How to implement NPS

NPS Tutorial: How to Implement NPS Score

Are you wondering whether customers are happy with your product? Looking for information on how to set up and run an NPS survey to find out? FACT: Net promoter score is a fantastic way to discover customers’ satisfaction with a brand or a product and customer loyalty.  But it’s also quite a tricky survey to […]

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How to Use NPS Scores to Drive Growth

This post discusses how to use NPS scores to propel a company’s growth.  But before we get to that, I think I need to explain why I decided that we must tackle the issue.  You see, NPS has become a standard – but also, a bit of buzzword – among SaaS brands. Almost everyone in […]

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NPS Survey Questions

7 NPS Question Examples That Will Deliver Better Insights

Are you looking to learn more about your customers’ experience and discover their loyalty to your product with an NPS survey? Wondering what questions you should be asking to find that out? Fact: NPS is an amazing method to assess customer loyalty and satisfaction. Even a simple survey can help you evaluate how well your […]

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Illustration of NPS survey widget

8 NPS Survey Best Practices for SaaS

This is a complete list of NPS survey best practices for SaaS. Learn when and how often to send NPS surveys, how to increase the response rate, and evaluate customer loyalty better.   Let’s make one thing clear: There is no one-size-fits-all approach to NPS. That said, there are many best practices relating to when to […]

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