Notifications and digests: act on the moment, stay on the trend
Get notified in Slack, Teams, or email when a response needs action. Get a daily, weekly, or monthly digest with NPS, CSAT, ratings, and tag counts so the rest of the team never has to open a dashboard.
Trusted by fast-growing startups and global enterprises
- Qonto
- Razorpay
- BPCE
- Shine
- Copy.ai
- Moqups
- AutoScout24
- Resident Advisor
- Caya
- Livestorm
- Merci app
- OneFootball
Feedback that sits unread for days loses its value
A user just told you they're unhappy. If you don't see that response until your next weekly review, the window to act has already closed. Speed matters. Recurring metrics matter too, or only the people who log in know the score.
Responses buried in a dashboard
If the only way to see new responses is to log into your survey tool and check, most of your team will never look.
No routing by content
A detractor's NPS response needs to reach your CS team. A feature request should reach product. Without routing, everything lands in the same place (or nowhere).
No control over volume
When a survey gets hundreds of responses, a notification for every single one floods your channels. You need control over what triggers a notifiction.
Metrics trapped in the tool
NPS, CSAT, and theme counts only exist if someone remembers to open Refiner. Leadership never sees the weekly picture unless you screenshot a dashboard.
Get notifications in the tools your team already uses
Refiner sends notifications where your team spends their time. No need to check another dashboard.
Slack notifications
Get notifications in any Slack channel when new responses come in.
Microsoft Teams notifications
Same level of detail, delivered to your Teams channels.
Email notifications
Send email notifications to specific team members or distribution lists.
Zapier and Make
Connect to any tool through Zapier or Make.
Control what triggers a notification
Not every response needs a notification. Set conditions so your team only sees what's relevant.
Filter by survey
Choose which surveys trigger notifications.
Filter by response value
Only alert on detractors (NPS 0-6), low CSAT scores, or specific answer choices.
Filter by user segment
Only notificy on users in specific segments.
AI auto-tag triggers
Get notified when a response is tagged with a specific topic.
Control the volume
High-traffic surveys can generate hundreds of responses per day. Notifications should keep you informed, not overwhelm you. Digests handle the recurring scorecard. Notifications stay for the moments that need a human.
Real-time notifications
Get notified instantly for high-priority responses. It shouldn't wait until tomorrow.
Separate notifications per team
Customer success gets detractors, product team knows when a feature is requested.
User context in every notification
Every notification includes the user's name, email, plan, company, and key traits.
Scheduled digests with the metrics that matter
Digests are not batched leftover notifications. Pick the surveys, pick the metrics, pick Email, Slack, or Teams, and send daily, weekly, or monthly.
Email, Slack, and Teams
Post to a Slack or Teams channel, or email the people who never live in the product.
Choose your metrics
Views and responses, NPS, CSAT, rating averages, and tag counts. Totals plus breakdowns by survey and by individual tag.
Daily, weekly, or monthly
Sent at midnight in your timezone. Weekly on the weekday you pick. Monthly on the last day of the month.
Scope per program
All surveys, or one digest per product, team, or NPS program. Send a test before it goes live.
Start getting notified about what matters today
Set up a real-time alert for detractors and a weekly digest for the rest of the team. No extra dashboard habit required.
Super easy two-way integration with Segment and great support in setting up and launching our in-app surveys made it a success!
— Coralie Blanc, CRM Lead @ Qonto