Customer Effort Score Archives

Customer Effort Score

How to Calculate and Measure the Customer Effort Score in SaaS

June 27, 2022

Do you want to calculate your customer effort score but don’t know exactly how to do it? Wondering what are the different ways to measure the customer effort score? Well, good news – In this guide, you’ll learn everything you need to know to do it. But we’ll discuss not just what customer effort score […]

What is a Customer Effort Score: Everything You Need to Know About CES Surveys

June 14, 2022

Do you wonder what customers think when using your product? Good news – There’s a super easy way to find out, and it involves measuring the customer effort score. In this guide, you’ll learn exactly what customer effort score is, what questions to ask to measure it, and even when to send the survey to […]