Export User Data

Introduction

Refiner offers different ways to export your user data. The most straightforward way to export your data would probably be to simply download it as as spreadsheet file in Excel (XLS) or CSV file formats.

You can also export your data using our API, webhooks or other backend integrations.

Download survey responses

The Survey Responses page includes a download option in the top right corner of the page. Most of our customers use this download option to export their survey response data.

Included in the download are all survey responses that match the date range settings in the top navigation, as well as the filter conditions in the right sidebar.

The “last shown” date is used as a reference date for ordering and filtering survey responses. Please note that the “last shown” date of a survey response can be updated over time, for example if you are using our Follow-Up Mode.

You can choose which data fields you want to include in the file download. You choose to include the following columns:

• Base Info: the User Id, survey name and when the response was received
• Meta Data: detailed information on when a user saw the survey for the first time, how often they saw it, etc.
• Responses Data: The actual survey question responses provided by the user
• User Traits: All other data which we have on record for the user that responded to the survey

Lastly, you can choose if question labels or identifiers should be used as column headers. Depending on how you’ve set up your account, you might obtain a spreadsheet that it is easier to scan when using identifiers.

Download user profiles

This download option is located on top of the table on the User Segments page. The file contains a list of user profiles that are members of user segment selected in the left sidebar.

You can choose to include columns that are currently visible in the data table, or all traits which we have on record for your users.

You can also choose if trait labels or identifiers as shown in the Data Index are used as column headers. Depending on how you’ve set up your account, you might obtain a spreadsheet that it is easier to scan when using identifiers.

Data export through API

Besides downloading your data as spreadsheet files, you can also access it through our backend API. Similar to the file download options described above, our API offers access to survey responses and user profiles.

You’ll find more information and a detailed documentation of our API here.