Continously refine the experience of software to provide the most value to users and customers

Refiner is a customer survey platform built for modern SaaS companies. Our customizable microsurveys are used by hundreds of happy customers to track customer satisfaction metrics, profile users, or research product features. We are a small & passionate remote team that thrives on delivering an exceptional experience to our customers.

Our story

In 2018 - while working on a previous venture - our founder Moritz Dausinger saw the need to quickly profile users of a SaaS application and generate customer insight that could help them grow their business.

Faced with this challenge, Moritz and his team started toying around with in-app microsurveys. They came up with a rather "hacky" solution and were amazed by how well it performed. In fact, it worked so well that they instantly fell in love with the flexibility, power & simplicity of in-app microsurveys.

The next step was to find the best possible survey platform for data-driven SaaS companies. After looking at dozens of solutions, it became clear that none of them was built with the needs of a modern SaaS company in mind. This is when Moritz decided to build the perfect survey solution for SaaS companies. Refiner was born.

In 2021, three years later, Refiner is the go-to microsurvey solution for SaaS companies looking to leverage customer feedback to grow their business. We are small remote team based out of Europe, serving hundreds of happy customers around the globe. Our most succesfull customers appreciate the power & flexible of Refiner as it allows them to expand usage across multiple teams.

Trusted by hundreds of fast growing SaaS companies

Qonto logo CopyAi logo Moqups logo Caya logo Shine logo Livestorm logo MerciApp logo Sleeknote logo SeoMonitor logo Prezly logo Salesflare logo Holded logo OnTruck logo

What defines us

Don’t waste opportunities

There are many ways to involve users and customers into the strategy of your company and not utilizing the right tools is a waste of opportunities.

Simple shouldn’t be synonymous with stripped down

Feedback needs to be accurate and targeted. And we strive to make the solution that will be easy to use despite having the features that you need to get the most value out of it.

Consistently deliver the same high standard

You know the difference between a Michelin starred restaurant and a great restaurant without stars? It’s the consistency of the experience each time the reviewer comes back. Whether it’s the website, the application, or the customer service, we want to make sure people have a good experience throughout their lifecycle.

Start simple and improve over time

You can only build a complex system by starting with a simple version and work your way up. We take the time to break down big ideas into small low-risk steps. We base decisions on customer feedback and learnings along the way. We believe the further along you are in a project, the more knowledge you have.

Show up every day

Building a company takes a lot of time and energy. The only way to build something big is to show up every day and push the project forward. Even small wins every day compound over time.

We value being best at one thing more than being okay at many things

We want to be the best solution for customer feedback for SaaS companies. We might branch out to other markets or expand our feature set, but for now we first want to stay focused and dominate our niche.

They are talking about us

Copy.ai

We love using Refiner to automatically gather NPS survey results and get critical feedback we need from our trial users so we can constantly improve our word of mouth flywheel. With its Segment and Zapier integrations it fits right into our product led growth tech stack. Easy to install, tons of value and zero hassle.

Paul Yacoubian - Founder, CEO

Paul Yacoubian

Founder, CEO

OnTruck

Refiner is the tool we were searching for to better profile our users, and gather feedback about our products. It’s very easy to set up, comes with a great UX for our users and the team is very reactive.

Javier Escribano - CPO

Javier Escribano

CPO

Merci App

Refiner changed the way we operate. As a data-driven SaaS, we needed a way to collect feedback unintrusively at scale. Their tool helped us reach this goal in no time. Bonus : it fits super well in our growth stack (Segment, Customer.io).

Grégoire d’Aboville - Head of Growth

Grégoire d’Aboville

Head of Growth

Qonto

Super easy two-way integration with Segment and great support in setting up and launching our in-app surveys, made it a success!

Coralie Blanc - CRM Lead

Coralie Blanc

CRM Lead

Caya

With its Segment integration, Refiner makes it super easy to survey fragmented user segments easily based on properties and/or events and sync results with our data warehouse for further analysis. Setting up Refiner was a child’s play and creating new surveys is a matter of minutes. 10/10 points.

Alexander Schneekloth - Co-Founder

Alexander Schneekloth

Co-Founder

SnapShooter

We discovered Refiner while using another SaaS product and we instantly fell in love with their UI / UX. So we gave it a go and were collecting user feedback for SnapShooter in no time. We are using Refiner to collect insights about how our users discovered us. The Slack notifications when someone completes a survey are a great addition to keep the team informed.

Simon Bennett - Founder

Simon Bennett

Founder

Livestorm

We were looking for a survey solution for our SaaS that could flawlessly be synced with Segment. Refiner is the only solution we found that addresses data integrations as a main feature and not as an afterthought. Refiner is an incredibly flexible tool that can be used by nearly every team at Livestorm: growth and marketing, product, customer experience and support, and even sales.

Thibaut Davoult - Head of Growth

Thibaut Davoult

Head of Growth

Qonto

We looked at various NPS solutions but Refiner was the only one which was built from the ground up to meet the needs of SaaS companies. Refiner gives us complete flexibility and their surveys match our UI/UX 100%.

Mathieu Le Roux - Voice of the Customer Manager

Mathieu Le Roux

Voice of the Customer Manager

Try Refiner for free

Getting started is easy and takes a couple of minutes only. No credit card required. No hidden fees.