Alerts and notifications: act on feedback the moment it arrives
Get notified in Slack, Teams, or email when survey responses come in. Route critical feedback to the right person on the right team so nothing falls through the cracks.
Trusted by fast-growing startups and global enterprises
- Qonto
- Razorpay
- BPCE
- Shine
- Copy.ai
- Moqups
- AutoScout24
- Resident Advisor
- Caya
- Livestorm
- Merci app
- OneFootball
Feedback that sits unread for days loses its value
A user just told you they're unhappy. If you don't see that response until your next weekly review, the window to act has already closed. Speed matters.
Responses buried in a dashboard
If the only way to see new responses is to log into your survey tool and check, most of your team will never look.
No routing by content
A detractor's NPS response needs to reach your CS team. A feature request should reach product. Without routing, everything lands in the same place (or nowhere).
No control over volume
When a survey gets hundreds of responses, a notification for every single one floods your channels. You need control over what triggers an alert and how often.
Get alerts in the tools your team already uses
Refiner sends notifications where your team spends their time. No need to check another dashboard.
Slack alerts
Get notifications in any Slack channel when new responses come in.
Microsoft Teams alerts
Same level of detail, delivered to your Teams channels.
Email alerts
Send email notifications to specific team members or distribution lists.
Zapier and Make
Connect to any tool through Zapier or Make.
Control what triggers an alert
Not every response needs a notification. Set conditions so your team only sees what's relevant.
Filter by survey
Choose which surveys trigger alerts.
Filter by response value
Only alert on detractors (NPS 0-6), low CSAT scores, or specific answer choices.
Filter by user segment
Only alert on users in specific segments.
AI auto-tag triggers
Get notified when a response is tagged with a specific topic.
Control the volume
High-traffic surveys can generate hundreds of responses per day. Alerts should keep you informed, not overwhelm you.
Real-time alerts
Get notified instantly for high-priority responses. It shouldn't wait until tomorrow.
Digest mode
Batch lower-priority responses into daily or weekly digests.
User context in every alert
Every notification includes the user's name, email, plan, company, and key traits.
Start getting notified about what matters today
Set up alerts in minutes and make sure critical feedback reaches the right team, right away.
Super easy two-way integration with Segment and great support in setting up and launching our in-app surveys, made it a success!
— Coralie Blanc, CRM Lead @ Qonto