What is NPS?

What is NPS: The Ultimate Guide to Net Promoter Score

Learn everything about Net Promoter Score (NPS). Discover how to conduct NPS surveys, collect customer feedback, and see actual survey questions and response templates. Net Promoter Score (NPS) surveys have become the golden standard for evaluating customer experience and loyalty by far and away.  In fact, if you’re wondering how customers feel about your brand, […]

Read More…

How to implement NPS

NPS Tutorial: How to Implement NPS Score

Are you wondering whether customers are happy with your product? Looking for information on how to set up and run an NPS survey to find out? FACT: Net promoter score is a fantastic way to discover customers’ satisfaction with a brand or a product and customer loyalty.  But it’s also quite a tricky survey to […]

Read More…

How to Use NPS Scores to Drive Growth

This post discusses how to use NPS scores to propel a company’s growth.  But before we get to that, I think I need to explain why I decided that we must tackle the issue.  You see, NPS has become a standard – but also, a bit of buzzword – among SaaS brands. Almost everyone in […]

Read More…

How to Choose the Best NPS Software for Your SaaS

Are you wondering what customers think about your product? Are you looking for the best NPS software that would help you find that out? FACT: There really is no way to run a net promoter score (NPS) survey without the right software. You have to deliver the survey to users, after all. And then, access […]

Read More…

NPS Survey Questions

7 NPS Question Examples That Will Deliver Better Insights

Are you looking to learn more about your customers’ experience and discover their loyalty to your product with an NPS survey? Wondering what questions you should be asking to find that out? Fact: NPS is an amazing method to assess customer loyalty and satisfaction. Even a simple survey can help you evaluate how well your […]

Read More…

Customer Satisfaction Tool Illustration

6 Best Customer Satisfaction Survey Tools in 2021 and Beyond

Planning to learn more about your customers’ experiences? Wondering what customer satisfaction survey tool to use? FACT: Customer surveys are an ideal strategy to learn about your customer experiences, and engage your userbase. But here’s the catch: To uncover such insights, you must use a dedicated online survey tool capable of collecting feedback and delivering […]

Read More…

Illustration of NPS survey widget

8 NPS Survey Best Practices for SaaS

This is a complete list of NPS survey best practices for SaaS. Learn when and how often to send NPS surveys, how to increase the response rate, and evaluate customer loyalty better.   Let’s make one thing clear: There is no one-size-fits-all approach to NPS. That said, there are many best practices relating to when to […]

Read More…

Customer Survey Alternatives

3 Customer Survey Types for SaaS Brands

Are you thinking of collecting customer feedback? Wondering what customer survey types would deliver the most actionable insights? Low completion rates, inaccurate response data, bad UX, …. We heard all kinds of reasons why customer experience surveys are not working. And sometimes the problem is the wrong type of survey the company is running. Other […]

Read More…

SaaS Sales: What are Sales Biggest Challenges in Selling SaaS?

Selling SaaS products is no small feat, isn’t it? You have to generate leads, qualify them, then, convince those people to try out your product… And only if you see them engaging with it continuously, you can ask for the sale.  Madness, right?  Yet, for most companies supported by the sales model, doing the above […]

Read More…

Should You Move From Self-Serve to a Hybrid Sales Model?

Many SaaS brands with a self-service model shun away launching an inside sales program and they might be right in doing so. Not every product needs a sales team. Many SaaS applications grow with users going through most of the buying process on their own.  But then, there are those companies that want to go […]

Read More…