Make your customers feel heard with surveys

With fully brandable and targeted surveys that you can create in minutes, track customer satisfaction and optimize your customer success operations.

Trusted by hundreds of fast growing software companies

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Leverage surveys to optimize customer success

When customer success has too much work, the quality of service goes down and frustration follows. You can reduce the workload if you identify bottlenecks and solve them. That’s exactly why you need to use surveys.

In-app surveys, but also shareable with survey links

You can get more responses with in-app surveys, but we also provide surveys you can share in your emails.

Quickly visualize patterns

Refiner comes with a reporting dashboard that will let you quickly find patterns so you can fix issues faster.

Team notifications

Get feedback where you spend most of your time. Receive notifications in Slack, Microsoft Teams or by email and get back to your customers in a timely fashion.

Get the right insights to increase Customer Lifetime Value

Surveys are a great way to understand why customers churn, and what makes them stay. With this information, you can find upsell opportunities and create campaigns to retain more customers.

  • Reporting dashboard that shows everything you need at a glance.
  • NPS, CSAT & CES ratings in timeline charts to see how your efforts bear fruit.
  • Segmented results based on survey responses, imported user traits, and behavioral data.
  • Complete integrations for Segment & Rudderstack: Sync your customer data and use it for better targeting and segmentation.

Take a proactive approach to customer feedback

Handling customer feedback can be time-consuming and it’s easy to miss important information. Our integrations make it easy to push survey responses to your favorite tools automatically.

Leverage Customer.io to automate messaging

We integrate directly with Customer.io to allow you to create powerful messaging automations based on survey responses.

Create support tickets from survey responses

Automatically create tickets in the tools you use: Intercom, HelpScout, or anything supported by Zapier.

Enrich CRM profiles

Add useful data to your CRM and keep your customer information up-to-date with our Segment.com integration.

Qonto

Qonto leveraged Refiner to overhaul their Voice of Customer Program and multiplied by 5 their NPS response rate.

“Our process to close the customer feedback loop is now way more automated. The detractors are added to a database. We have a task force on the customer care side that is responsible for calling back all the detractors. This allows us to rebuild trust.”

Mathieu Le Roux - Voice of the Customer Expert

Mathieu Le Roux

Voice of the Customer Expert

Read the customer story

Sync data and automate workflows

Push survey response data to your favorite tools in real time, or import user data to Refiner for better segmentation. Our integrations open up countless ways to leverage your data. See all integrations.

Amplitude

Send survey events and response data to Amplitude. Combine survey responses with product usage data and uncover new insights.

Customer.io

Send Refiner email surveys to your users with Customer.io. Sync survey response data back to Customer.io for follow-up campaigns.

Google Sheets

Automatically add new rows with survey response data to a Google Sheets spreadsheet.

Hubspot

Send Refiner email surveys with Hubspot. Seamlessly sync survey response data back to Hubspot for follow-up campaigns.

Make

Trigger actions based on survey responses in hundreds of apps via Make. Import user data from any app or API service for better targeting in Refiner.

Rudderstack

Sync survey responses to any Destination in Rudderstack. Import traits & events from Rudderstack for better targeting in Refiner.

Salesforce

Send email surveys with Salesforce. Update or create records in Salesforce with survey response data collected by Refiner.

Segment

Sync survey responses to any Destination in Segment. Import traits & events from Segment for better targeting in Refiner.

Mixpanel

Send survey events and response data to Mixpanel. Combine survey responses with product usage data and uncover new insights.

Slack

Receive notifications in Slack whenever a user replies to a survey in a certain way or enters a segment in Refiner.

Teams

Receive notifications in Microsoft Teams whenever a user replies to a survey in a certain way or enters a segment in Refiner.

Userlist

Seamlessly sync survey response data to Userlist. Send personalized follow-up campaigns and segment your users based on survey responses.

REST API

Fetch survey response data from our REST API. Import user data from your backend for better targeting in Refiner.

Webhooks

Send survey data to your backend API or any publicly available endpoint on the internet with Webhooks.

Zapier

Trigger actions based on survey responses in hundreds of apps via Zapier. Import user data from any app for better targeting in Refiner.

Try Refiner for free

Getting started is easy and takes a couple of minutes only. No credit card required. No hidden fees.