SaaS Growth Tactics & Best Practices in Managing Customer Feedback
Are you planning to evaluate customer satisfaction? Wondering how important CSAT is for your SaaS? You know, there are three primary customer satisfaction surveys: CSAT (Customer Satisfaction), NPS (Net Promoter Score), and CES (Customer Effort Score). I recommend you run all three. However, in this article, I want to focus on CSAT, specifically and explain why […]
Have you started conducting NPS surveys lately? Wondering what transactional NPS questions to ask to generate the best insights? There are so many different customer satisfaction surveys – CSAT, NPS, and CES, to name just the most popular ones. Yet, I notice most companies overlook most of them — even if the survey could help […]
Are you planning to start measuring customer satisfaction? Can’t decide whether to use a CSAT, NPS, or CES survey? Wondering what the differences between CSAT, NPS, and CES are? FACT: 81% of organizations consider customer experience (CX) as a competitive differentiator. According to the same research, 84% of the companies focusing on CX earn more […]
Wondering what CSAT questions to ask to discover how satisfied customers are with your product or service? In my last article, I discussed the ideal CSAT survey frequency to get as many responses as possible. But that’s frequency. Their quality, however, will largely depend on the questions you ask, and that’s what I’ll help you […]
Are you wondering how often you should send a CSAT survey? Looking for information on the most optimal CSAT survey frequency? I hear stories like this all the time: You, a founder, spent months and months building your SaaS. You put equal or even bigger effort into acquiring customers. And then, when you think everything […]
Are you planning to run an NPS survey? Wondering what’s the best time to send it to collect the best insights? FACT: The success of any survey largely depends on timing. Send the survey at the wrong time and you might be facing ridiculously low open rates. Well, that and poor quality data such poorly […]
Are you wondering what a good NPS score for your SaaS brand is? Looking for NPS benchmarks for SaaS to compare your performance with? You’re in luck. That’s exactly the information you’re going to find in this guide. We’ll cover: So, let’s get to it… Why is benchmarking NPS so important to your SaaS? NPS […]
Looking to learn more about CSAT surveys? Let’s face it: No company can last long without satisfied customers. Unless people enjoy what you sell and enjoy dealing with your company, your business stands little to no chance to flourish and grow. Well, it’ll, most likely, collapse, eventually. But I’m sure you know this, right? So […]
Want to improve your NPS scores? Good news, then. You’ll find detailed guidelines on how to do it below. Here’s what we’ll cover. So, what is a Good NPS Score? I hear this question all the time. Our users and prospective customers often reach out asking what NPS score they should be aiming for. Or […]
This is a complete guide to NPS (Net Promoter Score). But before I tell you what NPS is and how to use it to drive your business forward, I must tell you why NPS is so important. You see, I have seen so many supposedly amazing approaches to measuring customer satisfaction and loyalty since I […]
Are you wondering whether customers are happy with your product? Looking for information on how to set up and run an NPS survey to find out? FACT: Net promoter score is a fantastic way to discover customers’ satisfaction with a brand or a product and customer loyalty. But it’s also quite a tricky survey to […]
This post discusses how to use NPS scores to propel a company’s growth. But before we get to that, I think I need to explain why I decided that we must tackle the issue. You see, NPS has become a standard – but also, a bit of a buzzword. Almost every new company has tried […]
It’s no secret that customer feedback is important. And it’s also no secret that there is an abundance of customer feedback tools for you to choose from. But which tools should you be choosing? In this post, we’re going to cover the three basic types of customer feedback tools (feedback buttons, survey widgets, and online […]
Are you wondering what the best NPS software is? Looking for recommendations on what NPS tools to try? You’re in the right place, then. Below, you’ll find my recommendations for 12 best NPS tools to try. But let’s start with this… Why even bother looking for NPS software? I guess it really goes without saying […]
Are you looking to learn more about your customers’ experience and discover their loyalty to your product with an NPS survey? Wondering what questions you should be asking to find that out? Fact: NPS is an amazing method to assess customer loyalty and satisfaction. Even a simple survey can help you evaluate how well your […]
Planning to run a CSAT survey and wondering what software to use? You’re in the right place then. Below, you’ll discover the best CSAT software on the market today. But let me tell you this first… Customer surveys are an ideal strategy to learn about your customer experiences and engage your userbase. But here’s the […]
This is a complete list of best practices for running NPS surveys. You’ll learn the following: But let’s start by quickly discussing why you should care about following NPS best practices Well, it’s unfortunate but true – There is no one-size-fits-all approach to NPS. Every company needs to make it work for itself. Naturally, the […]
User experience surveys are often the missing link in the growth story of SaaS companies. While analytics data shows you what users are doing on your website and how they’re using your product, the “why” behind their action can only be uncovered through surveys and customer interviews. So, to help you get started, we’ve put […]
Are you ready to run a customer survey but lack the software to make it happen? Looking for recommendations of the best survey tools that would work for your SaaS? Fact: Customer surveys can help deliver incredible growth for SaaS companies. Well, if you do them right, that is! And that often means choosing the […]
Are you thinking of collecting customer feedback but aren’t sure which type of customer surveys to use? Low completion rates, inaccurate response data, bad UX, …. We heard all kinds of reasons why customer experience surveys are not working. And sometimes the problem is the wrong type of survey the company is running. Other times, […]