It’s no secret that customer feedback is important. And it’s also no secret that there is an abundance of customer feedback tools for you to choose from. But which tools should you be choosing? In this post, we’re going to cover the three basic types of customer feedback tools (feedback buttons, survey widgets, and online […]
Are you wondering what customers think about your product? Considering running an NPS survey to find that out but struggle to figure out which tool to use? FACT: There really is no way to run an NPS survey without software. You have to deliver the survey to users, after all. And then, access their responses […]
Are you looking to conduct a customer satisfaction survey? Need help with selecting the right tool for your SaaS? FACT: Customer surveys are an ideal strategy to learn about your customer experiences, and engage your userbase. But to conduct online surveys well, you need a tool capable of collecting feedback and delivering the insights you […]
Are you ready to run a customer survey but lack the software to make it happen? Looking for recommendations of the best survey tools that would work for your SaaS? Fact: Customer surveys can help deliver incredible growth for SaaS companies. Well, if you do them right, that is! And that often means choosing the […]
Low completion rates, inaccurate response data, bad UX, …. At Refiner, we heard all kinds of reasons why customer surveys are not working. To be honest, we think most of those reasons are not valid (anymore). Assuming you are using the right customer survey tool and respect some guidelines. There are however use cases where […]