Customer Stories

We talked with some of our customers about why they chose Refiner, how they integrated it with their stack, what do they use Refiner for, and the results they’ve gotten.

Castos logo
SaaS
Onboarding
Product Research

Castos is a podcast hosting platform that uses Refiner to inform their product roadmap and optimize onboarding.

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Qonto logo
Fintech
Scale-up
NPS
Voice of Customer

Qonto is a finance solution for SMEs that uses Refiner for their Voice of Customer Program and multiplied by 5 their NPS response rate.

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Livestorm logo
SaaS
NPS
User Profiling
Onboarding

Livestorm is a video engagement platform that uses Refiner to increase conversion rate, proactively engage with customers, and reduce churn.

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Thriday logo
Fintech
Early stage
Product Feedback

Thriday is a financial management platform that uses Refiner to improve their platform during beta and gets a whopping 57.7% response rate.

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They are talking about us

We proudly serve hundreds of happy SaaS, Fintech, Edtech, Online Marketplaces and Consumer Mobile Apps customers.

Copy.ai

We love using Refiner to automatically gather NPS survey results and get critical feedback we need from our trial users so we can constantly improve our word of mouth flywheel. With its Segment and Zapier integrations it fits right into our product led growth tech stack. Easy to install, tons of value and zero hassle.

Paul Yacoubian - Founder, CEO

Paul Yacoubian

Founder, CEO

OnTruck

Refiner is the tool we were searching for to better profile our users, and gather feedback about our products. It’s very easy to set up, comes with a great UX for our users and the team is very reactive.

Javier Escribano - CPO

Javier Escribano

CPO

Merci App

Refiner changed the way we operate. As a data-driven online service, we needed a way to collect feedback unintrusively at scale. Their tool helped us reach this goal in no time. Bonus : it fits super well in our growth stack (Segment, Customer.io).

Grégoire d’Aboville - Head of Growth

Grégoire d’Aboville

Head of Growth

Qonto

Super easy two-way integration with Segment and great support in setting up and launching our in-app surveys, made it a success!

Coralie Blanc - CRM Lead

Coralie Blanc

CRM Lead

Caya

With its Segment integration, Refiner makes it super easy to survey fragmented user segments easily based on properties and/or events and sync results with our data warehouse for further analysis. Setting up Refiner was a child’s play and creating new surveys is a matter of minutes. 10/10 points.

Alexander Schneekloth - Co-Founder

Alexander Schneekloth

Co-Founder

SnapShooter

We discovered Refiner while using another SaaS product and we instantly fell in love with their UI / UX. So we gave it a go and were collecting user feedback for SnapShooter in no time. We are using Refiner to collect insights about how our users discovered us. The Slack notifications when someone completes a survey are a great addition to keep the team informed.

Simon Bennett - Founder

Simon Bennett

Founder

Livestorm

We were looking for a survey solution for our product that could flawlessly be synced with Segment. Refiner is the only solution we found that addresses data integrations as a main feature and not as an afterthought. Refiner is an incredibly flexible tool that can be used by nearly every team at Livestorm: growth and marketing, product, customer experience and support, and even sales.

Thibaut Davoult - Head of Growth

Thibaut Davoult

Head of Growth

Qonto

We looked at various NPS solutions but Refiner was the only one which was built from the ground up to meet the needs of SaaS companies. Refiner gives us complete flexibility and their surveys match our UI/UX 100%.

Mathieu Le Roux - Voice of the Customer Manager

Mathieu Le Roux

Voice of the Customer Manager

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