How (and Why) You Should Collect In-app Feedback

I guarantee you, no founder doesn’t utter the word, feedback, at least three times a day. True fact.  But here’s the thing—most of the time, when founders think of feedback, they actually mean surveys sent to users by email that they can fill in at their most convenient time. There is nothing wrong with that […]

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How to Get the Most Out of In-app Feedback: 11 Best Practices

“In-app feedback? Pfft, well…I’m still waiting for it to work…” Sounds familiar? I bet it does. I certainly often hear SaaS companies complain that they’re not getting meaningful results with in-app feedback.  But I want you to note something – The important element of the above statement is not that they’re not getting results.  They […]

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7 Best In-app Messaging Tools Today

Let’s not beat around the bush here—as a founder, you really can’t grow your product without in-app messages.  (To be clear, I am not saying you just need in-app messaging to grow. Far from it, of course. But the strategy should form an integral part of your product-led growth.) But naturally, to do that, you […]

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13 Best Refiner.io Alternatives

Were you planning to run surveys with Refiner but got that nagging feeling that maybe there’s a better alternative out there?  Refiner is a great survey tool. I know, I created it, after all. But I’m also the first person to admit that, just like pretty much every other survey tool,  it may not be […]

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8 In-app Messaging Best Practices for SaaS

I won’t deny it; being able to connect with and communicate with users as they interact with your product truly feels heaven-sent… …until you get it wrong, that is.  And it’s so easy for that to happen, I’m afraid. I’m sure you’ve experienced it first-hand, too, as a user. You’ve been subjected to some pointless […]

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What is In-app Messaging: Everything You Need to Know

I guess there is no better way to explain in-app messaging than this: I bet sometimes you want to tell users something quickly. It could be telling them about a new feature you’ve just launched, showing them how to do something in the app better, or offering a hack….  But the thing is – The information […]

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50+ Powerful Customer Satisfaction Survey Questions and Examples

It sounds cliche, but it’s true – Nothing is more important for a business than satisfied customers.  Think about it – How far would you get with your product if customers weren’t fully happy about using it? Not very far, probably, and that’s in spite of your product doing exactly what it should, and perhaps […]

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How to Properly Launch and Run a CSAT Survey

Ask ten SaaS founders what they’re focusing on in their businesses, and the majority will immediately start talking about increasing retention, fostering loyalty, improving UX, and so on.  (I know. I’ve asked.) And here’s the thing – All those things have something in common…Can you see it?  Exactly! They all relate to customer satisfaction.  Unsatisfied […]

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11 Ideas That Will Help You Improve the CSAT Score

In June, our customers launched hundreds of customer satisfaction surveys and collected over 40k responses. But just like these surveys delivered great news for some, many of those companies may have also heard the opposite – Through their feedback, customers told them that they were not happy.  That’s hardly the news anyone wants to get, […]

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How to Calculate CSAT Score

CSAT is beyond incredible at revealing some harsh truths about your business – From how well you meet customer’s needs to whether your product has any future at all, and a lot more in between.  But to know all that, and more, you first need to figure out and calculate your CSAT.  Below, I’m showing […]

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What is Product Research: A Guide for Founders

I don’t think there’s ever been a founder who succeeded with the first iteration of their product idea. For most of us, building a product means constant discovery and iteration, or product research, for short.  In this guide, I’ll explain what product research is and show you the best methods to do product research for […]

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10 Questions to Ask in a Product Market Fit Survey

FACT – You can’t start growing your product, at least not successfully, anyway, until you’ve reached the product market fit.  Without it, any growth (or even product development) effort is like shooting in the dark.  Literarily. But hey, I’m sure you already know this.  What you don’t know is how to figure out that product […]

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