SaaS Growth Tactics & Best Practices in Managing Customer Feedback
Are you wondering whether customers are happy with your product? Looking for information on how to set up and run an NPS survey to find out? FACT: Net promoter score is a fantastic way to discover customers’ satisfaction with a brand or a product and customer loyalty. But it’s also quite a tricky survey to […]
This post is about the different ways to use NPS scores to propel a SaaS company’s growth. But before we get to that, I need to explain why I decided we must tackle this issue. NPS has become a standard – and also a bit of buzzword – among SaaS brands. Almost everyone in SaaS […]
It’s no secret that customer feedback is important. And it’s also no secret that there is an abundance of customer feedback tools for you to choose from. But which tools should you be choosing? In this post, we’re going to cover the three basic types of customer feedback tools (feedback buttons, survey widgets, and online […]
Are you wondering what customers think about your product? Considering running an NPS survey to find that out but struggle to figure out which tool to use? FACT: There really is no way to run an NPS survey without software. You have to deliver the survey to users, after all. And then, access their responses […]
Are you looking to learn more about your customers’ experience and discover their loyalty to your product with an NPS survey? Wondering what questions you should be asking to find that out? Fact: NPS is an amazing method to assess customer loyalty and satisfaction. Even a simple survey can help you evaluate how well your […]
Are you looking to conduct a customer satisfaction survey? Need help with selecting the right tool for your SaaS? FACT: Customer surveys are an ideal strategy to learn about your customer experiences, and engage your userbase. But to conduct online surveys well, you need a tool capable of collecting feedback and delivering the insights you […]
Want more responses to NPS surveys? Looking for best practices to help you increase the NPS response rate and learn more about how customers feel about your product? Let’s make one thing clear: There is no one-size-fits-all approach to NPS. That said, there are many practices relating to when to send an NPS survey and […]
User surveys are often the missing link in the growth story of SaaS companies. While analytics data shows you what users are doing on your website and how they’re using your product, the “why” behind their action can only be uncovered through surveys and customer interviews. So, to help you get started, we’ve put together […]
Are you ready to run a customer survey but lack the software to make it happen? Looking for recommendations of the best survey tools that would work for your SaaS? Fact: Customer surveys can help deliver incredible growth for SaaS companies. Well, if you do them right, that is! And that often means choosing the […]
Low completion rates, inaccurate response data, bad UX, …. At Refiner, we heard all kinds of reasons why customer surveys are not working. To be honest, we think most of those reasons are not valid (anymore). Assuming you are using the right customer survey tool and respect some guidelines. There are however use cases where […]
NPS follow-up emails play an important role in every Net Promoter Score survey campaign. Sounds like common sense, right? Unfortunately, we see a lot of companies who measure their NPS just for the sake of knowing “How good they are doing”. Instead of reaching out to the respondents to find out the “why” behind their […]
In this month’s feature update we are presenting to you our brand new Customer Feedback Hub. We were actually hesitating to call this blog post a “feature update” because we think it doesn’t really pay justice. But for lack of a better word, let’s just go with it. So what is a Customer Feedback Hub? […]
Two months after our official launch we finally equipped Refiner with a proper survey data Dashboard. A feature that most people would consider table stakes for a customer survey tool and expect to be included from the very beginning. In this post I’ll explain why we launched Refiner without a real Dashboard and how it […]
Selling SaaS products is no small feat, isn’t it? You have to generate leads, qualify them, then, convince those people to try out your product… And only if you see them engaging with it continuously, you can ask for the sale. Madness, right? Yet, for most companies supported by the sales model, doing the above […]
Let’s not beat around the bush, shall we? Attracting new leads isn’t that hard, actually. There are plenty of marketing strategies to help with that. The real challenge is figuring out which of those people you could convert into paying customers, isn’t it? I mean, how can you tell who, out of all the people […]
Many SaaS brands with a self-service model shun away launching an inside sales program and they might be right in doing so. Not every product needs a sales team. Many SaaS applications grow with users going through most of the buying process on their own. But then, there are those companies that want to go […]
Do you plan to start collecting customer feedback on your site or within your app? Are you wondering whether popup surveys can help you increase engagement and collect more responses? FACT: Customer data is the foundation for any online business’ development. Feedback from people visiting your website or app helps drive almost every aspect of […]
How do you feel when you discover that a lead you’ve invested so much time and effort in has no need or budget for your product? Or when you’ve called all your prospects only to realize that none of those people could have become clients anyway? I can well imagine. You, most likely, feel angry, […]
If you are working in SaaS sales or marketing, you know that lead scoring and lead qualification are important topics. And a lot was written about it already. Reading through all the content out there, it’s easy to get the impression that doing lead qualification the right way is complicated and requires using fancy machine […]
Are you about to deliver a product demo for your SaaS but aren’t sure about your presentation skills? Do you need some help to learn how to do a product demo that would convince the lead to buy your product? Most SaaS upmarket sales rely on delivering a strong product demonstration. In fact, the meeting […]