SaaS Growth Tactics & Best Practices in Managing Customer Feedback
Mobile surveys – surveys designed to work and look wonderful on smartphones and tablets – can have an unimaginable impact on your product, marketing strategies, and more. Far greater than old-school forms and email surveys ever could. In this guide, you’ll learn how mobile surveys work, why they generate better results (and how to create […]
This is a list of four of the absolutely best mobile survey tools on the market today. Each of these apps can help you: Both of these points are important. Why? Because you see, not every survey app can run mobile surveys. In fact, if you google the term, mobile app surveys, you will come […]
This is a complete guide to microsurveys. It will show you what microsurveys are, and how you can use them to quickly collect specific feedback from users. For most of us the word survey triggers quite a negative response. On hearing it, we, typically, picture a long, arduous activity that we have little to no […]
This is the most ultimate guide to mobile app surveys. It will show you exactly how to run effective surveys inside your mobile app and do it without disrupting the user experience. And it’s an important information to know because let’s face it, although mobile app surveys are critical for your app development, they are […]
Are you planning to conduct product surveys? Wondering what software to use? You know, as cliche as it sounds, it’s darn true – You really have no better way to take the product to the next level than by getting your users involved. Unfortunately, doing so is also a major pain in the backside, particularly […]
Worried about a high churn rate? Feeling pressure because competitors are outdoing you on every front? Or maybe your customer satisfaction scores aren’t as high as you’d like, and you have no idea why (and, more importantly, how to beat it)… Well, that’s usually the best time to get your users involved. Because let’s face […]
I guarantee you, no founder doesn’t utter the word, feedback, at least three times a day. True fact. But here’s the thing—most of the time, when founders think of feedback, they actually mean surveys sent to users by email that they can fill in at their most convenient time. There is nothing wrong with that […]
In this guide, I’ll show you the best practices for collecting in-app feedback. Before we get to that, though, let’s run through some basics quickly. What is in-app feedback? I suppose the name gives it away: In-app feedback is customer feedback that you collect directly within your product. So, when we collect in-app feedback, we […]
Let’s not beat around the bush here—as a founder, you really can’t grow your product without in-app messages. (To be clear, I am not saying you just need in-app messaging to grow. Far from it, of course. But the strategy should form an integral part of your product-led growth.) But naturally, to do that, you […]
I know this is going to sound blunt, but I gotta ask: Have you ever used a SaaS product that wouldn’t show you an in-app notification at one point or another? Me neither. Of course, I’m not saying that everyone’s using in-app notifications, it’s far from it. For one, most likely, you’re reading this guide […]
Were you planning to run surveys with Refiner but got that nagging feeling that maybe there’s a better alternative out there? Refiner is a great survey tool. I know, I created it, after all. But I’m also the first person to admit that, just like pretty much every other survey tool, it may not be […]
Looking for in-app messaging best practices? Want to find out how to run successful in-app messaging campaigns? I won’t deny it; being able to connect with and communicate with users as they interact with your product truly feels heaven-sent… …until you get it wrong, that is. And it’s so easy for that to happen, I’m […]
Let’s not beat around the bush here: There really is no better way to engage users as they’re using your app than dropping an in-app message on them. No, really! Think about it – In-app message is direct. It’s timely. And let’s face it, it doesn’t have to compete with 48 unread emails or a […]
This is a massive list of the best customer satisfaction survey questions examples. It will show you what are the best questions to ask in a customer satisfaction survey, and show you examples of those surveys in use. Before we get to customer satisfaction survey questions, though, we need to talk about this… Why is […]
We, founders, have a real problem – We rarely see what our products are really like. I mean, we do know our products, of course. We’ve created them, after all, and we know every nook and cranny within. We know what the product does, and using it is always a child’s play. But is it […]
In this guide, I’ll walk you through the exact CSAT process. You’ll learn how to launch, and then manage, a CSAT survey from start to finish. Ask ten SaaS founders what they’re focusing on in their businesses, and the majority will immediately start talking about increasing retention, fostering loyalty, improving UX, and so on. (I […]
In this post, I’ll show you 11 ideas that will help you improve your CSAT score. And there is a reason I’m talking about it. In June, our customers launched hundreds of customer satisfaction surveys and collected over 40k responses. But just like these surveys delivered great news for some, many of those companies may […]
This is the most complete tutorial showing how to create a net promoter score survey. It shows the exact process for setting up and launching an NPS survey for your brand. Here’s what we’ll cover: Before we begin, though, we must get something straight – No, NPS is not just another fad companies do because […]
In this guide, I’ll show you the exact CSAT formula and explain how you could calculate your customer satisfaction score (also using Excel.) CSAT is beyond incredible at revealing some harsh truths about your business – From how well you meet customer’s needs to whether your product has any future at all, and a lot […]
Are you planning to run an NPS survey but aren’t sure how many questions to include there? Good news – Below, I’ve explained how long your survey should be to generate high response rates. I also discuss how to use survey logic to strike a healthy balance between what you want to find out and […]