SaaS Growth Tactics & Best Practices in Managing Customer Feedback
Look, I don’t want to sound too pompous here, but there really is no other way to put it: User experience truly is one of the core pillars of your product’s success. Just think about it: So, whether you like it or not, at some point you’ll have to focus on UX, and the first […]
There are three things every startup founder learns first: One is to know why they’re launching the business (and what will await them when they do) The second is to learn as much as possible about the target audience and be prepared to pivot. And finally, they are told that they need to find their […]
So, here is what I know about your situation: Because of that, I’m not even going to bother with trying to convince you to run customer surveys. You already know that you have to. What you may not know, though, is how to run customer surveys that people want to respond to and share their […]
FACT – You can’t start growing your product, at least not successfully, anyway, until you’ve reached the product market fit. Without it, any growth (or even product development) effort is like shooting in the dark. Literarily. But hey, I’m sure you already know this. What you don’t know is how to figure out that product […]
Here’s a common scenario in the startup world – Someone has an idea for a product or a new feature, and it seems just perfect … well, perfect to them. But will customers feel the same about it? Is it even something they’d need? These are certainly some of the most challenging questions to answer […]
This is probably, the most complete guide to collecting user feedback for a digital product. Below, you’ll find information about why and how you should ask users for feedback, what feedback collection methods work best, and, of course, what are the best tools to use to learn what customers think about your product. And let’s […]
As a technical founder, I couldn’t deny it even if I tried – I love building my product. And I do mean every aspect of the process here, including figuring out what to build. But I also know that to other founders, the process of identifying users’ needs is pretty challenging. It’s often difficult to […]
You know – I’m sure you’ve heard it all… The thing is… Unless your company enjoys high customer satisfaction scores already, statements like these probably, just make you more and more anxious. You know that without improving customer experience, you risk staying behind everyone else. It’s just that it’s easier said than done, right? Well, […]
Look, I never thought that building a SaaS or digital product would be easy. I was never that naive, not even when building my first app. But I guess, I also never imagined that it’s going to get THAT hard either. I mean, look at the competition we face today. It’s insane. Just for this […]
It’s true – You have so many different ways to improve the product. You could follow the gut feeling, for one. There is nothing wrong with figuring out how to make your product better all by yourself. But in reality, if you really want to take your product to the next level, then you need […]
Most business advice tells you to learn more about your customers. And naturally, this is sound advice. There is no doubt about that. But there is a catch. You see – Discovering your audience preferences is so easy when you get to talk to those people as they become customers. But we, founders building SaaS […]
Are you struggling to write engaging questions for in-app surveys? Below I’ve broken down what questions work best in in-app surveys and listed 31 examples for your inspiration. But first, let me tell you about Todd. Todd’s very much like you. He’s got a great product that customers love. But Todd’s also different. For one, […]
Are you planning to launch a voice of the customer program (VoC) and wonder what tools and software you should use? You know, cliche as it sounds, it’s true – It’s almost impossible to run a successful SaaS today without putting a huge emphasis on customer experience. Customer expectations for what they get from us […]
You know – The chatter in SaaS circles about the voice of the customer programs is getting louder by the day, and I couldn’t be more excited about it. We, SaaS founders, have always been tuned to what our customers feel and think. So we’d regularly listen to their experiences with our products or services […]
Ask any founder about what factors make SaaS successful, and I bet most will recite the list in one breath: The thing is – How do you know if you’ve succeeded with any of these factors? And even more importantly, how do you know where you fall short? Funny thing – The answer lies with […]
Looking for questions to use in your next Customer Effort Score survey? Not sure where to start? Good news, in this guide you’ll discover the best customer effort score question examples, how to structure a question, and all the tips you need to create a successful CES survey. Let’s start from the basics. What Do […]
Yup, we’ve all been there. We’ve all experienced the pain of seeing some of our customers leave. But the thing is – churn is an unavoidable part of our reality in SaaS. It’s not something we can eliminate completely. We can work towards reducing it, though, and try to retain some of those customers for […]
Do you want to calculate your customer effort score but don’t know exactly how to do it? Wondering what are the different ways to measure the customer effort score? Well, good news – In this guide, you’ll learn everything you need to know to do it. But we’ll discuss not just what customer effort score […]
Are you planning to launch an in-app survey but aren’t sure whether it’s worth the effort? Wondering what sort of response rates to expect? Well, below you’ll find more information about that than you might have hoped for. You see, I know that the biggest objections for conducting surveys of any kind is the potentially […]
Do you wonder what customers think when using your product? Good news – There’s a super easy way to find out, and it involves measuring the customer effort score. In this guide, you’ll learn exactly what customer effort score is, what questions to ask to measure it, and even when to send the survey to […]