Customer Satisfaction Tool Illustration

Which customer satisfaction survey tool is the best for B2B SaaS companies?

Refiner versus competitors: Satismeter, Delighted, AskNicely, Wootric, and Qualtrics. When we started building Refiner, we wanted to create a customer satisfaction survey tool focused mainly on SaaS companies. Being a SaaS business ourselves, we had a clear understanding of the struggles faced by software-as-a-service startups in their early stages. So if you’re a SaaS maker […]

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Customer Survey Alternatives

Three Customer Survey Alternatives for B2B SaaS

Low completion rates, inaccurate response data, bad UX, …. At Refiner, we heard all kinds of reasons why customer surveys are not working. To be honest, we think most of those reasons are not valid (anymore). Assuming you are using the right customer survey tool and respect some guidelines. There are however use cases where […]

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