SaaS Growth Tactics & Best Practices in Managing Customer Feedback
Are you wondering how often you should send a CSAT survey? Looking for information on the most optimal CSAT survey frequency? I hear stories like this all the time: You, a founder, spent months and months building your SaaS. You put equal or even bigger effort into acquiring customers. And then, when you think everything […]
Are you planning to run an NPS survey? Wondering what’s the best time to send it to collect the best insights? FACT: The success of any survey largely depends on timing. Send the survey at the wrong time and you might be facing ridiculously low open rates. Well, that and poor quality data such poorly […]
Are you wondering what your NPS score means? Looking for advice on what is a good NPS score in your industry? NPS has become the absolute standard for evaluating customer loyalty and satisfaction. Every month, countless SaaS and other companies launch NPS surveys to determine how happy their customers are and how many of them […]
Are you wondering how satisfied customers are with your product or service? Looking for more information on how to measure customer satisfaction with a CSAT survey? Let’s face it: No company can last long without satisfied customers. Unless people enjoy what you sell and enjoy dealing with your company, your business stands little to no […]
Want to receive better NPS scores? Wondering what the best strategies to improve customer satisfaction and increase your NPS are? FACT: Net Promoter Score, NPS for short, is one of the most effective ways to uncover how satisfied and loyal customers are to your brand, product, or service. Naturally, it’s amazing to receive a good […]
Learn everything about Net Promoter Score (NPS). Discover how to conduct NPS surveys, collect customer feedback, and see actual survey questions and response templates. Net Promoter Score (NPS) surveys have become the golden standard for evaluating customer experience and loyalty by far and away. In fact, if you’re wondering how customers feel about your brand, […]
Are you wondering whether customers are happy with your product? Looking for information on how to set up and run an NPS survey to find out? FACT: Net promoter score is a fantastic way to discover customers’ satisfaction with a brand or a product and customer loyalty. But it’s also quite a tricky survey to […]
This post discusses how to use NPS scores to propel a company’s growth. But before we get to that, I think I need to explain why I decided that we must tackle the issue. You see, NPS has become a standard – but also, a bit of buzzword – among SaaS brands. Almost everyone in […]
It’s no secret that customer feedback is important. And it’s also no secret that there is an abundance of customer feedback tools for you to choose from. But which tools should you be choosing? In this post, we’re going to cover the three basic types of customer feedback tools (feedback buttons, survey widgets, and online […]
Are you wondering what customers think about your product? Are you looking for the best NPS software that would help you find that out? FACT: There really is no way to run a net promoter score (NPS) survey without the right software. You have to deliver the survey to users, after all. And then, access […]
Are you looking to learn more about your customers’ experience and discover their loyalty to your product with an NPS survey? Wondering what questions you should be asking to find that out? Fact: NPS is an amazing method to assess customer loyalty and satisfaction. Even a simple survey can help you evaluate how well your […]
Planning to learn more about your customers’ experiences? Wondering what customer satisfaction survey tool to use? FACT: Customer surveys are an ideal strategy to learn about your customer experiences, and engage your userbase. But here’s the catch: To uncover such insights, you must use a dedicated online survey tool capable of collecting feedback and delivering […]
This is a complete list of NPS survey best practices. Discover when and how often to send NPS surveys, how to increase the response rate, and evaluate customer loyalty better. Are you struggling to make NPS work for your brand? Looking for NPS best practices that would help you increase the survey’s responses and get […]
User surveys are often the missing link in the growth story of SaaS companies. While analytics data shows you what users are doing on your website and how they’re using your product, the “why” behind their action can only be uncovered through surveys and customer interviews. So, to help you get started, we’ve put together […]
Are you ready to run a customer survey but lack the software to make it happen? Looking for recommendations of the best survey tools that would work for your SaaS? Fact: Customer surveys can help deliver incredible growth for SaaS companies. Well, if you do them right, that is! And that often means choosing the […]
Are you thinking of collecting customer feedback? Wondering what customer survey types would deliver the most actionable insights? Low completion rates, inaccurate response data, bad UX, …. We heard all kinds of reasons why customer experience surveys are not working. And sometimes the problem is the wrong type of survey the company is running. Other […]
NPS follow-up emails play an important role in every Net Promoter Score survey campaign. Sounds like common sense, right? Unfortunately, we see a lot of companies who measure their NPS just for the sake of knowing “How good they are doing”. Instead of reaching out to the respondents to find out the “why” behind their […]
In this month’s feature update we are presenting to you our brand new Customer Feedback Hub. We were actually hesitating to call this blog post a “feature update” because we think it doesn’t really pay justice. But for lack of a better word, let’s just go with it. So what is a Customer Feedback Hub? […]
Two months after our official launch we finally equipped Refiner with a proper survey data Dashboard. A feature that most people would consider table stakes for a customer survey tool and expect to be included from the very beginning. In this post I’ll explain why we launched Refiner without a real Dashboard and how it […]
Selling SaaS products is no small feat, isn’t it? You have to generate leads, qualify them, then, convince those people to try out your product… And only if you see them engaging with it continuously, you can ask for the sale. Madness, right? Yet, for most companies supported by the sales model, doing the above […]