Mobile App Surveys: Best Practices and 25 Questions to Ask

This is the most ultimate guide to mobile app surveys. It will show you exactly how to run effective surveys inside your mobile app and do it without disrupting the user experience. And it’s an important information to know because let’s face it, although mobile app surveys are critical for your app development, they are […]

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7 Best Product Survey Tools Reviewed

Are you planning to conduct product surveys? Wondering what software to use? You know, as cliche as it sounds, it’s darn true – You really have no better way to take the product to the next level than by getting your users involved. Unfortunately, doing so is also a major pain in the backside, particularly […]

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What is Product Feedback Survey (+ 59 Best Questions to Ask)

Worried about a high churn rate? Feeling pressure because competitors are outdoing you on every front? Or maybe your customer satisfaction scores aren’t as high as you’d like, and you have no idea why (and, more importantly, how to beat it)…  Well, that’s usually the best time to get your users involved.  Because let’s face […]

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How (and Why) You Should Collect In-app Feedback

I guarantee you, no founder doesn’t utter the word, feedback, at least three times a day. True fact.  But here’s the thing—most of the time, when founders think of feedback, they actually mean surveys sent to users by email that they can fill in at their most convenient time. There is nothing wrong with that […]

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How to Get the Most Out of In-app Feedback: 11 Best Practices

“In-app feedback? Pfft, well…I’m still waiting for it to work…” Sounds familiar? I bet it does. I certainly often hear SaaS companies complain that they’re not getting meaningful results with in-app feedback.  But I want you to note something – The important element of the above statement is not that they’re not getting results.  They […]

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7 Best In-app Messaging Tools Today

Let’s not beat around the bush here—as a founder, you really can’t grow your product without in-app messages.  (To be clear, I am not saying you just need in-app messaging to grow. Far from it, of course. But the strategy should form an integral part of your product-led growth.) But naturally, to do that, you […]

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13 Best Refiner.io Alternatives

Were you planning to run surveys with Refiner but got that nagging feeling that maybe there’s a better alternative out there?  Refiner is a great survey tool. I know, I created it, after all. But I’m also the first person to admit that, just like pretty much every other survey tool,  it may not be […]

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8 In-app Messaging Best Practices for SaaS

Looking for in-app messaging best practices? Want to find out how to run successful in-app messaging campaigns? I won’t deny it; being able to connect with and communicate with users as they interact with your product truly feels heaven-sent… …until you get it wrong, that is.  And it’s so easy for that to happen, I’m […]

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In-app Messaging: The Ultimate Guide

This is the most comprehensive guide to in-app messaging. You’ll learn what in-app messaging is, why you should use it, and how. Step-by-step. So, let’s do it. What is in-app messaging? I guess there is no better way to explain in-app messaging than this: I bet sometimes you want to tell users something quickly. It could […]

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50+ Examples of Customer Satisfaction Survey Questions

Looking for examples of customer satisfaction survey questions? You know, it sounds cliche, but it’s true – Nothing is more important for a business than satisfied customers.  Think about it – How far would you get with your product if customers weren’t fully happy about using it? Not very far, probably, and that’s in spite […]

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How to Properly Launch and Run a CSAT Survey

Ask ten SaaS founders what they’re focusing on in their businesses, and the majority will immediately start talking about increasing retention, fostering loyalty, improving UX, and so on.  (I know. I’ve asked.) And here’s the thing – All those things have something in common…Can you see it?  Exactly! They all relate to customer satisfaction.  Unsatisfied […]

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11 Ideas That Will Help You Improve the CSAT Score

In June, our customers launched hundreds of customer satisfaction surveys and collected over 40k responses. But just like these surveys delivered great news for some, many of those companies may have also heard the opposite – Through their feedback, customers told them that they were not happy.  That’s hardly the news anyone wants to get, […]

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How to Create a Net Promoter Score (NPS) Survey

This is the most complete tutorial showing how to create a net promoter score survey. It shows the exact process for setting up and launching an NPS survey for your brand. Here’s what we’ll cover: Before we begin, though, we must get something straight – No, NPS is not just another fad companies do because […]

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How to Calculate CSAT Score

CSAT is beyond incredible at revealing some harsh truths about your business – From how well you meet customer’s needs to whether your product has any future at all, and a lot more in between.  But to know all that, and more, you first need to figure out and calculate your CSAT.  Below, I’m showing […]

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What is Product Research: A Guide for Founders

I don’t think there’s ever been a founder who succeeded with the first iteration of their product idea. For most of us, building a product means constant discovery and iteration, or product research, for short.  In this guide, I’ll explain what product research is and show you the best methods to do product research for […]

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