SaaS Growth Tactics & Best Practices in Managing Customer Feedback
Are you considering using Survicate? Not feeling fully convinced that it is the right tool for your company surveys? Well, you’re in luck. Below you’ll find 10 Survicate alternatives that can offer better options for your SaaS. What we’ll cover: What is Survicate? What Survicate does well and where the tool falls short. 10 absolutely incredible […]
Are you looking for new ways to boost user experience? Wondering what questions to ask in your next user experience survey to collect the most valuable feedback? You know, I sometimes find it crazy how vital user experience is and how little attention we sometimes pay to it. Consider this – 90% of users admit […]
Do customers love your SaaS product? Are you looking for a way to boost the customer success rate even further? I couldn’t agree more with Ken Lownie who said: In the subscription economy, the connection between your customer’s success and your success is much more direct. SaaS businesses that do not invest in customer success […]
Are you looking for customer survey examples to improve how you collect feedback for your SaaS? Let’s face it – Sometimes the quickest way to learn to design customer surveys is through the experience of other brands that have nailed their feedback surveys already. And so, in this article, you’ll find 8 inspiring real-life customer […]
Are you looking for best practices for running customer satisfaction surveys? Let’s face it – when you implement any strategy for the first time, you often miss the mark. There’s always something you could’ve done or shouldn’t have done better. The good news? You don’t have to try to figure out what that something is […]
Are you planning to segment your SaaS users to gather better customer insights? Looking for advice on the best SaaS customer segmentation strategies? I’m sure you know this story so well – In 1906, an Italian economist named Vilfredo Pareto found that 80% of the land in Italy was owned by 20% of the people. […]
Have you just run your first-ever customer satisfaction survey and wondered what your CSAT score actually means? In this post, you will learn more about the CSAT score itself, guidelines and benchmarks to help you evaluate what the one you’ve got means to your SaaS, and also, some ideas for improving your CSAT score. What […]
Are you unhappy with your net promoter score and the number of NPS detractors? Wondering how to convert those detractors into promoters? Look – The results of your very first NPS survey can be disappointing. This is particularly true if you haven’t set any NPS goals and do not know the benchmarks in your industry […]
Did you just finish running your first NPS survey? Wondering how to set net promoter score goals and continue improving your customer satisfaction? Ok I admit it – I may be biased in saying this but NPS is really amazing. Even a simple, single-question NPS survey can help you understand how loyal and satisfied your […]
Are you considering improving your customer success? Wondering which software and tools to use? You know, I absolutely love how Forbes opened their article: Customer Success: The Best Kept Secret of Hyper-Growth Startups They said, “Customer success is where 90% of the revenue is.” It’s hard not to agree with it. For SaaS companies that […]
Wondering whether customers love your product as much as you think? Looking for advice on how to measure customer satisfaction to find out once and for all? Did you know that 67% of customers cite bad experiences as a reason for churn? Yet only 1 in 26 of unhappy customers complain and tell brands about […]
Are you running NPS surveys? Wondering how your customer service team could use NPS results to provide a better customer experience? Customer experience is so critical to SaaS success, isn’t it? 96% of customers consider customer service vital to their loyalty to a brand, after all. And loyal customers are 5x more likely to purchase […]
Are you running CSAT surveys? Wondering how to interpret customer satisfaction results you’re getting? You know, collecting feedback is just one part of building a customer-centric business. But it’s what you do with those results that matters and makes a difference to your company or product. In this guide, you’ll learn how to analyze and […]
Are you considering whether to run an NPS survey? Wondering why so many SaaS brands use NPS already, and if it makes sense for you to do the same? It goes without saying – NPS has become an unquestionable standard among SaaS brands for customer research. Most of the major SaaS brands have at least […]
Are you planning to evaluate customer satisfaction? Wondering how important CSAT is for your SaaS? You know, there are three primary customer satisfaction surveys: CSAT (Customer Satisfaction), NPS (Net Promoter Score), and CES (Customer Effort Score). I recommend you run all three. However, in this article, I want to focus on CSAT, specifically and explain why […]
Have you started conducting NPS surveys lately? Wondering what transactional NPS questions to ask to generate the best insights? There are so many different customer satisfaction surveys – CSAT, NPS, and CES, to name just the most popular ones. Yet, I notice most companies overlook most of them — even if the survey could help […]
Are you planning to start measuring customer satisfaction but can’t decide whether to use CSAT, NPS, or CES survey? FACT: 81% of organizations consider customer experience (CX) as a competitive differentiator. According to the same research, 84% of the companies focusing on CX earn more revenue, and 92% experienced increased customer loyalty. (Which says that […]
Planning to run a CSAT survey? Wondering what questions to ask to discover how satisfied customers are with your product or service? In my last article, I discussed the ideal CSAT survey frequency to get as many responses as possible. But that’s frequency. Their quality, however, will largely depend on the questions you ask, and […]
Are you wondering how often you should send a CSAT survey? Looking for information on the most optimal CSAT survey frequency? I hear stories like this all the time: You, a founder, spent months and months building your SaaS. You put equal or even bigger effort into acquiring customers. And then, when you think everything […]
Are you planning to run an NPS survey? Wondering what’s the best time to send it to collect the best insights? FACT: The success of any survey largely depends on timing. Send the survey at the wrong time and you might be facing ridiculously low open rates. Well, that and poor quality data such poorly […]