How to implement NPS

NPS Tutorial: How to Implement NPS Score

Are you wondering whether customers are happy with your product? Looking for information on how to set up and run an NPS survey to find out? FACT: Net promoter score is a fantastic way to discover customers’ satisfaction with a brand or a product and customer loyalty.  But it’s also quite a tricky survey to […]

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How to Use NPS Scores in SaaS

This post is about the different ways to use NPS scores to propel a SaaS company’s growth.  But before we get to that, I need to explain why I decided we must tackle this issue.  NPS has become a standard – and also a bit of buzzword – among SaaS brands. Almost everyone in SaaS […]

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NPS Survey Questions

7 NPS Question Examples That Will Deliver Better Insights

Are you looking to learn more about your customers’ experience and discover their loyalty to your product with an NPS survey? Wondering what questions you should be asking to find that out? Fact: NPS is an amazing method to assess customer loyalty and satisfaction. Even a simple survey can help you evaluate how well your […]

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Illustration of NPS survey widget

NPS Survey Best Practices: The Ultimate Guide for SaaS

Want more responses to NPS surveys? Looking for best practices to help you increase the NPS response rate and learn more about how customers feel about your product?   Let’s make one thing clear: There is no one-size-fits-all approach to NPS. That said, there are many practices relating to when to send an NPS survey and […]

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