How to implement NPS

NPS Tutorial: How to Implement NPS Score

Are you wondering whether customers are happy with your product? Looking for information on how to set up and run an NPS survey to find out? FACT: Net promoter score is a fantastic way to discover customers’ satisfaction with a brand or a product and customer loyalty.  But it’s also quite a tricky survey to […]

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How to Use NPS Scores in SaaS

This post is about the different ways to use NPS scores to propel a SaaS company’s growth.  But before we get to that, I need to explain why I decided we must tackle this issue.  NPS has become a standard – and also a bit of buzzword – among SaaS brands. Almost everyone in SaaS […]

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NPS Survey Questions

7 NPS Question Examples That Will Deliver Better Insights

Are you looking to learn more about your customers’ experience and discover their loyalty to your product with an NPS survey? Wondering what questions you should be asking to find that out? Fact: NPS is an amazing method to assess customer loyalty and satisfaction. Even a simple survey can help you evaluate how well your […]

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Customer Satisfaction Tool Illustration

Customer Satisfaction Survey Tools: 6 Platforms for SaaS

Are you looking to conduct a customer satisfaction survey? Need help with selecting the right tool for your SaaS? FACT: Customer surveys are an ideal strategy to learn about your customer experiences, and engage your userbase. But to conduct online surveys well, you need a tool capable of collecting feedback and delivering the insights you […]

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Illustration of NPS survey widget

NPS Survey Best Practices: The Ultimate Guide for SaaS

Want more responses to NPS surveys? Looking for best practices to help you increase the NPS response rate and learn more about how customers feel about your product?   Let’s make one thing clear: There is no one-size-fits-all approach to NPS. That said, there are many practices relating to when to send an NPS survey and […]

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Customer Survey Alternatives

Three Customer Survey Alternatives for B2B SaaS

Low completion rates, inaccurate response data, bad UX, …. At Refiner, we heard all kinds of reasons why customer surveys are not working. To be honest, we think most of those reasons are not valid (anymore). Assuming you are using the right customer survey tool and respect some guidelines. There are however use cases where […]

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SaaS Sales: What are Sales Biggest Challenges in Selling SaaS?

Selling SaaS products is no small feat, isn’t it? You have to generate leads, qualify them, then, convince those people to try out your product… And only if you see them engaging with it continuously, you can ask for the sale.  Madness, right?  Yet, for most companies supported by the sales model, doing the above […]

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Should You Move From Self-Serve to a Hybrid Sales Model?

Many SaaS brands with a self-service model shun away launching an inside sales program and they might be right in doing so. Not every product needs a sales team. Many SaaS applications grow with users going through most of the buying process on their own.  But then, there are those companies that want to go […]

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