A different take on email surveys

We believe in-app surveys are the best way to get high response rates, but sometimes you just need to send surveys by email.

Send beautiful email surveys with your existing email marketing solution

Receiving a dull email isn't going to push your customers and users to respond to your surveys. That's why we do in-app surveys. But when there's no other choice, we think you should use your existing email marketing solution and the email templates that already appeal to your audience. We make this process easy for you.

Step 1: Create your survey

Start in just a few clicks from one of our templates, we have what you want: NPS, CSAT, CES, Product/Market Fit, etc. Or make your own survey. Then choose the colors that fit your email designs.

Step 2: Get your Embed Code

Copy the HTML code we provide to be able to show the first question directly in your emails. Unlike using a simple link pointing to a survey, clicking on an option of your email survey link will automatically prefill your survey page. In other words, you are collecting data right from the first click of the user.

Step 3: Send your surveys

Paste it in your email marketing solution. It works with literally ANY email marketing provider that allows you to insert a piece of HTML code. And you’re done! When sending emails through your existing emailing solution, you can leverage all the assets (templates, visuals, etc) and contact data you already have on record. You basically continue doing what you already do, but with the super power of embedding a survey to your emails.

Provide a fully personalized experience

NPS®, CSAT, CES, Star & Heart Ratings

Get the rating style that fits your use case and goals.

Dynamic Call-to-Actions

Invite respondents to take action right after their answers. Ask for a review, offer a coupon, schedule a call, etc.

Logic Jumps & Branching

Customize your survey based on answers to get the most accurate feedback possible.

Brandable survey

Use your own colors, customize the style of your surveys... We even provide full white label customization for our enterprise customers.

Mobile friendly

All our surveys look great on desktop and mobile.

Fully translatable

As a European company, we have many multilingual customers and care about them.

Hidden fields & prefill responses

Don’t ask people questions you already have the answer to.

Liquid tags

Create more personalized surveys by using customers’ name and information.

Try Refiner for free

Getting started is easy and takes a couple of minutes only. No credit card required.