You know – I’m sure you’ve heard it all… The thing is… Unless your company enjoys high customer satisfaction scores already, statements like these probably, just make you more and more anxious. You know that without improving customer experience, you risk staying behind everyone else. It’s just that it’s easier said than done, right? Well, […]
It’s true – You have so many different ways to improve the product. You could follow the gut feeling, for one. There is nothing wrong with figuring out how to make your product better all by yourself. But in reality, if you really want to take your product to the next level, then you need […]
Are you planning to launch a voice of the customer program (VoC) and wonder what tools and software you should use? You know, cliche as it sounds, it’s true – It’s almost impossible to run a successful SaaS today without putting a huge emphasis on customer experience. Customer expectations for what they get from us […]
Are you using the right tools to grow your SaaS? Wondering what are the best SaaS growth tools to help you get more users? FACT: There isn’t a SaaS company that doesn’t want to grow and grow and grow. It’s the nature of the business, isn’t it? Our companies can scale almost infinitely, after all. […]
Are you considering using Qualtrics to evaluate user experience? Wondering whether any Qualtrics alternatives would work better for your product? I won’t deny it; Qualtrics is amazing. It’s a massive platform, after all, and its capabilities reach far beyond just customer feedback. But is Qualtrics the best option for your brand? Are there any Qualtrics […]
Are you considering collecting customer feedback? Wondering which customer feedback tools to use? In that case, this guide is for you. Why, because, below, you’ll learn everything to help you pick the best customer feedback software. You’ll learn what user feedback tools are, why it’s so important to pick the right one, and also, […]
Are you considering using Survicate? Not feeling fully convinced that it is the right tool for your company surveys? Well, you’re in luck. Below you’ll find 10 Survicate alternatives that can offer better options for your SaaS. What we’ll cover: What is Survicate? What Survicate does well and where the tool falls short. 10 absolutely incredible […]
Are you considering improving your customer success? Wondering which software and tools to use? You know, I absolutely love how Forbes opened their article: Customer Success: The Best Kept Secret of Hyper-Growth Startups They said, “Customer success is where 90% of the revenue is.” It’s hard not to agree with it. For SaaS companies that […]
It’s no secret that customer feedback is important. And it’s also no secret that there is an abundance of customer feedback tools for you to choose from. But which tools should you be choosing? In this post, we’re going to cover the three basic types of customer feedback tools (feedback buttons, survey widgets, and online […]
Planning to learn more about your customers’ experiences? Wondering what customer satisfaction survey tool to use? FACT: Customer surveys are an ideal strategy to learn about your customer experiences, and engage your userbase. But here’s the catch: To uncover such insights, you must use a dedicated online survey tool capable of collecting feedback and delivering […]
Are you ready to run a customer survey but lack the software to make it happen? Looking for recommendations of the best survey tools that would work for your SaaS? Fact: Customer surveys can help deliver incredible growth for SaaS companies. Well, if you do them right, that is! And that often means choosing the […]
Are you thinking of collecting customer feedback but aren’t sure which type of customer surveys to use? Low completion rates, inaccurate response data, bad UX, …. We heard all kinds of reasons why customer experience surveys are not working. And sometimes the problem is the wrong type of survey the company is running. Other times, […]