Looking for a Sprig alternative?

Refiner is a great alternative to Sprig (ex. Userleap). We are a microsurvey solution built for SaaS, specialized in post-signup surveys, and offer deep customization and personalization options.

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Sprig vs. Refiner: Two different approaches

Sprig, formerly known as UserLeap, started as a microsurvey solution similar to Refiner. With its rebrand in 2021, Sprig broadened its offering and pivoted to an "all-in-one product research platform" with less focus on their survey product.

At Refiner, we took a different approach. We are an advanced microsurvey tool with deep customizaton options, 100% focused on SaaS. Unlike Sprig, we support multiple survey use-cases and are not limited to product research.

Go beyond product research with a microsurvey tool for SaaS

Refiner is a powerful microsurvey tool that goes beyond product research. Our highly customizable microsurveys get you all the answers you need to grow your SaaS.

Focused on SaaS and specialized in "post-signup" surveys

You can use Spring / UserLeap to survey customers on websites, inside a web app, on an eCommerce store, and elsewhere. Because it is meant for multiple audiences it’s not a perfect fit for SaaS. We understand how SaaS conduct customer success and user research and the pivotal role of surveys has in those.Because of this specialization, we are able to offer your a better experience when it comes to targeting, reporting, and closing the customer feedback loop.

Survey widgets of Refiner

The most personalizable survey experience

Sprig provides lots of options to customize your surveys and it’s on par with Refiner for many features.Custom colors and CSS, branching & logic jumps, hidden fields, prefilled responses, dynamic Call-To-Actions, Plenty of question types including NPS, CSAT, and CES, etc... Refiner has all of that and more.But we have pushed personalization even further with the ability to use liquid tags inside your surveys.Adding a simple "Hey {{ firstName }}" will increase response rates, promised!

Fully customizable survey widgets

A different take on email surveys

Refiner lets you embed a question inside your emails and use your own provider without any effort.Your emails will be beautiful with a provider that will be better than any email editor we can even give you as it is not our core product.And the process is very straightforward:1. Create and customize your survey
2. Copy and paste the provided HTML code
3. Send the email

Survey widgets of Refiner

Easy to use reporting dashboard and advanced segmentation

Because Refiner is dedicated to surveys, we are able to design a straightforward reporting dashboard.The reporting dashboard shows everything you need at a glance. You can track your NPS, CSAT or other ratings then filter by segment to find where to focus next in just a few minutes. You can easily segment your results based on survey data or from data you already have with the Segment integration.

Reporting dashboard for survey responses

Don’t just take our word for it


We love using Refiner to automatically gather NPS survey results and get critical feedback we need from our trial users so we can constantly improve our word of mouth flywheel. With its Segment and Zapier integrations it fits right into our product led growth tech stack. Easy to install, tons of value and zero hassle.

Paul Yacoubian - Founder, CEO

Paul Yacoubian

Founder, CEO


Refiner is the tool we were searching for to better profile our users, and gather feedback about our products. It’s very easy to set up, comes with a great UX for our users and the team is very reactive.

Javier Escribano - CPO

Javier Escribano


Merci App

Refiner changed the way we operate. As a data-driven SaaS, we needed a way to collect feedback unintrusively at scale. Their tool helped us reach this goal in no time. Bonus : it fits super well in our growth stack (Segment, Customer.io).

Grégoire d’Aboville - Head of Growth

Grégoire d’Aboville

Head of Growth


Super easy two-way integration with Segment and great support in setting up and launching our in-app surveys, made it a success!

Coralie Blanc - CRM Lead

Coralie Blanc

CRM Lead


With its Segment integration, Refiner makes it super easy to survey fragmented user segments easily based on properties and/or events and sync results with our data warehouse for further analysis. Setting up Refiner was a child’s play and creating new surveys is a matter of minutes. 10/10 points.

Alexander Schneekloth - Co-Founder

Alexander Schneekloth



We discovered Refiner while using another SaaS product and we instantly fell in love with their UI / UX. So we gave it a go and were collecting user feedback for SnapShooter in no time. We are using Refiner to collect insights about how our users discovered us. The Slack notifications when someone completes a survey are a great addition to keep the team informed.

Simon Bennett - Founder

Simon Bennett



We were looking for a survey solution for our SaaS that could flawlessly be synced with Segment. Refiner is the only solution we found that addresses data integrations as a main feature and not as an afterthought. Refiner is an incredibly flexible tool that can be used by nearly every team at Livestorm: growth and marketing, product, customer experience and support, and even sales.

Thibaut Davoult - Head of Growth

Thibaut Davoult

Head of Growth


We looked at various NPS solutions but Refiner was the only one which was built from the ground up to meet the needs of SaaS companies. Refiner gives us complete flexibility and their surveys match our UI/UX 100%.

Mathieu Le Roux - Voice of the Customer Manager

Mathieu Le Roux

Voice of the Customer Manager

Unlock the full potential of surveys ...

Logic Jumps & Branching

Customize your survey based on answers to get the most accurate feedback possible.

Liquid tags

Create more personalized surveys by using customers’ name and information.

Hidden fields & prefill responses

Don’t ask people questions you already have the answer to.

Precise targeting

Trigger your surveys at a specific time, event, page view or manually with our Javascript client. Leverage segmentation for even better targeting.

Dynamic Call-to-Actions

Invite respondents to take action right after their answers. Ask for a review, offer a coupon, schedule a call, etc.

All the integrations you need

We have Segment, Zapier, Customer.io, and more integrations to come.

Slack and email notifications

Receive customer feedback where you spend most of your time.

Filter and segment customer data in any way you want

Segment customers by their survey responses, traits, or behavior, and uncover precious customer insights.

Track NPS®, CSAT, and CES ratings

See if your efforts to improve customer experience bear fruit.

Try Refiner for free

Getting started is easy and takes a couple of minutes only. No credit card required. No hidden fees.