How to Use NPS for Customer Service

Are you running NPS surveys? Wondering how your customer service team could use NPS results to provide a better customer experience? Customer experience is so critical to SaaS success, isn’t it? 96% of customers consider customer service vital to their loyalty to a brand, after all. And loyal customers are 5x more likely to purchase […]

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Why Use NPS: 7 Benefits of Running NPS Surveys

Are you considering whether to run an NPS survey? Wondering why so many SaaS brands use NPS already, and if it makes sense for you to do the same? It goes without saying – NPS has become an unquestionable standard among SaaS brands for customer research.  Most of the major SaaS brands have at least […]

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Good NPS Score

What is a Good NPS Score? The Ultimate Answer

Are you wondering what your NPS score means? Looking for advice on what is a good NPS score in your industry? NPS has become the absolute standard for evaluating customer loyalty and satisfaction. Every month, countless SaaS and other companies launch NPS surveys to determine how happy their customers are and how many of them […]

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How to improve NPS

12 Ways to Improve NPS Score

Want to receive better NPS scores? Wondering what the best strategies to improve customer satisfaction and increase your NPS are? FACT: Net Promoter Score, NPS for short, is one of the most effective ways to uncover how satisfied and loyal customers are to your brand, product, or service.  Naturally, it’s amazing to receive a good […]

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What is NPS

What is NPS: The Ultimate Guide to Net Promoter Score

Learn everything about Net Promoter Score (NPS). Discover how to conduct NPS surveys, collect customer feedback, and see actual survey questions and response templates. Net Promoter Score (NPS) surveys have become the golden standard for evaluating customer experience and loyalty by far and away.  In fact, if you’re wondering how customers feel about your brand, […]

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How to implement NPS

NPS Tutorial: How to Implement NPS Score

Are you wondering whether customers are happy with your product? Looking for information on how to set up and run an NPS survey to find out? FACT: Net promoter score is a fantastic way to discover customers’ satisfaction with a brand or a product and customer loyalty.  But it’s also quite a tricky survey to […]

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How to Use NPS Scores to Drive Growth

This post discusses how to use NPS scores to propel a company’s growth.  But before we get to that, I think I need to explain why I decided that we must tackle the issue.  You see, NPS has become a standard – but also, a bit of buzzword – among SaaS brands. Almost everyone in […]

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How to Choose the Best NPS Software for Your SaaS

Are you wondering what customers think about your product? Are you looking for the best NPS software that would help you find that out? FACT: There really is no way to run a net promoter score (NPS) survey without the right software. You have to deliver the survey to users, after all. And then, access […]

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NPS Survey Questions

7 NPS Question Examples That Will Deliver Better Insights

Are you looking to learn more about your customers’ experience and discover their loyalty to your product with an NPS survey? Wondering what questions you should be asking to find that out? Fact: NPS is an amazing method to assess customer loyalty and satisfaction. Even a simple survey can help you evaluate how well your […]

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Illustration of NPS survey widget

9 NPS Survey Best Practices

This is a complete list of NPS survey best practices. Discover when and how often to send NPS surveys, how to increase the response rate, and evaluate customer loyalty better.   Are you struggling to make NPS work for your brand? Looking for NPS best practices that would help you increase the survey’s responses and get […]

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