Put yourself in the shoes of your users and experience our high converting and fully customizable survey widgets in action.
Get more responses with our highly configurable in-app survey widgets, automate actions based on answers, and quickly find gaps in the understanding of your users.
Trusted by hundreds of fast growing SaaS companies
We understand exactly what your SaaS requires for sustainable growth. Unlike generic survey tools, Refiner was designed from the ground up to meet the needs of ambitious SaaS companies.
Go beyond basic customer satisfaction surveys and create tailored micro-surveys to find new growth opportunities.
You never get a full picture of your customers and users with analytics. But coupled with surveys, it will give you superpowers.
Trigger the right surveys at the exact right moment to gather the most accurate insights and stay ahead of the competition with well-defined priorities.
Learn what your favorite customers have in common and how you can acquire more of them.
Synchronize survey data with your CRM to keep customer information up-to-date and never miss an opportunity to profile, upsell, and nurture your customers.
Getting the most out of surveys for your SaaS isn’t the easiest thing. That’s why we are here to help you every step of the way.
We love using Refiner to automatically gather NPS survey results and get critical feedback we need from our trial users so we can constantly improve our word of mouth flywheel. With its Segment and Zapier integrations it fits right into our product led growth tech stack. Easy to install, tons of value and zero hassle.
Refiner is the tool we were searching for to better profile our users, and gather feedback about our products. It’s very easy to set up, comes with a great UX for our users and the team is very reactive.
Refiner changed the way we operate. As a data-driven SaaS, we needed a way to collect feedback unintrusively at scale. Their tool helped us reach this goal in no time. Bonus : it fits super well in our growth stack (Segment, Customer.io).
Head of Growth
Super easy two-way integration with Segment and great support in setting up and launching our in-app surveys, made it a success!
With its Segment integration, Refiner makes it super easy to survey fragmented user segments easily based on properties and/or events and sync results with our data warehouse for further analysis. Setting up Refiner was a child’s play and creating new surveys is a matter of minutes. 10/10 points.
We discovered Refiner while using another SaaS product and we instantly fell in love with their UI / UX. So we gave it a go and were collecting user feedback for SnapShooter in no time. We are using Refiner to collect insights about how our users discovered us. The Slack notifications when someone completes a survey are a great addition to keep the team informed.
We were looking for a survey solution for our SaaS that could flawlessly be synced with Segment. Refiner is the only solution we found that addresses data integrations as a main feature and not as an afterthought. Refiner is an incredibly flexible tool that can be used by nearly every team at Livestorm: growth and marketing, product, customer experience and support, and even sales.
We looked at various NPS solutions but Refiner was the only one which was built from the ground up to meet the needs of SaaS companies. Refiner gives us complete flexibility and their surveys match our UI/UX 100%.
Mathieu Le Roux
Voice of the Customer Manager
Launch survey campaigns and capture actionable customer feedback within minutes. Then, use those insights to create an outstanding experience for your users.
Get responses within minutes thanks to a streamlined interface that gets you to your goal without fluff.And with highly customizable designs, versatile question types, segmentation, and branching logic you also get all the tools you need to craft the perfect surveys that get your more responses and accurate data.
It’s always frustrating to miss insights because the tools you use are too limited and you can’t dive deep. At Refiner, we feel your pain and that’s why we put a lot of care into data analysis tools.You will get insights in real-time directly on a beautiful dashboard but you will also be able to create complex customer segments with survey responses and your own user data. Drill down into customer feedback, connect the dots and surface new insights.
Surveys are not just about measuring customer satisfaction and user research. With the right integrations, they are a great opportunity to close the customer feedback loop.Enrich CRM profiles, automate follow-ups, leverage promoters for marketing, personalize nurturing campaigns or alert sales about new opportunities. Put your survey data at work with our cloud integrations.
In addition to in-app surveys, you also have the ability to use surveys in emails, mobile apps, and embedded in HTML.
Make surveys fit your brand. Customize surveys with custom CSS to integrate them seamlessly into the customer experience.
We made a two-way Segment integration because we know SaaS companies have extensive use of it. There are also integrations for Make, Zapier, Customer.io, Userlist, and more.
Customize your survey based on answers to get the most accurate feedback possible.
Create more personalized surveys by using customers’ name and information.
Don’t ask people questions you already have the answer to.
Invite respondents to take action right after their answers. Ask for a review, offer a coupon, schedule a call, etc.
Receive customer feedback where you spend most of your time.
Segment customers by their survey responses, traits, or behavior, and uncover precious customer insights. Import data from Segment to create richer segmentation.
See if your efforts to improve customer experience bear fruit.
As a European company, we have many multilingual customers and care about them.
Getting started is easy and takes a couple of minutes only. No credit card required. No hidden fees.