NPS Email: All You Need to Know (with Examples)

Want to send an NPS survey to your customers? Wondering how to write an NPS email that gets responses? It goes with saying, doesn’t it – There is no better indication of your customers’ loyalty than seeing them recommending you to friends or family. After all, nobody would recommend your product to anyone if they […]

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NPS Formula: How to Calculate Net Promoter Score

Are you looking for an NPS formula? Wondering how to calculate your net promoter score? NPS is beyond critical; that goes without saying. But there’s also a fine line between focusing on improving the score just for the sake of getting a better result and actually driving your business forward.  In this article, I’ll show […]

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NPS goals

How to Set Up NPS Goals for SaaS

Did you just finish running your first NPS survey? Wondering how to set net promoter score goals and continue improving your customer satisfaction? Ok I admit it – I may be biased in saying this but NPS is really amazing. Even a simple, single-question NPS survey can help you understand how loyal and satisfied your […]

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How to Use NPS in Customer Service

Wondering how to use NPS in customer service? Customer experience is so critical to SaaS success, isn’t it? 96% of customers consider customer service vital to their loyalty to a brand, after all. And loyal customers are 5x more likely to purchase again and 4x more likely to refer a friend to the company. So, […]

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Why Use NPS: 7 Reasons to Use NPS Surveys

Are you wondering why use the NPS survey? It goes without saying – NPS has become an unquestionable standard for customer research.  Most of the major brands have at least dabbled in Net Promoter Score (NPS). And the biggest ones openly state that NPS drives many of their critical business and product development decisions. But […]

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NPS vs CSAT vs CES

CSAT vs. NPS: Which Customer Satisfaction Metric is Best?

Are you planning to start measuring customer satisfaction? Can’t decide whether to use a CSAT, NPS, or CES survey? Wondering what the differences between CSAT, NPS, and CES are? FACT: 81% of organizations consider customer experience (CX) as a competitive differentiator. According to the same research, 84% of the companies focusing on CX earn more […]

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Good NPS Score

What is a Good NPS Score for SaaS?

Are you wondering what a good NPS score for your SaaS brand is? NPS has become the absolute standard for evaluating customer loyalty and satisfaction. Every month, countless SaaS and other companies launch NPS surveys to determine how happy their customers are and how many of them would recommend them to their friends and family.  […]

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How to improve NPS

How to Improve NPS Score

Want to receive better NPS scores? Wondering what the best strategies to improve customer satisfaction and increase your NPS are? FACT: Net Promoter Score, NPS for short, is one of the most effective ways to uncover how satisfied and loyal customers are to your brand, product, or service.  Naturally, it’s amazing to receive a good […]

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What is NPS

What is Net Promoter Score (NPS): Everything You Should Know

I’ve seen so many supposedly amazing approaches to measuring customer satisfaction and loyalty since I started building products. (Remember this one, anyone?)  None of them ever came close to NPS, though.  Net Promoter Score (NPS) is a super simple metric to measure and analyze, after all.  It delivers incredible insights into customers’ attitudes toward a […]

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How to implement NPS

NPS Tutorial: How to Implement NPS Score

Are you wondering whether customers are happy with your product? Looking for information on how to set up and run an NPS survey to find out? FACT: Net promoter score is a fantastic way to discover customers’ satisfaction with a brand or a product and customer loyalty.  But it’s also quite a tricky survey to […]

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How to Use NPS Scores

This post discusses how to use NPS scores to propel a company’s growth.  But before we get to that, I think I need to explain why I decided that we must tackle the issue.  You see, NPS has become a standard – but also, a bit of a buzzword. Almost every new company has tried […]

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Best NPS Software.

12 Best NPS Software Platforms & Tools Today

Are you wondering what the best software for NPS is? Looking for recommendations for the best NPS platforms and tools to try? I guess it really goes without saying – Your company has no greater asset than happy and loyal customers.  It’s those people that drive your monthly recurring revenue and boost growth (both through […]

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NPS Survey Questions

7 NPS Question Examples That Will Deliver Better Insights

Are you looking to learn more about your customers’ experience and discover their loyalty to your product with an NPS survey? Wondering what questions you should be asking to find that out? Fact: NPS is an amazing method to assess customer loyalty and satisfaction. Even a simple survey can help you evaluate how well your […]

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Illustration of NPS survey widget

10 NPS Survey Best Practices

This is a complete list of NPS survey best practices to will show you: how often should you run an NPS survey when you should send it, what is good sample size for NPS, how to conduct an NPS survey, and even, what to do to evaluate customer loyalty better.   It’s unfortunate, but there is […]

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