Survey templates | Refiner

Survey templates built for SaaS, fintech, and marketplace teams

Start collecting feedback in minutes with proven survey templates. Every template is designed for product-led companies, fully customizable, and ready to launch.

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  • CSAT Survey Template

    Quickly evaluate customer satisfaction with this expert-built CSAT survey template.

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  • NPS Survey Template

    Start collecting customer feedback in just a few clicks with this expert-built Net Promoter Score survey template.

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  • Customer Discovery Survey Template

    Understand customer needs and collect insights to help you build a product your customers want with this simple to use customer discovery survey template.

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  • Mobile App Feedback Survey Template

    Quickly identify how to improve mobile app experience with this simple to use template.

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  • Product Marketing Fit (PMF) Survey Template

    Discover whether your product meets your audience’s needs and the market demand with this simple to use product market fit survey template.

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  • UX Survey Template

    Understand user behavior and discover what users think of your product with this simple to use template.

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Trusted by fast-growing startups and global enterprises

  • Qonto
  • Razorpay
  • BPCEBPCE
  • Shine
  • Copy.ai
  • Moqups
  • AutoScout24
  • Resident Advisor
  • Caya
  • Livestorm
  • Merci app
  • OneFootball
Problem

Building surveys from scratch wastes time and invites mistakes

You know you need to measure NPS or validate product-market fit. But starting from a blank canvas means researching best practices, writing questions, and hoping the flow actually works.

  • Generic templates for generic use cases

    Most survey tools ship templates for eCommerce, HR, education, and market research. None of them assume you have identified users inside a software product.

  • Wrong question structure

    The difference between a good NPS follow-up and a bad one is subtle. Bad question structure leads to low response rates and data you can't act on.

  • No connection to your workflow

    A template that produces a CSV export doesn't help. You need responses flowing into Segment, Amplitude, or Slack the moment they come in.

Templates for every product-led use case

Each template comes with the right question types, proven question copy, and a logical flow. Pick one, customize it, and launch.

  • Net Promoter Score (NPS)

    Measure customer loyalty plus a follow-up question that branches based on the score.

  • Customer Satisfaction (CSAT)

    Capture satisfaction after specific interactions, features, or support tickets.

  • Customer Effort Score (CES)

    Ideal survey after onboarding, feature setup, or support interactions.

  • Product-Market Fit (PMF)

    Run the "how would you feel" survey to measure product-market fit.

  • Customer discovery

    Understand customer needs, jobs-to-be-done, and pain points.

  • User experience (UX)

    Get feedback on specific features or flows.

  • Churn and cancellation

    Survey users at cancellation to understand why they leave.

  • And 20+ more

    Review collection, onboarding profiling, feature requests, pricing feedback, attribution, and more.

Every template is fully customizable

Templates are a starting point, not a limitation. Adjust everything to fit your product and your users.

  • Edit questions and copy

    Change any question, add new ones, remove what you don't need.

  • Add conditional logic

    Insert logic jumps, skip logic, or branching paths.

  • Match your brand

    Apply your colors, logo, widget style, and custom CSS.

  • Personalize with user data

    Insert user names, plan names, or company details using liquid tags.

  • Translate with AI

    Translate the entire survey into any language with one click.

Launch, measure, and act on results

Templates come pre-connected to Refiner's dashboards and integrations so you're collecting actionable data from the first response.

  • Built-in dashboards

    NPS, CSAT, and CES templates come with dedicated charts and trend lines.

  • AI auto-tagging

    Open-text responses are automatically tagged by topic.

  • Alerts and notifications

    Get notified in Slack, Teams, or email when new responses come in.

  • Data sync

    Responses flow into Segment, RudderStack, Amplitude, and more automatically.

Launch your first survey template today

Pick a template, customize it, and go live in minutes.

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Super easy two-way integration with Segment and great support in setting up and launching our in-app surveys, made it a success!

— Coralie Blanc, CRM Lead @ Qonto