Customer Survey Software For SaaS

Popup Surveys That Drive Engagement

Collect user insights on the fly with our beautiful Micro Surveys. Then, use that data to better segment your users and trigger automations.

Trusted by hundreds of great SaaS companies Logos of Refiner customers Logos of Refiner customers

Survey. Analyze. Engage.

Refiner turns survey responses into customer insights. And customer insights into actions.

Capture insights with stunning Micro Surveys

Profile your users, measure customer satisfaction (NPS, CSAT), or research what to build next. Our beautiful survey widgets get you all the user insights you need.

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Illustration showinv Popup Surveys

Segment your users like never before

Create actionable customer segments based on survey responses and your own user data. Drill down into your user newly acquired data, connect the dots and surface new insights.

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Illustration of user segmentation in Refiner

Turn your new insights into actions

Send better, more personalized nurturing campaigns, enrich CRM profiles, improve your product experience, alert sales about new opportunities ... Our integrations turn customer insights into real time actions.

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Get started with Refiner for free

Getting started with Refiner is easy and takes a couple of minutes only. No credit card required.

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Grow your SaaS business with the right customer survey tool

We are on a mission to build the best customer survey software for SaaS companies specifically. Here is why.

Micro surveys are the perfect tool to capture precious customer insights

Customer data is the foundation for any online business' growth. Having the right customer data allows you to increase conversions, better retain your customers, improve your product and much more.

But getting hold of meaningful and accurate customer data is not that easy.

User analytics tools cannot tap into the users' minds, and collect insights about their impressions or ideas.

Enrichment APIs have low hit rates and usually provide only high level demographic data.

Long form surveys and chatbots have terrible low responses rates.

Even worse, ask the wrong questions at the wrong time and you'll struggle not just with low response rates, but also with low quality data.

Micro Surveys solve all these problems!

Used in the right way, Micro Surveys yield impressive response rates and accurate data - all while providing a great user experience.

We get SaaS. That's why we are building a customer survey tool for it

We experienced first hand how difficult it is to capture accurate and meaningful customer data, while still providing a great user experience.

But we know it is possible. In fact, we see our customers doing it every day!

And there is more.

What gets us really excited are all the ways you can leverage your newly acquired customer data.

Our dashboard lets you drill down into your survey response data, correlate it with data from other sources, connect the dots and surface new insights easily.

Our integrations help you turn survey responses into real-time actions. Enrich CRM records, trigger personalized campaigns, alert your sales and customer success team, ... the list goes on!

This is why we thrive on building best in class survey software tailored to the needs of data driven SaaS businesses.