Want to send an NPS survey to your customers? Wondering how to write an NPS email that gets responses? It goes with saying, doesn’t it – There is no better indication of your customers’ loyalty than seeing them recommending you to friends or family. After all, nobody would recommend your product to anyone if they […]
Wondering how to calculate NPS? Looking for an NPS formula that you could use in excel to find out your NPS? You’re in luck, then. Below, you’ll find three different methods to calculate NPS, and a formula that you could use in excel or Google Sheets too. But why care about calculating NPS? NPS is […]
Are you unhappy with the number of detractors on your NPS score? Wondering if you could turn those detractors into promoters and how to do it? I admit – The results of your very first NPS survey can be disappointing. This is particularly true if you haven’t set any NPS goals and do not know […]
Did you just finish running your first NPS survey? Wondering how to set net promoter score goals and continue improving your customer satisfaction? Ok I admit it – I may be biased in saying this but NPS is really amazing. Even a simple, single-question NPS survey can help you understand how loyal and satisfied your […]
Wondering how to use NPS in customer service? Customer experience is so critical to SaaS success, isn’t it? 96% of customers consider customer service vital to their loyalty to a brand, after all. And loyal customers are 5x more likely to purchase again and 4x more likely to refer a friend to the company. So, […]
Are you wondering why use the NPS survey? It goes without saying – NPS has become an unquestionable standard for customer research. Most of the major brands have at least dabbled in Net Promoter Score (NPS). And the biggest ones openly state that NPS drives many of their critical business and product development decisions. But […]
Have you started conducting NPS surveys lately? Wondering what transactional NPS questions to ask to generate the best insights? There are so many different customer satisfaction surveys – CSAT, NPS, and CES, to name just the most popular ones. Yet, I notice most companies overlook most of them — even if the survey could help […]
Are you planning to start measuring customer satisfaction? Can’t decide whether to use a CSAT, NPS, or CES survey? Wondering what the differences between CSAT, NPS, and CES are? FACT: 81% of organizations consider customer experience (CX) as a competitive differentiator. According to the same research, 84% of the companies focusing on CX earn more […]
Are you planning to run an NPS survey? Wondering what’s the best time to send it to collect the best insights? FACT: The success of any survey largely depends on timing. Send the survey at the wrong time and you might be facing ridiculously low open rates. Well, that and poor quality data such poorly […]
Are you wondering what a good NPS score for your SaaS brand is? Looking for NPS benchmarks for SaaS to compare your performance with? You’re in luck. That’s exactly the information you’re going to find in this guide. We’ll cover: So, let’s get to it… Why is benchmarking NPS so important to your SaaS? NPS […]
Want to improve your NPS scores? Good news, then. You’ll find detailed guidelines on how to do it below. Here’s what we’ll cover. So, what is a Good NPS Score? I hear this question all the time. Our users and prospective customers often reach out asking what NPS score they should be aiming for. Or […]
I’ve seen so many supposedly amazing approaches to measuring customer satisfaction and loyalty since I started building products. (Remember this one, anyone?) None of them ever came close to NPS, though. Net Promoter Score (NPS) is a super simple metric to measure and analyze, after all. It delivers incredible insights into customers’ attitudes toward a […]
Are you wondering whether customers are happy with your product? Looking for information on how to set up and run an NPS survey to find out? FACT: Net promoter score is a fantastic way to discover customers’ satisfaction with a brand or a product and customer loyalty. But it’s also quite a tricky survey to […]
This post discusses how to use NPS scores to propel a company’s growth. But before we get to that, I think I need to explain why I decided that we must tackle the issue. You see, NPS has become a standard – but also, a bit of a buzzword. Almost every new company has tried […]
Are you wondering what the best NPS software is? Looking for recommendations on what NPS tools to try? You’re in the right place, then. Below, you’ll find my recommendations for 12 best NPS tools to try. But let’s start with this… Why even bother looking for NPS software? I guess it really goes without saying […]
Are you looking to learn more about your customers’ experience and discover their loyalty to your product with an NPS survey? Wondering what questions you should be asking to find that out? Fact: NPS is an amazing method to assess customer loyalty and satisfaction. Even a simple survey can help you evaluate how well your […]
This is a complete list of best practices for running NPS surveys. You’ll learn the following: But let’s start by quickly discussing why you should care about following NPS best practices Well, it’s unfortunate but true – There is no one-size-fits-all approach to NPS. Every company needs to make it work for itself. Naturally, the […]
NPS follow-up emails play an important role in every Net Promoter Score survey campaign. Sounds like common sense, right? Unfortunately, we see a lot of companies who measure their NPS just for the sake of knowing “How good they are doing”. Instead of reaching out to the respondents to find out the “why” behind their […]