Customer Feedback & Survey Software for SaaS

Grow your SaaS with microsurveys

We understand exactly what your SaaS requires for sustainable growth. Unlike generic survey tools, Refiner was designed from the ground up to meet the needs of ambitious SaaS companies.

NPS®, CSAT... and a lot more

Go beyond basic customer satisfaction surveys and create tailored micro-surveys to find new growth opportunities.

Surveys: the why of analytics

You never get a full picture of your customers and users with analytics. But coupled with surveys, it will give you superpowers.

Accurate research

Trigger the right surveys at the exact right moment to gather the most accurate insights and stay ahead of the competition with well-defined priorities.

Create better personas

Learn what your favorite customers have in common and how you can acquire more of them.

Ace customer success

Synchronize survey data with your CRM to keep customer information up-to-date and never miss an opportunity to profile, upsell, and nurture your customers.

We know SaaS inside out

Getting the most out of surveys for your SaaS isn’t the easiest thing. That’s why we are here to help you every step of the way.

Don’t just take our word for it

We love using Refiner to automatically gather NPS survey results and get critical feedback we need from our trial users so we can constantly improve our word of mouth flywheel. With its Segment and Zapier integrations it fits right into our product led growth tech stack. Easy to install, tons of value and zero hassle.

Paul Yacoubian

Founder, CEO

Refiner is the tool we were searching for to better profile our users, and gather feedback about our products. It’s very easy to set up, comes with a great UX for our users and the team is very reactive.

Javier Escribano

CPO

Refiner changed the way we operate. As a data-driven SaaS, we needed a way to collect feedback unintrusively at scale. Their tool helped us reach this goal in no time. Bonus : it fits super well in our growth stack (Segment, Customer.io).

Grégoire d’Aboville

Head of Growth

Super easy two-way integration with Segment and great support in setting up and launching our in-app surveys, made it a success!

Coralie Blanc

CRM Lead

With its Segment integration, Refiner makes it super easy to survey fragmented user segments easily based on properties and/or events and sync results with our data warehouse for further analysis. Setting up Refiner was a child’s play and creating new surveys is a matter of minutes. 10/10 points.

Alexander Schneekloth

Co-Founder

We discovered Refiner while using another SaaS product and we instantly fell in love with their UI / UX. So we gave it a go and were collecting user feedback for SnapShooter in no time. We are using Refiner to collect insights about how our users discovered us. The Slack notifications when someone completes a survey are a great addition to keep the team informed.

Simon Bennett

Founder

We were looking for a survey solution for our SaaS that could flawlessly be synced with Segment. Refiner is the only solution we found that addresses data integrations as a main feature and not as an afterthought. Refiner is an incredibly flexible tool that can be used by nearly every team at Livestorm: growth and marketing, product, customer experience and support, and even sales.

Thibaut Davoult

Head of Growth

We looked at various NPS solutions but Refiner was the only one which was built from the ground up to meet the needs of SaaS companies. Refiner gives us complete flexibility and their surveys match our UI/UX 100%.

Mathieu Le Roux

Voice of the Customer Manager

Collect more & better customer insights

Launch survey campaigns and capture actionable customer feedback within minutes. Then, use those insights to create an outstanding experience for your users.

Design surveys your users and customers will want to respond to

Get responses within minutes thanks to a streamlined interface that gets you to your goal without fluff.And with highly customizable designs, versatile question types, segmentation, and branching logic you also get all the tools you need to craft the perfect surveys that get your more responses and accurate data.

Get quick insights in real-time; then deep dive to unearth gold nuggets

It’s always frustrating to miss insights because the tools you use are too limited and you can’t dive deep. At Refiner, we feel your pain and that’s why we put a lot of care into data analysis tools.You will get insights in real-time directly on a beautiful dashboard but you will also be able to create complex customer segments with survey responses and your own user data. Drill down into customer feedback, connect the dots and surface new insights.

Become more proactive and automate workflows with just a few clicks

Surveys are not just about measuring customer satisfaction and user research. With the right integrations, they are a great opportunity to close the customer feedback loop.Enrich CRM profiles, automate follow-ups, leverage promoters for marketing, personalize nurturing campaigns or alert sales about new opportunities. Put your survey data at work with our cloud integrations.

Unlock the full potential of surveys ...

Surveys where customers are

In addition to in-app surveys, you also have the ability to use surveys in emails, mobile apps, and embedded in HTML.

Full white-label

Make surveys fit your brand. Customize surveys with custom CSS to integrate them seamlessly into the customer experience.

All the integrations you need

We made a two-way Segment integration because we know SaaS companies have extensive use of it. There are also integrations for Make, Zapier, Customer.io, Userlist, and more.

Logic Jumps & Branching

Customize your survey based on answers to get the most accurate feedback possible.

Liquid tags

Create more personalized surveys by using customers’ name and information.

Hidden fields & prefill responses

Don’t ask people questions you already have the answer to.

Precise targeting

Trigger your surveys at a specific time, event, page view or manually with our Javascript client. Leverage segmentation for even better targeting.

Dynamic Call-to-Actions

Invite respondents to take action right after their answers. Ask for a review, offer a coupon, schedule a call, etc.

Slack and email notifications

Receive customer feedback where you spend most of your time.

Filter and segment customer data in any way you want

Segment customers by their survey responses, traits, or behavior, and uncover precious customer insights. Import data from Segment to create richer segmentation.

Track NPS®, CSAT, and CES ratings

See if your efforts to improve customer experience bear fruit.

Fully translatable

As a European company, we have many multilingual customers and care about them.

Want to see our surveys in action?

Close the customer feedback loop with a survey platform for SaaS