Wondering whether customers love your product as much as you think? Looking for advice on how to measure customer satisfaction to find out once and for all? Did you know that 67% of customers cite bad experiences as a reason for churn? Yet only 1 in 26 of unhappy customers complain and tell brands about […]
Are you running CSAT surveys? Wondering how to interpret customer satisfaction results you’re getting? You know, collecting feedback is just one part of building a customer-centric business. But it’s what you do with those results that matters and makes a difference to your company or product. In this guide, you’ll learn how to analyze and […]
Are you planning to evaluate customer satisfaction? Wondering how important CSAT is for your SaaS? You know, there are three primary customer satisfaction surveys: CSAT (Customer Satisfaction), NPS (Net Promoter Score), and CES (Customer Effort Score). I recommend you run all three. However, in this article, I want to focus on CSAT, specifically and explain why […]
Are you planning to start measuring customer satisfaction but can’t decide whether to use CSAT, NPS, or CES survey? FACT: 81% of organizations consider customer experience (CX) as a competitive differentiator. According to the same research, 84% of the companies focusing on CX earn more revenue, and 92% experienced increased customer loyalty. (Which says that […]
Planning to run a CSAT survey? Wondering what questions to ask to discover how satisfied customers are with your product or service? In my last article, I discussed the ideal CSAT survey frequency to get as many responses as possible. But that’s frequency. Their quality, however, will largely depend on the questions you ask, and […]
Are you wondering how often you should send a CSAT survey? Looking for information on the most optimal CSAT survey frequency? I hear stories like this all the time: You, a founder, spent months and months building your SaaS. You put equal or even bigger effort into acquiring customers. And then, when you think everything […]
Are you wondering how satisfied customers are with your product or service? Looking for more information on how to measure customer satisfaction with a CSAT survey? Let’s face it: No company can last long without satisfied customers. Unless people enjoy what you sell and enjoy dealing with your company, your business stands little to no […]