CSAT Survey Template

Quickly evaluate customer satisfaction with this expert-built CSAT survey template.
  • Discover how satisfied customers are with your product or service
  • Learn what makes them happy and how to make them even happier
  • Collect and understand the voice of your customers
  • Uncover new ways to shape your product or service and drive further business growth
Unsatisfied
 
 
 
Satisfied
Test a fully interactive demo of this template above. Then customize and launch it within a couple of minutes.

Customer Satisfaction Survey Template

Customer satisfaction surveys are the fastest way to know if your customers are happy. But building one from scratch? That’s enormously time-consuming.

This ready-made template gets you from zero to live in minutes. Clear questions. Instant setup. Built for real insights.

Grab it, tweak it, and start collecting feedback that actually means something.

Why Use This Customer Satisfaction Survey Template

This template is built to make your feedback process smoother — and more useful. Here’s what’s inside:

This CSAT survey template is a practical starting point — one that helps you move fast, get feedback, and make decisions based on what your users are actually telling you.

Why Use a CSAT Survey Template?

For teams who want to move fast without sacrificing quality, using a CSAT survey template is just common sense. You get a frictionless setup, solid data, and more time to focus on what the feedback is telling you.

What is a Customer Satisfaction Survey?

A customer satisfaction survey (CSAT for short) is a survey that helps you measure if people are happy with your product, service, or experience.

It’s a quick gut check. You just ask a simple question, like "How satisfied were you with your experience today?" and let your customers rate it.

However, CSAT is not about vanity metrics. It’s not about getting the perfect or the highest score.

It’s about learning what’s working — and what’s not. That’s because you can run CSAT surveys in context of particular customer interactions - after support chats, product demos, onboarding calls, or even after a user completes a task. Wherever there’s a touchpoint, there’s a chance to learn.

What’s more, the power of CSAT lies in its simplicity. It’s just one question. It takes no time to respond. And you get instant insights.

Not to mention that when you run it regularly, you start spotting patterns. Which teams are delighting customers? Where are things breaking? That’s what makes CSAT surveys so valuable.

Short, sharp, and brutally honest — that’s the kind of feedback that drives growth.

The best part? You don’t need to do much to get started. Load the template, brand it, and share it with your customers.

CSAT Questions: What to Ask (and When)

The beauty of a good template is that you don’t have to figure out what to ask — it’s already done for you. But if you ever want to tweak it, tailor it to a specific touchpoint, or swap in your own tone of voice, here’s how to think about it.

Start with the classic: "How satisfied are you with [Product/Service]?" It’s direct, easy to answer, and familiar to most users. Run it after key interactions — support chats, purchases, onboarding — anywhere you want a quick read on how things went.

Here are a few specific examples:

Each one is short, relevant, and tied to a specific moment. That’s the key: match the question to the context, and you’ll get feedback that actually helps you improve.

But the real insight comes from follow-ups. A simple open-ended question like: "What’s the main reason for your score?" lets people explain what went right or wrong. It’s low-effort for them and gold dust for you.

Want more context? Tailor the wording to fit the moment:

You’re not building a questionnaire. You’re listening for signals. Keep it short — 1 to 2 questions max. Use a 1–5 scale or emojis, depending on your tone. And make space for open feedback.

The goal isn’t just to collect scores. It’s to understand what’s behind them.

Ready to launch your CSAT survey?

Use this CSAT survey template to get started in minutes. No friction. No overthinking. Just drop it into your workflow, start collecting feedback, and find out what your customers really think.

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