Track customer happiness, profile your users or research what to build next with beautiful & fully customizable survey widgets.
In a lot of ways, Wootric and Refiner follow the same philosophy.
Wootric and Refiner both let you track and improve customer happiness with Net Promoter Score (NPS), Customer Satisfaction Score (CSAT) and Customer Effort Score (CES) surveys.
And both products put their main focus on contextual in-app user surveys.
In comparison to email surveys, in-app micro surveys provide much higher response rates, a better UX for your customer and allow you to survey users at the exact right moment.
However, Refiner has more to offer than simple NPS, CSAT and CES surveys.
With Refiner you can ask your users any kind of question while they are using your product.
But why should you care?
Measuring customer experience with a simple zero to ten scale is a great start.
But what about asking meaningful follow-up questions? Or running a survey with tailored multiple choice questions?
You get the idea!
We believe that SaaS businesses can obtain incredible value from tailored customer feedback surveys.
We help you to understand who your users really are, how they found you, what they think, what they need and how you can help them succeed.
Refiner and Wootric both let you measure and boost customer happiness. Here is how the two solutions differ from each other.
We were looking for a beautiful and easy to integrate NPS survey tool for a reasonable price. Then we found Refiner, which does that and way more. It's a powerful and pretty tool for user surveys that integrates closely with whatever you're using. And on top of that, the team actively helps you with the setup to make sure you achieve top response rates. Best choice we could have ever made!
Refiner is the tool we were searching for to better profile our users, and gather feedback about our products. It's very easy to set up, comes with a great UX for our users and the team is very reactive.
Out of all Wootric alternatives in 2020, we think Refiner is the best choice for data driven SaaS companies. Here is why.
Customize your survey widget and provide a pixel-perfect user experience.
Refiner is a complete customer survey platform supporting a variety of use-cases.
Visualize survey data in real time and uncover actionable insights instantly.
Push survey data to other tools and trigger workflows in real time.