NPS Software FAQ
What is NPS software?
NPS software is a tool that allows you to collect, analyze, and act on customer feedback collected through net promoter score NPS surveys. NPS software can run one-time or recurring surveys, allowing you to evaluate how your customer loyalty and satisfaction change over time.
What functionality does an NPS software provide?
NPS platforms like Refiner are designed to run various customer satisfaction surveys across multiple channels. For that reason, they deliver all the functionality to run surveys and evaluate survey data:
- Create and send types of customer satisfaction surveys. Build surveys from scratch or use one of the dedicated survey templates.
- Specify the NPS rating question and trigger the follow-up question based on conditional logic.
- Survey customers along the entire customer journey. Deliver surveys via email, in-app widget, or a unique URL that can be shared via social media and other channels. Style the widget and the survey to match your brand.
- Analyze, segment, compare, and evaluate NPS survey results in a simple-to-use dashboard or forward it to other tools through smart integrations.
What can I do with NPS survey results?
Knowing the NPS score can help you improve customer experience, satisfaction, boost loyalty, prevent churn, and even drive product development.
Can I try Refiner before I buy?
Yes, we do offer a free trial that gives you access to all Refiner’s functionality for 14 days. We don’t ask for your credit card at signup so you don’t have to worry about any unwanted charges if you forget to cancel the trial.