Start with the right survey template; then customize it

Collect customer insights in minutes with our ready-to-use survey templates. Get more responses and increase their accuracy with advanced customization options.

Create engaging surveys that go beyond basic questions

Most survey platforms give you basic templates that you can’t customize much, and you end up with insufficient data and a low response rate. But not with Refiner.

Templates for SaaS

All popular use cases are covered. NPS, CSAT, CES, Product-Market Fit, product research, etc.

No limitations

Tweak our templates or build your survey from scratch. Refiner goes further than other survey solutions.

Personalized & Relevant

Craft surveys unique to each respondent to get the best response rate and combine quality with quantity.

All the survey templates you need to grow your SaaS

Popular surveys like NPS, CSAT, or CES are great to get started. But there is much more you can do with microsurveys. Refiner has you covered.

Customer Success

Track customer satisfaction metrics and optimize your customer success operations with fully brandable and targeted NPS, CSAT, or CES surveys templates.

Product Research

Use templates to measure product-market fit, understand the strengths and weaknesses of your product, why customers churn, what to do to increase trial conversion, how upcoming features are perceived, and what features they want the most.

Growth Marketing

Get quicker growth with templates to qualify new signups, identify high-value accounts, uncover new upselling opportunities, or simply show a CTA with our in-app widget.

Ask any kind of question

To get more responses, you need to optimize your surveys for engagement. Your customers and users are busy, so surveys have to be concise and fun.

Basic types of questions you expect

Create your surveys with multiple choice questions, open-ended questions, or simply yes/no questions.

NPS®, CSAT, CES, Star & Heart Ratings

Track customer satisfaction or other scores with a method that fits your use case and goals.

Custom Instructions and Thank-You pages

Write welcome messages to encourage people to respond, and don’t forget to thank them at the end!

Collect better insights with personalized surveys

The best surveys feel unique for each respondent. Feeling understood is the best motivation for your customers and users. Refiner has the right personalization features to make it happen.

Logic Jumps & Branching

Customize your survey based on answers to get the most accurate feedback possible.

Liquid tags

Create more personalized surveys by using customers’ names and information to get more respondents.

Dynamic Call-to-Actions

Invite respondents to take action right after their answers. Ask for a review, offer a coupon, schedule a call, etc.

Try Refiner for free

Getting started is easy and takes a couple of minutes only. No credit card required. No hidden fees.