Track & improve customer success metrics

With fully brandable and targeted surveys that you can create in minutes, track customer satisfaction and optimize your customer success operations.

Streamline customer service

When customer success has too much work, the quality of service goes down and frustration follows. You can reduce the workload if you identify bottlenecks and solve them. That’s exactly why you need to use surveys.

In-app surveys, but also shareable with survey links

You can get more responses with in-app surveys, but we also provide surveys you can share in your emails.

Quickly visualize patterns

Refiner comes with a reporting dashboard that will let you quickly find patterns so you can fix issues faster.

Slack and email notifications

Get feedback where you spend most of your time. Receive notifications in Slack or by email and get back to your customers in a timely fashion.

Take a proactive approach to customer feedback

Handling customer feedback can be time-consuming and it’s easy to miss important information. Our integrations make it easy to push survey responses to your favorite tools automatically.

Leverage Customer.io to automate messaging

We integrate directly with Customer.io to allow you to create powerful messaging automations based on survey responses.

Create support tickets from survey responses

Automatically create tickets in the tools you use: Intercom, HelpScout, or anything supported by Zapier.

Enrich CRM profiles

Add useful data to your CRM and keep your customer information up-to-date with our Segment.com integration.

Increase Customer Lifetime Value

Surveys are a great way to understand why customers churn, and what makes them stay. With this information, you can find upsell opportunities and create campaigns to retain more customers.

Combine with your own data

Use Segment and Zapier integrations to enrich Refiner segmentation and targeting or to send data to your product management system.

Filter and segment data in any way you want

Segment customers by score, question, trait, or behavior and uncover precious customer insights.

Track NPS, CSAT, and CES ratings

Visualize customer satisfaction ratings in timeline charts and see if your efforts bear fruit.

Try Refiner for free

Getting started is easy and takes a couple of minutes only. No credit card required. No hidden fees.