NPS Calculation: How to Calculate Net Promoter Score

Are you trying to figure out your NPS? Wondering how to calculate the net promoter score? NPS is important, that goes without saying. But there’s also a fine line between focusing on improving the score just for the sake of getting a better result, and actually driving your business forward.  In this article, I’ll show […]

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How to Turn NPS Detractors into Promoters

Are you unhappy with your net promoter score and the number of NPS detractors? Wondering how to convert those detractors into promoters? Look – The results of your very first NPS survey can be disappointing. This is particularly true if you haven’t set any NPS goals and do not know the benchmarks in your industry  […]

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NPS goals

How to Set Up NPS Goals for SaaS

Did you just finish running your first NPS survey? Wondering how to set net promoter score goals and continue improving your customer satisfaction? Ok I admit it – I may be biased in saying this but NPS is really amazing. Even a simple, single-question NPS survey can help you understand how loyal and satisfied your […]

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How to Use NPS in Customer Service

Wondering how to use NPS in customer service? Customer experience is so critical to SaaS success, isn’t it? 96% of customers consider customer service vital to their loyalty to a brand, after all. And loyal customers are 5x more likely to purchase again and 4x more likely to refer a friend to the company. So, […]

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Why Use NPS: 7 Reasons to Use NPS Surveys

Are you wondering why use the NPS survey? Wondering why so many SaaS brands use Net Promoter Score already, and if it makes sense for you to do the same? It goes without saying – NPS has become an unquestionable standard among SaaS brands for customer research.  Most of the major SaaS brands have at […]

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NPS vs CSAT vs CES

CSAT vs. NPS: Which Customer Satisfaction Survey to Use

Are you planning to start measuring customer satisfaction? Can’t decide whether to use a CSAT, NPS, or CES survey? FACT: 81% of organizations consider customer experience (CX) as a competitive differentiator. According to the same research, 84% of the companies focusing on CX earn more revenue, and 92% experienced increased customer loyalty. (Which says that […]

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Good NPS Score

What is a Good NPS Score?

Are you wondering what is a good NPS score? Looking for advice on how to evaluate your Net Promoter Score? NPS has become the absolute standard for evaluating customer loyalty and satisfaction. Every month, countless SaaS and other companies launch NPS surveys to determine how happy their customers are and how many of them would […]

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How to improve NPS

How to Improve NPS Score

Want to receive better NPS scores? Wondering what the best strategies to improve customer satisfaction and increase your NPS are? FACT: Net Promoter Score, NPS for short, is one of the most effective ways to uncover how satisfied and loyal customers are to your brand, product, or service.  Naturally, it’s amazing to receive a good […]

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What is NPS

What is NPS: The Ultimate Guide to Net Promoter Score

Are you wondering what is NPS? Looking for information on how Net Promoter Score works and how to use it? FACT: Net Promoter Score (NPS) surveys have become the golden standard for evaluating customer experience and loyalty by far and away.  In fact, if you’re wondering how customers feel about your brand, product, or service […]

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How to implement NPS

NPS Tutorial: How to Implement NPS Score

Are you wondering whether customers are happy with your product? Looking for information on how to set up and run an NPS survey to find out? FACT: Net promoter score is a fantastic way to discover customers’ satisfaction with a brand or a product and customer loyalty.  But it’s also quite a tricky survey to […]

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How to Use NPS Scores to Drive Growth

This post discusses how to use NPS scores to propel a company’s growth.  But before we get to that, I think I need to explain why I decided that we must tackle the issue.  You see, NPS has become a standard – but also, a bit of buzzword – among SaaS brands. Almost everyone in […]

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How to Choose the Best NPS Software for Your SaaS

Are you wondering what customers think about your product? Are you looking for the best NPS software that would help you find that out? FACT: There really is no way to run a net promoter score (NPS) survey without the right software. You have to deliver the survey to users, after all. And then, access […]

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NPS Survey Questions

7 NPS Question Examples That Will Deliver Better Insights

Are you looking to learn more about your customers’ experience and discover their loyalty to your product with an NPS survey? Wondering what questions you should be asking to find that out? Fact: NPS is an amazing method to assess customer loyalty and satisfaction. Even a simple survey can help you evaluate how well your […]

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Illustration of NPS survey widget

9 NPS Survey Best Practices

This is a complete list of NPS survey best practices. Discover when and how often to send NPS surveys, how to increase the response rate, and evaluate customer loyalty better.   Are you struggling to make NPS work for your brand? Looking for NPS best practices that would help you increase the survey’s responses and get […]

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