Delighted allows you to create additional questions for NPS, CSAT, CES, Product-Market Fit surveys and write different messages depending on the result of the score. It’s great but they are missing plenty of features to make surveys truly personalized.
With Refiner, we decided to push personalization a lot further.
NPS, CSAT, CES, Star & Heart Ratings: get the rating style that fits your use case and goals.
Liquid tags: create more personalized surveys by using customers’ name and information.
Logic Jumps & branching: customize your survey based on answers to get the most accurate feedback possible.
Hidden fields & prefill responses: don’t ask people questions you already have the answer to.
Dynamic Call-to-Actions: invite respondents to take action right after their answers. Ask for a review, offer a coupon, schedule a call, etc.