This is the ultimate list of the best NPS questions that you should be asking. Fact: NPS is an amazing method to assess customer loyalty and satisfaction. Even a simple survey can help you evaluate how well your company is satisfying customers’ needs, and in turn, how likely they are to recommend you to others. […]
In this guide, I’ll show you the best NPS frequency (how often you should send out your NPS survey,) so that you collect the best responses and prevent your users from survey fatigue. You’ll learn the following: But let’s start by quickly discussing why you should care about NPS frequency Well, it’s unfortunate but true […]
NPS follow-up emails play an important role in every Net Promoter Score survey campaign. Sounds like common sense, right? Unfortunately, we see a lot of companies who measure their NPS just for the sake of knowing “How good they are doing”. Instead of reaching out to the respondents to find out the “why” behind their […]