Customer Satisfaction Tool Illustration

Customer Satisfaction Survey Tools: 6 Platforms for SaaS

Are you looking to conduct a customer satisfaction survey? Need help with selecting the right tool for your SaaS? FACT: Customer surveys are an ideal strategy to learn about your customer experiences, and engage your userbase. But to conduct online surveys well, you need a tool capable of collecting feedback and delivering the insights you […]

Read More…

Customer Survey Alternatives

Three Customer Survey Alternatives for B2B SaaS

Low completion rates, inaccurate response data, bad UX, …. At Refiner, we heard all kinds of reasons why customer surveys are not working. To be honest, we think most of those reasons are not valid (anymore). Assuming you are using the right customer survey tool and respect some guidelines. There are however use cases where […]

Read More…