Put yourself in the shoes of your users and experience our high converting and fully customizable survey widgets in action.
Refiner is a great GetFeedback alternative. Collect more insights with our highly configurable in-product microsurveys, automate actions based on answers, and quickly find gaps in the understanding of your users.
Trusted by hundreds of fast growing software companies
GetFeedback is a great customer experience (CX) management survey platform. Their most highlighted product feature is a seamless integration with Salesforce and it seems like they serve mostly big consumer brands. Their platforms lets you run CX programs using multiple survey delivery methods, such as email & SMS, as well as in-the-moment surveys in digital products.At Refiner, we offer a similar set of survey features and distribution channels. However, Refiner was designed from the ground up to meet the needs of modern software companies. Our beautiful microsurveys are a great fit with SaaS, Fintech, Edtech, & Marketplaces alike.
At Refiner, we focus on the needs of software companies that are looking to survey their users with in-product & email surveys. Our fully customizable microsurveys are a great fit for SaaS, Fintech, Edtech and Marketplaces.
GetFeedback surveys are designed for a general audience. This means they are not a perfect fit for software teams looking to launch surveys inside a web or mobile application. We understand you don’t only run NPS, CSAT or CES surveys and you need to be able to create specific surveys for specific customers and users.You probably already use analytics tools better designed for your needs than GetFeedback, and you want the same for your surveys.We know your product experience needs to be perfect so we built the right tools to improve the response rate inside your product.
GetFeedback lets you customize surveys a little bit but it is limited. With Refiner, you can of course customize colors and borders, you can also define which kind of widget you want: slide-in, modal, etc.But there’s more. For enterprise customers, you have total control over the design so you can create fully branded surveys.With great survey design and precise targeting you will achieve incredibly high response rates with perfectly timed micro surveys!
GetFeedback has a lot of integrations but they are mostly centered around customer support use cases. They highlight their Salesforce integration and seem to concentrate a lot of their product efforts there. The integrations we offer at Refiner are more useful for SaaS and digital product companies.Surveys are a means to an end and the goal is to close the customer feedback loop so everyone knows what to do next.That’s why integrations are so important and why the right seamless integrations can make this job a lot easier.In addition to Zapier, Refiner also integrates with Make so you can create even more advanced automations. Send survey data to all the platforms you need to and create users or events from external triggers.Customer.io is also a first-class integration of Refiner and lets you send messages depending on a survey response and close the feedback loop with the right message to customers.
We are proud to serve hundreds of happy B2B SaaS, Fintech, Edtech, Online Marketplaces and Consumer Mobile Apps customers.
We love using Refiner to automatically gather NPS survey results and get critical feedback we need from our trial users so we can constantly improve our word of mouth flywheel. With its Segment and Zapier integrations it fits right into our product led growth tech stack. Easy to install, tons of value and zero hassle.
Paul Yacoubian
Founder, CEO
Refiner is a powerful survey tool that allows to precisely target user segments based on our data. We tested several tools before going to Refiner and what made the big difference is that with Refiner every survey answer is directly logged into our database via Segment, and that’s a game changer! Also, the initial integration and setup were seamless and extremely easy. The templates and the ability to customize survey with our own branding and targeting specs is very much appreciated too.
Margaux Reynaud
Product Manager
Refiner is the tool we were searching for to better profile our users, and gather feedback about our products. It’s very easy to set up, comes with a great UX for our users and the team is very reactive.
Javier Escribano
CPO
Refiner changed the way we operate. As a data-driven online service, we needed a way to collect feedback unintrusively at scale. Their tool helped us reach this goal in no time. Bonus : it fits super well in our growth stack (Segment, Customer.io).
Grégoire d’Aboville
Head of Growth
Super easy two-way integration with Segment and great support in setting up and launching our in-app surveys, made it a success!
Coralie Blanc
CRM Lead
With its Segment integration, Refiner makes it super easy to survey fragmented user segments easily based on properties and/or events and sync results with our data warehouse for further analysis. Setting up Refiner was a child’s play and creating new surveys is a matter of minutes. 10/10 points.
Alexander Schneekloth
Co-Founder
We discovered Refiner while using another SaaS product and we instantly fell in love with their UI / UX. So we gave it a go and were collecting user feedback for SnapShooter in no time. We are using Refiner to collect insights about how our users discovered us. The Slack notifications when someone completes a survey are a great addition to keep the team informed.
Simon Bennett
Founder
We were looking for a survey solution for our product that could flawlessly be synced with Segment. Refiner is the only solution we found that addresses data integrations as a main feature and not as an afterthought. Refiner is an incredibly flexible tool that can be used by nearly every team at Livestorm: growth and marketing, product, customer experience and support, and even sales.
Thibaut Davoult
We looked at various NPS solutions but Refiner was the only one which was built from the ground up to meet the needs of SaaS companies. Refiner gives us complete flexibility and their surveys match our UI/UX 100%.
Mathieu Le Roux
Voice of the Customer Manager
Customize your survey based on answers to get the most accurate feedback possible.
Create more personalized surveys by using customers’ name and information.
Don’t ask people questions you already have the answer to.
Trigger your surveys at a specific time, event, page view or manually with our Javascript client. Leverage segmentation for even better targeting.
Invite respondents to take action right after their answers. Ask for a review, offer a coupon, schedule a call, etc.
We have integrations with Segment, Zapier, Make, Customer.io, Amplitude, Rudderstack, Google Sheets - ready to use with just a few clicks.
Receive customer feedback where you spend most of your time.
Segment customers by their survey responses, traits, or behavior, and uncover precious customer insights.
See if your efforts to improve customer experience bear fruit.
Getting started is easy and takes a couple of minutes only. No credit card required. No hidden fees.