NPS Survey Questions

7 NPS Question Examples That Will Deliver Better Insights

Are you looking to learn more about your customers’ experience and discover their loyalty to your product with an NPS survey? Wondering what questions you should be asking to find that out? Fact: NPS is an amazing method to assess customer loyalty and satisfaction. Even a simple survey can help you evaluate how well your […]

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Customer Satisfaction Tool Illustration

6 Best Customer Satisfaction Survey Tools in 2021 and Beyond

Planning to learn more about your customers’ experiences? Wondering what customer satisfaction survey tool to use? FACT: Customer surveys are an ideal strategy to learn about your customer experiences, and engage your userbase. But here’s the catch: To uncover such insights, you must use a dedicated online survey tool capable of collecting feedback and delivering […]

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Illustration of NPS survey widget

9 NPS Survey Best Practices

This is a complete list of NPS survey best practices. Discover when and how often to send NPS surveys, how to increase the response rate, and evaluate customer loyalty better.   Are you struggling to make NPS work for your brand? Looking for NPS best practices that would help you increase the survey’s responses and get […]

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Customer Survey Alternatives

3 Customer Survey Types for SaaS Brands

Are you thinking of collecting customer feedback? Wondering what customer survey types would deliver the most actionable insights? Low completion rates, inaccurate response data, bad UX, …. We heard all kinds of reasons why customer experience surveys are not working. And sometimes the problem is the wrong type of survey the company is running. Other […]

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SaaS Sales: What are Sales Biggest Challenges in Selling SaaS?

Selling SaaS products is no small feat, isn’t it? You have to generate leads, qualify them, then, convince those people to try out your product… And only if you see them engaging with it continuously, you can ask for the sale.  Madness, right?  Yet, for most companies supported by the sales model, doing the above […]

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Should You Move From Self-Serve to a Hybrid Sales Model?

Many SaaS brands with a self-service model shun away launching an inside sales program and they might be right in doing so. Not every product needs a sales team. Many SaaS applications grow with users going through most of the buying process on their own.  But then, there are those companies that want to go […]

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What is the Customer Engagement Score? The Complete Guide

No other metric works as well as the customer engagement score when it comes to predicting churn or identifying new upselling opportunities. In fact, measuring the engagement score is by far the best way to:  Identify the most engaged trial accounts that you could convert into paying customers (and when they’re ready to talk to […]

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Product Qualified Leads: The Ultimate Guide

Have you heard about product qualified leads (PQL) but can’t figure out how to use the model to drive more sales? Are you wondering whether the PQL model could help your sales team identify the biggest sales opportunities among your free trial or freemium users? It absolutely can. Before we discuss how it happens, though, […]

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SaaS Sales Models: Choosing the Best Sales Strategy for Your SaaS

In SaaS, much of your success depends on the sales model you choose.  Why, because, how you decide to convert potential customers into paying customers – the activity in which I include both your sales process and the go-to-market strategy – will affect your chances for generating the growth and revenue you are after greatly. […]

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