Qualaroo was founded in 2012 and the product changed owners multiple times since then. To our knowledge, the current owner ProProfs is the fourth owner of the software. Frankly, from the outside we don’t see much product innovation happening these days.Refiner is a modern survey solution founded in 2019. We are a small and approachable team looking back at many years in the data processing industry. Our company is self-funded and we are profitable.
Qualaroo and Refiner are both a great fit for SaaS & eCommerce sites. Refiner has a strong focus on SaaS companies though.
Both companies serve SMB & Mid-Market customers.
Qualaroo’s pricing is based on "page views" while Refiner charges by "survey response". This makes it a bit difficult to compare Qualaroo’s pricing plans with the one of Refiner. Refiner starts with a $49 USD / month plan.
Beauty lies in the eye of the beholder. At Refiner we have a design-first approach and pride ourselves with beautiful survey widgets that are fully brandable.
Refiner and Qualaroo both offer all the features you need to run successful survey campaigns. Our customers use Refiner mostly to run "post-signup" surveys (identified users), while Qualaroo seems to focus on surveying anonymous website traffic.
Refiner was built from the ground up to meet the needs of data driven SaaS companies. While we offer a reporting dashboard like any other survey software, our most successful customers love our integrations.Unlike other survey solutions, Refiner is not just about turning survey responses into insights, but also turn them into real-time actions.