Take a proactive approach to customer feedback
Handling customer feedback can be time-consuming and it’s easy to miss important information. Our integrations make it easy to push survey responses to your favorite tools automatically.
Leverage Customer.io to automate messaging
We integrate directly with Customer.io to allow you to create powerful messaging automations based on survey responses.
Create support tickets from survey responses
Automatically create tickets in the tools you use: Intercom, HelpScout, or anything supported by Zapier.
Enrich CRM profiles
Add useful data to your CRM and keep your customer information up-to-date with our Segment.com integration.
Increase Customer Lifetime Value
Surveys are a great way to understand why customers churn, and what makes them stay. With this information, you can find upsell opportunities and create campaigns to retain more customers.
Combine with your own data
Use Segment and Zapier integrations to enrich Refiner segmentation and targeting or to send data to your product management system.
Filter and segment data in any way you want
Segment customers by score, question, trait, or behavior and uncover precious customer insights.
Track NPS, CSAT, and CES ratings
Visualize customer satisfaction ratings in timeline charts and see if your efforts bear fruit.