SaaS Growth Tactics & Best Practices in Managing Customer Feedback
Are you planning to conduct product surveys? Wondering what software to use? You know, as cliche as it sounds, it’s darn true – You really have no better way to take the product to the next level than by getting your users involved. Unfortunately, doing so is also a major pain in the backside, particularly […]
Worried about a high churn rate? Feeling pressure because competitors are outdoing you on every front? Or maybe your customer satisfaction scores aren’t as high as you’d like, and you have no idea why (and, more importantly, how to beat it)… Well, that’s usually the best time to get your users involved. Because let’s face […]
I guarantee you, no founder doesn’t utter the word, feedback, at least three times a day. True fact. But here’s the thing—most of the time, when founders think of feedback, they actually mean surveys sent to users by email that they can fill in at their most convenient time. There is nothing wrong with that […]
“In-app feedback? Pfft, well…I’m still waiting for it to work…” Sounds familiar? I bet it does. I certainly often hear SaaS companies complain that they’re not getting meaningful results with in-app feedback. But I want you to note something – The important element of the above statement is not that they’re not getting results. They […]
Let’s not beat around the bush here—as a founder, you really can’t grow your product without in-app messages. (To be clear, I am not saying you just need in-app messaging to grow. Far from it, of course. But the strategy should form an integral part of your product-led growth.) But naturally, to do that, you […]
I know this is going to sound blunt, but I gotta ask: Have you ever used a SaaS product that wouldn’t show you an in-app notification at one point or another? Me neither. Of course, I’m not saying that everyone’s using in-app notifications, it’s far from it. For one, most likely, you’re reading this guide […]
Were you planning to run surveys with Refiner but got that nagging feeling that maybe there’s a better alternative out there? Refiner is a great survey tool. I know, I created it, after all. But I’m also the first person to admit that, just like pretty much every other survey tool, it may not be […]
I won’t deny it; being able to connect with and communicate with users as they interact with your product truly feels heaven-sent… …until you get it wrong, that is. And it’s so easy for that to happen, I’m afraid. I’m sure you’ve experienced it first-hand, too, as a user. You’ve been subjected to some pointless […]
I guess there is no better way to explain in-app messaging than this: I bet sometimes you want to tell users something quickly. It could be telling them about a new feature you’ve just launched, showing them how to do something in the app better, or offering a hack…. But the thing is – The information […]
It sounds cliche, but it’s true – Nothing is more important for a business than satisfied customers. Think about it – How far would you get with your product if customers weren’t fully happy about using it? Not very far, probably, and that’s in spite of your product doing exactly what it should, and perhaps […]
We, founders, have a real problem – We rarely see what our products are really like. I mean, we do know our products, of course. We’ve created them, after all, and we know every nook and cranny within. We know what the product does, and using it is always a child’s play. But is it […]
Ask ten SaaS founders what they’re focusing on in their businesses, and the majority will immediately start talking about increasing retention, fostering loyalty, improving UX, and so on. (I know. I’ve asked.) And here’s the thing – All those things have something in common…Can you see it? Exactly! They all relate to customer satisfaction. Unsatisfied […]
In June, our customers launched hundreds of customer satisfaction surveys and collected over 40k responses. But just like these surveys delivered great news for some, many of those companies may have also heard the opposite – Through their feedback, customers told them that they were not happy. That’s hardly the news anyone wants to get, […]
Let’s get this straight – No, NPS is not just another fad startups do because they see others doing it too. Far from it! NPS is that one incredibly powerful strategy that can help you learn what your product truly means to customers and find ways to align it with their needs even more. The […]
CSAT is beyond incredible at revealing some harsh truths about your business – From how well you meet customer’s needs to whether your product has any future at all, and a lot more in between. But to know all that, and more, you first need to figure out and calculate your CSAT. Below, I’m showing […]
Are you planning to run an NPS survey but aren’t sure how many questions to include there? Good news – Below, I’ve explained how long your survey should be to generate high response rates. I also discuss how to use survey logic to strike a healthy balance between what you want to find out and […]
I don’t think there’s ever been a founder who succeeded with the first iteration of their product idea. For most of us, building a product means constant discovery and iteration, or product research, for short. In this guide, I’ll explain what product research is and show you the best methods to do product research for […]
Look, I don’t want to sound too pompous here, but there really is no other way to put it: User experience truly is one of the core pillars of your product’s success. Just think about it: So, whether you like it or not, at some point you’ll have to focus on UX, and the first […]
There are three things every startup founder learns first: One is to know why they’re launching the business (and what will await them when they do) The second is to learn as much as possible about the target audience and be prepared to pivot. And finally, they are told that they need to find their […]
So, here is what I know about your situation: Because of that, I’m not even going to bother with trying to convince you to run customer surveys. You already know that you have to. What you may not know, though, is how to run customer surveys that people want to respond to and share their […]