SaaS Growth Tactics & Best Practices in Managing Customer Feedback
Yup, we’ve all been there. We’ve all experienced the pain of seeing some of our customers leave. But the thing is – churn is an unavoidable part of our reality in SaaS. It’s not something we can eliminate completely. We can work towards reducing it, though, and try to retain some of those customers for […]
Do you want to calculate your customer effort score but don’t know exactly how to do it? Wondering what are the different ways to measure the customer effort score? Well, good news – In this guide, you’ll learn everything you need to know to do it. But we’ll discuss not just what customer effort score […]
Are you planning to launch an in-app survey but aren’t sure whether it’s worth the effort? Wondering what sort of response rates to expect? Well, below you’ll find more information about that than you might have hoped for. You see, I know that the biggest objections for conducting surveys of any kind is the potentially […]
Do you wonder what customers think when using your product? Good news – There’s a super easy way to find out, and it involves measuring the customer effort score. In this guide, you’ll learn exactly what customer effort score is, what questions to ask to measure it, and even when to send the survey to […]
Are you looking for the best way to grow your SaaS business? Have you heard of the product-led growth approach but you’re not sure if it’s for you? You know – Some of us throw everything into marketing. There’s is nothing wrong with that, of course. But there are also many SaaS companies that believe […]
Want to send an NPS survey to your customers? Wondering how to write an NPS email that gets responses? It goes with saying, doesn’t it – There is no better indication of your customers’ loyalty than seeing them recommending you to friends or family. After all, nobody would recommend your product to anyone if they […]
Do you have a process to collect customer feedback and close the customer feedback loop? Want to learn how to do it successfully? Fact: The best way to grow a successful product is to keep your customers happy and engaged. But how do you do it? How do you even know whether your customers are […]
Planning to run in-app surveys? Wondering how to make the most of it? You know – Continuous feedback can improve everything in your business – from product development to marketing and customer success. And to collect it, you just need to launch the right surveys at the right place. But unfortunately, sometimes that’s the problem, […]
Do you plan to collect feedback about your product but feel that user interviews are just too time-consuming? Wondering whether product surveys are the way to go? As a SaaS founder myself, I know very well that there is absolutely no better way to increase your product’s value is to listen to your customers. In […]
Curious what your customers think about your product? Wondering what are the best product survey questions to ask? FACT: No one is better to help you build a better product (and a successful business) than your customers. But how do you find out what they think? That’s what you’re going to find out in this […]
Wondering what your customers think about your product or service? Looking for the right customer feedback questions to ask to find it out? Fact: No business can survive without happy clients. But how do you know whether your customers are happy or not? You have to ask them, of course. In this guide, I’ll show […]
Are you trying to figure out your NPS? Wondering how to calculate the net promoter score? NPS is important, that goes without saying. But there’s also a fine line between focusing on improving the score just for the sake of getting a better result, and actually driving your business forward. In this article, I’ll show […]
Are you using the right tools to grow your SaaS? Wondering what are the best SaaS growth tools to help you get more users? FACT: There isn’t a SaaS company that doesn’t want to grow and grow and grow. It’s the nature of the business, isn’t it? Our companies can scale almost infinitely, after all. […]
Are you currently building your product-led growth strategy? Wondering what product-led growth tools to use? Let’s not beat around the bush here – There is no better way to build a SaaS business than by using the product as the main vehicle for growth. The problem? Well, you can’t do it without using dedicated tools. […]
Are you considering using Qualtrics to evaluate user experience? Wondering whether any Qualtrics alternatives would work better for your SaaS? I won’t deny it; Qualtrics is amazing. It’s a massive platform, after all, and its capabilities reach far beyond just customer feedback. But is Qualtrics the best option for your SaaS? Are there any Qualtrics […]
Are you planning to start measuring customer engagement? Wondering what customer engagement metrics to use and how? It really goes without saying, doesn’t it? The more value users get from your product, the more likely they are to keep using it (and paying you the bucks, of course.) The problem – Sometimes, it’s quite hard […]
Are you considering collecting customer feedback for your SaaS? Wondering which of the many customer feedback tools would fit your SaaS business needs best? In this article, I’ll show you exactly what user feedback tools are, why it’s so important to pick the right one, and how to do it. Plus, we’ll also take a […]
Are you considering using Survicate? Not feeling fully convinced that it is the right tool for your company surveys? Well, you’re in luck. Below you’ll find 10 Survicate alternatives that can offer better options for your SaaS. What we’ll cover: What is Survicate? What Survicate does well and where the tool falls short. 10 absolutely incredible […]
Are you looking for new ways to boost user experience? Wondering what questions to ask in your next user experience survey to collect the most valuable feedback? You know, I sometimes find it crazy how vital user experience is and how little attention we sometimes pay to it. Consider this – 90% of users admit […]
Do customers love your SaaS product? Are you looking for a way to boost the customer success rate even further? I couldn’t agree more with Ken Lownie who said: In the subscription economy, the connection between your customer’s success and your success is much more direct. SaaS businesses that do not invest in customer success […]