All the survey templates you need to grow your SaaS
Popular surveys like NPS, CSAT, or CES are great to get started. But there is much more you can do with microsurveys. Refiner has you covered.
Track customer satisfaction metrics and optimize your customer success operations with fully brandable and targeted NPS, CSAT, or CES surveys templates.
Use templates to measure product-market fit, understand the strengths and weaknesses of your product, why customers churn, what to do to increase trial conversion, how upcoming features are perceived, and what features they want the most.
Get quicker growth with templates to qualify new signups, identify high-value accounts, uncover new upselling opportunities, or simply show a CTA with our in-app widget.
Ask any kind of question
To get more responses, you need to optimize your surveys for engagement. Your customers and users are busy, so surveys have to be concise and fun.
Basic types of questions you expect
Create your surveys with multiple choice questions, open-ended questions, or simply yes/no questions.
NPS®, CSAT, CES, Star & Heart Ratings
Track customer satisfaction or other scores with a method that fits your use case and goals.
Custom Instructions and Thank-You pages
Write welcome messages to encourage people to respond, and don’t forget to thank them at the end!
Collect better insights with personalized surveys
The best surveys feel unique for each respondent. Feeling understood is the best motivation for your customers and users. Refiner has the right personalization features to make it happen.
Logic Jumps & Branching
Customize your survey based on answers to get the most accurate feedback possible.
Create more personalized surveys by using customers’ names and information to get more respondents.
Invite respondents to take action right after their answers. Ask for a review, offer a coupon, schedule a call, etc.