The right survey templates for SaaS, Fintech, Edtech, Marketplaces & more
Popular surveys like NPS, CSAT, or CES are great to get started. But there is much more you can do with microsurveys. Refiner has you covered.
- Product research: measure product-market fit, churn, feature usage, engagement, adoption, conversion, or find strengths & weaknesses.
- Growth marketing: set up surveys to get more reviews, upsell opportunities, or insights about attribution, pricing, and competitors among others.
- Customer success: leverage NPS, CSAT & CES to improve the performance of customer service, proactively contact unhappy customers, or find high-value accounts.
Fully customizable surveys for diverse and valuable insights
The best surveys feel unique for each respondent. Refiner has the right customization & personalization features to make it happen.
- Comprehensive design settings: colors, images, borders, corners, widgets (slide-in, modal & banner), and even custom CSS to create totally on-brand surveys.
- 12 question types including NPS, CSAT, CES, rating matrix, CTAs, and more.
- Branching and logic jumps: display the most relevant questions based on previous answers.
- Liquid tags: create personalized surveys by using users’ names and information to get more respondents.