the Refiner survey widget.
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Beautiful In-App Survey Widgets

Ask your users any question while they are using your product. Track customer satisfaction or research what to build next.

You are looking for a user feedback & customer survey solution for your SaaS and heard good things about Qualaroo. That's great!

But before committing to a solution that starts at $199 USD per month, you want to know more about Qualaroo alternatives and their competitors.

In all honesty, we think Refiner is the best alternative to Qualaroo surveys.

Let's be clear. Both, Qualaroo and Refiner, are great user feedback & customer survey solutions.

Both support a variety of use-case and offer everything you need to survey your users:

  • Brandable micro survey widgets
  • Supporting a variety of use-cases
  • Reporting dashboard for analysis
  • Target the right users at the right time

But ... no two products are exactly the same and one might fit your needs better than the other. So let's find out how Refiner compares to Qualaroo.

Screenshot of survey editor

Qualaroo vs Refiner

Refiner and Qualaroo are offering a similar type of solution: User feedback & customer surveys for SaaS apps and websites. Here is how the two solutions differ from each other.

Company
Qualaroo was founded in 2012 and the product changed owners multiple times since then. To our knowledge, the current owner ProProfs is the fourth owner of the software. Frankly, from the outside we don't see much product innovation happening these days.

Refiner is a modern survey solution founded in 2019. We are a small and approachable team looking back at many years in the data processing industry. Our company is self-funded and we are profitable.
Target Market
Qualaroo and Refiner are both a great fit for SaaS & eCommerce sites. Refiner has a strong focus on SaaS companies though.
Customers
Both companies serve SMB & Mid-Market customers.
Pricing
Qualaroo's pricing is based on "page views" while Refiner charges by "survey response". This makes it a bit difficult to compare Qualaroo's pricing plans with the one of Refiner. Refiner starts with an affordable $39 USD / month plan.
Design
Beauty lies in the eye of the beholder. At Refiner we have a design-first approach and pride ourselves with beautiful survey widgets that are fully brandable.
Survey Features
Refiner and Qualaroo both offer all the features you need to run successful survey campaigns. Our customers use Refiner mostly to run "post-signup" surveys (identified users), while Qualaroo seems to focus on surveying anonymous website traffic.
Additional Features
Refiner was built from the ground up to meet the needs of data driven SaaS companies. While we offer a reporting dashboard like any other survey software, our most successful customers love our integrations.

Unlike other survey solutions, Refiner is not just about turning survey responses into insights, but also turn them into real-time actions.

Sounds like Refiner is a good fit for you?

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We discovered Refiner while using another SaaS product and we instantly fell in love with their UI / UX. So we gave it a go and were collecting user feedback for SnapShooter in no time.

Today, we are using Refiner to collect insights about how our users discovered us. After one week, we follow up with a NPS survey. With those two surveys we can figure out which marketing channels bring us the happiest users.

The Slack notifications when someone completes a survey are a great addition to keep the team informed.

Simon Bennett Founder SnapShooter

Refiner is the tool we were searching for to better profile our users, and gather feedback about our products. It's very easy to set up, comes with a great UX for our users and the team is very reactive.

Javier Escribano CPO at Ontruck

The best Qualaroo alternative for SaaS

Out of all Qualaroo alternatives in 2020, we think Refiner is the best choice for data driven SaaS companies. Here is why.

Make it yours

Customize your survey widget and provide a pixel-perfect user experience.

  • Fully brandable & customizable
  • Branching & logic jumps
  • Always perfectly timed
Illustration of different survey widgets

Run any kind of survey

Refiner is a complete customer survey platform supporting a variety of use-cases.

  • Market research & user profiling
  • Product & UX research
  • NPS, CSAT & CEST surveys
Illustration of the Refiner survey widget

Connect the dots

Visualize survey data in real time and uncover actionable insights instantly.

  • Customizable reporting dashboard
  • Create custom user segments
  • Merge with data from other sources
Analyze your survey responses

Turn survey responses into real time actions

Push survey data to other tools and trigger workflows in real time.

  • Real-time Feedback Hub
  • Zapier & Segment integration
  • Slack and email alerts
Illustration of the integration options of Refiner

Get started with our free Qualaroo alternative

Try our alternative to Qualaroo for free and launch your first micro survey in minutes. Upgrade to a paid plan when you feel ready. No credit card required.